Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004576 | Department for Work and Pensions DWP failed to appropriately consider the procedural failures, delays, and distress experienced regarding her 2023 State Pension claim. |
UK Government | Closed | 7 Jan 2026 |
| P-004579 | A practice in the Broadland area The Practice refused GP appointments, instructed walk-in centres, declined a urine sample, and would not provide antibiotics for Mr H's … |
NHS in England | Closed | 7 Jan 2026 |
| P-004584 | Nottingham University Hospitals NHS Trust Staff decided against operating on her colloid cyst, discharged her, and then handled her complaint poorly, causing distress and necessitating … |
NHS in England | Upheld | 7 Jan 2026 |
| P-004582 | Lewisham and Greenwich NHS Trust The Trust failed to provide adequate nutrition/hydration, respond to deterioration, consider depression history, or send pain medication information for Ms … |
NHS in England | Closed | 7 Jan 2026 |
| P-004583 | A practice in the Dorset area The Practice stopped her HRT prescription and communicated this decision poorly, causing distress and impacting her physical and psychological well-being. |
NHS in England | Closed | 7 Jan 2026 |
| P-004577 | A practice in the Castle Point area GPs took too long to refer Mr K for urgent investigations for worsening symptoms, delaying kidney cancer diagnosis and losing … |
NHS in England | Closed | 7 Jan 2026 |
| P-004585 | North Bristol NHS Trust Mrs A complained about poor communication, not being with her husband when he died, coerced medication, untreated ulcers, unexplained wounds, … |
NHS in England | Closed | 7 Jan 2026 |
| P-004580 | A practice in the Richmond upon Thames area The Practice unnecessarily referred her for HRT, stated only female GPs could treat perimenopause, prescribed incorrect HRT, and wrongly advised … |
NHS in England | Closed | 7 Jan 2026 |
| P-004578 | HM Revenue and Customs HMRC failed to inform Mrs T in 2010 about the replacement of the Home Responsibilities Protection scheme, leading to missing … |
UK Government | Closed | 7 Jan 2026 |
| P-004573 | A practice in the Norwich area The Practice failed to provide enough mental health support for her husband, negatively impacting both their health and causing discrimination. |
NHS in England | Closed | 6 Jan 2026 |
| P-004574 | Ashford and St Peter's Hospitals NHS Foundation T… The Trust discharged her husband without further investigations, like a biopsy, for worsening symptoms, delaying cancer diagnosis and potentially a … |
NHS in England | Partly upheld | 6 Jan 2026 |
| P-004572 | Chelsea and Westminster Hospital NHS Foundation T… The Trust failed to communicate her birth plan for a C-section and poorly communicated about her son's heart murmur, causing … |
NHS in England | Closed | 6 Jan 2026 |
| P-004575 | Dorset Healthcare University NHS Foundation Trust The Trust failed to return a voicemail, provided no ADHD care after private diagnosis, and did not inform him about … |
NHS in England | Closed | 6 Jan 2026 |
| P-004570 | Sussex Partnership NHS Foundation Trust The Trust failed to provide support/treatment since March 2024, incorrectly discharged her in October 2024, and communicated poorly. |
NHS in England | Closed | 6 Jan 2026 |
| P-004571 | London North West University Healthcare NHS Trust The Trust incorrectly charged her husband £866 for treatment, despite his valid visa application, and did not obtain his agreement … |
NHS in England | Closed | 6 Jan 2026 |
| P-004565 | Guy's and St Thomas' NHS Foundation Trust Miss U complains that two Trusts failed to timely diagnose her cancer between 2018 and 2022, leading to a stage … |
NHS in England | Closed | 5 Jan 2026 |
| P-004563 | Lancashire Teaching Hospitals NHS Foundation Trust Mr N claims the Trust wrongly required further diagnostic injections for back pain, delaying his procedure and causing prolonged pain … |
NHS in England | Closed | 5 Jan 2026 |
| P-004564 | Home Office Mr O complains the Windrush Compensation Scheme unfairly denied his claim, failing to consider his family’s living conditions or an … |
UK Government | Closed | 5 Jan 2026 |
| P-004562 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss P complains about unnecessary continuous foetal heart rate monitoring during labour, which led to an episiotomy without local anaesthetic … |
NHS in England | Closed | 5 Jan 2026 |
| P-004566 | A practice in the Reading area Mrs K complains about a prescription error, delayed complaint response, an incorrect test being performed, and inappropriate sharing of her … |
NHS in England | Closed | 5 Jan 2026 |
| P-004569 | Charity Commission Ms M complains the Charity Commission failed to properly investigate her case, closing it as "low risk" and not fulfilling … |
UK Government | Closed | 5 Jan 2026 |
| P-004568 | University Hospitals of North Midlands NHS Trust Mr E complains the Trust failed to scan his appendix and delayed appendicitis treatment, leading to a burst appendix and … |
NHS in England | Closed | 5 Jan 2026 |
| P-004567 | Staffordshire and Stoke-on-Trent Integrated Care … Mrs Y complains the ICB wrongly decided a full CHC eligibility assessment for Mr M was not required, despite his … |
NHS in England | Closed | 5 Jan 2026 |
| P-004561 | Milton Keynes University Hospital NHS Foundation … Mrs Y alleged staff at Milton Keynes University Hospital failed to provide timely pain relief and fluids, neglected hygiene, poorly … |
NHS in England | Partly upheld | 2 Jan 2026 |
| P-004554 | A practice in the Wokingham area A son complained the Practice denied his hard-of-hearing father face-to-face appointments and had poor communication regarding a blood test. |
NHS in England | Closed | 31 Dec 2025 |