Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004452 | East Lancashire Hospitals NHS Trust Mrs T complained the Trust failed to discuss rehabilitation options for her mother, leading to an inappropriate transfer, pneumonia, and … |
NHS in England | Closed | 10 Dec 2025 |
| P-004451 | Money and Pensions Service Mrs M complained Pension Wise (MaPS) failed to advise her about the tax implications of withdrawing her full pension pot … |
UK Government | Closed | 10 Dec 2025 |
| P-004455 | Information Commissioner's Office Mrs M complained the ICO's investigation into data obtained by Barclays was flawed, alleging no proof of data retention, which … |
UK Government | Closed | 10 Dec 2025 |
| P-004454 | Valuation Office Agency Mr A complained the VOA used inaccurate evidence and provided misleading information during his Council Tax banding challenge and Tribunal … |
UK Government | Closed | 10 Dec 2025 |
| P-004444 | A practice in the Lewisham area Dr R complained a nurse failed to introduce herself and misinformed him twice about X-ray appointments, leading to treatment delays, … |
NHS in England | Closed | 9 Dec 2025 |
| P-004441 | West Midlands Ambulance Service University NHS Fo… Mr Y complained about a thirteen-hour ambulance delay and the ambulance crew's failure to optimize his mother's low oxygen levels, … |
NHS in England | Partly upheld | 9 Dec 2025 |
| P-004443 | The Royal Wolverhampton NHS Trust Mr A complained the Trust gave his mother penicillin despite her allergy and chronic kidney disease, causing irreversible damage and … |
NHS in England | Closed | 9 Dec 2025 |
| P-004442 | Black Country Healthcare NHS Foundation Trust Mr X complained the Trust failed to provide a planned psychiatric bed and that staff were rude, causing his illness … |
NHS in England | Closed | 9 Dec 2025 |
| P-004642 | Oxford University Hospitals NHS Foundation Trust Ms M complained the Trust delayed her mother's radiotherapy, communicated poorly about disease progression, mismanaged her mother's belongings after death, … |
NHS in England | Closed | 9 Dec 2025 |
| P-004445 | Home Office Ms S complained the Home Office WCS made the wrong compensation decision, refused to consider her difficulties, and used a … |
UK Government | Closed | 9 Dec 2025 |
| P-004446 | Health and Safety Executive Mrs M complained CICAIR and HSE shut down a building control company she had paid, without sufficient explanation, causing stress … |
UK Government | Closed | 9 Dec 2025 |
| P-004423 | A practice in the City of Brighton and Hove area Mr M complained a GP practice did not adequately communicate changes in his medication, causing him distress. |
NHS in England | Closed | 8 Dec 2025 |
| P-004435 | HM Courts and Tribunals Service A complainant alleged HMCTS lost probate documents, causing delays and necessitating new copies, and also complained about slow responses to … |
UK Government | Closed | 8 Dec 2025 |
| P-004420 | South Tyneside and Sunderland NHS Foundation Trust Mr O complained a surgeon used an incorrect, non-absorbable stitch during surgery and did not inform him, leading to three … |
NHS in England | Partly upheld | 8 Dec 2025 |
| P-004421 | St George's University Hospitals NHS Foundation T… Mr F complained the Trust failed to advise him of the risks of penile straightening surgery, resulting in a shorter … |
NHS in England | Partly upheld | 8 Dec 2025 |
| P-004429 | A dental practice in the Wyre area A patient complained dental practices failed diagnostic tests, communication, and consent, resulting in the extraction of a healthy tooth instead … |
NHS in England | Closed | 8 Dec 2025 |
| P-004428 | Birmingham Women's and Children's NHS Foundation … Ms N complained the Trust withheld information and inaccurately recorded her granddaughter's 2004 birth, and failed to disclose a 2015 … |
NHS in England | Closed | 8 Dec 2025 |
| P-004439 | The Princess Alexandra Hospital NHS Trust A man complained about his mother-in-law's care, citing poor hygiene, inadequate investigation of deterioration, mistaken morphine administration, and unsuitable discharge. |
NHS in England | Closed | 5 Dec 2025 |
| P-004406 | York and Scarborough Teaching Hospitals NHS Found… A wife complained the surgical team failed to address her husband's deteriorating condition after ERCP surgery, leading to serious complications. |
NHS in England | Closed | 5 Dec 2025 |
| P-004408 | Tees, Esk and Wear Valleys NHS Foundation Trust A mother complained the Trust inaccurately assessed her son for ADHD, failed to prioritise his medication, and did not appropriately … |
NHS in England | Closed | 5 Dec 2025 |
| P-004413 | A practice in the West Suffolk area A man complained his late wife was not referred for an X-ray and was repeatedly misdiagnosed, delaying her diagnosis and … |
NHS in England | Closed | 5 Dec 2025 |
| P-004414 | University College London Hospitals NHS Foundatio… A patient complained the urology team did not address her reoccurring infection and she was wrongly discharged after receiving an … |
NHS in England | Closed | 5 Dec 2025 |
| P-004422 | Calderdale and Huddersfield NHS Foundation Trust A wife complained about multiple aspects of her husband's care, including nutrition, medication, ward placement, and communication, impacting his recovery. |
NHS in England | Closed | 5 Dec 2025 |
| P-004409 | Kingston and Richmond NHS Foundation Trust A man complained his vulnerable father with dementia received insufficient assistance with eating and drinking, poor oral care, and inadequate … |
NHS in England | Closed | 5 Dec 2025 |
| P-004415 | University Hospitals Plymouth NHS Trust A daughter complained her father was incorrectly diagnosed with cancer without a biopsy and experienced cancelled procedures, delaying his treatment … |
NHS in England | Partly upheld | 5 Dec 2025 |