Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005490 | United Lincolnshire Teaching Hospitals NHS Trust Mrs C complained the Trust failed to act on her mother's raised D-dimer levels by not performing a CT scan … |
NHS in England | Closed | 28 May 2026 |
| P-005470 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr T complained Newcastle Upon Tyne Hospitals NHS Trust failed to warn him of a potential hump after septorhinoplasty, left … |
NHS in England | Closed | 27 May 2026 |
| P-005481 | Frimley Health NHS Foundation Trust Ms D complained Frimley Health NHS Trust delayed prescribing blood thinners, omitted heart medication from discharge, and gave too much … |
NHS in England | Closed | 27 May 2026 |
| P-005468 | North West Anglia NHS Foundation Trust Miss U complained North West Anglia NHS Trust missed opportunities to diagnose gallbladder disease and delayed placing her on the … |
NHS in England | Partly upheld | 27 May 2026 |
| P-005471 | HM Revenue and Customs Ms J complained that HMRC provided incorrect pension drawdown advice, causing higher unexpected tax and affecting a property purchase. She … |
UK Government | Closed | 27 May 2026 |
| P-005475 | Royal Cornwall Hospitals NHS Trust Mrs C alleged her brother's death was avoidable due to the Trust's misdiagnosis, delayed testing, failure to follow specialist advice, … |
NHS in England | Not upheld | 27 May 2026 |
| P-005478 | Frimley Integrated Care Board Mr A complained Frimley ICB refused a retrospective review of his mother's care for continuing healthcare eligibility (1989-2004) and applied … |
NHS in England | Closed | 27 May 2026 |
| P-005477 | A practice in the Newcastle upon Tyne area Mr W complained a Practice failed to correctly monitor his chronic condition from 2013, leading to delayed diagnosis and urgent … |
NHS in England | Closed | 27 May 2026 |
| P-005474 | County Durham and Darlington NHS Foundation Trust Mrs L complained STEES delayed changing Mr L’s catheter, which she believed led to missed chemotherapy and premature death. She … |
NHS in England | Closed | 27 May 2026 |
| P-005479 | A practice in the Bolsover area Mrs L complained a Practice failed to properly assess, misdiagnosed her, and did not refer her for an MRI or … |
NHS in England | Closed | 27 May 2026 |
| P-005472 | HM Prison and Probation Service Mx A complained they were discriminated against by Probation Office staff on grounds of race, disability, and gender, causing anxiety … |
UK Government | Closed | 27 May 2026 |
| P-005483 | An independent provider in the Ashford area Mr U complained an independent provider's 111 call handler used an incorrect pathway for his sister's call, delaying an ambulance … |
NHS in England | Not upheld | 27 May 2026 |
| P-005480 | University Hospitals of North Midlands NHS Trust Mrs M complained University Hospitals of North Midlands NHS Trust provided inappropriate medication, delayed sepsis diagnosis, inadequately managed food/fluid, and … |
NHS in England | Closed | 27 May 2026 |
| P-005469 | A practice in the City of Bristol area Ms L complained a Practice delayed diagnosing stage 4 bowel cancer and a shoulder condition, leading to a worse prognosis … |
NHS in England | Closed | 27 May 2026 |
| P-005482 | Bedfordshire Hospitals NHS Foundation Trust Miss A complained Bedfordshire Hospitals NHS Trust failed to appropriately monitor and treat her fiancé, delayed liver specialist input, and … |
NHS in England | Not upheld | 27 May 2026 |
| P-005473 | Medway NHS Foundation Trust Mrs P complained Medway NHS Trust failed to provide oxygen, check her mother's heart before discharge, and poorly communicated about … |
NHS in England | Closed | 27 May 2026 |
| P-005476 | Sherwood Forest Hospitals NHS Foundation Trust Mr V complained Sherwood Forest Hospitals NHS Trust failed to prevent his father's unwitnessed fall, treat him afterwards, or address … |
NHS in England | Closed | 27 May 2026 |
| P-005467 | Children and Family Court Advisory and Support Se… Mr B complained a Family Court Advisor was biased, dismissed his safeguarding concerns, and acted unprofessionally, and that CAFCASS failed … |
UK Government | Closed | 26 May 2026 |
| P-005463 | Barts Health NHS Trust Mr N complained his father did not receive prompt triage, medical review, troponin testing, cardiologist review, prophylactic treatment, or constant … |
NHS in England | Closed | 26 May 2026 |
| P-005462 | A practice in the Croydon area Mrs A complained about delayed investigation of her lower abdominal pain and inadequate response to test results, leading to a … |
NHS in England | Partly upheld | 26 May 2026 |
| P-005464 | Department for Work and Pensions Mr W complained DWP enforced attendance at mandatory jobcentre appointments despite his medical concerns, which negatively impacted his physical and … |
UK Government | Closed | 26 May 2026 |
| P-005466 | Advisory, Conciliation and Arbitration Service (A… Mr H complained Acas failed to acknowledge procedural errors in conciliation, provided contradictory complaint responses, and did not consider his … |
UK Government | Closed | 26 May 2026 |
| P-005465 | Department for Work and Pensions Ms O complained DWP incorrectly closed her UC claim, failed to respond to contact, delayed arrears payment, and misinformed her … |
UK Government | Closed | 26 May 2026 |
| P-005451 | A practice in the Chorley area Mr A complained a GP Practice failed to diagnose his mother’s lung cancer despite persistent symptoms and elevated cell counts, … |
NHS in England | Closed | 25 May 2026 |
| P-005450 | Northern Care Alliance NHS Foundation Trust Mr N complained the Trust incorrectly removed him from a neurosurgery list, delayed urgent spinal treatment, rejected a scan referral, … |
NHS in England | Closed | 25 May 2026 |