Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004141 | University Hospitals Dorset NHS Foundation Trust Mr Y complains University Hospitals Dorset NHS Foundation Trust’s (the Trust) urgent treatment centre (UTC) GP did not thoroughly investigate … |
NHS in England | Closed | 14 Oct 2025 |
| P-004177 | A practice in the Southend-on-Sea area Ms A complains the Practice did not thoroughly assess her medical history or specific circumstances when on 19 October 2023 … |
NHS in England | Closed | 13 Oct 2025 |
| P-004143 | University Hospitals Sussex NHS Foundation Trust Mr G complains about the care the Trust gave his mother between February and April 2023. He says staff treated … |
NHS in England | Closed | 13 Oct 2025 |
| P-004144 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr H is concerned about the care his father received from the Trust, specifically that CT scan findings were not … |
NHS in England | Closed | 13 Oct 2025 |
| P-004142 | A practice in the Mid Devon area Mrs H complains a nurse practitioner failed to properly assess her daughter, Miss G, when she visited the Surgery on … |
NHS in England | Closed | 13 Oct 2025 |
| P-004140 | Oxford University Hospitals NHS Foundation Trust Miss A complains about the aftercare her daughter received following a kidney and pancreas transplant at the Trust. She says … |
NHS in England | Closed | 12 Oct 2025 |
| P-004122 | Stockport NHS Foundation Trust Mrs X complains about failings in her father's care and treatment prior to his death. |
NHS in England | Closed | 9 Oct 2025 |
| P-004124 | Portsmouth Hospitals University NHS Trust Miss B complained the Trust should not have admitted her father, Mr B, on a Friday as it was not … |
NHS in England | Partly upheld | 9 Oct 2025 |
| P-004226 | A practice in the Dudley area Mrs L complains the Practice should have referred her mum for secondary care investigations sooner than it did. |
NHS in England | Closed | 9 Oct 2025 |
| P-004168 | Midlands Partnership University NHS Foundation Tr… Miss R complains about the care and treatment her father received for pressure sores from a hospital, district nurses and … |
NHS in England | Partly upheld | 8 Oct 2025 |
| P-004125 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr A says the Trust fitted his wife with a urinary catheter against her wishes in January 2023. He also … |
NHS in England | Closed | 7 Oct 2025 |
| P-004224 | Manchester University NHS Foundation Trust Ms O complains about the care and treatment provided by Manchester University Hospitals NHS Foundation Trust to her mother during … |
NHS in England | Closed | 7 Oct 2025 |
| P-004507 | Northern Care Alliance NHS Foundation Trust Ms D complains about several aspects of care provided to her father, Mr D, by Northern Care Alliance NHS Foundation … |
NHS in England | Upheld | 7 Oct 2025 |
| P-004152 | Worcestershire Acute Hospitals NHS Trust Mrs P complains about how the Trust investigated and treated her father's brain tumour in May 2020. |
NHS in England | Closed | 7 Oct 2025 |
| P-004163 | Birmingham Community Healthcare NHS Foundation Tr… Mrs O complains about how the Trusts cared for her daughter. She complains about neglect, conduct of nurses, delays in … |
NHS in England | Closed | 7 Oct 2025 |
| P-004147 | Lancashire Teaching Hospitals NHS Foundation Trust Miss U has raised concerns about the care her father, Mr U, received from the Trust. She highlights delays in … |
NHS in England | Closed | 7 Oct 2025 |
| P-004167 | Yorkshire Ambulance Service NHS Trust Mr N complains that an ambulance crew failed to recognise that his father's oxygen supply had stopped when they were … |
NHS in England | Closed | 7 Oct 2025 |
| P-004161 | Guy's and St Thomas' NHS Foundation Trust Mrs Y complains about the care and treatment Guy's and St Thomas' NHS Foundation Trust provided to her brother, Mr … |
NHS in England | Closed | 6 Oct 2025 |
| P-004242 | University Hospital Southampton NHS Foundation Tr… Mr I complains about the Trust’s treatment of his wife after she was admitted to A&E on 29 February 2024 … |
NHS in England | Closed | 6 Oct 2025 |
| P-004149 | University Hospitals Coventry and Warwickshire NH… Mrs Y complains about aspects of the Trust's care and treatment during her husband's admission in January 2024. |
NHS in England | Closed | 6 Oct 2025 |
| P-004166 | University Hospitals Sussex NHS Foundation Trust Mr N complains about various issues relating to his wife's care in hospital towards the end of her life. |
NHS in England | Not upheld | 6 Oct 2025 |
| P-004146 | East Cheshire NHS Trust Mr R complains the Trust did not follow its sepsis protocol when his wife was admitted between December 2023 and … |
NHS in England | Closed | 5 Oct 2025 |
| P-004133 | Calderdale and Huddersfield NHS Foundation Trust Mr J complains about the care and treatment Calderdale and Huddersfield NHS Foundation Trust provided to his wife across two … |
NHS in England | Closed | 5 Oct 2025 |
| P-004139 | South Tyneside and Sunderland NHS Foundation Trust Mr N complains the Trust failed to obtain appropriate consent before administering a drug to his mother. |
NHS in England | Closed | 5 Oct 2025 |
| P-004221 | Essex Partnership University NHS Foundation Trust Mr T complains the Trust reduced care services for his brother between April and September 2024. |
NHS in England | Closed | 5 Oct 2025 |