Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004003 | Frimley Health NHS Foundation Trust Ms B complains about several aspects of care Frimley Health NHS Foundation Trust provided to her partner between May and … |
NHS in England | Closed | 25 Sep 2025 |
| P-004018 | North West Anglia NHS Foundation Trust Miss M complains about the care and treatment provided by North West Anglia NHS Foundation Trust to her mother. She … |
NHS in England | Partly upheld | 25 Sep 2025 |
| P-004104 | Kettering General Hospital NHS Foundation Trust Mrs K complains staff failed to find her father’s pancreatic cancer until it was at an advanced and untreatable stage. |
NHS in England | Closed | 25 Sep 2025 |
| P-004050 | Mid Yorkshire Teaching NHS Trust Mrs Z complains about aspects of the care and treatment provided to her husband by the organisations. |
NHS in England | Partly upheld | 25 Sep 2025 |
| P-003981 | Child Maintenance Service (CMS) Miss U complains that CMS has refused to put arrears back onto her account after her ex-partner failed to pay … |
UK Government | Closed | 24 Sep 2025 |
| P-004005 | NHS England Mr K complains that NHS England’s independent review panel (IRP) upheld the local integrated care board’s decision that his mother, … |
NHS in England | Closed | 24 Sep 2025 |
| P-004067 | East of England Ambulance Service NHS Trust Mr L complains the Trust did not correctly triage a 999 call made for his late friend, and when he … |
NHS in England | Closed | 23 Sep 2025 |
| P-003973 | South East Coast Ambulance Service NHS Foundation… Mrs L complains about her interactions with the Trust on 21 and 22 May 2024. She complains that despite her … |
NHS in England | Closed | 23 Sep 2025 |
| P-003959 | A practice in the Dorset area Mr A complains about how the organisations cared for his rectal pain and mobility issues. He is unhappy about treatment … |
NHS in England | Closed | 23 Sep 2025 |
| P-004047 | An independent provider in the West Berkshire area Ms X complains about her care and treatment whilst in custody between April to May 2024. She says that PPG … |
NHS in England | Closed | 23 Sep 2025 |
| P-003990 | Medicines and Healthcare products Regulatory Agen… Mrs C says Medicines and Healthcare products Regulatory Agency (MHRA) did not act in line with its applicable policies/standards when … |
UK Government | Closed | 23 Sep 2025 |
| P-004001 | North Middlesex University Hospital NHS Trust Miss H says the Trust misdiagnosed her mother with COPD rather than identifying a stent blockage and missed a report … |
NHS in England | Not upheld | 22 Sep 2025 |
| P-004054 | A dental practice in the City of Wolverhampton ar… Mr X complains about the care he received from a dental practice in October 2024. He says the Practice failed … |
NHS in England | Closed | 22 Sep 2025 |
| P-004109 | Northern Care Alliance NHS Foundation Trust Ms A complains about the care provided to her late mother, Mrs B, between July and October 2022. She complains … |
NHS in England | Closed | 22 Sep 2025 |
| P-004078 | Hampshire Hospitals NHS Foundation Trust Miss G complains staff did not monitor her father adequately and respond to his ventilation equipment disconnecting. She also complains … |
NHS in England | Upheld | 22 Sep 2025 |
| P-003926 | NHS England Midlands and East Mrs O complains about the outcome of the Independent Review Panel on 25 March 2024 to consider the integrated care … |
NHS in England | Closed | 22 Sep 2025 |
| P-003933 | Cambridgeshire and Peterborough NHS Foundation Tr… Miss D complains about the organisation's care of her father between September and December 2022. She complains about failures to … |
NHS in England | Upheld | 22 Sep 2025 |
| P-004097 | Bolton NHS Foundation Trust Miss C complains that doctors at a hospital did not treat her daughter appropriately for a heart condition she later … |
NHS in England | Closed | 21 Sep 2025 |
| P-003984 | A practice in the City of Nottingham area Ms P complains a GP Surgery in Nottingham refused to provide her HRT prescription and did not inform her before … |
NHS in England | Closed | 21 Sep 2025 |
| P-004071 | University Hospitals of Leicester NHS Trust Mr H complains clinical staff at University Hospitals of Leicester NHS Trust (the Trust) wrongly inserted an ascitic drain into … |
NHS in England | Closed | 21 Sep 2025 |
| P-004014 | An independent provider in the Tendring area N/A for this organisation as it is out of remit. |
NHS in England | Closed | 19 Sep 2025 |
| P-003935 | East Lancashire Hospitals NHS Trust Ms R complains the Trust discharged her too soon without providing appropriate care and treatment, or listening to her family’s … |
NHS in England | Partly upheld | 18 Sep 2025 |
| P-003943 | University Hospitals Coventry and Warwickshire NH… Mr U complains about aspects of care and treatment the Trust gave his mother between January and March 2024. He … |
NHS in England | Closed | 18 Sep 2025 |
| P-003999 | East Kent Hospitals University NHS Foundation Tru… Mrs E complains about the care and treatment her father, Mr D, received from the Trust in April 2020. She … |
NHS in England | Closed | 18 Sep 2025 |
| P-004057 | Great Western Hospitals NHS Foundation Trust Ms E complains about her brother's care and treatment during two hospital admissions in February and March 2024. She also … |
NHS in England | Closed | 18 Sep 2025 |