Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003790 | Kettering General Hospital NHS Foundation Trust Mrs I complains about care the Trust provided her sister in October and November 2021. She complains about delays in … |
NHS in England | Closed | 27 Aug 2025 |
| P-003737 | Medway NHS Foundation Trust Mrs O complains that an administrative error on admission led to her sister receiving inappropriate care. She also complains about … |
NHS in England | Closed | 27 Aug 2025 |
| P-003760 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs N complains about aspects of the care and treatment Trust A and Trust B provided to her husband in … |
NHS in England | Closed | 27 Aug 2025 |
| P-003962 | Countess of Chester Hospital NHS Foundation Trust Mrs H complains the Trust did not refer her husband for an oxygen assessment or lung function sooner, did not … |
NHS in England | Upheld | 27 Aug 2025 |
| P-003748 | A practice in the North Tyneside area Mrs E complains that her husband’s GP failed to identify signs of brain cancer for three months before the diagnosis … |
NHS in England | Closed | 27 Aug 2025 |
| P-003777 | Gloucestershire Hospitals NHS Foundation Trust Mr S complains about the Trust's ED triage process. He complains the Trust did not triage him as quickly as … |
NHS in England | Partly upheld | 26 Aug 2025 |
| P-003768 | Portsmouth Hospitals University NHS Trust Miss C complains the Trust did not administer her with antibiotics before her baby was born in September 2024. She … |
NHS in England | Closed | 26 Aug 2025 |
| P-003803 | University Hospitals Coventry and Warwickshire NH… Mrs T complains about several different aspects of the care and treatment clinicians at a hospital gave to her husband … |
NHS in England | Closed | 26 Aug 2025 |
| P-003787 | Norfolk and Waveney Integrated Care Board Mr and Mrs A complain that Mrs A was unable to access urgent eyecare when they were on holiday. |
NHS in England | Closed | 26 Aug 2025 |
| P-003785 | An independent provider in the Sheffield area Miss H complains about the organisation following hysterectomy surgery in June 2023. She says she had a post-operative haemorrhage, and … |
NHS in England | Closed | 26 Aug 2025 |
| P-003804 | Warrington and Halton Hospitals NHS Foundation Tr… Mr A raised concerns about the Trust’s care of his father, specifically that it failed to properly monitor his post-operative … |
NHS in England | Closed | 26 Aug 2025 |
| P-003805 | Berkshire Healthcare NHS Foundation Trust Mr R complains the Trust requested his mother be put under a Deprivation of Liberty Safeguards instead of a Section … |
NHS in England | Closed | 26 Aug 2025 |
| P-003797 | Greater Manchester Integrated Care Partnership Mrs C complains about the ICB's handling of her father's continuing health care package. |
NHS in England | Closed | 26 Aug 2025 |
| P-003780 | University Hospitals Birmingham NHS Foundation Tr… Miss R complains the Trust discharged her mother in March 2022, considering she remained so unwell, and should have kept … |
NHS in England | Not upheld | 25 Aug 2025 |
| P-003756 | Stockport NHS Foundation Trust Mrs B complains Stockport NHS Foundation Trust (the Trust) failed to provide surgery for her husband’s tumour. She also complains … |
NHS in England | Partly upheld | 25 Aug 2025 |
| P-003745 | Nottingham University Hospitals NHS Trust Mr A complains about the care two Trusts provided his grandson in 2023. He complains that both organisations failed to … |
NHS in England | Closed | 25 Aug 2025 |
| P-003769 | Northern Care Alliance NHS Foundation Trust Miss L complains about how clinicians from the Trust's rapid response team and the emergency department responded to signs of … |
NHS in England | Closed | 25 Aug 2025 |
| P-003758 | St George's University Hospitals NHS Foundation T… Mr G says the Trust failed to carry out appropriate investigations to diagnose his infant son and did not provide … |
NHS in England | Closed | 25 Aug 2025 |
| P-003764 | Imperial College Healthcare NHS Trust Mrs O says that her husband did not receive appropriate or timely treatment for a blood clot in his leg. |
NHS in England | Closed | 22 Aug 2025 |
| P-003809 | A practice in the Wirral area Mr B complains a GP Practice allowed him to register as a patient, but de-registered him soon after. |
NHS in England | Closed | 22 Aug 2025 |
| P-003738 | United Lincolnshire Teaching Hospitals NHS Trust Mrs M complained about the time it took for her mother to receive pain relief at the end of her … |
NHS in England | Closed | 21 Aug 2025 |
| P-003771 | The Royal Wolverhampton NHS Trust Mr T complains about the care and treatment provided by the Trust prior to his mother's death in May 2024. … |
NHS in England | Closed | 21 Aug 2025 |
| P-003783 | South East Coast Ambulance Service NHS Foundation… Mrs V complains that on the 28 March 2023, the Ambulance Trust failed to dispatch an ambulance following a 999 … |
NHS in England | Closed | 20 Aug 2025 |
| P-003815 | London Ambulance Service NHS Trust Mr L complains about the care and treatment London Ambulance Service NHS Trust provided to his mother in February 2024. … |
NHS in England | Not upheld | 20 Aug 2025 |
| P-003741 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs L complains the Trust cared for her on a faulty hospital bed which caused her to fall and break … |
NHS in England | Upheld | 20 Aug 2025 |