Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004344 | University Hospitals of North Midlands NHS Trust Mrs U complained staff dismissed Mr O's post-surgery stomach pain, leading to delayed bowel perforation diagnosis, and failed to continue … |
NHS in England | Closed | 26 Nov 2025 |
| P-004340 | Greater Manchester Mental Health NHS Foundation T… Mrs E complained the Trust wrongly discharged her, refused medication changes, made incorrect referrals, ignored bullying, and delayed complaint handling, … |
NHS in England | Closed | 26 Nov 2025 |
| P-004343 | South Tees Hospitals NHS Foundation Trust Mrs A complained Trusts failed to diagnose Mr A's pulmonary fibrosis earlier and missed treatment opportunities between 2017 and 2022, … |
NHS in England | Closed | 26 Nov 2025 |
| P-004347 | A practice in the York area Mrs R complained the Surgery stopped providing her hayfever medication, Dymista, without discussion, resulting in poorly managed symptoms for around … |
NHS in England | Upheld | 26 Nov 2025 |
| P-004348 | An independent provider in the Tonbridge and Mall… Mrs A complained the Trust delayed her husband's cancer diagnosis, wrongly discharged him as medically fit, and did not follow … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004339 | HM Revenue and Customs Miss U complained HMRC failed to act on fraudulent claims and accounts, implied she was at fault, delayed complaint handling, … |
UK Government | Not upheld | 26 Nov 2025 |
| P-004382 | Department for Work and Pensions Mr and Mrs P complained DWP's incorrect Universal Credit calculations, due to Carer's Allowance issues, caused financial hardship and distress, … |
UK Government | Not upheld | 26 Nov 2025 |
| P-004351 | Harrogate and District NHS Foundation Trust Mrs F alleged the Trust failed to identify a blood clot on her CT scan on 2 January, causing delayed … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004330 | North Middlesex University Hospital NHS Trust Ms B complained the Trust did not follow protocol or gain consent for her sister's involvement in two research trials, … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004326 | A practice in the Shropshire area Dr A complained a GP Practice failed to identify his daughter was being bullied despite emotional and physical symptoms, and … |
NHS in England | Closed | 25 Nov 2025 |
| P-004327 | Hampshire and Isle of Wight Healthcare NHS Founda… Miss A complained about CAMHS and a residential facility's lack of support, misdiagnosis, and failure to make reasonable adjustments for … |
NHS in England | Closed | 25 Nov 2025 |
| P-004333 | Royal Berkshire NHS Foundation Trust Miss P complained the Trust failed to provide adequate hydration and nutrition for her mother, and isolated her without an … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004329 | United Lincolnshire Teaching Hospitals NHS Trust Mrs D complained the Trust prescribed her triple the correct dose of breast cancer treatment, abemaciclib, causing debilitating side effects. … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004331 | The Adjudicator’s Office Mr T complains that the AO failed to consider whether HMRC’s guidance for Specified Adult Childcare Credits (SACC) in place … |
UK Government | Closed | 25 Nov 2025 |
| P-004864 | United Lincolnshire Teaching Hospitals NHS Trust Mrs D complained that the Trust prescribed her the wrong dose of abemaciclib which resulted in her having debilitating side … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004332 | Shropshire Community Health NHS Trust Mrs J D complained the Trust failed to communicate her wife's lung condition or refer for appropriate care prior to … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004337 | North West Ambulance Service NHS Trust Miss A complained the Trust failed to identify the cause of her mother's condition or provide appropriate treatment, such as … |
NHS in England | Not upheld | 25 Nov 2025 |
| P-004364 | Charity Commission Mr I complained the Charity Commission wrongly claimed he drew a significant salary, damaging his public profile and causing stress … |
UK Government | Closed | 25 Nov 2025 |
| P-004335 | Essex Partnership University NHS Foundation Trust Miss O complained PCS and EPUT failed to accept her daughter's ADHD/ASD referral and inappropriately used medical records to decline … |
NHS in England | Closed | 25 Nov 2025 |
| P-004328 | NHS Surrey Heartlands Mr K complained NHS Surrey Heartlands refused to pay professional fees and inheritance tax interest, plus distress, following a continuing … |
NHS in England | Closed | 25 Nov 2025 |
| P-004334 | Wirral University Teaching Hospital NHS Foundatio… Mrs N complained a doctor failed to properly examine vulvar lesions and document her colposcopy, delaying her vulvar cancer diagnosis … |
NHS in England | Closed | 25 Nov 2025 |
| P-004338 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss A complained the Trust failed to perform necessary tests and provide timely DVT treatment for her father, leading to … |
NHS in England | Not upheld | 25 Nov 2025 |
| P-004675 | University Hospital Southampton NHS Foundation Tr… Mr G complained the Trust failed to complete an urgent neurology assessment as requested, causing a lost opportunity for better … |
NHS in England | Upheld | 25 Nov 2025 |
| P-004434 | An independent provider in the East Hampshire area Complaint alleged a trust discharged a mother when she was unfit and without end-of-life medication, and a nursing home failed … |
NHS in England | Partly upheld | 24 Nov 2025 |
| P-004325 | University Hospitals Birmingham NHS Foundation Tr… Complaint alleged inappropriate treatment of pregnancy-induced hypertension, inadequate monitoring, failure to administer epilepsy medication, and sterilisation performed without informed consent … |
NHS in England | Upheld | 24 Nov 2025 |