Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,008 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003640 | Worcestershire Acute Hospitals NHS Trust Mrs X complained about the care provided to her daughter for acute respiratory failure and the consenting obtained for placing … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-003644 | University Hospital Southampton NHS Foundation Tr… Dr S and Ms J complain about the care their father received in the emergency department before he died. They … |
NHS in England | Closed | 30 Jul 2025 |
| P-003712 | Lancashire and South Cumbria NHS Foundation Trust Miss P complains her son, Mr N, was not assessed or treated for attention deficit hyperactivity disorder. Miss P also … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-003715 | Department for Work and Pensions Mr N says he received incorrect advice about his Employment Support Allowance claim when he called to say he had … |
UK Government | Closed | 30 Jul 2025 |
| P-003722 | NHS England Mr F complains about NHSE’s decision his brother Mr L was not eligible for CHC funding. |
NHS in England | Closed | 29 Jul 2025 |
| P-003651 | Black Country Integrated Care Board Ms A complains about the Integrated Care Board's decision not to conduct a full assessment of her mother's eligibility for … |
NHS in England | Closed | 29 Jul 2025 |
| P-003665 | A practice in the East Suffolk area Mrs T says the Surgery did not correctly identify Mr T's cyst as skin cancer and delayed treatment. |
NHS in England | Closed | 29 Jul 2025 |
| P-003696 | University Hospitals Coventry and Warwickshire NH… Miss H complains about the care and treatment her sister received from the Trust after two unwitnessed seizures and a … |
NHS in England | Closed | 29 Jul 2025 |
| P-003732 | Mid and South Essex NHS Foundation Trust Mr M complains that during his mother's 10-day admission to the Trust, she developed and was discharged to her care … |
NHS in England | Closed | 29 Jul 2025 |
| P-003660 | A practice in the West Northamptonshire area Mr F complains that between 2017 and February 2024 the Practice failed to investigate or treat his recurring pains appropriately. … |
NHS in England | Closed | 28 Jul 2025 |
| P-003701 | University Hospitals Sussex NHS Foundation Trust Mrs N complains the Trust wrongly discharged her husband from A&E in April 2022 and then a month later, it … |
NHS in England | Closed | 28 Jul 2025 |
| P-003717 | South Central Ambulance Service NHS Foundation Tr… Mr B complains South Central Ambulance Service NHS Foundation Trust (SCAS) raised a false safeguarding concern about him, and this … |
NHS in England | Closed | 28 Jul 2025 |
| P-003681 | University Hospitals Sussex NHS Foundation Trust Miss Q complains staff did not provide her father with sufficient palliative pain relief in March 2023 when he was … |
NHS in England | Partly upheld | 27 Jul 2025 |
| P-003672 | Mid and South Essex NHS Foundation Trust Mr V complains about the care and treatment he received from the Mid and South Essex NHS Foundation Trust during … |
NHS in England | Closed | 24 Jul 2025 |
| P-003727 | A dental practice in the Burnley area Miss L complains about the treatment she had from the Practice between June 2024 and January 2025. She says the … |
NHS in England | Closed | 24 Jul 2025 |
| P-003680 | North Middlesex University Hospital NHS Trust Miss X complains the Trust's treatment from October 2023 to April 2024. She says staff were dishonest, they did not … |
NHS in England | Closed | 24 Jul 2025 |
| P-003711 | Barts Health NHS Trust Miss K complains about the Trust's care of her son. She complains about continence care, medication and treatment, communication, physiotherapy, … |
NHS in England | Closed | 23 Jul 2025 |
| P-003710 | A practice in the Croydon area Mr F complains about the treatment he received from his GP Practice from January – July 2024. Mr F says … |
NHS in England | Closed | 23 Jul 2025 |
| P-003674 | Great Western Hospitals NHS Foundation Trust Miss A complains about care provided to her mother. She complains it delayed doing a CT scan from 20 August … |
NHS in England | Partly upheld | 22 Jul 2025 |
| P-003728 | Rotherham, Doncaster and South Humber NHS Foundat… Mrs O complained that the Trust mishandled her complaint between January 2022 and July 2023. She says it took too … |
NHS in England | Partly upheld | 22 Jul 2025 |
| P-003691 | A practice in the Teignbridge area Ms R complains that the Practice did not refer her to a kidney specialist in response to blood test results … |
NHS in England | Not upheld | 22 Jul 2025 |
| P-003661 | Mid Yorkshire Teaching NHS Trust Mrs A complains about the poor care and treatment Mid Yorkshire Teaching NHS Trust (the Trust) provided to her pre … |
NHS in England | Closed | 21 Jul 2025 |
| P-003659 | Sandwell and West Birmingham Hospitals NHS Trust Ms C complains about her mother's care and treatment when she was admitted to hospital in March 2023. She complains … |
NHS in England | Upheld | 21 Jul 2025 |
| P-003690 | A practice in the Amber Valley area Ms B complained about the care and treatment the Practice provided her mother during the month prior to her sudden … |
NHS in England | Closed | 21 Jul 2025 |
| P-003687 | A practice in the Gedling area Mrs N complains the Practice consistently failed to properly action paper repeat prescription requests, changed her medication without consent, and … |
NHS in England | Closed | 21 Jul 2025 |