Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004438 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs O complains on behalf of herself and her husband, Mr O about Blackpool Teaching Hospitals NHS Foundation Trust (the … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004304 | Royal Devon University Healthcare NHS Foundation … Mrs K complains about the Trust's management of her husband's pain relief and swallow, and its delay in diagnosing and … |
NHS in England | Partly upheld | 20 Nov 2025 |
| P-004506 | East Suffolk and North Essex NHS Foundation Trust Mrs O complains about the care provided to her sister, Mrs A, in the months prior to her death. |
NHS in England | Upheld | 20 Nov 2025 |
| P-004287 | Rural Payments Agency Mr I complains he was given misleading advice by the RPA when he was trying to claim for farming subsidies. |
UK Government | Closed | 20 Nov 2025 |
| P-004306 | Ashford and St Peter's Hospitals NHS Foundation T… Miss L complains about aspects of the care provided to her by Ashford and St Peter's Hospitals NHS Foundation Trust … |
NHS in England | Closed | 20 Nov 2025 |
| P-004292 | Medway NHS Foundation Trust Mrs F complains the Trust did not implement promised service improvements identified after she complained about the care it provided … |
NHS in England | Closed | 20 Nov 2025 |
| P-004286 | NHS England - South (South East) Mr X complains about how NHS England has considered his mother's claim for continuing healthcare funding. He complains NHS England … |
NHS in England | Closed | 20 Nov 2025 |
| P-004308 | Probation Service Mr A complained to our service about the NPS. He says it did not follow the correct steps to ensure … |
UK Government | Upheld | 19 Nov 2025 |
| P-004302 | Northumbria Healthcare NHS Foundation Trust Mrs E complains about the maternity and postnatal care she and her baby J, received from the Trust in March … |
NHS in England | Closed | 19 Nov 2025 |
| P-004307 | HM Courts and Tribunals Service Mr A complains about HMCTS, on behalf of himself and his wife in relation to an application to obtain the … |
UK Government | Not upheld | 19 Nov 2025 |
| P-004305 | South West Yorkshire Partnership NHS Foundation T… Mrs J complains SWYPT did not offer her mental health support in December 2023. She complains SWYPT inappropriately rejected her … |
NHS in England | Closed | 19 Nov 2025 |
| P-004309 | Manchester University NHS Foundation Trust Miss N complains a podiatrist did not visit her father in hospital and the referral for community care was not … |
NHS in England | Closed | 19 Nov 2025 |
| P-004297 | University Hospitals Birmingham NHS Foundation Tr… Miss T complains the Trust failed to manage her mother's diabetes , did not meet her dietary needs, and was … |
NHS in England | Partly upheld | 19 Nov 2025 |
| P-004295 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complains about aspects of care and treatment the Trust gave her father in October 2024. Specifically she complains … |
NHS in England | Closed | 18 Nov 2025 |
| P-004301 | Guy's and St Thomas' NHS Foundation Trust Mr E complains the Trust failed to take appropriate action in response to his safeguarding concerns. |
NHS in England | Closed | 18 Nov 2025 |
| P-004300 | Mid and South Essex NHS Foundation Trust Miss J complains that Mid and South Essex NHS Foundation Trust did not appropriately monitor her mother, Mrs K, or … |
NHS in England | Closed | 18 Nov 2025 |
| P-004294 | Imperial College Healthcare NHS Trust Ms P complains about the Trust's delay in diagnosing and appropriately treating her daughter's cancer. |
NHS in England | Closed | 18 Nov 2025 |
| P-004288 | Essex Partnership University NHS Foundation Trust Mrs R complains about her care and treatment from June 2023 to May 2024. She complains the Trust misdiagnosed her … |
NHS in England | Closed | 18 Nov 2025 |
| P-004293 | A practice in the Stockport area Mr A complains about a GP Practice in Stockport. He complains the Practice did not refer him for further tests … |
NHS in England | Closed | 18 Nov 2025 |
| P-004316 | HM Revenue and Customs Mr A and Ms B complain that HMRC took 17 months to conclude that it had not sent out letters … |
UK Government | Partly upheld | 18 Nov 2025 |
| P-004281 | Wrightington, Wigan and Leigh Teaching Hospitals … Miss A complains about the care provided to her mother, Mrs B, by Wrightington, Wigan and Leigh Teaching Hospitals NHS … |
NHS in England | Not upheld | 17 Nov 2025 |
| P-004272 | A practice in the Cotswold area Mr M complains the Practice did not make a referral for a hip replacement. |
NHS in England | Closed | 17 Nov 2025 |
| P-004273 | Mersey Care NHS Foundation Trust Miss A complains about aspects of care and treatment her daughter in respect of her eating disorder received from the … |
NHS in England | Partly upheld | 17 Nov 2025 |
| P-004271 | Lewisham and Greenwich NHS Trust Mr L complains about the care and treatment he received whilst in ED. |
NHS in England | Closed | 17 Nov 2025 |
| P-004282 | North Cumbria Integrated Care NHS Foundation Trust Mrs A complains about how doctors and nurses treated her mother during an admission to hospital. She is specifically concerned … |
NHS in England | Not upheld | 17 Nov 2025 |