Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004611 | Walsall Healthcare NHS Trust Miss K complained the Trust's care contributed to her grandmother's death by not admitting her to intensive care, delaying a … |
NHS in England | Not upheld | 13 Jan 2026 |
| P-004608 | Guy's and St Thomas' NHS Foundation Trust Mrs S complained the Trust declined her request for laser treatment for a lesion on her cheek and took too … |
NHS in England | Closed | 13 Jan 2026 |
| P-004609 | Veterans UK Mr O complained Veterans UK failed to deal with his AFCS claim correctly and timely, taking over seven years. He … |
UK Government | Not upheld | 13 Jan 2026 |
| P-004604 | A practice in the Colchester area Mr X complained his GP Practice refused a shared care agreement for his ADHD medication after private diagnosis, and that … |
NHS in England | Closed | 13 Jan 2026 |
| P-004612 | A practice in the Hounslow area Mrs B complained the Practice did not consider her father's full medical history for his COVID/flu vaccination referral and that … |
NHS in England | Closed | 13 Jan 2026 |
| P-004603 | A practice in the Test Valley area Mr O complained the Practice failed to identify his wife's lung cancer symptoms and promptly refer her for tests between … |
NHS in England | Partly upheld | 13 Jan 2026 |
| P-004606 | A practice in the Sandwell area Miss L complained the Trust misdiagnosed her severe headaches and delayed further investigations, including an MRI, between January and August … |
NHS in England | Upheld | 13 Jan 2026 |
| P-004607 | Portsmouth Hospitals University NHS Trust Mr D complained the Trust failed to communicate the seriousness of his wife's condition, provided inappropriate food, delayed investigations, lacked … |
NHS in England | Closed | 13 Jan 2026 |
| P-004610 | Countess of Chester Hospital NHS Foundation Trust Miss W complained her symptoms were ignored and there were delays in investigations and treatment for various issues between October … |
NHS in England | Closed | 13 Jan 2026 |
| P-004602 | HM Courts and Tribunals Service HMCTS provided incorrect advice on claims, mislaid paperwork, sent an incomplete form, and misrepresented the treatment of a defendant's defence. |
UK Government | Closed | 12 Jan 2026 |
| P-004600 | Stockport NHS Foundation Trust A consultant allegedly performed a microsuction procedure without explanation or consent, causing hearing damage in the complainant's right ear. |
NHS in England | Closed | 12 Jan 2026 |
| P-004599 | Cumbria, Northumberland, Tyne and Wear NHS Founda… The Trust inappropriately prescribed a 'dangerous concoction' of medication, not in line with guidance, causing multiple side effects. |
NHS in England | Closed | 12 Jan 2026 |
| P-004601 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Inadequate care during a high-risk pregnancy, including missed scans and being blamed for missed appointments, allegedly led to the death … |
NHS in England | Closed | 12 Jan 2026 |
| P-004597 | A dental practice in the Birmingham area Mr D complained a dental practice refused his mother at an appointment, discharged him without consent, and failed to arrange … |
NHS in England | Closed | 9 Jan 2026 |
| P-004593 | University College London Hospitals NHS Foundatio… Mrs R complained about her father's hospital care, including investigations, treatment decisions, consent for a procedure, response to deterioration, and … |
NHS in England | Not upheld | 9 Jan 2026 |
| P-004592 | University Hospitals Bristol and Weston NHS Found… Mrs V complained the Trust failed to timely investigate her husband's concerning PET-CT scan, leading to a delayed cancer diagnosis … |
NHS in England | Closed | 9 Jan 2026 |
| P-004594 | Dorset Healthcare University NHS Foundation Trust Mr U complained a practice wrongly stopped his aspirin, leading to a heart attack, and the Trust recorded inaccurate mental … |
NHS in England | Closed | 9 Jan 2026 |
| P-004596 | Worcestershire Acute Hospitals NHS Trust Mr O complained a consultant failed to follow up on his care and refer his sleep apnoea, and the Trust … |
NHS in England | Closed | 9 Jan 2026 |
| P-004595 | South East London Integrated Care Board Mr I complained the ICB incorrectly handled his mother's continuing healthcare funding application, returning a checklist and not backdating funding, … |
NHS in England | Closed | 9 Jan 2026 |
| P-004590 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs Y complained the Trust mishandled her brother's care by sharing other patients' data, confusing his surgery consent, and failing … |
NHS in England | Closed | 8 Jan 2026 |
| P-004589 | Child Maintenance Service (CMS) Miss A complained the CMS failed to notify her of appeal rights, made incorrect calculations, delayed tribunal information, and did … |
UK Government | Closed | 8 Jan 2026 |
| P-004591 | Royal Cornwall Hospitals NHS Trust Mr E complained about multiple care failures for Mrs L, including delayed admission, inadequate pain management, unprofessional staff, and poor … |
NHS in England | Closed | 8 Jan 2026 |
| P-004586 | Leeds Teaching Hospitals NHS Trust Mrs K complained about inadequate hospital aftercare and investigations, a GP's refusal of an appointment, and NHS111's failure to assess … |
NHS in England | Closed | 8 Jan 2026 |
| P-004587 | An independent provider in the Colchester area Mrs W complained that Provide's ASD assessment for her daughter, Miss W, was not thorough enough and failed to consider … |
NHS in England | Closed | 8 Jan 2026 |
| P-004588 | Suffolk and North East Essex Integrated Care Board Mrs O complained that the ICB wrongly refused to reimburse her for unpaid care provided to her son, which she … |
NHS in England | Closed | 8 Jan 2026 |