HM Courts and Tribunals Service
AI-generated summary Mr I complained HMCTS failed to follow standard procedures when serving a Claimant Order and unnecessarily used District Judges, impacting his business.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Royal Surrey NHS Foundation Trust
AI-generated summary Mr Y complained the Practice missed opportunities to diagnose heart failure, failed to identify abnormal heart sounds, and prescribed unsuitable medication. He also complained the Trust failed to diagnose heart failure.
Humber Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr D complained the Trust did not refer him to the correct service, mishandled a second opinion request, wrongly contacted safeguarding, and gave incorrect information.
North West Anglia NHS Foundation Trust
AI-generated summary Ms W complained the Trust stopped her father's medication twice and provided insufficient food, which she believes led to falls, deterioration, and premature death.
A dental practice in the Barking and Dagenham area
AI-generated summary Miss G complained a dental practice incorrectly performed a root canal, leading to tooth fracture, and an incorrect filling, causing prolonged pain and distress.
Driver and Vehicle Standards Agency
AI-generated summary Mr A complained about DVSA examiners' inappropriate actions, errors in a Maintenance Investigation Visit Report, inappropriate personal data use, and an inadequate complaints process.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Miss X complained CAFCASS indirectly disclosed her confidential address in a Section 7 report, causing stress. This breached an agreement to keep her address private.
Mid and South Essex NHS Foundation Trust
AI-generated summary Ms I complained the Trust misdiagnosed her father, prescribed harmful medication, and provided poor communication, contributing to his death and causing her distress.
Office of Gas and Electricity Markets (Ofgem)
AI-generated summary Mrs X complained Ofgem contended she was overpaid from a renewable heat scheme and sought recovery, further complaining about delayed communication of this overpayment.
Suffolk and North East Essex Integrated Care Board
AI-generated summary Mrs R alleged the Ask my GP service failed to refer her to A&E for a fractured finger, and the T&O clinic provided inadequate advice, leading to a malunion fracture and deformity.
South Tees Hospitals NHS Foundation Trust
AI-generated summary Mrs O complained that during a 2013 caesarean, the Trust incorrectly stitched her uterus, causing years of pain, anxiety, and inability to have more children.
Sherwood Forest Hospitals NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to prescribe his brother's desmopressin, missed symptoms of decline, incorrectly risk-rated its investigation, and did not inform him of its outcome.
An independent provider in the Luton area
AI-generated summary Mrs R complained the Care Home continued feeding her mother despite decline, failed to record concerns, delayed calling an ambulance for facial drooping, and poorly communicated with family.
An independent provider in the City of Plymouth area
AI-generated summary Ms G complained the Service Provider failed to provide home visits, delayed occupational health and podiatry assessments, and handled complaints poorly, impacting her mother's quality of life and her own well-being.
Student Loans Company (SLC)
AI-generated summary Mrs A complained the SLC incorrectly classed her university transfer as a 'withdrawal', making her ineligible for a maintenance loan, and provided contradictory communication.
A practice in the Isle of Wight area
AI-generated summary Mr B complained the Practice failed to answer all his questions about his late wife's care in its complaint response, causing him distress and uncertainty about her death.
Manchester University NHS Foundation Trust
AI-generated summary Mrs A complained the Trust failed to urgently triage and investigate her endometriosis and delayed putting an appropriate treatment plan in place, causing prolonged pain, distress, and infertility.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr K complained the Trust did not do enough to prevent his mother's fall, which he believed resulted in her death, seeking service changes.
Lancashire and South Cumbria NHS Foundation Trust
AI-generated summary Mr E complained the Trust did not appropriately diagnose and treat his mental health, discharged him without addressing trauma, and that his care was negatively influenced by his medical cannabis use.
An independent provider in the Luton area
AI-generated summary Mrs R complained the Care Home continued feeding her mother despite her decline, failed to record concerns, delayed calling an ambulance, and communicated poorly with family, worsening her bereavement.
West Midlands Ambulance Service University NHS Foundation Trust
AI-generated summary Mr P complained about a significant delay in ambulance arrival and incorrect categorization of his heart attack call, leading to worsened heart failure and ongoing health issues.
University Hospitals of North Midlands NHS Trust
AI-generated summary Mrs A complained that her mother's critical care was mismanaged, including nurses asking for repositioning during paralysis and poor end-of-life pain relief, and inadequate bereavement care.
Consumer Council for Water (CCW)
AI-generated summary Mr M complained the CCW did not independently review his complaint about Anglian Water but merely repeated its information without verification, causing worry about future bills.
Chelsea and Westminster Hospital NHS Foundation Trust
AI-generated summary The Trust allegedly failed to prescribe adequate pain relief, prevent falls, and properly manage Ms M's wound care/infection, contributing to her death.
Lewisham and Greenwich NHS Trust
AI-generated summary The Trust allegedly failed to isolate Miss A for infection risk, stopped her laxatives causing constipation and choking, and did not help when she choked, leading to her death.