Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004525 | NHS Cheshire and Merseyside Mrs N complained the ICB incorrectly denied her daughter full continuing healthcare funding for several years, financially disadvantaging her estate. |
NHS in England | Closed | 19 Dec 2025 |
| P-004523 | Home Office Mr A complained the Home Office's Windrush Compensation Scheme provided insufficient compensation, failing to account for the true impact on … |
UK Government | Closed | 19 Dec 2025 |
| P-004526 | A practice in the Chelmsford area Miss R complained the Centre misdiagnosed her and her daughter, failing to identify scabies for six months, causing prolonged physical … |
NHS in England | Closed | 19 Dec 2025 |
| P-004797 | HM Revenue and Customs Mrs Q complained that HMRC's advice in 2014 led to Corporation Tax being deducted from compensation payments to her late … |
UK Government | Closed | 19 Dec 2025 |
| P-004529 | Croydon Health Services NHS Trust Ms N complained about a locum's failure to examine her and provide correct information, poor appointment handling, and the Trust's … |
NHS in England | Closed | 19 Dec 2025 |
| P-004528 | A practice in the Derbyshire Dales area Mr C complained the Practice sent contradictory court letters, delayed a medical report, shared his private records, wrongly removed him … |
NHS in England | Closed | 19 Dec 2025 |
| P-004527 | Tameside and Glossop Integrated Care NHS Foundati… Mrs F complained the Trust inappropriately discharged her partner, Mr O, from A&E, believing it led to his premature death. |
NHS in England | Partly upheld | 19 Dec 2025 |
| P-004531 | South Warwickshire University NHS Foundation Trust Mr L complained the Trust failed to properly treat his stepfather's pneumonia and collapsed lungs, stopped antibiotics, and discharged him … |
NHS in England | Not upheld | 19 Dec 2025 |
| P-004532 | East Suffolk and North Essex NHS Foundation Trust Mrs M complained about Mr M's poor clinical care, including neglected sepsis care, inappropriate DNACPR communication, poor record-keeping, and an … |
NHS in England | Partly upheld | 19 Dec 2025 |
| P-004524 | Prisons and Probation Ombudsman Mr D complained HMPPS failed to respond to his complaints about prison treatment and the PPO incorrectly deemed his complaint … |
UK Government | Closed | 19 Dec 2025 |
| P-004513 | A dental practice in the Hounslow area Mr S complained that a dentist left a root stump after a tooth extraction in January 2021 and the Practice … |
NHS in England | Closed | 18 Dec 2025 |
| P-004519 | A practice in the North Yorkshire area Ms C complained the Practice dismissed her breast lump concerns, leading to a delayed breast cancer diagnosis and treatment after … |
NHS in England | Not upheld | 18 Dec 2025 |
| P-004514 | A practice in the Gateshead area Mrs G complained the Practice failed to reissue her morphine medication at the correct dosage and a receptionist prevented her … |
NHS in England | Closed | 18 Dec 2025 |
| P-004516 | East of England Ambulance Service NHS Trust Mrs F complained the Trust and NHS 111 failed to contact next of kin, shared incorrect information, and had poor … |
NHS in England | Closed | 18 Dec 2025 |
| P-004509 | A dental practice in the West Berkshire area Mrs A complained the Practice closed her treatment prematurely, causing her to pay twice for fillings. She also experienced delays … |
NHS in England | Closed | 18 Dec 2025 |
| P-004522 | Charity Commission Mr O complained the Charity Commission failed to properly understand and investigate his serious concerns about a charity, denying him … |
UK Government | Closed | 18 Dec 2025 |
| P-004515 | Driver and Vehicle Licensing Agency Mr A complained DVLA provided misleading advice on vehicle taxation reclassification, causing significant stress, financial issues, and travel difficulties. |
UK Government | Closed | 18 Dec 2025 |
| P-004518 | NHS England - Midlands and East (regional office) Mr K complained that NHS England's independent review panel wrongly denied his wife NHS continuing healthcare funding, arguing they overlooked … |
NHS in England | Closed | 18 Dec 2025 |
| P-004521 | A practice in the Croydon area Miss K complained the Practice caused delays in her receiving a medical exemption certificate, leading her to go without necessary … |
NHS in England | Closed | 18 Dec 2025 |
| P-004510 | A practice in the Leeds area Mr U complained the Practice wrongly advised him to notify the DVLA and stop driving due to suspected Obstructive Sleep … |
NHS in England | Closed | 18 Dec 2025 |
| P-004517 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs H complained about the Trust's lack of transparency regarding her daughter's death, alleging inconsistent information, withheld details, and barriers … |
NHS in England | Closed | 18 Dec 2025 |
| P-004520 | University Hospitals Birmingham NHS Foundation Tr… Miss E complained about her grandfather's hospital care, alleging discharge without treatment/diagnosis or a care package, poor fluid monitoring, and … |
NHS in England | Closed | 18 Dec 2025 |
| P-004511 | North Tees and Hartlepool NHS Foundation Trust Miss L complained a doctor performed an internal examination without explanation or consent after childbirth, causing her significant pain, distress, … |
NHS in England | Partly upheld | 18 Dec 2025 |
| P-004508 | Child Maintenance Service (CMS) Mr C complained CMS failed to promptly review his maintenance liability, didn't offer to translate a Polish court order, took … |
UK Government | Upheld | 18 Dec 2025 |
| P-004493 | Child Maintenance Service (CMS) Mr H complained CMS wrongly changed his case to Collect and Pay, made it sensitive without his knowledge, refused to … |
UK Government | Closed | 17 Dec 2025 |