Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004320 | Royal Free London NHS Foundation Trust Complaint concerned a Trust's refusal to offer corrective surgery for 'botched' private ear pinning, despite the impact on mental health, … |
NHS in England | Closed | 24 Nov 2025 |
| P-004396 | An independent provider in the City of Southampto… Complaint stated a provider hit the complainant's pubic bone during surgery, causing excruciating, ongoing pain that significantly impacted her life. |
NHS in England | Closed | 24 Nov 2025 |
| P-004317 | HM Courts and Tribunals Service Mr L complained HMCTS failed to notify him of a court hearing, causing his civil claim to be struck out. … |
UK Government | Closed | 24 Nov 2025 |
| P-004324 | Stockport NHS Foundation Trust Complaint concerned a mother's hospital care, including delayed assessment after a fall, inadequate falls risk management, delayed UTI and delirium … |
NHS in England | Closed | 24 Nov 2025 |
| P-004323 | A practice in the City of Leicester area Mrs P complained a GP Practice did not take her son's constipation seriously or refer him urgently, resulting in an … |
NHS in England | Closed | 24 Nov 2025 |
| P-004319 | Home Office Complaint alleged the Home Office's Windrush Compensation Scheme did not seriously consider the impact on his life or provide adequate … |
UK Government | Closed | 24 Nov 2025 |
| P-004318 | North Cumbria Integrated Care NHS Foundation Trust Complaint alleged a Trust completed a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) form for his father without family knowledge and … |
NHS in England | Closed | 24 Nov 2025 |
| P-004322 | University Hospitals Birmingham NHS Foundation Tr… Mr B complained the Trust failed in falls management, leading to his father's fall and potential stroke, left a sedative … |
NHS in England | Closed | 24 Nov 2025 |
| P-004298 | Barking, Havering and Redbridge University Hospit… Complaint alleged a surgeon found an adhesion during surgery but failed to inform her, document it, treat it, or report … |
NHS in England | Closed | 21 Nov 2025 |
| P-004284 | North East and North Cumbria Integrated Care Board Complaint concerned an Integrated Care Board's decision to decline her funding request for breast reduction surgery, despite severe physical and … |
NHS in England | Closed | 21 Nov 2025 |
| P-004285 | South West London Integrated Care Board Complaint alleged an Integrated Care Board (ICB) unjustly denied her funding request for IVF, causing significant emotional distress and mental … |
NHS in England | Closed | 21 Nov 2025 |
| P-004296 | An independent provider in the East Suffolk area Complaint alleged multiple providers over three years failed to diagnose fungal infection, Lyme Disease, or dairy intolerance, and did not … |
NHS in England | Closed | 21 Nov 2025 |
| P-004314 | Lancashire Teaching Hospitals NHS Foundation Trust Complaint alleged significant delays in her husband's hospital admission, inadequate communication, delayed consultant review, and a postponed transfer for heart … |
NHS in England | Upheld | 21 Nov 2025 |
| P-004313 | A dental practice in the Rushmoor area Complaint alleged a dental practice failed to follow 'sharps injury' procedure, refused treatment for damaged fillings, and provided a biased … |
NHS in England | Closed | 21 Nov 2025 |
| P-004290 | University Hospitals Birmingham NHS Foundation Tr… Complaint alleged a Trust failed to identify and act on her father's deterioration and did not communicate this to the … |
NHS in England | Closed | 21 Nov 2025 |
| P-004303 | King's College Hospital NHS Foundation Trust Mrs F complained the Trust failed to perform a post-surgery CT scan and made an inappropriate discharge decision for her … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004438 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs O complained her husband was wrongly administered goserelin intended for another patient, causing him significant side effects and contributing … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004292 | Medway NHS Foundation Trust Mrs F complained the Trust had not implemented promised actions following identified failings in her mother's care and treatment, causing … |
NHS in England | Closed | 20 Nov 2025 |
| P-004310 | University Hospitals of Liverpool Group Mr A complained the Trust's Emergency Department failed to provide an asthma team assessment after his attacks and didn't consider … |
NHS in England | Closed | 20 Nov 2025 |
| P-004506 | East Suffolk and North Essex NHS Foundation Trust Mrs O complained about delayed diagnosis, inadequate investigation of breathlessness, unsafe discharge, and poor management of her sister's kidney function … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004287 | Rural Payments Agency Mr I complained the Rural Payments Agency caused significant delays in responding to his rejected farming subsidy application, leading to … |
UK Government | Closed | 20 Nov 2025 |
| P-004299 | Surrey and Sussex Healthcare NHS Trust Mr C complained that Ms M's CT scans showing cancer were misread or not acted upon, leading to a significant … |
NHS in England | Partly upheld | 20 Nov 2025 |
| P-004312 | Frimley Health NHS Foundation Trust Miss E complained the Trust failed to electronically record her father's vital observations and did not escalate his care after … |
NHS in England | Closed | 20 Nov 2025 |
| P-004311 | Home Office Mr A complained the Windrush Compensation Scheme unfairly refused his compensation claim for loss of employment and life impact, alleging … |
UK Government | Closed | 20 Nov 2025 |
| P-004306 | Ashford and St Peter's Hospitals NHS Foundation T… Miss L complained about delayed viral meningitis diagnosis, untimely diagnostic tests, poor communication, inadequate pain relief, and inaccurate medical documentation, … |
NHS in England | Closed | 20 Nov 2025 |