Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004503 | Bedfordshire Hospitals NHS Foundation Trust Mrs F complained her husband missed liver follow-ups and had medication stopped, leading to an ulcer and death. She also … |
NHS in England | Partly upheld | 17 Dec 2025 |
| P-004489 | HM Courts and Tribunals Service Mr X complained HMCTS failed to inform him that his claim had been struck out for over a year, forcing … |
UK Government | Closed | 17 Dec 2025 |
| P-004498 | Bedfordshire Hospitals NHS Foundation Trust Mrs P complained a medical centre (Trust A) refused a face-to-face appointment, delaying diagnosis, and a nurse (Trust B) failed … |
NHS in England | Closed | 17 Dec 2025 |
| P-004505 | Children and Family Court Advisory and Support Se… Miss A complained her son's family court guardian refused to consider evidence about the father, made false accusations in reports, … |
UK Government | Closed | 17 Dec 2025 |
| P-004493 | Child Maintenance Service (CMS) Mr H complained CMS wrongly changed his case to Collect and Pay, made it sensitive without his knowledge, refused to … |
UK Government | Closed | 17 Dec 2025 |
| P-004542 | South East Coast Ambulance Service NHS Foundation… Mrs F complained paramedics failed to take her to hospital and communicated poorly, leading to a perforated appendix and multiple … |
NHS in England | Closed | 17 Dec 2025 |
| P-004541 | HM Revenue and Customs Mr A complained HMRC mishandled his travelling expenses tax claims and caused significant delays throughout the process, leading to financial … |
UK Government | Closed | 17 Dec 2025 |
| P-004491 | North Tees and Hartlepool NHS Foundation Trust Mrs H complained about delays in her mother's cancer treatment, inadequate discharge, poor pressure ulcer care, COVID-19 infection control failures, … |
NHS in England | Closed | 17 Dec 2025 |
| P-004488 | A practice in the Wigan area Ms E complained a doctor failed to prescribe antibiotics for a viral infection with a high temperature, leading to her … |
NHS in England | Closed | 17 Dec 2025 |
| P-004495 | University Hospitals Sussex NHS Foundation Trust Mr C complained the Trust used faulty equipment during surgery, caused a retinal piercing, and failed to inform him about … |
NHS in England | Closed | 17 Dec 2025 |
| P-004496 | Frimley Health NHS Foundation Trust Ms T complained her father received incorrect medication, poor communication, delayed discharge, unnecessary ward transfer, and an incorrect, unexplained treatment … |
NHS in England | Closed | 17 Dec 2025 |
| P-004502 | Lewisham and Greenwich NHS Trust Mr E and Miss G complained the Trust failed to investigate, misdiagnosed, and discharged their son S with red-flag symptoms, … |
NHS in England | Closed | 17 Dec 2025 |
| P-004492 | Oxford University Hospitals NHS Foundation Trust Mrs N complained the Trust failed to arrange a second CT scan and scanned the wrong abdomen area, delaying diverticular … |
NHS in England | Closed | 17 Dec 2025 |
| P-004494 | A practice in the Braintree area Mrs L complained her husband's GP Practice failed to implement a care plan, was unaware of his severe illness, and … |
NHS in England | Closed | 17 Dec 2025 |
| P-004497 | A practice in the Somerset area Dr O complained her GP Practice failed to provide appropriate pain relief for shingles, prescribed incorrect medication, and denied an … |
NHS in England | Closed | 17 Dec 2025 |
| P-004501 | Stockport NHS Foundation Trust Ms C complained about her mother's inpatient care, citing failures in COVID-19 visiting rules, nutrition, discharge supplies, catheter communication, and … |
NHS in England | Partly upheld | 17 Dec 2025 |
| P-004504 | Chesterfield Royal Hospital NHS Foundation Trust Mrs L complained the Trust wrongly refused to reimburse her for replacement hearing aids and handled her complaint poorly, causing … |
NHS in England | Closed | 17 Dec 2025 |
| P-004475 | A practice in the South Gloucestershire area Miss X complains the Practice failed to diagnose her daughter's pneumonia and fluid on her lungs in November 2024, despite … |
NHS in England | Not upheld | 16 Dec 2025 |
| P-004476 | West London NHS Trust Miss X complains she was forcibly made to shower by multiple staff while sectioned, causing distress and trauma. She also … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004478 | University Hospitals of Leicester NHS Trust Mrs B complained about missed opportunities to treat her husband's worsening heart failure, leading to his death, and poor communication … |
NHS in England | Closed | 16 Dec 2025 |
| P-004479 | A dental practice in the Salford area Miss Y complained about a hygienist's conduct during numerous appointments between 2021-2024, causing trauma, flashbacks, and an inability to receive … |
NHS in England | Closed | 16 Dec 2025 |
| P-004472 | An independent provider in the Cornwall area Miss T complains Psychiatry UK rushed her online autism assessment, didn't obtain parents' input, and failed to consider her poor … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004473 | University Hospitals Birmingham NHS Foundation Tr… Mrs U complained her sister, Ms A, experienced delayed pain relief, untimely personal care, and inadequate prevention/treatment of C. difficile, … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004482 | Norfolk and Suffolk NHS Foundation Trust Mr L complained the Trust failed to act on his suicidal feelings, provided no support during a crisis, refused an … |
NHS in England | Closed | 16 Dec 2025 |
| P-004483 | Worcestershire Acute Hospitals NHS Trust Mr N complains about incorrect details in his medical records from 2004-2005 concerning how he contracted HIV, causing mental distress … |
NHS in England | Closed | 16 Dec 2025 |