Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004347 | A practice in the York area Mrs R complains the Surgery stopped providing her with usual nose spray and did not discuss this with her before … |
NHS in England | Upheld | 26 Nov 2025 |
| P-004344 | University Hospitals of North Midlands NHS Trust Mrs U complains the Trust did not properly assess or investigate her brother's abdominal pain, delayed identifying a bowel perforation … |
NHS in England | Closed | 26 Nov 2025 |
| P-004346 | A practice in the Blackpool area Mrs L complains about aspects of the care and treatment given by her GP Practice and doctors at the Practice … |
NHS in England | Closed | 26 Nov 2025 |
| P-004424 | Barts Health NHS Trust Miss B complains the Trust failed to prevent an assault that took place on her father whilst in ED. |
NHS in England | Closed | 26 Nov 2025 |
| P-004339 | HM Revenue and Customs The complainant complained about HMRC's management of a number of fraudulent activities on her personal tax accounts. |
UK Government | Not upheld | 26 Nov 2025 |
| P-004343 | South Tees Hospitals NHS Foundation Trust Mrs A complains the Trust missed opportunities to inform them of and provide treatment for her husbands lung condition |
NHS in England | Closed | 26 Nov 2025 |
| P-004350 | Isle of Wight NHS Trust Ms H complains on behalf of her late mother, Ms E, about the discharge planning process completed by the Trust … |
NHS in England | Not upheld | 26 Nov 2025 |
| P-004348 | An independent provider in the Tonbridge and Mall… Mrs A complains about the care and treatment a Practice in the Kent area, Healthshare Ltd and Dartford and Gravesham … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004342 | Black Country Integrated Care Board Mr A says his GP Practice refused to grant him a medical exemption certificate for free prescriptions. |
NHS in England | Closed | 26 Nov 2025 |
| P-004351 | Harrogate and District NHS Foundation Trust Mrs F complains the Trust failed to identify a hepatic vein thrombosis (blood clot) between 2 and 9 January 2024. |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004345 | A practice in the Buckinghamshire area Mrs A complains about the care her late father, Mr B, received at the Practice between February and July 2024. … |
NHS in England | Not upheld | 26 Nov 2025 |
| P-004340 | Greater Manchester Mental Health NHS Foundation T… Mrs E complaints about aspects of care and treatment Greater Manchester Mental Health NHS Foundation Trust (the Trust) provided to … |
NHS in England | Closed | 26 Nov 2025 |
| P-004382 | Department for Work and Pensions Mr and Mrs Jones complain about the Department for Work and Pensions (DWP). They explain their Universal Credit (UC) was … |
UK Government | Not upheld | 26 Nov 2025 |
| P-004333 | Royal Berkshire NHS Foundation Trust Miss P complains the Trust failed to provide or support her mother, Mrs A, with adequate hydration and nutrition between … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004328 | NHS Surrey Heartlands Mr K complains about NHS Surrey Heartlands (the ICB) decision on 29 May 2024 not to make a payment in … |
NHS in England | Closed | 25 Nov 2025 |
| P-004329 | United Lincolnshire Teaching Hospitals NHS Trust Mrs D complains United Lincolnshire Teaching Hospitals NHS Trust (the Trust) prescribed her the wrong dose of breast cancer treatment … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004675 | University Hospital Southampton NHS Foundation Tr… Mr G complains the Trust did not complete an urgent neurology assessment, as requested by a specialist neurologist at another … |
NHS in England | Upheld | 25 Nov 2025 |
| P-004337 | North West Ambulance Service NHS Trust Miss A complains North West Ambulance Service NHS Trust failed to identify the cause of her mother’s condition and provide … |
NHS in England | Not upheld | 25 Nov 2025 |
| P-004326 | A practice in the Shropshire area Dr A complains a GP Practice in Shropshire (the Practice) missed several opportunities to discover that his daughter, H was … |
NHS in England | Closed | 25 Nov 2025 |
| P-004330 | North Middlesex University Hospital NHS Trust Ms B complains North Middlesex University Hospital NHS Trust did not appropriately manage her sister’s involvement in two research trials … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004334 | Wirral University Teaching Hospital NHS Foundatio… Mrs N complains the Trust did not properly examine her cancerous lesions. |
NHS in England | Closed | 25 Nov 2025 |
| P-004338 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss A complains that Northern Lincolnshire and Goole NHS Foundation Trust failed to carry out the necessary tests and provide … |
NHS in England | Not upheld | 25 Nov 2025 |
| P-004331 | The Adjudicator’s Office Mr T complains that the AO failed to consider whether HMRC’s guidance for Specified Adult Childcare Credits (SACC) in place … |
UK Government | Closed | 25 Nov 2025 |
| P-004364 | Charity Commission Mr I complains the Charity Commission did not contact him directly when it needed more information about its concerns. He … |
UK Government | Closed | 25 Nov 2025 |
| P-004327 | Hampshire and Isle of Wight Healthcare NHS Founda… MIss A complains about the lack of treatment and support provided to her daughter by CAMHS in 2022. She says … |
NHS in England | Closed | 25 Nov 2025 |