Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004083 | Barts Health NHS Trust Ms C complains the organisations failed to diagnose her brother's stomach cancer and symptoms of sepsis. |
NHS in England | Closed | 8 Sep 2025 |
| P-003914 | Maidstone and Tunbridge Wells NHS Trust Mrs U complains the Trust did not follow guidance when it gave intravenous (IV) fluids to her husband, Mr U, … |
NHS in England | Closed | 8 Sep 2025 |
| P-004085 | A practice in the Barnsley area Mr A complains about the care provided to his late wife Mrs A by the Practice. He complains the Practice … |
NHS in England | Not upheld | 7 Sep 2025 |
| P-004099 | NHS England Mr Y complains NHS England did not recommend his wife was eligible for NHS funded continuing healthcare. |
NHS in England | Closed | 4 Sep 2025 |
| P-003932 | A practice in the Exeter area Miss B complains that the Practice did not arrange for sufficient or timely specialist support for her mother between December … |
NHS in England | Partly upheld | 3 Sep 2025 |
| P-004070 | Sandwell and West Birmingham Hospitals NHS Trust Mrs D complains about the care and treatment her brother, Mr A, received from the Trust in late 2021/early 2022. … |
NHS in England | Partly upheld | 3 Sep 2025 |
| P-004069 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs N complains about the care the Trust provided to her son in 2021. She says it made avoidable mistakes … |
NHS in England | Closed | 3 Sep 2025 |
| P-003994 | Kent and Medway Mental Health NHS Trust Ms N complains about the support given to her and her son when he was experiencing mental health crises in … |
NHS in England | Upheld | 3 Sep 2025 |
| P-004046 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs I complains the Tees, Esk and Wear Valleys NHS Foundation Trust's safeguarding referral on 10 January 2024 was incorrect. … |
NHS in England | Closed | 3 Sep 2025 |
| P-003983 | Charity Commission Mr I says the Charity Commission refused to investigate serious maladministration he reported to them. |
UK Government | Closed | 2 Sep 2025 |
| P-003956 | Leicestershire Partnership NHS Trust Mrs G and Mr J complain following their brother’s admission in January and February 2022. They complain about investigations into … |
NHS in England | Closed | 31 Aug 2025 |
| P-003744 | Sussex Partnership NHS Foundation Trust Ms L complains about advice given to her about her daughter’s care by the Trust, and the Trust’s records of … |
NHS in England | Closed | 30 Aug 2025 |
| P-003735 | A practice in the Bromsgrove area Mrs T complains that their spinal condition was not adequately managed by the GP Practice between September 2023 and May … |
NHS in England | Closed | 29 Aug 2025 |
| P-003810 | An independent provider in the Gloucester area Mr E complains about the Practice's failure to make reasonable adjustments and about the ICB's handling of his complaint. |
NHS in England | Closed | 28 Aug 2025 |
| P-003747 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs B complains about aspects of the care and treatment Queen Elizabeth Hospital King's Lynn NHS Foundation Trust gave her … |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003776 | Mid Yorkshire Teaching NHS Trust Mrs A complains the Trust did not treat her husband's sepsis promptly, did not perform a surgical procedure when they … |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003736 | A practice in the Sheffield area Mrs B complains about how the organisations managed her daughter's breast cancer. She complains about treatment, communication and complaint handling. |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003782 | Hull University Teaching Hospitals NHS Trust Mr D complains about two hospital admissions his late mother had in April 2024. He said the way she was … |
NHS in England | Closed | 28 Aug 2025 |
| P-003778 | An independent provider in the York area Mr E complains the organisation applied ADHD diagnostic criteria too strictly. He also says it was not impartial when he … |
NHS in England | Closed | 28 Aug 2025 |
| P-003800 | West London NHS Trust Mr L complains about the care his daughter received from West London NHS Trust. He complains about inadequate risk assessment … |
NHS in England | Closed | 28 Aug 2025 |
| P-003779 | Hertfordshire Community NHS Trust Miss A complains about the Trust's decision to reject a referral to its chronic fatigue service. |
NHS in England | Not upheld | 28 Aug 2025 |
| P-003740 | A practice in the Cheshire West and Chester area Miss I complains the organisations removed diagnoses from her medical records, shared her information with third parties and failed to … |
NHS in England | Closed | 27 Aug 2025 |
| P-003814 | University Hospitals Birmingham NHS Foundation Tr… Mrs N complains in 2022 the Trust failed to investigate her husband, Mr N’s, white blood cell count, the functioning … |
NHS in England | Partly upheld | 27 Aug 2025 |
| P-003775 | HM Revenue and Customs Mr N complains that HMRC has not allowed him to rectify a genuine mistake he made when he withdrew funds … |
UK Government | Closed | 27 Aug 2025 |
| P-003796 | North East and North Cumbria Integrated Care Board Mrs B complains on behalf of her and her sister, Miss C, about how the ICB handled her continuing healthcare … |
NHS in England | Partly upheld | 27 Aug 2025 |