Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001610 | HM Revenue and Customs Mr Y complains HMRC did not tell him he was eligible to apply for the fourth Self-employment Income Support Scheme … |
UK Government | Closed | 30 Nov 2022 |
| P-001603 | HM Revenue and Customs Mrs O complains about HMRC's decision not to retrospectively award her grants under the Self-employment Income Support Scheme in August … |
UK Government | Closed | 14 Nov 2022 |
| P-001625 | HM Revenue and Customs Mr R complains about the decision made not to apply discretion and cancel charges that have been made. |
UK Government | Closed | 14 Nov 2022 |
| P-001614 | HM Revenue and Customs Mr K complains HM Revenue and Customs (HMRC) failed to properly communicate or advertise a change in deadline for claims … |
UK Government | Not upheld | 11 Nov 2022 |
| P-001689 | HM Revenue and Customs Mr D complains about HM Revenue and Customs blocking access to his personal tax account meaning he could not claim … |
UK Government | Closed | 28 Oct 2022 |
| P-001564 | HM Revenue and Customs Mr R says HMRC did not do enough to tell employers about the deadline for claims up to June 2020, … |
UK Government | Closed | 25 Oct 2022 |
| P-001527 | HM Revenue and Customs Miss S complains that HMRC failed to act on information she provided in early 2018 regarding her updated employment. She … |
UK Government | Closed | 2 Sep 2022 |
| P-001492 | HM Revenue and Customs Mrs P complains HMRC refused her application for the Self-employed Income Support Scheme (SEISS) because she filed her tax return … |
UK Government | Closed | 31 Aug 2022 |
| P-001123 | HM Revenue and Customs Mr A complains on behalf of Mr C about HMRC and its enquiry into his 2013/14 self-assessment return, with regards … |
UK Government | Not upheld | 30 Sep 2021 |
‹ Prev
Page 4 of 4