Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004415 | University Hospitals Plymouth NHS Trust A daughter complained her father was incorrectly diagnosed with cancer without a biopsy and experienced cancelled procedures, delaying his treatment … |
NHS in England | Partly upheld | 5 Dec 2025 |
| P-004427 | Chesterfield Royal Hospital NHS Foundation Trust A man complained the Trust failed to involve his family in medication decisions and missed identifying his mother's stroke while … |
NHS in England | Closed | 5 Dec 2025 |
| P-004416 | North Bristol NHS Trust A mother complained about delayed cancer diagnosis due to lack of urgency and adherence to suspected cancer pathway timeframes for … |
NHS in England | Partly upheld | 5 Dec 2025 |
| P-004400 | Mersey and West Lancashire Teaching Hospitals NHS… A man complained his father experienced frequent ward moves, suffered falls due to inadequate prevention, and the family received poor … |
NHS in England | Closed | 4 Dec 2025 |
| P-004395 | University Hospitals of Derby and Burton NHS Foun… Mr B complained about failures in hernia mesh removal, delayed diagnosis/treatment of infection, unnecessary STD tests, misdiagnosis, and psychiatric referral. |
NHS in England | Not upheld | 4 Dec 2025 |
| P-004448 | A practice in the Gravesham area Mrs P complained the Practice delayed correctly referring her daughter for ADHD medication between 2022-2024, causing her daughter extreme anxiety. |
NHS in England | Closed | 4 Dec 2025 |
| P-004404 | Warrington and Halton Hospitals NHS Foundation Tr… Dr D complained the Trust ignored her father's pain, delayed palliative care, and a nurse made racist comments, causing him … |
NHS in England | Closed | 4 Dec 2025 |
| P-004399 | East Suffolk and North Essex NHS Foundation Trust A patient complained the Trust failed to detect abnormalities on his chest X-ray and delayed cardiology investigations, causing him distress. |
NHS in England | Closed | 4 Dec 2025 |
| P-004394 | South London and Maudsley NHS Foundation Trust Ms J complained the Trust did not adhere to her reasonable adjustment requests, inaccurately recorded her clinical history, and poorly … |
NHS in England | Closed | 4 Dec 2025 |
| P-004402 | Bolton NHS Foundation Trust Miss Y complained about negligent care during her 1999 labour, alleging it caused her son's brain injury and she was … |
NHS in England | Closed | 4 Dec 2025 |
| P-004397 | United Lincolnshire Teaching Hospitals NHS Trust Ms R complained the Trust delayed seeing her for a large hiatus hernia referral in April 2022, leading to worsening … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004401 | East Suffolk and North Essex NHS Foundation Trust Mrs D alleged the Trust failed to test Mr D for flu, leading to a missed AHLE diagnosis and incorrect … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004393 | A practice in the City of Leicester area Miss Y complained the Practice shared her sensitive personal data without consent and failed to acknowledge her communications or accept … |
NHS in England | Closed | 3 Dec 2025 |
| P-004418 | Hampshire and Isle of Wight Healthcare NHS Founda… Miss A complained about her daughter's premature discharge, inadequate medication, lack of updated risk assessment, and insufficient aftercare, causing mental … |
NHS in England | Upheld | 3 Dec 2025 |
| P-004412 | Royal Devon University Healthcare NHS Foundation … Mrs A complained the Trust incorrectly charged her mother for Acute Healthcare At Home care without consent, causing her significant … |
NHS in England | Closed | 3 Dec 2025 |
| P-004390 | Leeds Teaching Hospitals NHS Trust Ms E complained the Trust missed opportunities to diagnose her mother's cancer sooner, failed to provide adequate pain relief, and … |
NHS in England | Closed | 3 Dec 2025 |
| P-004391 | A practice in the Dorset area Ms R complained the Practice's inadequate triage and assessment of her mother's breathing difficulties delayed hospital admission and contributed to … |
NHS in England | Closed | 3 Dec 2025 |
| P-004392 | A practice in the Mansfield area Mr R complained the Surgery dismissed his symptoms, provided inappropriate guidance, gave incorrect information about weight-loss injections, and poorly handled … |
NHS in England | Closed | 3 Dec 2025 |
| P-004380 | Office of Gas and Electricity Markets (Ofgem) Mr L complained Ofgem wrongly rejected his Boiler Upgrade Scheme application and provided incorrect reasons in its complaint response, forcing … |
UK Government | Closed | 1 Dec 2025 |
| P-004384 | Leeds Teaching Hospitals NHS Trust Miss A complained the Trust dismissed her gynaecological symptoms, prescribed wrong medication, delayed a laparoscopy, and failed to provide a … |
NHS in England | Closed | 1 Dec 2025 |
| P-004383 | An independent provider in the Colchester area Mrs O complained the provider did not support her son when he stopped ADHD medication, offered no alternatives, and didn't … |
NHS in England | Closed | 1 Dec 2025 |
| P-004381 | Buckinghamshire, Oxfordshire and Berkshire West I… Ms P complained the ICB failed to commission a British Sign Language (BSL) service with qualified deafblind interpreters, causing her … |
NHS in England | Closed | 1 Dec 2025 |
| P-004386 | Devon Partnership NHS Trust Miss E complained her recovery co-ordinator ignored calls, didn't provide emotional support, behaved unprofessionally, and brought a student without consent. |
NHS in England | Closed | 1 Dec 2025 |
| P-004387 | County Durham and Darlington NHS Foundation Trust Mrs O complained the District Nursing team neglected her mother's hygiene, failed to report concerns or symptoms of organ failure, … |
NHS in England | Closed | 1 Dec 2025 |
| P-004598 | Department for Education Request for the first Early Career Payment was declined by the Department for Education for 2021-2022. Communication and notifications about … |
UK Government | Closed | 1 Dec 2025 |