Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004332 | Shropshire Community Health NHS Trust Mrs M D, was treated by the Trust for rheumatoid arthritis. While undergoing testing for a new treatment option, a … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004335 | Essex Partnership University NHS Foundation Trust Miss O is unhappy that Essex Partnership University NHS Foundation Trust and Provide Community Services have declined a further ASD … |
NHS in England | Closed | 25 Nov 2025 |
| P-004330 | North Middlesex University Hospital NHS Trust Ms B complains North Middlesex University Hospital NHS Trust did not appropriately manage her sister’s involvement in two research trials … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004396 | An independent provider in the City of Southampto… Ms X complains about the care and treatment she received in September 2024. Ms X complains the Provider hit her … |
NHS in England | Closed | 24 Nov 2025 |
| P-004325 | University Hospitals Birmingham NHS Foundation Tr… Mrs E complains the Trust did not treat her pregnancy-induced hypertension during the antenatal period, and did not appropriately monitor … |
NHS in England | Upheld | 24 Nov 2025 |
| P-004324 | Stockport NHS Foundation Trust Mrs N complains about the care and treatment her mother received at a Trust. |
NHS in England | Closed | 24 Nov 2025 |
| P-004323 | A practice in the City of Leicester area Mrs P complains about her son's care and treatment between January and February 2023. She complains his constipation issues were … |
NHS in England | Closed | 24 Nov 2025 |
| P-004318 | North Cumbria Integrated Care NHS Foundation Trust Mr A complains about the way a North Cumbria Integrated Care NHS Foundation Trust communicated a do not attempt cardiopulmonary … |
NHS in England | Closed | 24 Nov 2025 |
| P-004320 | Royal Free London NHS Foundation Trust Mr F complains that the Trust rejected the referral it received for him to have revision of his private cosmetic … |
NHS in England | Closed | 24 Nov 2025 |
| P-004434 | An independent provider in the East Hampshire area Mrs U complains about aspects of her mother's care and treatment in March 2024. Specifically, she complains the Nursing Home … |
NHS in England | Partly upheld | 24 Nov 2025 |
| P-004317 | HM Courts and Tribunals Service Mr L complains that HM Courts and Tribunals Service (HMCTS) did not notify him of the hearing date for his … |
UK Government | Closed | 24 Nov 2025 |
| P-004322 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains the Trust's falls management was poor, and it had a poor post‑incident response after his father fell … |
NHS in England | Closed | 24 Nov 2025 |
| P-004319 | Home Office Mr E complains about the Home Office's Windrush Compensation Scheme and that it has not properly considered his claim or … |
UK Government | Closed | 24 Nov 2025 |
| P-004313 | A dental practice in the Rushmoor area Mr U complains about the treatment provided by the Practice between January 2025 and April 2025. He complains the Practice … |
NHS in England | Closed | 21 Nov 2025 |
| P-004298 | Barking, Havering and Redbridge University Hospit… Ms R complains that the Trust failed to tell her and her gynaecology consultant about an adhesion surgeons found during … |
NHS in England | Closed | 21 Nov 2025 |
| P-004284 | North East and North Cumbria Integrated Care Board Ms T complains about the ICB decision to decline her individual funding request (IFR) for breast reduction surgery in March … |
NHS in England | Closed | 21 Nov 2025 |
| P-004290 | University Hospitals Birmingham NHS Foundation Tr… Mrs E complains the Trust failed to identify and act on her father's deterioration and failed to communicate his deterioration … |
NHS in England | Closed | 21 Nov 2025 |
| P-004314 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs A complains about the care provided to her husband, Mr B, by Lancashire Teaching Hospitals NHS Foundation Trust (the … |
NHS in England | Upheld | 21 Nov 2025 |
| P-004285 | South West London Integrated Care Board Miss I complains about South West London Integrated Care Board’s (ICB) decision to decline Miss I’s request for NHS funded … |
NHS in England | Closed | 21 Nov 2025 |
| P-004296 | An independent provider in the East Suffolk area Ms I complains about the care and treatment she received from three Practices and the Community Healthcare CIC. Ms I … |
NHS in England | Closed | 21 Nov 2025 |
| P-004286 | NHS England - South (South East) Mr X complains about how NHS England has considered his mother's claim for continuing healthcare funding. He complains NHS England … |
NHS in England | Closed | 20 Nov 2025 |
| P-004310 | University Hospitals of Liverpool Group Mr A complains about University Hospitals of Liverpool Group (the Trust) and the care it provided him on 29 June … |
NHS in England | Closed | 20 Nov 2025 |
| P-004438 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs O complains on behalf of herself and her husband, Mr O about Blackpool Teaching Hospitals NHS Foundation Trust (the … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004303 | King's College Hospital NHS Foundation Trust Mrs F complains that the Trust discharged her son Mr F when it shouldn't have done and did not communicate … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004299 | Surrey and Sussex Healthcare NHS Trust Mr C says signs of cancer were missed on his partner Ms M's CT scans throughout 2022. When cancer was … |
NHS in England | Partly upheld | 20 Nov 2025 |