Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004178 | Dartford and Gravesham NHS Trust Mrs A complained the Trust delayed allergy testing, blood tests, and scans for her child, miscommunicated sepsis, and mishandled feeding … |
NHS in England | Closed | 31 Oct 2025 |
| P-004243 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs B complained her father's care was poor, citing delayed doctor review after a fall, neglected catheterisation, and slow medical … |
NHS in England | Partly upheld | 31 Oct 2025 |
| P-004164 | Oxford University Hospitals NHS Foundation Trust Dr K complained about his son's surgical care, including lack of consent, poor monitoring, communication failures, and delayed resuscitation, which … |
NHS in England | Closed | 31 Oct 2025 |
| P-004440 | East Kent Hospitals University NHS Foundation Tru… Mr E complained the Trust misdiagnosed and improperly treated his hand injuries, causing permanent damage, and also handled his subsequent … |
NHS in England | Upheld | 31 Oct 2025 |
| P-004171 | Independent Case Examiner Mrs A complained the Independent Case Examiner refused her DWP complaint as out of time, despite her receiving DWP's final … |
UK Government | Closed | 30 Oct 2025 |
| P-004217 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complained the Trust failed to diagnose his cousin's oesophageal cancer, manage malnutrition, follow up on procedures, and take … |
NHS in England | Upheld | 30 Oct 2025 |
| P-004172 | HM Revenue and Customs Mrs D complained HMRC did not appropriately consider her request to waive £3mil in VAT, only responding to one of … |
UK Government | Closed | 30 Oct 2025 |
| P-004214 | North Cumbria Integrated Care NHS Foundation Trust Complaint concerned delayed folic acid replacement, unprofessional staff conduct, delayed stoma surgery, missed blood tests, and failure to expedite further … |
NHS in England | Closed | 30 Oct 2025 |
| P-004151 | Norfolk and Suffolk NHS Foundation Trust The Trust allegedly failed to communicate with Ms B's family, ignored distress, poorly managed records and suicide risk, misdiagnosed EUPD, … |
NHS in England | Partly upheld | 29 Oct 2025 |
| P-004129 | West Midlands Ambulance Service University NHS Fo… Mrs A complained the ambulance crew did not take her husband, Mr A, to hospital, advising a GP visit instead, … |
NHS in England | Closed | 29 Oct 2025 |
| P-004134 | Shrewsbury and Telford Hospital NHS Trust Mrs A complained the Trust discharged Mrs B instead of admitting her, mismanaged medication, and failed to discuss end-of-life care … |
NHS in England | Closed | 28 Oct 2025 |
| P-004216 | A practice in the Hillingdon area Mrs D complained the Practice missed opportunities to diagnose lung cancer for Mrs P and the Trust failed to communicate … |
NHS in England | Closed | 27 Oct 2025 |
| P-004241 | A practice in the Tameside area Mr C complained the Practice refused him diazepam, failed to explore pain treatment options, and acted hostilely, prolonging his pain … |
NHS in England | Closed | 27 Oct 2025 |
| P-004127 | St George's University Hospitals NHS Foundation T… Ms X complained about her father's care, citing delayed antibiotics, lost swab, incorrect medication, delayed tissue viability involvement, poor wound … |
NHS in England | Not upheld | 27 Oct 2025 |
| P-004148 | The Christie NHS Foundation Trust Ms Q complained the Trust did not clearly explain her mother's cancer diagnosis or prognosis, incorrectly stated lungs were clear, … |
NHS in England | Partly upheld | 27 Oct 2025 |
| P-004121 | Whittington Health NHS Trust Mrs N complained the Trust delayed treating Mr N's cancer, missing opportunities for life-prolonging treatment and denying the family time … |
NHS in England | Partly upheld | 27 Oct 2025 |
| P-004225 | A practice in the Buckinghamshire area Mr K complained the practice failed to appropriately investigate and treat his mother, Mrs K's, symptoms of vomiting and difficulty … |
NHS in England | Closed | 27 Oct 2025 |
| P-004245 | Barts Health NHS Trust Mrs V complained her father developed sepsis due to poor infection control at GST Trust, and Barts Trust's ACCESS service … |
NHS in England | Closed | 27 Oct 2025 |
| P-004169 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complained the Trust failed to provide chemotherapy or surgery for his wife’s oesophageal cancer over seven years, which … |
NHS in England | Not upheld | 23 Oct 2025 |
| P-004138 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complained the Trust failed to respond to a GP, provided no consultant oversight, and did not monitor blood … |
NHS in England | Closed | 22 Oct 2025 |
| P-004126 | Lincolnshire Partnership NHS Foundation Trust Mrs I complained about the care and treatment provided to her son by multiple NHS Trusts from 2011 to 2023, … |
NHS in England | Closed | 22 Oct 2025 |
| P-004160 | Mid and South Essex NHS Foundation Trust Mrs G complained the Trust administered dapagliflozin without monitoring, failed to provide nutrition, and delayed Mr G's bypass surgery, leading … |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-004136 | Harrogate and District NHS Foundation Trust Mrs E complained her husband received inadequate mouth care, nutrition, fluids, and inappropriate end-of-life decisions, leading to his death and … |
NHS in England | Closed | 22 Oct 2025 |
| P-004131 | Chesterfield Royal Hospital NHS Foundation Trust Mrs A complained the Trust's delayed actions after her son's changed symptoms, including inappropriate tests and slow reporting, led to … |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-004220 | A practice in the Warrington area Miss W complained the Practice misdiagnosed her father’s chest complaint as an infection instead of heart failure, failing to recognise … |
NHS in England | Closed | 22 Oct 2025 |