Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,008 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003742 | Portsmouth Hospitals University NHS Trust Ms M complains of delays in the Trust’s identification of her father’s cancer and action once his stent had failed, … |
NHS in England | Not upheld | 12 Aug 2025 |
| P-003786 | HM Revenue and Customs Mr H complains that HMRC has not agreed to set aside tax underpayments caused by its own errors. |
UK Government | Closed | 12 Aug 2025 |
| P-003801 | Central and North West London NHS Foundation Trust Mr W complains the Trust discharged his mother when it was unsafe to do so, and did not appropriately manage … |
NHS in England | Closed | 12 Aug 2025 |
| P-003794 | University Hospitals of Leicester NHS Trust Mr C complained about the care the University Hospitals of Leicester NHS Trust provided to his late partner during a … |
NHS in England | Closed | 12 Aug 2025 |
| P-003739 | London North West University Healthcare NHS Trust Mrs E complains the Trust did not adequately investigate her father’s abdominal pain, and his abdominal aortic aneurysm was missed. |
NHS in England | Closed | 11 Aug 2025 |
| P-003743 | Gateshead Health NHS Foundation Trust Miss R complains about the medication the Trust provided to her mother, Ms F, before her death. |
NHS in England | Closed | 11 Aug 2025 |
| P-003792 | London North West University Healthcare NHS Trust Miss B complains about her mother's care saying the Trust coerced her into agreeing a Do Not Attempt Resuscitation (DNAR) … |
NHS in England | Not upheld | 10 Aug 2025 |
| P-003754 | Driver and Vehicle Licensing Agency Dr X complains that in 2012, DVLA seized his vehicle without his knowledge and sold it at auction. |
UK Government | Closed | 10 Aug 2025 |
| P-003751 | East Kent Hospitals University NHS Foundation Tru… Mrs S complains about the timing of feeding tube insertion and reinsertion when it became dislodged. She also complains about … |
NHS in England | Closed | 7 Aug 2025 |
| P-003784 | New Victoria Hospital Mr T complains the organisations did not provide him with appropriate access to healthcare and the treatment he needs for … |
NHS in England | Closed | 6 Aug 2025 |
| P-003762 | University Hospitals Coventry and Warwickshire NH… Mrs B complains the Trust failed to carry out tests on her mother to identify the cause of her shortness … |
NHS in England | Closed | 4 Aug 2025 |
| P-003802 | The Princess Alexandra Hospital NHS Trust Mrs V complains the Trust failed to identify an abscess just below her knee. |
NHS in England | Closed | 4 Aug 2025 |
| P-003772 | Gloucestershire Hospitals NHS Foundation Trust Mr F complains about the Trust's delay in referring him to another hospital for his heart operation. |
NHS in England | Closed | 4 Aug 2025 |
| P-003811 | Berkshire Healthcare NHS Foundation Trust Mr N complains about comments made to him during a Trust mental health support group in September 2024. |
NHS in England | Closed | 3 Aug 2025 |
| P-003757 | Royal Free London NHS Foundation Trust Ms O complains about aspects of the care and treatment the Trust provided to her mother, Mrs O, during her … |
NHS in England | Closed | 1 Aug 2025 |
| P-003749 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs O raised concerns that the Trust failed to follow blood monitoring and medication guidelines for hypothyroidism during her pregnancy. … |
NHS in England | Closed | 1 Aug 2025 |
| P-003639 | Kettering General Hospital NHS Foundation Trust Mr X complains the Trust misdiagnosed his wife's foot pain. He says there was a delay in diagnosing and treating … |
NHS in England | Closed | 31 Jul 2025 |
| P-003656 | A dental practice in the Sefton area Ms A complained Dr M, changed a pre-agreed treatment plan and fitted a composite filling without her consent on 29 … |
NHS in England | Closed | 31 Jul 2025 |
| P-003752 | A practice in the East Riding of Yorkshire area Mr A raised concerns about the Ambulance Trust and Practice. Specifically that his wife waited seven hours for an ambulance … |
NHS in England | Closed | 31 Jul 2025 |
| P-003753 | A dental practice in the Wandsworth area Mr J complains the dental practice refused to extract a tooth and continue treatment to align his teeth. He says … |
NHS in England | Closed | 31 Jul 2025 |
| P-003678 | Tees, Esk and Wear Valleys NHS Foundation Trust Miss U complains that her daughter Miss R’s death was preventable and resulted from inadequate risk management, unsafe transition, poor … |
NHS in England | Closed | 31 Jul 2025 |
| P-003724 | The Rotherham NHS Foundation Trust Mrs K complains Rotherham delayed transferring her father, Mr D, to Sheffield so he could have a triple heart bypass … |
NHS in England | Partly upheld | 30 Jul 2025 |
| P-003648 | Royal Devon University Healthcare NHS Foundation … Mr A has suffered symptoms of his hypothyroidism and believes he has not had support for the level of monitoring … |
NHS in England | Closed | 30 Jul 2025 |
| P-003726 | Dartford and Gravesham NHS Trust Ms A complains about the care and treatment her mother received at the Trust in December 2022 and January 2023. … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-003694 | Nottingham University Hospitals NHS Trust Mrs B complains the Trust failed to identify her severely disabled son, P, had a serious abdominal condition until it … |
NHS in England | Upheld | 30 Jul 2025 |