Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004352 | Guy's and St Thomas' NHS Foundation Trust The Trust changed Mrs N's breast surgery plan on the day, pressuring her into a different outcome, causing distress and … |
NHS in England | Closed | 27 Nov 2025 |
| P-004358 | Midlands Partnership University NHS Foundation Tr… The Trust wrongly blamed Miss K's mental health for A's difficulties and refused autism assessment (2014-2018), causing distress and delayed … |
NHS in England | Closed | 27 Nov 2025 |
| P-004349 | Office of Gas and Electricity Markets (Ofgem) Ofgem removed Mr X from a renewable heat scheme and demanded repayment due to an installer's error with duplicate certificates, … |
UK Government | Closed | 27 Nov 2025 |
| P-004356 | The Queen Elizabeth Hospital King's Lynn NHS Foun… The Trust delayed diagnosing his father's prostate cancer and provided inadequate care after an enema, causing distress and a lost … |
NHS in England | Closed | 27 Nov 2025 |
| P-004389 | A practice in the Milton Keynes area Ms K complained her GP tapered steroids and failed to investigate symptoms, delaying an Addison's diagnosis. She also alleged the … |
NHS in England | Closed | 27 Nov 2025 |
| P-004366 | Northern Care Alliance NHS Foundation Trust Mrs B complained about a doctor's failure to listen and locate records, poor communication of waiting times, and an excessively … |
NHS in England | Closed | 27 Nov 2025 |
| P-004357 | Hampshire and Isle of Wight Integrated Care Board The ICB wrongly found her son ineligible for care and withdrew provision, failing to take a holistic view of his … |
NHS in England | Partly upheld | 27 Nov 2025 |
| P-004354 | Northumbria Healthcare NHS Foundation Trust Mr A alleged inappropriate discharge led to his father's death from undiagnosed pneumonia, and the Trust failed to communicate adequately … |
NHS in England | Closed | 27 Nov 2025 |
| P-004363 | An independent provider in the Wychavon area Mr F complained he was denied A&E access for a hand injury, refused pain medication, and received inadequate aftercare, leading … |
NHS in England | Closed | 27 Nov 2025 |
| P-004359 | Midlands Partnership University NHS Foundation Tr… The Trust refused to acknowledge B's severe developmental delays or assess for autism (2018-2019), leading to distress and a delayed … |
NHS in England | Closed | 27 Nov 2025 |
| P-004361 | University Hospitals Birmingham NHS Foundation Tr… The Trust wrongly removed Mr A from an ENT waiting list and gave conflicting information about his re-listing, causing distress … |
NHS in England | Closed | 27 Nov 2025 |
| P-004355 | Department for Work and Pensions The DWP failed to advise Ms D of ESA options, wrongly ceased payments, and did not properly backdate a claim, … |
UK Government | Closed | 27 Nov 2025 |
| P-004403 | Chelsea and Westminster Hospital NHS Foundation T… The Trust declined fertility treatment due to her high BMI and later refused to reconsider new medical information explaining her … |
NHS in England | Closed | 27 Nov 2025 |
| P-004365 | A practice in the Camden area Mr R complained his doctor dismissed his mental health issues and the Practice failed to thoroughly investigate his complaint, providing … |
NHS in England | Closed | 27 Nov 2025 |
| P-004425 | University Hospitals Birmingham NHS Foundation Tr… The Trust failed to communicate adequately with his mother and family, didn't perform a rectal exam, and didn't follow an … |
NHS in England | Upheld | 27 Nov 2025 |
| P-004360 | Charity Commission The Charity Commission ignored evidence regarding a Charity's accounts and his complaint about being wrongly removed as a trustee. |
UK Government | Closed | 27 Nov 2025 |
| P-004362 | Imperial College Healthcare NHS Trust Clinicians wrongly told Miss O she had a heart condition and suffered a heart attack, causing distress and leading to … |
NHS in England | Closed | 27 Nov 2025 |
| P-004350 | Isle of Wight NHS Trust Ms H complained the Trust's poor discharge planning and communication for her mother, Ms E, led to her deterioration and … |
NHS in England | Not upheld | 26 Nov 2025 |
| P-004351 | Harrogate and District NHS Foundation Trust Mrs F alleged the Trust failed to identify a blood clot on her CT scan on 2 January, causing delayed … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004344 | University Hospitals of North Midlands NHS Trust Mrs U complained staff dismissed Mr O's post-surgery stomach pain, leading to delayed bowel perforation diagnosis, and failed to continue … |
NHS in England | Closed | 26 Nov 2025 |
| P-004342 | Black Country Integrated Care Board Mr A complained his Practice refused a medical exemption certificate for free prescriptions in June and July 2024, causing unnecessary … |
NHS in England | Closed | 26 Nov 2025 |
| P-004424 | Barts Health NHS Trust Her father was assaulted in the Emergency Department due to the Trust's failure to assess and manage a high-risk patient, … |
NHS in England | Closed | 26 Nov 2025 |
| P-004345 | A practice in the Buckinghamshire area Mrs A complained the GP failed to adequately treat Mr B’s chest infection and prescribed indapamide during a heatwave without … |
NHS in England | Not upheld | 26 Nov 2025 |
| P-004426 | South West Yorkshire Partnership NHS Foundation T… Mrs H complained about the Trust's lack of mental health treatment despite referrals, being discharged for complaining, inaccurate information, and … |
NHS in England | Closed | 26 Nov 2025 |
| P-004341 | Lancashire Teaching Hospitals NHS Foundation Trust Mr K complained about delays in Mrs K being seen by a doctor and given appropriate pain relief in ED, … |
NHS in England | Partly upheld | 26 Nov 2025 |