Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005203 | Northern Lincolnshire and Goole NHS Foundation Tr… Mrs V complains about the care and treatment from Trust staff following her c-section. |
NHS in England | Closed | 8 Apr 2026 |
| P-005204 | An independent provider in the Shropshire area Mrs E complains the hospice did not provide sufficient pain medication for her mother, Mrs A in the last few … |
NHS in England | Closed | 8 Apr 2026 |
| P-005205 | A practice in the Kirklees area Mr B complains about the care given to his father, Mr A. Mr B complains the Practice delayed diagnosing swelling … |
NHS in England | Closed | 8 Apr 2026 |
| P-005206 | Nottingham University Hospitals NHS Trust Miss B complains about the Trust’s management of her father’s condition between January to May 2024 and that it did … |
NHS in England | Closed | 8 Apr 2026 |
| P-005202 | A practice in the East Riding of Yorkshire area Mrs L complains on behalf of her mother, Mrs N about A GP Practice in East Riding of Yorkshire. She … |
NHS in England | Closed | 7 Apr 2026 |
| P-005201 | Driver and Vehicle Standards Agency Mr R complains the DVSA incorrectly removed his authority as a motorcycle approved training body (ATB) for two months and … |
UK Government | Closed | 7 Apr 2026 |
| P-005199 | Manchester University NHS Foundation Trust Ms T complains about the care and treatment her daughter, Ms A, received from Manchester University NHS Foundation Trust, from … |
NHS in England | Closed | 7 Apr 2026 |
| P-005196 | The Princess Alexandra Hospital NHS Trust Ms B complains about the care provided to her father, Mr C, by The Princess Alexandra Hospital NHS Trust (the … |
NHS in England | Closed | 7 Apr 2026 |
| P-005198 | South London and Maudsley NHS Foundation Trust Mr K complains about the treatment and care he received from the Trust and its management of prescribed medication and … |
NHS in England | Closed | 7 Apr 2026 |
| P-005200 | A practice in the South Oxfordshire area Mr A complains about the care his mother, Mrs A, received from the Practice. He says the Practice incorrectly diagnosed … |
NHS in England | Closed | 7 Apr 2026 |
| P-005197 | HM Revenue and Customs Mrs U complains HM Revenue and Customs (HMRC) rejected her claim for Home Responsibility Protection Credits (HRP). Mrs U said … |
UK Government | Closed | 7 Apr 2026 |
| P-005195 | A practice in the Lincoln area Mr A complains about the care and treatment he received from the Practice between 8 November 2024 and 25 February … |
NHS in England | Closed | 7 Apr 2026 |
| P-005194 | Gloucestershire Hospitals NHS Foundation Trust Mr P complains Gloucestershire Hospitals NHS Foundation Trust (the Trust) did not complete appropriate tests when his wife, Mrs P, … |
NHS in England | Upheld | 6 Apr 2026 |
| P-005226 | An independent provider in the Cumberland area Clinicians failed to respond appropriately to Mr A's clear, frequent and documented reports of deteriorating health after starting Ramipril of … |
NHS in England | Closed | 6 Apr 2026 |
| P-005192 | County Durham and Darlington NHS Foundation Trust Mr Z complains about the care and treatment his wife received at the Trust. He says there was a delay … |
NHS in England | Closed | 6 Apr 2026 |
| P-005193 | A practice in the West Suffolk area Miss A complains the Practice delayed making a referral to diagnose endometriosis. |
NHS in England | Closed | 6 Apr 2026 |
| P-005185 | Manchester University NHS Foundation Trust Mrs N complained the Trust failed to diagnose her father, Mr W, with aspiration pneumonia prior to his death. |
NHS in England | Partly upheld | 1 Apr 2026 |
| P-005187 | HM Courts and Tribunals Service Mr I is unhappy about HM Courts and Tribunals Service failure to provide him with a copy of a court … |
UK Government | Closed | 1 Apr 2026 |
| P-005190 | Dorset Healthcare University NHS Foundation Trust Mr T complains on behalf of his wife, Mrs T, about aspects of the care and treatment she received from … |
NHS in England | Closed | 1 Apr 2026 |
| P-005184 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs B complains Sheffield Teaching Hospital NHS Foundation Trust did not arrange a follow up appointment following her hysterectomy, were … |
NHS in England | Closed | 1 Apr 2026 |
| P-005189 | Guy's and St Thomas' NHS Foundation Trust Dr S complains about the care and treatment provided by Guy’s and St Thomas’ NHS Foundation Trust between August 2024 … |
NHS in England | Closed | 1 Apr 2026 |
| P-005186 | Cambridge University Hospitals NHS Foundation Tru… Mrs O complains the Trust administered an incorrect dose of medication in September 2023. She also complains about the attitude … |
NHS in England | Closed | 1 Apr 2026 |
| P-005188 | A practice in the South Holland area Mrs O complains the Practice failed to investigate her symptoms which led to a delayed diagnosis of sepsis. |
NHS in England | Closed | 1 Apr 2026 |
| P-005191 | Worcestershire Acute Hospitals NHS Trust Miss G complains Worcestershire Acute Hospitals NHS Trust (the Trust) missed the opportunity to investigate and diagnose her father with … |
NHS in England | Closed | 31 Mar 2026 |
| P-005173 | An independent provider in the Wakefield area Miss A complains about the care and treatment provided by the Hospice to her mother during a medication review. |
NHS in England | Not upheld | 31 Mar 2026 |