Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004252 | Hull University Teaching Hospitals NHS Trust Mrs O complained about Hull University Teaching Hospitals NHS Trust (the Trust) regarding the care provided to her mother Mrs … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-004251 | A practice in the City of Derby area Mr A complains that the Urgent Care Centre misdiagnosed his father-in-law Mr L with a lower respiratory tract infection on … |
NHS in England | Closed | 12 Nov 2025 |
| P-004249 | East Kent Hospitals University NHS Foundation Tru… Mrs A complains the Trust failed to manage her headache symptoms correctly between October 2023 and April 2024. |
NHS in England | Closed | 12 Nov 2025 |
| P-004248 | Salisbury NHS Foundation Trust Mr B complains about the treatment and diagnosis of his kidney issues, the communication of some staff members and it’s … |
NHS in England | Closed | 12 Nov 2025 |
| P-004255 | Manchester University NHS Foundation Trust Mrs P complains about the care and treatment provided by the Trust during and after her pregnancy. She complains the … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-004234 | South West Yorkshire Partnership NHS Foundation T… Ms A complains the Trust did not diagnose her condition or provide treatment for it for over nine years. |
NHS in England | Closed | 11 Nov 2025 |
| P-004237 | Bedfordshire Hospitals NHS Foundation Trust Mr A complains about the care and treatment provided to him by the Trust after sustaining a head injury at … |
NHS in England | Closed | 11 Nov 2025 |
| P-004239 | A practice in the Greenwich area Miss L complains about aspects of care and treatment a Practice, Trust A, and Trust B provided to her late … |
NHS in England | Closed | 11 Nov 2025 |
| P-004240 | A practice in the Hastings area The complainant says her father was placed on end-of-life care without being physically examined by a doctor. She says that … |
NHS in England | Closed | 11 Nov 2025 |
| P-004235 | East Suffolk and North Essex NHS Foundation Trust Mr H complains about the care and treatment provided by East Suffolk and North Essex NHS Foundation Trust. He says … |
NHS in England | Closed | 11 Nov 2025 |
| P-004233 | Charity Commission Mr D complains that Charity Commission (the Commission) did not intervene with the concerns he raised about a charity that … |
UK Government | Closed | 11 Nov 2025 |
| P-004236 | East and North Hertfordshire Teaching NHS Trust Mrs B complains about how doctors managed her mobility and medication when she was in hospital. She believes failings affected … |
NHS in England | Partly upheld | 11 Nov 2025 |
| P-004230 | University Hospitals Birmingham NHS Foundation Tr… Mrs H complains about the treatment she received from University Hospitals Birmingham NHS Foundation Trust (the Trust). She says in … |
NHS in England | Closed | 10 Nov 2025 |
| P-004229 | Home Office Miss L complains about the organisations reconsideration on her Impact of Life claim. Miss L complains the organisation did not … |
UK Government | Closed | 10 Nov 2025 |
| P-004231 | A practice in the Enfield area Mrs H raised concerns about a GP Practice in Enfield and its handling of her husband's care from March to … |
NHS in England | Closed | 10 Nov 2025 |
| P-004232 | The Dudley Group NHS Foundation Trust Mrs A complains about the care provided to her father, Mr B, by The Dudley Group NHS Foundation Trust (the … |
NHS in England | Not upheld | 10 Nov 2025 |
| P-004462 | A practice in the Lincoln area Mr H said a Practice in the Lincoln area failed to provide him with reasonable adjustments when booking appointments between … |
NHS in England | Upheld | 10 Nov 2025 |
| P-004222 | Nottingham and Nottinghamshire Integrated Care Bo… Mrs A complains about the ICB consideration of her mother, Mrs I, for funding. She specifically complains a funded nursing … |
NHS in England | Closed | 7 Nov 2025 |
| P-004223 | A practice in the Manchester area Miss L complains that a GP surgery in the Manchester area did not provide appropriate treatment for hair loss or … |
NHS in England | Not upheld | 7 Nov 2025 |
| P-004213 | Mersey Care NHS Foundation Trust Mr C complains about delays in receiving talking therapy from Mersey Care NHS Foundation Trust and that the therapy wasn't … |
NHS in England | Closed | 6 Nov 2025 |
| P-004211 | A dental practice in the Birmingham area Mr J complains the Practice told him he required private treatment and deliberately caused his gum to bleed. He also … |
NHS in England | Closed | 6 Nov 2025 |
| P-004212 | County Durham and Darlington NHS Foundation Trust Mr R complains the Trust decided to keep his mother in hospital when her condition was not life threatening. He … |
NHS in England | Closed | 6 Nov 2025 |
| P-004210 | North West Anglia NHS Foundation Trust Mr R complains North West Anglia NHS Foundation Trust mis reported his scan results in 2013 and missed an opportunity … |
NHS in England | Closed | 5 Nov 2025 |
| P-004208 | A practice in the West Suffolk area Mr B complains about the action of his family Practice when his daughter attended an appointment with symptoms of a … |
NHS in England | Closed | 5 Nov 2025 |
| P-004206 | St George's University Hospitals NHS Foundation T… Mrs O complains about the care and treatment the Trust provided to her father, Mr I, in July 2022. |
NHS in England | Closed | 5 Nov 2025 |