Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Ms I complained her dental practice fitted an unsuitable metal crown instead of porcelain, failed to take X-rays despite pain, and made errors causing referral rejections to a dental hospital.
AI-generated summary HMRC allegedly misfiled a letter, delaying self-assessment filing and causing financial difficulties, and failed to provide access to an advisor, causing frustration.
AI-generated summary The Trust allegedly failed to isolate Miss A for infection risk, stopped her laxatives causing constipation and choking, and did not help when she choked, leading to her death.
AI-generated summary The ICB allegedly failed to make a CHC eligibility recommendation in Feb 2024, wrongly rejected 2025 checklists, delayed Funded Nursing Care, and had poor communication.
AI-generated summary The Trust allegedly failed to properly consider contrast risks for a CT scan, accurately assess kidney function decline, or obtain informed consent, worsening her CKD.
AI-generated summary The Trust allegedly dismissed Mrs K's headache symptoms, provided inadequate aftercare, incorrect treatment information, discussed sterilisation inappropriately, and failed to remove stitches, leading to infection.
AI-generated summary The Trust allegedly failed to appropriately manage Mr P's tracheostomy site, leading to dislodgement and bleeding, and then failed to properly manage the bleeding, causing a brain injury.
AI-generated summary Ms N complained the Trust provided inappropriate cancer treatment to her mother and restricted access to CT scans, delaying further care and contributing to her death.
AI-generated summary Miss F complained the Trust failed to diagnose or treat her pelvic pain and infections across multiple visits, causing avoidable pain, impacting her work, and leading to private medical costs.
AI-generated summary The Practice allegedly refused to prescribe hormone therapy for gender dysphoria, forcing Mx V to seek expensive private treatment, and NHS England delayed complaint handling.
AI-generated summary The Trust allegedly decided Mr O did not meet criteria for mental health services without prior discussion and a manager unfairly blamed him for not engaging with CBT.
AI-generated summary Mr P complained his GP practice did not restart his aripiprazole prescription for almost six weeks after discharge, leading to psychosis, self-harm, and job loss.
AI-generated summary Mr U complained the Trust discharged him after rhinoplasty without adequately treating his symptoms, leaving his nose disfigured with continued breathing issues and foul odours.
AI-generated summary Mr D complained his GP practice reduced his medication, delayed referrals, and removed him from the practice due to perceived threatening behaviour, worsening his health and causing distress.
AI-generated summary Ms P complained that North Tees and Hartlepool NHS Foundation Trust breached her consent during a colonoscopy in August 2024, adversely affecting her mental wellbeing and sleep.
AI-generated summary The Practice allegedly removed Mrs R from the NHS patient list without warning, made inaccurate claims about her attendance, and handled her complaint poorly.
AI-generated summary CAFCASS allegedly recommended an inaccessible Domestic Abuse Perpetrator Programme, impacting court proceedings and restricting contact with his daughter.
AI-generated summary The Trust allegedly failed to prescribe adequate pain relief, prevent falls, and properly manage Ms M's wound care/infection, contributing to her death.
AI-generated summary The Trust allegedly failed to properly diagnose and treat Mr R's chest infection and discharged him too early, possibly contributing to his death from bronchial pneumonia.
AI-generated summary Mr Q complained that NHS England's independent review panel wrongly upheld the decision that his mother was not eligible for NHS continuing healthcare funding, due to improper consideration of her needs and family views.
AI-generated summary The Practice allegedly failed to refer Miss T to a gynaecologist or correctly investigate/act on her gynaecological symptoms, causing delays in her care.
AI-generated summary The Practice allegedly failed to perform appropriate blood tests or an ECG for Ms G's chest infection and breathing issues, leading to heart failure and her death.
AI-generated summary Mr C complained NHS England wrongly decided his mother was ineligible for NHS continuing healthcare funding in 2018 and 2019, alleging improper consideration of her needs and the managed needs principle.
AI-generated summary A dental practice incorrectly advised a patient that braces were required before age 18, leading to missed orthodontic treatment, misaligned teeth, and reduced self-confidence.
AI-generated summary The Practice failed to follow up on ECG results, mismanaged appointments, and delayed uploading an urgent psychiatrist's letter, causing Mrs M distress and perceived health risks.