Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004482 | Norfolk and Suffolk NHS Foundation Trust Mr L complained the Trust failed to act on his suicidal feelings, provided no support during a crisis, refused an … |
NHS in England | Closed | 16 Dec 2025 |
| P-004477 | Home Office Mr U complained the Home Office wrongly rejected his Windrush Compensation Scheme application, failing to consider evidence and causing decades … |
UK Government | Closed | 16 Dec 2025 |
| P-004474 | South West Yorkshire Partnership NHS Foundation T… Miss A complains the Trust did not share information about her PTSD diagnosis change, failed to provide a care plan, … |
NHS in England | Not upheld | 16 Dec 2025 |
| P-004481 | Nottingham University Hospitals NHS Trust Mr X complained about the care Miss Y received from multiple trusts and a practice before her death in October … |
NHS in England | Closed | 16 Dec 2025 |
| P-004487 | University Hospitals Sussex NHS Foundation Trust Mr Y complained his mother was left unattended, leading to a fall and subsequent death. He also criticised the Trust's … |
NHS in England | Closed | 16 Dec 2025 |
| P-004486 | Buckinghamshire, Oxfordshire and Berkshire West I… Miss P complained the ICB declined funding for her sterilisation, arguing its policy creates health inequalities for women and lacks … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004485 | Department for Work and Pensions Mr V complained DWP wrongly requested a refund for a Universal Credit Advance loan, caused by their error, and provided … |
UK Government | Closed | 16 Dec 2025 |
| P-004471 | Salisbury NHS Foundation Trust Dr D complains the Trust did not admit him for acute breathing difficulties and potential heart failure needing a pacemaker, … |
NHS in England | Closed | 15 Dec 2025 |
| P-004469 | An independent provider in the Cotswold area Mr E complains the Practice failed to refer him to an NHS specialist for a root canal and crown in … |
NHS in England | Closed | 15 Dec 2025 |
| P-004468 | University Hospitals of Liverpool Group Mrs E alleged wrongful discharge and failure to treat an abscess for her sister Miss A, leading to her death. … |
NHS in England | Closed | 15 Dec 2025 |
| P-004467 | A practice in the Newcastle upon Tyne area Mr F complained a micro-suction procedure caused new hearing damage and increased sensitivity, which the Practice failed to investigate, blaming … |
NHS in England | Closed | 15 Dec 2025 |
| P-004465 | HM Courts and Tribunals Service Mrs X complained HMCTS's automated email about her divorce application was misleading, delaying cancellation and refund requests. She also cited … |
UK Government | Closed | 15 Dec 2025 |
| P-004466 | Guy's and St Thomas' NHS Foundation Trust Mr W complained the Trust failed to properly manage his wife's discharge, including inadequate communication and lack of referrals, which … |
NHS in England | Closed | 15 Dec 2025 |
| P-004470 | Surrey and Borders Partnership NHS Foundation Tru… Mr C alleged failures in his sister's mental health treatment, including inappropriate medication, inadequate risk assessments, and non-adherence to guidance, … |
NHS in England | Partly upheld | 15 Dec 2025 |
| P-004464 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complained about her father's care, citing unclear DNACPR status, delayed CPR, unnecessary sedation, poor communication, and lack of … |
NHS in England | Closed | 12 Dec 2025 |
| P-004463 | Barts Health NHS Trust Mrs O complained about inadequate breast cancer care, including incorrect magseed insertion by an unannounced trainee and wrong antibiotics, leading … |
NHS in England | Closed | 12 Dec 2025 |
| P-004457 | Leeds Community Healthcare NHS Trust Mr O complained the Trust failed to provide an MRI for his back pain and offered ineffective treatment or advice, … |
NHS in England | Partly upheld | 11 Dec 2025 |
| P-004458 | Birmingham Women's and Children's NHS Foundation … Mr B complained about his son P's mental health care, citing issues like discharge without transport, medication problems, lack of … |
NHS in England | Closed | 11 Dec 2025 |
| P-004459 | Northern Care Alliance NHS Foundation Trust Mrs B complained the Trust provided inappropriate care to her husband, Mr B, alleging issues like mixed records, cancelled tests, … |
NHS in England | Closed | 11 Dec 2025 |
| P-004456 | Portsmouth Hospitals University NHS Trust Ms N complained the Trust failed to identify, record, and treat complications during Mr L's LVP procedure, believing internal bleeding … |
NHS in England | Closed | 11 Dec 2025 |
| P-004461 | A practice in the City of Brighton and Hove area Ms R complained the Trust removed her from the ADHD medication titration waiting list without warning or valid reason, leaving … |
NHS in England | Upheld | 11 Dec 2025 |
| P-004460 | NHS Cheshire and Merseyside Mrs X complained NHS Cheshire and Merseyside ICB provided inadequate financial redress for her late mother's care, arguing delays led … |
NHS in England | Closed | 11 Dec 2025 |
| P-004454 | Valuation Office Agency Mr A complained the VOA used inaccurate evidence and provided misleading information during his Council Tax banding challenge and Tribunal … |
UK Government | Closed | 10 Dec 2025 |
| P-004450 | Royal Devon University Healthcare NHS Foundation … Mr B complained the Trust inappropriately changed his planned anaesthetic for catheter insertion, causing trauma, bleeding, and triggering PTSD due … |
NHS in England | Partly upheld | 10 Dec 2025 |
| P-004455 | Information Commissioner's Office Mrs M complained the ICO's investigation into data obtained by Barclays was flawed, alleging no proof of data retention, which … |
UK Government | Closed | 10 Dec 2025 |