Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005237 | Sandwell and West Birmingham Hospitals NHS Trust Miss A complains about aspects of the care and treatment her fiancé, Mr B, received from the Trust during an … |
NHS in England | Closed | 16 Apr 2026 |
| P-005232 | A practice in the East Suffolk area Mrs L complains about the care and treatment received by her daughter B, from a GP Practice in Suffolk. |
NHS in England | Closed | 15 Apr 2026 |
| P-005231 | A practice in the Blackpool area Miss P complains that between 28 August and 6 September 2025 the Centre wrongly refused an ECG for her safe … |
NHS in England | Closed | 15 Apr 2026 |
| P-005229 | A practice in the Rotherham area Mr O complains the Practice failed to inform him of an abnormal ECG in 2015 and delayed further investigations until … |
NHS in England | Closed | 15 Apr 2026 |
| P-005233 | The Dudley Group NHS Foundation Trust Mr B complains about communication at the end of his father's life. |
NHS in England | Closed | 15 Apr 2026 |
| P-005230 | A dental practice in the Manchester area Mr A complains about his treatment from two visits to the dentist in May and June 2025. He complains the … |
NHS in England | Closed | 15 Apr 2026 |
| P-005228 | Hull University Teaching Hospitals NHS Trust Mrs K complains about aspects of the care and treatment provided by the Trust to her father, Mr L between … |
NHS in England | Partly upheld | 15 Apr 2026 |
| P-005227 | Torbay and South Devon NHS Foundation Trust Miss R complains about aspects of her father's care in hospital in April and May 2023 including hydration, mouth care, … |
NHS in England | Upheld | 15 Apr 2026 |
| P-005220 | South London and Maudsley NHS Foundation Trust Mr B complains during his section on the mental health units governed by South London and Maudsley NHS Foundation Trust … |
NHS in England | Closed | 14 Apr 2026 |
| P-005222 | Epsom and St Helier University Hospitals NHS Trust Miss X complains about some aspects of care her grandmother, Mrs P received during her admission from February – April … |
NHS in England | Closed | 14 Apr 2026 |
| P-005225 | A practice in the Eastbourne area Mrs C complains there were delayed referral and poor investigations which led to a delayed diagnosis of lymphoma for her … |
NHS in England | Partly upheld | 14 Apr 2026 |
| P-005223 | Mid Yorkshire Teaching NHS Trust Mr S complains about the care and treatment the Trust provided to his father, which resulted in a fall. |
NHS in England | Partly upheld | 14 Apr 2026 |
| P-005221 | Office of the Public Guardian Mr G complains about the service he received from OPG August 2023 and November 2025. Specifically, he says OPG: • … |
UK Government | Closed | 14 Apr 2026 |
| P-005224 | Department for Education Mrs B complains about the Department for Education (DfE) and its handling of the safeguarding concerns she raised about her … |
UK Government | Closed | 14 Apr 2026 |
| P-005218 | HM Courts and Tribunals Service Mrs N complains HMCTS failed to record a vital part of a hearing in December 2021 and significantly delayed transcript … |
UK Government | Closed | 13 Apr 2026 |
| P-005215 | A practice in the Leeds area Miss S complains the Practice booked her daughter into the wrong audiology clinic. |
NHS in England | Closed | 13 Apr 2026 |
| P-005219 | A practice in the Barnet area | NHS in England | Upheld | 13 Apr 2026 |
| P-005216 | Royal Cornwall Hospitals NHS Trust Ms A complains the Trust failed to monitor her brother's implantable cardioverter defibrillator (ICD). |
NHS in England | Closed | 13 Apr 2026 |
| P-005217 | University Hospitals Birmingham NHS Foundation Tr… Mrs P complains about the Trust's diagnosis and treatment of Mr P's cancer, between April 2022 and October 2023. |
NHS in England | Closed | 13 Apr 2026 |
| P-005214 | Humber and North Yorkshire Integrated Care Board Ms E complains about the Humber and North Yorkshire Integrated Care Board, did not provide appropriate aftercare following her surgery. … |
NHS in England | Not upheld | 12 Apr 2026 |
| P-005212 | Norfolk and Norwich University Hospitals NHS Foun… Mrs L complains about aspects of the care and treatment healthcare professionals gave to her husband in hospital. She says … |
NHS in England | Closed | 12 Apr 2026 |
| P-005213 | Barts Health NHS Trust Miss D complains about the care and treatment the Trust gave her mother, Mrs D, in January and February 2022. |
NHS in England | Closed | 12 Apr 2026 |
| P-005209 | A practice in the Richmond upon Thames area Mr E complains that a Practice in West London incorrectly declined to investigate his complaint about a safeguarding referral which … |
NHS in England | Closed | 9 Apr 2026 |
| P-005205 | A practice in the Kirklees area Mr B complains about the care given to his father, Mr A. Mr B complains the Practice delayed diagnosing swelling … |
NHS in England | Closed | 8 Apr 2026 |
| P-005206 | Nottingham University Hospitals NHS Trust Miss B complains about the Trust’s management of her father’s condition between January to May 2024 and that it did … |
NHS in England | Closed | 8 Apr 2026 |