Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003773 | A practice in the Solihull area Mr P complains the Practice did not make the appropriate referrals for his wife prior to her death. |
NHS in England | Upheld | 20 Aug 2025 |
| P-003774 | Croydon Health Services NHS Trust Mrs J complains that the Trust failed to provide her sister-in-law, Mrs H, with a safe discharge, following her A&E … |
NHS in England | Closed | 20 Aug 2025 |
| P-003750 | Harrogate and District NHS Foundation Trust Mrs H complains about the care and treatment Harrogate and District NHS Foundation Trust provided to her husband, Mr H, … |
NHS in England | Closed | 20 Aug 2025 |
| P-003806 | County Durham and Darlington NHS Foundation Trust Ms M complains County Durham and Darlington NHS Foundation Trust delayed a referral and a funding application for her son … |
NHS in England | Partly upheld | 20 Aug 2025 |
| P-003770 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs C complained about the care and treatment of her adult son when he was admitted to hospital in November … |
NHS in England | Upheld | 20 Aug 2025 |
| P-003767 | Dartford and Gravesham NHS Trust Mrs B complains that following her husband’s CT scan on 19 April 2022, the Trust failed to take appropriate and … |
NHS in England | Partly upheld | 20 Aug 2025 |
| P-003761 | Manchester University NHS Foundation Trust Mr H complains about delays in dental treatment caused by the Trust’s handling of his referral and helpline calls between … |
NHS in England | Closed | 20 Aug 2025 |
| P-003755 | North East and North Cumbria Integrated Care Board Mr C complains about the ICB’s decision that his son was not able to have his carers with him while … |
NHS in England | Closed | 20 Aug 2025 |
| P-003746 | A practice in the Dudley area Mr G complains about the Practice’s treatment of his wife from April to May 2023. Mr G complains the Practice … |
NHS in England | Not upheld | 19 Aug 2025 |
| P-003795 | Barking, Havering and Redbridge University Hospit… Mr K claims that a four-year delay in cancer diagnosis and a surgical error led to a leg infection and … |
NHS in England | Closed | 19 Aug 2025 |
| P-003808 | Mid Yorkshire Teaching NHS Trust Mrs B complains about aspects of care and treatment her husband, Mr B, received from the Trust between July and … |
NHS in England | Closed | 18 Aug 2025 |
| P-003793 | Mid Cheshire Hospitals NHS Foundation Trust Mrs B complains the Trust failed to provide appropriate treatment for her husband’s gallbladder infection. She also complains the Trust … |
NHS in England | Partly upheld | 18 Aug 2025 |
| P-003759 | Chelsea and Westminster Hospital NHS Foundation T… Mr X complains about his mother's care and treatment during her admission for an operation in April 2023. He complains … |
NHS in England | Closed | 18 Aug 2025 |
| P-003813 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complains the Trust failed to reintubate her husband. She also raises concerns about communication. |
NHS in England | Closed | 18 Aug 2025 |
| P-003791 | HM Revenue and Customs Mrs A complains HM Revenue and Customs sent tax repayments to a third party company which she did not consent … |
UK Government | Closed | 17 Aug 2025 |
| P-003799 | A dental practice in the Mid Suffolk area Mrs K complains about the Practice's service between July and November 2023. She is unhappy about a temporary denture that … |
NHS in England | Upheld | 14 Aug 2025 |
| P-003766 | University Hospitals Birmingham NHS Foundation Tr… Ms R complains about aspects of care and treatment University Hospitals Birmingham NHS Foundation Trust provided to her mother between … |
NHS in England | Closed | 14 Aug 2025 |
| P-003763 | NHS England Mrs O complains the Trust failed to correctly identify and diagnose a break to her scapula in June 2024. She … |
NHS in England | Closed | 13 Aug 2025 |
| P-003807 | Calderdale and Huddersfield NHS Foundation Trust Mrs A complains about her husband's care. She says between May and September 2021, the Trust took a biopsy for … |
NHS in England | Closed | 13 Aug 2025 |
| P-003788 | Mid Yorkshire Teaching NHS Trust Ms A complains about the decision to catheterise her son and keep him catheterised, the failure to diagnose a UTI/sepsis … |
NHS in England | Not upheld | 13 Aug 2025 |
| P-003816 | South Warwickshire University NHS Foundation Trust Mrs K complains about the Trusts care and treatment of her father in July and August 2024. She complains about … |
NHS in England | Closed | 13 Aug 2025 |
| P-003781 | University Hospitals Dorset NHS Foundation Trust Miss G complains the Trust did not diagnose Mr H with a Pancoast tumour in February and May 2022. |
NHS in England | Closed | 13 Aug 2025 |
| P-003789 | A practice in the Fenland area Mr E complains about the conduct of a GP at the Practice between 2015 and 2018. He says this impacted … |
NHS in England | Closed | 13 Aug 2025 |
| P-003812 | University Hospitals of Liverpool Group Mrs G complains about how the Trust carried out her knee replacement and managed this post operatively. |
NHS in England | Closed | 13 Aug 2025 |
| P-003765 | Manchester University NHS Foundation Trust Mrs C complained her mother was not cared for after a coronary heart bypass procedure in November 2022. She complains … |
NHS in England | Not upheld | 13 Aug 2025 |