Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005447 | A dental practice in the Staffordshire Moorlands … Miss O complained the Practice unnecessarily extracted a healthy tooth without proper communication or consent, did not allow sufficient anaesthetic … |
NHS in England | Closed | 25 May 2026 |
| P-005449 | Department for Education Mrs A complained the DfE's School Complaints Compliance Unit failed to investigate her governance complaint about rigged parent governor elections … |
UK Government | Closed | 25 May 2026 |
| P-005453 | Student Loans Company (SLC) Miss E complained the Student Loans Company (SLC) refused to consider her appeal. As a result, she suffered significant distress … |
UK Government | Closed | 25 May 2026 |
| P-005451 | A practice in the Chorley area Mr A complained a GP Practice failed to diagnose his mother’s lung cancer despite persistent symptoms and elevated cell counts, … |
NHS in England | Closed | 25 May 2026 |
| P-005460 | Barking, Havering and Redbridge University Hospit… Ms A complained that the Trust failed to explain cataract surgery risks, did not discuss changes to her long-distance vision, … |
NHS in England | Partly upheld | 25 May 2026 |
| P-005461 | Teaching Regulation Agency Ms U complained the TRA failed to follow its guidelines, did not refer her case to a professional conduct panel, … |
UK Government | Closed | 25 May 2026 |
| P-005459 | An independent provider in the Canterbury area Mrs H complained the Hospice failed to manage her husband's pain appropriately in his last hours and handled her complaint … |
NHS in England | Closed | 25 May 2026 |
| P-005456 | A practice in the Somerset area Mrs K complained the Practice ordered inappropriate tests, incorrectly advised no local lipoedema services were available, delayed referral, and failed … |
NHS in England | Closed | 25 May 2026 |
| P-005444 | North Bristol NHS Trust Mrs R complained the Trust provided inappropriate care when she miscarried in its waiting room and failed to investigate her … |
NHS in England | Closed | 25 May 2026 |
| P-005454 | HM Revenue and Customs Mr V complained HMRC took over 20 years to decide his tax liability and refused to remove or reduce the … |
UK Government | Closed | 25 May 2026 |
| P-005441 | HM Courts and Tribunals Service Mr A complained HMCTS lost documents, issued incorrect court orders, and failed to respond to communications, providing incorrect information. These … |
UK Government | Closed | 25 May 2026 |
| P-005458 | Central and North West London NHS Foundation Trust Mr O complained that two Trusts inappropriately discharged his father and provided substandard support, which he believes contributed to an … |
NHS in England | Closed | 25 May 2026 |
| P-005536 | An independent provider in the Cornwall area Mr N complains the Provider delayed his ADHD diagnosis by five months after abandoning his assessment and pressured him into … |
NHS in England | Closed | 25 May 2026 |
| P-005443 | HM Courts and Tribunals Service Mr A complained that HM Courts and Tribunals Service failed to update the court portal and incorrectly confirmed a consent … |
UK Government | Closed | 25 May 2026 |
| P-005452 | The Dudley Group NHS Foundation Trust Mrs H complained her husband was discharged without a cancer diagnosis or pain relief, and received terminal news by letter, … |
NHS in England | Not upheld | 25 May 2026 |
| P-005440 | NHS Dorset Miss C complained NHS Dorset refused her funding for private dental implants after changes in criteria meant she could no … |
NHS in England | Closed | 25 May 2026 |
| P-005446 | Children and Family Court Advisory and Support Se… Mr M complained a CAFCASS Service Manager made false claims, used aggressive behaviour, issued a cease-and-desist letter, and improperly handled … |
UK Government | Closed | 25 May 2026 |
| P-005442 | An independent provider in the Cornwall area Mr N complained Psychiatry-UK abandoned his ADHD assessment, causing a five-month diagnosis delay and worsening mental health. He also alleged … |
NHS in England | Closed | 25 May 2026 |
| P-005445 | HM Courts and Tribunals Service Mr N complained the Court provided contradictory information, eventually confirming the non-existence of an audio recording after three years, and … |
UK Government | Closed | 25 May 2026 |
| P-005455 | NHS England Mr E complained that NHS England wrongly upheld a decision denying his mother NHS Continuing Healthcare funding, causing her to … |
NHS in England | Closed | 25 May 2026 |
| P-005457 | Department for Work and Pensions Mrs O complained the DWP's consolatory payments for delaying her Carer Premium did not adequately reflect the financial hardship and … |
UK Government | Closed | 25 May 2026 |
| P-005435 | University Hospitals Sussex NHS Foundation Trust Mrs A complained the Trust did not properly consent her for gallbladder surgery and kept her on anticoagulation therapy longer … |
NHS in England | Closed | 21 May 2026 |
| P-005437 | London Ambulance Service NHS Trust Miss A complained that A&E visits wrongly dismissed her worsening symptoms as anxiety, delaying a cancer diagnosis that later required … |
NHS in England | Not upheld | 21 May 2026 |
| P-005434 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs I complained the Trust stitched a drain into her husband, failed to keep surgical stockings on, and inadequately monitored … |
NHS in England | Closed | 21 May 2026 |
| P-005438 | Liverpool Universities NHS Foundation Trust Mrs H complained the Trust's emergency department provided inadequate care by denying food, drink, and medication, and preventing her from … |
NHS in England | Closed | 21 May 2026 |