Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004006 | University Hospitals Birmingham NHS Foundation Tr… Mrs H complains about care provided by University Hospitals Birmingham NHS Foundation Trust (the Trust). She complains following her bone … |
NHS in England | Closed | 17 Sep 2025 |
| P-003970 | Barts Health NHS Trust Mr P complains on behalf of his wife Mrs K about treatment for gallbladder cancer and management of post-procedure infections … |
NHS in England | Closed | 17 Sep 2025 |
| P-004033 | Kettering General Hospital NHS Foundation Trust Mr L complained about the care Kettering General Hospital NHS Foundation Trust provided to his late father, Mr Y during … |
NHS in England | Partly upheld | 17 Sep 2025 |
| P-003944 | Bradford Teaching Hospitals NHS Foundation Trust Mrs P says both the Trust and the Ambulance Trust delayed diagnosing, treating, and transferring her son, Mr P, due … |
NHS in England | Closed | 16 Sep 2025 |
| P-004087 | East Kent Hospitals University NHS Foundation Tru… Mr N complains about his father's care in September 2022 saying the Trust did not treat him promptly when he … |
NHS in England | Closed | 16 Sep 2025 |
| P-004081 | A practice in the City of Derby area Miss A complains about the care her mother, Mrs A, received from the Practice when she had a tumour and … |
NHS in England | Closed | 16 Sep 2025 |
| P-003963 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs G complains that Ashford and St Peter's Hospitals NHS Foundation Trust did not provide appropriate care, treatment, and monitoring … |
NHS in England | Partly upheld | 16 Sep 2025 |
| P-004082 | Oxford Health NHS Foundation Trust Dr V complains a Trust psychiatrist opened and deleted an email she sent in July 2022, in which she expressed … |
NHS in England | Closed | 16 Sep 2025 |
| P-003993 | Child Maintenance Service (CMS) Mr R complains about CMS's failure to carry out a mandatory reconsideration and asset valuation between 2018 and 2024. Furthermore, … |
UK Government | Closed | 16 Sep 2025 |
| P-004053 | Moorfields Eye Hospital NHS Foundation Trust Miss S complains about how the Trusts cared for her partner. |
NHS in England | Not upheld | 15 Sep 2025 |
| P-004080 | Buckinghamshire Healthcare NHS Trust Mrs X complains about the Trust's care and treatment of her son in May 2024. |
NHS in England | Closed | 15 Sep 2025 |
| P-003942 | Oxford University Hospitals NHS Foundation Trust Ms T complains about care Mr R received at a hospital between March 2020 and December 2020. She complains the … |
NHS in England | Upheld | 15 Sep 2025 |
| P-004019 | Yorkshire Ambulance Service NHS Trust Miss A complains about the care provided to her father, Mr B, by Yorkshire Ambulance Service NHS Trust (the Trust) … |
NHS in England | Not upheld | 15 Sep 2025 |
| P-003916 | Gloucestershire Hospitals NHS Foundation Trust Mrs T complains about the care her mother received from the Trust in August 2022. She also complains about the … |
NHS in England | Closed | 15 Sep 2025 |
| P-004034 | Isle of Wight NHS Trust Mrs F complains about the care and treatment Isle of Wight NHS Trust provided to her father, Mr P, during … |
NHS in England | Closed | 15 Sep 2025 |
| P-004007 | Homes England Mr A complains about HE’s ‘Help to Buy’ (HTB) administration. He says it failed to notify the Land Registry that … |
UK Government | Not upheld | 14 Sep 2025 |
| P-003937 | University Hospital Southampton NHS Foundation Tr… Mr F complains the Trust wrongly diagnosed him with syncope (fainting) and told him to stop driving and inform the … |
NHS in England | Closed | 14 Sep 2025 |
| P-004025 | Stockport NHS Foundation Trust Mrs P complains that the Trust failed to prescribe her husband with blood thinning medication before discharging him from hospital … |
NHS in England | Closed | 11 Sep 2025 |
| P-004029 | King's College Hospital NHS Foundation Trust Ms X complains that the Trust failed to escalate and monitor her father's care in line with guidance. |
NHS in England | Partly upheld | 10 Sep 2025 |
| P-004016 | Northern Care Alliance NHS Foundation Trust Mrs L complains about aspects of the care and treatment the Trust provided to her mother. Mrs L says the … |
NHS in England | Closed | 10 Sep 2025 |
| P-004063 | Portsmouth Hospitals University NHS Trust Mrs N says the Trust did not correctly diagnose her husband with colitis (inflammation of the colon) caused by C-DIFF … |
NHS in England | Closed | 9 Sep 2025 |
| P-003949 | University Hospitals Sussex NHS Foundation Trust Ms W complains about the waiting time for an appointment at the Trust. |
NHS in England | Closed | 9 Sep 2025 |
| P-004037 | Mid and South Essex NHS Foundation Trust Mr R complains about delays in diagnosing and starting treatment for his mother's ovarian cancer. He also complains about the … |
NHS in England | Upheld | 9 Sep 2025 |
| P-004074 | A practice in the West Berkshire area Mrs H complains about a Practice in the Newbury area. She says it failed to monitor her brother after prescribing … |
NHS in England | Closed | 9 Sep 2025 |
| P-004083 | Barts Health NHS Trust Ms C complains the organisations failed to diagnose her brother's stomach cancer and symptoms of sepsis. |
NHS in England | Closed | 8 Sep 2025 |