Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004560 | Lewisham and Greenwich NHS Trust A daughter complained about her mother's care across three admissions, including pressure sores, sacral tear from bedpan use, diuretic withdrawal, … |
NHS in England | Partly upheld | 31 Dec 2025 |
| P-004554 | A practice in the Wokingham area A son complained the Practice denied his hard-of-hearing father face-to-face appointments and had poor communication regarding a blood test. |
NHS in England | Closed | 31 Dec 2025 |
| P-004558 | Manchester University NHS Foundation Trust Mr U complained about his wife's care at two Trusts, citing inadequate mobilisation, inappropriate pain medication, suspended anticoagulants, poor food/drink … |
NHS in England | Closed | 30 Dec 2025 |
| P-004555 | A practice in the Bradford area Mrs X complained the Trust discharged her husband twice without fully considering his clinical situation or locating his infection, and … |
NHS in England | Partly upheld | 30 Dec 2025 |
| P-004556 | Sherwood Forest Hospitals NHS Foundation Trust Mrs T complained the Trust delayed/failed to administer pain relief and antibiotics to her mother, prescribed inappropriate pain relief, and … |
NHS in England | Partly upheld | 30 Dec 2025 |
| P-004557 | Dorset County Hospital NHS Foundation Trust Mrs S complained the Trust misdiagnosed her pelvic organ prolapse and advised unavailable surgery, causing prolonged pain and distress until … |
NHS in England | Not upheld | 30 Dec 2025 |
| P-004552 | A practice in the Wandsworth area Mr G complained the Practice failed to diagnose his spontaneous pneumothorax, which he believes endangered his life, caused distress, and … |
NHS in England | Closed | 29 Dec 2025 |
| P-004551 | A practice in the Leeds area Ms J complained the Practice did not appropriately treat her perimenopause symptoms, disregarded her concerns, refused HRT, and didn't advise … |
NHS in England | Closed | 29 Dec 2025 |
| P-004550 | University Hospitals Coventry and Warwickshire NH… Mr E complained about botched skin surgery, poor wound healing, delayed referral to plastic surgery, and the Trust's refusal to … |
NHS in England | Closed | 24 Dec 2025 |
| P-004549 | University Hospitals of Leicester NHS Trust Care for her father, Mr B, involved delayed orthopaedic review, delayed X-rays, inadequate blood test review for myeloma, and insufficient … |
NHS in England | Closed | 24 Dec 2025 |
| P-004545 | A dental practice in the East Lindsey area Mrs B complained the dental practice failed to book an urgent appointment, removed an incorrect tooth, damaged adjacent teeth, and … |
NHS in England | Closed | 23 Dec 2025 |
| P-004544 | The Dudley Group NHS Foundation Trust Ms A complained about The Dudley Group NHS Foundation Trust wrongly charging her £530 for an emergency department visit, alleging … |
NHS in England | Closed | 23 Dec 2025 |
| P-004546 | Liverpool Universities NHS Foundation Trust Ms C complained about the Trust's poor communication with her family about her mother's care, lack of empathy at her … |
NHS in England | Not upheld | 23 Dec 2025 |
| P-004543 | NHS Sussex Ms A complained NHS Sussex misinformed her about IVF eligibility, leading to unnecessary fallopian tube removal surgery, only to then … |
NHS in England | Not upheld | 23 Dec 2025 |
| P-004548 | Office of Gas and Electricity Markets (Ofgem) Mr O complained that Ofgem inappropriately revoked his access to the renewable heat incentive (RHI) accreditation, causing financial and mental … |
UK Government | Closed | 23 Dec 2025 |
| P-004547 | University Hospitals Sussex NHS Foundation Trust Mr B complained about delayed observations, incomplete initial assessment, and delayed sepsis screening and treatment for his mother at the … |
NHS in England | Partly upheld | 23 Dec 2025 |
| P-004533 | Central London Community Healthcare NHS Trust Mrs H complained the Trust's palliative care phone was unresponsive and text messages ignored, preventing her from getting emergency end-of-life … |
NHS in England | Closed | 22 Dec 2025 |
| P-004535 | A practice in the Solihull area Ms S complained her practice failed to refer her for an ultrasound and caused a lengthy delay in arranging the … |
NHS in England | Not upheld | 22 Dec 2025 |
| P-004538 | A practice in the Norwich area Miss M complained her practice failed to investigate ongoing menstrual symptoms adequately, delayed a gynaecology referral, and dismissed her concerns … |
NHS in England | Closed | 22 Dec 2025 |
| P-004534 | NHS Cheshire and Merseyside Mr and Mrs T complained NHS Cheshire and Merseyside failed to advise them that Continuing Healthcare funding should cover full … |
NHS in England | Closed | 22 Dec 2025 |
| P-004536 | NHS Cheshire and Merseyside Mrs Z and Mrs P complained NHS Cheshire and Merseyside denied their right to appeal a CHC ineligibility decision for … |
NHS in England | Closed | 22 Dec 2025 |
| P-004540 | The Royal Wolverhampton NHS Trust Mrs U complained the Trust administered excessive medication to her mother and treated her for dementia without a formal diagnosis. |
NHS in England | Closed | 22 Dec 2025 |
| P-004539 | Epsom and St Helier University Hospitals NHS Trust Ms C complained about care failures during her father's 2020 and 2023 admissions, believing these led to his death and … |
NHS in England | Closed | 22 Dec 2025 |
| P-004537 | University Hospitals Birmingham NHS Foundation Tr… Miss L complained the Trust failed to treat a gastrointestinal perforation during surgery, provided inappropriate aftercare, and delayed treatment for … |
NHS in England | Closed | 22 Dec 2025 |
| P-004524 | Prisons and Probation Ombudsman Mr D complained HMPPS failed to respond to his complaints about prison treatment and the PPO incorrectly deemed his complaint … |
UK Government | Closed | 19 Dec 2025 |