Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004274 | HM Revenue and Customs Mr E complained HMRC wrongly included his company in the Quarterly Payer Regime for corporation tax, resulting in an £85,607.32 … |
UK Government | Closed | 17 Nov 2025 |
| P-004272 | A practice in the Cotswold area Mr M complained his GP failed to refer him for a hip replacement in November 2022, leading to prolonged pain … |
NHS in England | Closed | 17 Nov 2025 |
| P-004315 | A practice in the Charnwood area Mrs E complained the GP practice failed to investigate her husband's progressive symptoms, delaying his cancer diagnosis and treatment, which … |
NHS in England | Closed | 17 Nov 2025 |
| P-004262 | University Hospitals of Liverpool Group Miss X complained about the University Hospitals of Liverpool Group's poor communication regarding her father's deteriorating condition, preventing her from … |
NHS in England | Upheld | 14 Nov 2025 |
| P-004266 | London Ambulance Service NHS Trust Mrs O complained London Ambulance Service NHS Trust incorrectly triaged her sister on three occasions (999, 111, GP call), failing … |
NHS in England | Closed | 14 Nov 2025 |
| P-004264 | Buckinghamshire Healthcare NHS Trust Mrs E complained Buckinghamshire Healthcare NHS Trust provided inadequate care for her husband, including delayed admission, missed procedures, poor communication … |
NHS in England | Not upheld | 14 Nov 2025 |
| P-004268 | University Hospitals Coventry and Warwickshire NH… Miss L complained the Trust failed to provide six-monthly scans, annual urethroscopies, blood tests, or timely diagnosis for her father, … |
NHS in England | Partly upheld | 14 Nov 2025 |
| P-004265 | Cornwall Partnership NHS Foundation Trust Dr J complained Cornwall Partnership NHS Foundation Trust's CAMHS assessment failed to measure her son's needs, use full evidence, and … |
NHS in England | Closed | 14 Nov 2025 |
| P-004263 | Leeds Teaching Hospitals NHS Trust Miss L complained Leeds Teaching Hospitals NHS Trust failed to provide adequate hydration and nourishment and respond to concerns about … |
NHS in England | Closed | 14 Nov 2025 |
| P-004267 | A dental practice in the Lancaster area Miss H complained a dental practice performed a root canal in 2021 inappropriately, leading to bacterial infection, pain, and the … |
NHS in England | Upheld | 14 Nov 2025 |
| P-004258 | Information Commissioner's Office Mr E complained the ICO failed its regulatory duties regarding ANPR surveillance, specifically concerning inaccurate data and not scrutinising a … |
UK Government | Closed | 13 Nov 2025 |
| P-004259 | The Royal Wolverhampton NHS Trust Miss N complained the Trust failed to inform her mother of a cancer diagnosis with family support, and did not … |
NHS in England | Upheld | 13 Nov 2025 |
| P-004260 | Oxford Health NHS Foundation Trust Dr J complained a mental health nurse from Oxford Health NHS Foundation Trust gave incorrect advice to police, resulting in … |
NHS in England | Closed | 13 Nov 2025 |
| P-004291 | North East and North Cumbria Integrated Care Board Mr B complained the ICB wrongly decided his son was ineligible for NHS continuing healthcare funding between 2019 and 2023, … |
NHS in England | Closed | 13 Nov 2025 |
| P-004256 | Epsom and St Helier University Hospitals NHS Trust Mrs K complained the Trust failed to follow up a colon PET scan, ensure family support for a cancer diagnosis, … |
NHS in England | Partly upheld | 13 Nov 2025 |
| P-004257 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs R complained about care and treatment provided to her husband, Mr R, which she believes led to his deterioration … |
NHS in England | Closed | 13 Nov 2025 |
| P-004250 | A practice in the North Somerset area Mr X complained his mother's GP practice did not follow correct procedures for a urine sample, overlooked serious symptoms, and … |
NHS in England | Closed | 12 Nov 2025 |
| P-004253 | Information Commissioner's Office Mr B complained the ICO failed to satisfactorily investigate his data handling concerns, including not using a three-part test for … |
UK Government | Closed | 12 Nov 2025 |
| P-004251 | A practice in the City of Derby area Mr A complained the Urgent Care Centre misdiagnosed his father-in-law, Mr L, with a lower respiratory tract infection and failed … |
NHS in England | Closed | 12 Nov 2025 |
| P-004247 | London North West University Healthcare NHS Trust Mr N complained the Trust failed to make reasonable adjustments for his sister, diagnose and treat a lung infection, manage … |
NHS in England | Closed | 12 Nov 2025 |
| P-004252 | Hull University Teaching Hospitals NHS Trust Mrs O complained the Trust repeatedly failed to diagnose her mother, Mrs E, with mesenteric ischaemia, causing suffering and not … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-004249 | East Kent Hospitals University NHS Foundation Tru… Mrs A complained the Trust misdiagnosed her headache, gave incorrect medication, and improperly discharged her from services, leading to a … |
NHS in England | Closed | 12 Nov 2025 |
| P-004255 | Manchester University NHS Foundation Trust Mrs P complained the Trust failed to ensure complete placenta removal after delivery, didn't perform a post-surgery scan, omitted discharge … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-004248 | Salisbury NHS Foundation Trust Mr B complained about misleading information, confusing communication, and unprofessionalism regarding his kidney cyst diagnosis and treatment, alongside inappropriate complaint … |
NHS in England | Closed | 12 Nov 2025 |
| P-004254 | Harrogate and District NHS Foundation Trust Miss A complained that her medical records showed conflicting information about a car accident fracture, causing confusion and hindering her … |
NHS in England | Closed | 12 Nov 2025 |