Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004208 | A practice in the West Suffolk area Mr B complains about the action of his family Practice when his daughter attended an appointment with symptoms of a … |
NHS in England | Closed | 5 Nov 2025 |
| P-004210 | North West Anglia NHS Foundation Trust Mr R complains North West Anglia NHS Foundation Trust mis reported his scan results in 2013 and missed an opportunity … |
NHS in England | Closed | 5 Nov 2025 |
| P-004243 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs B complains The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust delayed reviewing her father for two days following … |
NHS in England | Partly upheld | 31 Oct 2025 |
| P-004178 | Dartford and Gravesham NHS Trust Mrs A complains about aspects of the care and treatment the Trust provided to her son during its investigation and … |
NHS in England | Closed | 31 Oct 2025 |
| P-004440 | East Kent Hospitals University NHS Foundation Tru… Mr E complains about the treatment of a hand injury at the Trust and its complaint handling. |
NHS in England | Upheld | 31 Oct 2025 |
| P-004128 | University College London Hospitals NHS Foundatio… Prof. A complains the Trust did not adequately monitor his brother's skin to identify necrotising fasciitis (an infected wound) at … |
NHS in England | Partly upheld | 31 Oct 2025 |
| P-004155 | Epsom and St Helier University Hospitals NHS Trust Mrs S complains about her mother's care between January and March 2024. She complains about diagnosis and treatment, nutritional care, … |
NHS in England | Closed | 31 Oct 2025 |
| P-004145 | Manchester University NHS Foundation Trust Miss C complains about her late mother’s care during a hospital admission in January 2024. She complains the Trust did … |
NHS in England | Not upheld | 31 Oct 2025 |
| P-004164 | Oxford University Hospitals NHS Foundation Trust Dr K complains about his son's care between 5 and 10 December 2023. He complains the Trust did not fully … |
NHS in England | Closed | 31 Oct 2025 |
| P-004217 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complains about the Trust's care of his cousin between August and December 2021. He says the Trust failed … |
NHS in England | Upheld | 30 Oct 2025 |
| P-004171 | Independent Case Examiner Mrs A complains ICE refused to consider her complaint about DWP. She says she did not receive DWP’s final response … |
UK Government | Closed | 30 Oct 2025 |
| P-004214 | North Cumbria Integrated Care NHS Foundation Trust Mrs A complains about various aspects of her care at the Trust including lack of folic acid replacement, unprofessional conduct, … |
NHS in England | Closed | 30 Oct 2025 |
| P-004172 | HM Revenue and Customs Mrs D complains HMRC did not fully consider her request for it to waive collection of VAT because it did … |
UK Government | Closed | 30 Oct 2025 |
| P-004129 | West Midlands Ambulance Service University NHS Fo… Mrs A complains that the Trust did not take her husband to hospital on 18 January 2025 because the ambulance … |
NHS in England | Closed | 29 Oct 2025 |
| P-004151 | Norfolk and Suffolk NHS Foundation Trust Mrs Y complains about the mental health care provided to her late daughter Ms B, by the Norfolk and Suffolk … |
NHS in England | Partly upheld | 29 Oct 2025 |
| P-004134 | Shrewsbury and Telford Hospital NHS Trust Mrs A complains about the Trust’s decision not to admit her mother to hospital, its prescribing decisions and its communication. |
NHS in England | Closed | 28 Oct 2025 |
| P-004216 | A practice in the Hillingdon area Mrs D complains the Practice missed opportunities to investigate and diagnose her mother with lung cancer between January and July … |
NHS in England | Closed | 27 Oct 2025 |
| P-004241 | A practice in the Tameside area Mr C complains the Practice failed to provide appropriate care to him in June 2024. He says the Practice refused … |
NHS in England | Closed | 27 Oct 2025 |
| P-004127 | St George's University Hospitals NHS Foundation T… Ms X complained about the care provided to her father, Mr Y, following him being admitted to hospital with infected … |
NHS in England | Not upheld | 27 Oct 2025 |
| P-004225 | A practice in the Buckinghamshire area Mr K complains about a lack of investigation and treatment provided by the practice to his mother when she was … |
NHS in England | Closed | 27 Oct 2025 |
| P-004245 | Barts Health NHS Trust Mrs V complains about Barts Health NHS Trust's care while transferring her father, Mr W, to a different hospital. She … |
NHS in England | Closed | 27 Oct 2025 |
| P-004148 | The Christie NHS Foundation Trust Ms Q complains about information and explanations the Trust gave her mother and her mother’s private practice clinician, in relation … |
NHS in England | Partly upheld | 27 Oct 2025 |
| P-004121 | Whittington Health NHS Trust Mrs N complains the Trust did not fully recognise the impact of the delay in treating her husband cancer between … |
NHS in England | Partly upheld | 27 Oct 2025 |
| P-004169 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complains the NHS Trust failed to provide his wife with chemotherapy treatment or attempt surgery at any point … |
NHS in England | Not upheld | 23 Oct 2025 |
| P-004154 | University Hospitals of North Midlands NHS Trust Mrs G complains the Trust did not arrange the appropriate follow up care for her husband Mr B. |
NHS in England | Closed | 22 Oct 2025 |