Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004160 | Mid and South Essex NHS Foundation Trust Mrs G complains during her husband’s admission in August and September 2023, the Trust administered a medication it should not … |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-004126 | Lincolnshire Partnership NHS Foundation Trust Mrs I complains about the care and treatment provided to her son Mr I from 2011 to 2023. Mrs I … |
NHS in England | Closed | 22 Oct 2025 |
| P-004136 | Harrogate and District NHS Foundation Trust Mrs E complains about her husband's care between November and December 2023 saying staff did not treat her husband's motor … |
NHS in England | Closed | 22 Oct 2025 |
| P-004154 | University Hospitals of North Midlands NHS Trust Mrs G complains the Trust did not arrange the appropriate follow up care for her husband Mr B. |
NHS in England | Closed | 22 Oct 2025 |
| P-004138 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complains the Trust failed to provide appropriate care and treatment to her mother, by not reviewing her in … |
NHS in England | Closed | 22 Oct 2025 |
| P-004220 | A practice in the Warrington area Miss W complains about the service provided to her late father in May 2024, in regard to chest pain and … |
NHS in England | Closed | 22 Oct 2025 |
| P-004157 | Wrightington, Wigan and Leigh Teaching Hospitals … Ms A complains about the organisations care after the death of her daughter in 2006 and after the birth of … |
NHS in England | Closed | 21 Oct 2025 |
| P-004123 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs X complained about her care between May and September 2022 following her needing surgery for a bowel obstruction and … |
NHS in England | Not upheld | 21 Oct 2025 |
| P-004228 | South West Yorkshire Partnership NHS Foundation T… Mr H complains the Trust took too long to arrange for his wife to go to hospital after she fell … |
NHS in England | Closed | 21 Oct 2025 |
| P-004227 | The Royal Marsden NHS Foundation Trust Mr E complains that Trust staff did not correctly insert a cannula during a PET scan. |
NHS in England | Closed | 20 Oct 2025 |
| P-004219 | The Royal Marsden NHS Foundation Trust Mrs S has raised concerns about the Trust’s decision to stop treatment for her son, L. She specifically raises concerns … |
NHS in England | Closed | 20 Oct 2025 |
| P-004153 | Royal Free London NHS Foundation Trust Mrs B complains about the Trust’s management of her mother’s abdominal pain in July 2023. |
NHS in England | Partly upheld | 20 Oct 2025 |
| P-004130 | A practice in the Oldham area Mrs B complains that on 10 and 24 October 2022, the Trust did not take steps to protect her sister … |
NHS in England | Partly upheld | 19 Oct 2025 |
| P-004132 | Oxford University Hospitals NHS Foundation Trust Dr A complains about aspects of care and treatment her mother, Mrs A, received when she choked on her food … |
NHS in England | Upheld | 19 Oct 2025 |
| P-004215 | University Hospitals Birmingham NHS Foundation Tr… Miss S complains University Hospitals Birmingham NHS Foundation Trust failed to diagnose and treat Mr S for sepsis and recognise … |
NHS in England | Closed | 19 Oct 2025 |
| P-004204 | University Hospitals Birmingham NHS Foundation Tr… Mr H complains about the care and treatment he received from the University Hospitals Birmingham NHS Foundation Trust in 2021. … |
NHS in England | Upheld | 16 Oct 2025 |
| P-004156 | Leeds Teaching Hospitals NHS Trust Mrs A complains about aspects of the care and treatment that Leeds Teaching Hospitals NHS Trust (the Trust) provided to … |
NHS in England | Partly upheld | 16 Oct 2025 |
| P-004173 | HM Courts and Tribunals Service Mrs H is unhappy that her adoption records were lost during transfer to a new location after the court where … |
UK Government | Not upheld | 16 Oct 2025 |
| P-004150 | Alder Hey Children's NHS Foundation Trust Miss S complains about aspects of care and treatment the Trust provided to her son, E, between July and August … |
NHS in England | Closed | 16 Oct 2025 |
| P-004158 | Gloucestershire Hospitals NHS Foundation Trust Miss G complains of a lack of escalation from nurses to medics, a lack of surgical review and a delay … |
NHS in England | Partly upheld | 15 Oct 2025 |
| P-004175 | Bridgewater Community Healthcare NHS Foundation T… Mr E complains that in February 2025 the Trust gave his son a HPV vaccine against his wishes. |
NHS in England | Closed | 15 Oct 2025 |
| P-004162 | Wirral University Teaching Hospital NHS Foundatio… Mr A complains about the care and treatment the Trust provided to his wife in July/ August 2023. He says … |
NHS in England | Partly upheld | 15 Oct 2025 |
| P-004159 | Manchester University NHS Foundation Trust Miss N complains about various aspects of her mother’s care at the Trust in June and August 2023, including concern … |
NHS in England | Not upheld | 14 Oct 2025 |
| P-004141 | University Hospitals Dorset NHS Foundation Trust Mr Y complains University Hospitals Dorset NHS Foundation Trust’s (the Trust) urgent treatment centre (UTC) GP did not thoroughly investigate … |
NHS in England | Closed | 14 Oct 2025 |
| P-004244 | Dartford and Gravesham NHS Trust Mr D complains the Trust administered a medication to his mother that led to her death. |
NHS in England | Closed | 14 Oct 2025 |