Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004282 | North Cumbria Integrated Care NHS Foundation Trust Mrs A complains about how doctors and nurses treated her mother during an admission to hospital. She is specifically concerned … |
NHS in England | Not upheld | 17 Nov 2025 |
| P-004274 | HM Revenue and Customs 3Mr E complains about HMRC’s decision to include his company in the Quarterly Payer Regime for corporation tax contributions. |
UK Government | Closed | 17 Nov 2025 |
| P-004276 | HM Revenue and Customs Mrs A complains that HM Revenue and Customs (HMRC) has been inconsistently enforcing its rules on disability aid products exempt … |
UK Government | Closed | 17 Nov 2025 |
| P-004289 | Student Loans Company (SLC) Miss A complains about SLC and says it is has not accepted her childcare claims and subsequently stopped her student … |
UK Government | Closed | 17 Nov 2025 |
| P-004270 | Health and Safety Executive Mr A complains about enforcement noticed issues by the HSE following an inspection of his business and would like for … |
UK Government | Closed | 17 Nov 2025 |
| P-004281 | Wrightington, Wigan and Leigh Teaching Hospitals … Miss A complains about the care provided to her mother, Mrs B, by Wrightington, Wigan and Leigh Teaching Hospitals NHS … |
NHS in England | Not upheld | 17 Nov 2025 |
| P-004272 | A practice in the Cotswold area Mr M complains the Practice did not make a referral for a hip replacement. |
NHS in England | Closed | 17 Nov 2025 |
| P-004277 | An independent provider in the City of Plymouth a… Mr R complains Livewell Southwest failed to act in a timely manner on a referral to remove his catheter or … |
NHS in England | Closed | 17 Nov 2025 |
| P-004266 | London Ambulance Service NHS Trust Mrs O complains about the service her sister, Ms I, received from the Trust. Mrs O complains the Trust incorrectly … |
NHS in England | Closed | 14 Nov 2025 |
| P-004268 | University Hospitals Coventry and Warwickshire NH… Miss L complained about the care her father received in the last months of his life. She felt he did … |
NHS in England | Partly upheld | 14 Nov 2025 |
| P-004264 | Buckinghamshire Healthcare NHS Trust Mrs E complains about the care and treatment Buckinghamshire Healthcare NHS Trust (the Trust) provided to her husband between November … |
NHS in England | Not upheld | 14 Nov 2025 |
| P-004262 | University Hospitals of Liverpool Group Daughter complains that poor communication regarding her father's deterioration meant she lost the chance to spend valuable time with him … |
NHS in England | Upheld | 14 Nov 2025 |
| P-004263 | Leeds Teaching Hospitals NHS Trust Miss L complains that the Trust failed to provide her mother with adequate hydration and nourishment and did not respond … |
NHS in England | Closed | 14 Nov 2025 |
| P-004267 | A dental practice in the Lancaster area Miss H complains the Dental practice in Lancaster did not perform a root canal in June and July 2021 appropriately … |
NHS in England | Upheld | 14 Nov 2025 |
| P-004265 | Cornwall Partnership NHS Foundation Trust Dr J complains about the care provided to her son during a mental health assessment. She says the assessment was … |
NHS in England | Closed | 14 Nov 2025 |
| P-004260 | Oxford Health NHS Foundation Trust Dr J complains that a mental health nurse from the Trust gave incorrect advice to the police, who had attended … |
NHS in England | Closed | 13 Nov 2025 |
| P-004258 | Information Commissioner's Office Mr E complains the ICO is neglecting to fulfil its regulatory responsibilities to address the identified risks related to the … |
UK Government | Closed | 13 Nov 2025 |
| P-004256 | Epsom and St Helier University Hospitals NHS Trust Mrs K complains about the care provided to her mother. She says the Trust missed an opportunity to diagnose cancer … |
NHS in England | Partly upheld | 13 Nov 2025 |
| P-004259 | The Royal Wolverhampton NHS Trust Miss N complains the Trust failed to tell her mother of a cancer diagnosis, and provide adequate pain relief. |
NHS in England | Upheld | 13 Nov 2025 |
| P-004291 | North East and North Cumbria Integrated Care Board Mr B complains about the Integrated Care Board's DST decisions from June 2019 to May 2023. |
NHS in England | Closed | 13 Nov 2025 |
| P-004257 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs B complains about aspects of care and treatment her husband received from the Queen Elizabeth Hospital King's Lynn NHS … |
NHS in England | Closed | 13 Nov 2025 |
| P-004252 | Hull University Teaching Hospitals NHS Trust Mrs O complained about Hull University Teaching Hospitals NHS Trust (the Trust) regarding the care provided to her mother Mrs … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-004254 | Harrogate and District NHS Foundation Trust Miss A complains that her records show that she likely did have a fracture caused by a car accident in … |
NHS in England | Closed | 12 Nov 2025 |
| P-004251 | A practice in the City of Derby area Mr A complains that the Urgent Care Centre misdiagnosed his father-in-law Mr L with a lower respiratory tract infection on … |
NHS in England | Closed | 12 Nov 2025 |
| P-004250 | A practice in the North Somerset area Mr X complains about the care and treatment provided to his late mother, Mrs Y in early 2023 by the … |
NHS in England | Closed | 12 Nov 2025 |