Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004234 | South West Yorkshire Partnership NHS Foundation T… Trust allegedly took ten years to diagnose complex PTSD and failed to provide trauma-focused therapy, causing Ms A's mental health … |
NHS in England | Closed | 11 Nov 2025 |
| P-004237 | Bedfordshire Hospitals NHS Foundation Trust Mr A complained about a misdiagnosis of his brain injury, insufficient examination, rough skull examination, and manipulated CT scan results … |
NHS in England | Closed | 11 Nov 2025 |
| P-004239 | A practice in the Greenwich area Miss L complained a Practice delayed cancer diagnosis for Mr O, a Trust misdiagnosed him, and another Trust failed to … |
NHS in England | Closed | 11 Nov 2025 |
| P-004236 | East and North Hertfordshire Teaching NHS Trust Mrs E complained about inappropriate bisoprolol medication and inadequate mobility support during her hospital stay, as well as incomplete and … |
NHS in England | Partly upheld | 11 Nov 2025 |
| P-004240 | A practice in the Hastings area Doctor allegedly gave an end-of-life diagnosis without examination, withheld food/liquids, and excluded family. Mrs A also reported a rude nurse, … |
NHS in England | Closed | 11 Nov 2025 |
| P-004233 | Charity Commission Mr D complained the Charity Commission failed to investigate concerns about a charity exploiting his son, obstructing recovery, lacking transparency, … |
UK Government | Closed | 11 Nov 2025 |
| P-004235 | East Suffolk and North Essex NHS Foundation Trust Mr H complained about misdiagnosis and incorrect surgery in 2021, missed opportunities to identify a neck fracture in 2023, and … |
NHS in England | Closed | 11 Nov 2025 |
| P-004229 | Home Office Miss L complained the Home Office's Windrush Compensation Scheme did not properly reconsider evidence for her 'Impact on Life' claim … |
UK Government | Closed | 10 Nov 2025 |
| P-004232 | The Dudley Group NHS Foundation Trust Mrs A complained about inappropriate back pain management, delays in diagnosing a spinal fracture, unresponsiveness after morphine, and inappropriate hospital … |
NHS in England | Not upheld | 10 Nov 2025 |
| P-004230 | University Hospitals Birmingham NHS Foundation Tr… Mrs H complained her right lung was damaged during a biopsy in 2016, causing worsened breathing difficulties. She also alleged … |
NHS in England | Closed | 10 Nov 2025 |
| P-004231 | A practice in the Enfield area Mrs H complained a Practice failed to investigate Mr H's symptoms. She also cited insufficient information from Royal Free Trust … |
NHS in England | Closed | 10 Nov 2025 |
| P-004462 | A practice in the Lincoln area Mr H complained the Surgery failed to provide reasonable adjustments for booking appointments, leading to delayed healthcare access, worsening health, … |
NHS in England | Upheld | 10 Nov 2025 |
| P-004222 | Nottingham and Nottinghamshire Integrated Care Bo… Mrs A complained Nottingham and Nottinghamshire Integrated Care Board incorrectly refused a full continuing healthcare funding assessment and a retrospective … |
NHS in England | Closed | 7 Nov 2025 |
| P-004223 | A practice in the Manchester area Miss L complained a GP Surgery did not provide appropriate treatment for her hair loss or refer her to specialists … |
NHS in England | Not upheld | 7 Nov 2025 |
| P-004213 | Mersey Care NHS Foundation Trust Mr D complained Mersey Care NHS Foundation Trust's resolution for his C-PTSD support was inadequate, citing delays in starting and … |
NHS in England | Closed | 6 Nov 2025 |
| P-004211 | A dental practice in the Birmingham area Mr J complained his dental practice advised private gum disease treatment, deliberately caused gum bleeding, did not previously disclose gum … |
NHS in England | Closed | 6 Nov 2025 |
| P-004212 | County Durham and Darlington NHS Foundation Trust Mr R alleged the Trust wrongly kept his mother in hospital for a non-life-threatening condition, which he believes led to … |
NHS in England | Closed | 6 Nov 2025 |
| P-004207 | Forestry Commission Mr U complained Forestry England reneged on a 20-year lease renewal promise, instead offering only five years, and also failed … |
UK Government | Closed | 5 Nov 2025 |
| P-004209 | Alder Hey Children's NHS Foundation Trust Miss C complained about her son's care, alleging inappropriate medication, missed treatments, and failure to act on her concerns, which … |
NHS in England | Not upheld | 5 Nov 2025 |
| P-004210 | North West Anglia NHS Foundation Trust Mr R complained a 2013 MRI scan was misreported, delaying his Multiple Sclerosis diagnosis by a decade and negatively impacting … |
NHS in England | Closed | 5 Nov 2025 |
| P-004206 | St George's University Hospitals NHS Foundation T… Mrs O complained her father's death was avoidable due to the Trust's poor care and unnecessary medication, causing her significant … |
NHS in England | Closed | 5 Nov 2025 |
| P-004208 | A practice in the West Suffolk area Mr B complained a nurse incorrectly referred his daughter to MASH, alleging trauma, and asked inappropriate questions, causing his family … |
NHS in England | Closed | 5 Nov 2025 |
| P-004128 | University College London Hospitals NHS Foundatio… Prof. A complained the Trust failed to adequately monitor his brother's skin for necrotising fasciitis, perform timely debridement, or monitor … |
NHS in England | Partly upheld | 31 Oct 2025 |
| P-004155 | Epsom and St Helier University Hospitals NHS Trust Mrs S complained the Trust failed to diagnose/treat her mother's swallowing, maintain nutrition, and administered high diazepam doses, contributing to … |
NHS in England | Closed | 31 Oct 2025 |
| P-004145 | Manchester University NHS Foundation Trust Miss C complained her mother's post-operative chest pains were ignored, leading to cardiac arrest and death, and that aspirin was … |
NHS in England | Not upheld | 31 Oct 2025 |