Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004306 | Ashford and St Peter's Hospitals NHS Foundation T… Miss L complained about delayed viral meningitis diagnosis, untimely diagnostic tests, poor communication, inadequate pain relief, and inaccurate medical documentation, … |
NHS in England | Closed | 20 Nov 2025 |
| P-004286 | NHS England - South (South East) Complaint concerned NHS England's failure to disclose a 'next steps letter' for his mother's continuing healthcare claim, preventing a full … |
NHS in England | Closed | 20 Nov 2025 |
| P-004297 | University Hospitals Birmingham NHS Foundation Tr… Miss T complained the Trust failed to manage her mother's diabetes, did not provide condition updates, failed to notice her … |
NHS in England | Partly upheld | 19 Nov 2025 |
| P-004309 | Manchester University NHS Foundation Trust Miss N complained a podiatrist failed to see her father in person or properly check his condition, leading to early … |
NHS in England | Closed | 19 Nov 2025 |
| P-004302 | Northumbria Healthcare NHS Foundation Trust Mrs E complained about inconsistent explanations regarding a medical procedure, being made to wait in active labour, and staff failing … |
NHS in England | Closed | 19 Nov 2025 |
| P-004307 | HM Courts and Tribunals Service Mr A complained HMCTS made errors in handling his probate application, causing delays and avoidable solicitor fees, and mishandled his … |
UK Government | Not upheld | 19 Nov 2025 |
| P-004305 | South West Yorkshire Partnership NHS Foundation T… Mrs J complained Leeds Trust failed to diagnose her post-Covid-19 vaccine disorder, performed inappropriate investigations, and handled her complaint poorly. … |
NHS in England | Closed | 19 Nov 2025 |
| P-004308 | Probation Service Mr A complained the Probation Service wrongly detained him for an extra 8 days due to a probation officer's mistake, … |
UK Government | Upheld | 19 Nov 2025 |
| P-004293 | A practice in the Stockport area Mr A complained the GP practice delayed referring him for tests despite symptoms and a seizure, leading to a delayed … |
NHS in England | Closed | 18 Nov 2025 |
| P-004300 | Mid and South Essex NHS Foundation Trust Miss J complained the Trust failed to monitor her mother's condition, manage pressure sores, and administer antibiotics correctly, causing premature … |
NHS in England | Closed | 18 Nov 2025 |
| P-004301 | Guy's and St Thomas' NHS Foundation Trust Mr E complained the Trust failed to act on safeguarding concerns he raised about his mother's care home, lacked appropriate … |
NHS in England | Closed | 18 Nov 2025 |
| P-004294 | Imperial College Healthcare NHS Trust Ms P complained the Trust delayed diagnosing her daughter’s cancer, inappropriately stopped treatment, and failed to control her pain, which … |
NHS in England | Closed | 18 Nov 2025 |
| P-004316 | HM Revenue and Customs Mr A and Ms B complained HMRC took 17 months to confirm non-delivery of penalty letters and failed to prove … |
UK Government | Partly upheld | 18 Nov 2025 |
| P-004295 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complained the Trust wrongly discharged her father with low kidney function and delayed treating his infection upon readmission, … |
NHS in England | Closed | 18 Nov 2025 |
| P-004288 | Essex Partnership University NHS Foundation Trust Mrs R complained the Trust provided inadequate treatment, misdiagnosed her back pain, and failed to conduct investigations or refer her … |
NHS in England | Closed | 18 Nov 2025 |
| P-004271 | Lewisham and Greenwich NHS Trust Mr L complained Lewisham and Greenwich NHS Trust denied him essential treatment and left a cannula in his arm. He … |
NHS in England | Closed | 17 Nov 2025 |
| P-004277 | An independent provider in the City of Plymouth a… Mr R complained the Provider failed to appropriately action a catheter referral, causing an infection, discomfort, and forcing him to … |
NHS in England | Closed | 17 Nov 2025 |
| P-004275 | Maidstone and Tunbridge Wells NHS Trust Ms B complained the Trust failed to identify the severity of her mother’s broken shoulder and manage her pain, leading … |
NHS in England | Closed | 17 Nov 2025 |
| P-004276 | HM Revenue and Customs Mrs A complained HMRC inconsistently enforced VAT rules on disability aid products since 2013 and gave unclear advice, causing her … |
UK Government | Closed | 17 Nov 2025 |
| P-004281 | Wrightington, Wigan and Leigh Teaching Hospitals … Miss A complained the Trust gave conflicting diagnoses, delayed her mother's cancer diagnosis, and a registrar revealed the diagnosis against … |
NHS in England | Not upheld | 17 Nov 2025 |
| P-004280 | Mid Yorkshire Teaching NHS Trust Mrs D complained the Trust failed to manage her care correctly after a miscarriage, specifically using incorrect equipment for an … |
NHS in England | Closed | 17 Nov 2025 |
| P-004270 | Health and Safety Executive Mr A complained about the HSE issuing enforcement notices and a fee after a May 2024 inspection, disputing the findings … |
UK Government | Closed | 17 Nov 2025 |
| P-004273 | Mersey Care NHS Foundation Trust Miss A complained Mersey Care NHS Foundation Trust repeatedly rejected referrals, failed to assess O in line with MEED guidelines, … |
NHS in England | Partly upheld | 17 Nov 2025 |
| P-004274 | HM Revenue and Customs Mr E complained HMRC wrongly included his company in the Quarterly Payer Regime for corporation tax, resulting in an £85,607.32 … |
UK Government | Closed | 17 Nov 2025 |
| P-004289 | Student Loans Company (SLC) Miss A complained the SLC made her ineligible for student finance and Childcare Grants, and registered her with a fraud … |
UK Government | Closed | 17 Nov 2025 |