Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004375 | Hampshire and Isle of Wight Healthcare NHS Founda… Mr E complains about the service Buckinghamshire Healthcare NHS Trust provided to him and his daughter while she was detained … |
NHS in England | Upheld | 28 Nov 2025 |
| P-004370 | Bristol, North Somerset and South Gloucestershire… Mr N complains the ICB did not put an appropriate continuing healthcare care plan in place for his son, Mr … |
NHS in England | Closed | 28 Nov 2025 |
| P-004410 | Royal Surrey NHS Foundation Trust Mrs L complains about complications and failings in care following a procedure the Trust carried out on her in April … |
NHS in England | Not upheld | 28 Nov 2025 |
| P-004376 | An independent provider in the City of Kingston u… Mrs P complains about aspects of her care and treatment from the Provider from January 2024 to January 2025. These … |
NHS in England | Closed | 28 Nov 2025 |
| P-004349 | Office of Gas and Electricity Markets (Ofgem) Mr X complains that, following the outcome of a site audit, he was informed by Ofgem that he was being … |
UK Government | Closed | 27 Nov 2025 |
| P-004358 | Midlands Partnership University NHS Foundation Tr… Miss K complains the Trust attributed her sons attachment difficulties to her mental health, and refused to assess him for … |
NHS in England | Closed | 27 Nov 2025 |
| P-004359 | Midlands Partnership University NHS Foundation Tr… Miss K complains the Trust refused to acknowledge her son had severe developmental delays and autistic traits, and refused to … |
NHS in England | Closed | 27 Nov 2025 |
| P-004357 | Hampshire and Isle of Wight Integrated Care Board Miss A complains that an ICB found her son, B, not eligible for children and young people’s continuing care in … |
NHS in England | Partly upheld | 27 Nov 2025 |
| P-004356 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mr D complains the Trust delayed in diagnosing his father's prostate cancer and it gave him an enema without nursing … |
NHS in England | Closed | 27 Nov 2025 |
| P-004354 | Northumbria Healthcare NHS Foundation Trust Mr A complains about his father's care and treatment during his hospital admission and discharge in January 2024. Mr A … |
NHS in England | Closed | 27 Nov 2025 |
| P-004366 | Northern Care Alliance NHS Foundation Trust Mrs B complains about the time she has waited for an operation on her rectocele (a prolapse in the pelvic … |
NHS in England | Closed | 27 Nov 2025 |
| P-004352 | Guy's and St Thomas' NHS Foundation Trust Mrs N complains that the Trust changed the previously agreed plan for her July 2023 breast surgery on the day … |
NHS in England | Closed | 27 Nov 2025 |
| P-004362 | Imperial College Healthcare NHS Trust Miss O complains since April 2024 clinicians at the Imperial College Healthcare NHS Trust (the Trust) told her she had … |
NHS in England | Closed | 27 Nov 2025 |
| P-004355 | Department for Work and Pensions Ms D complains the DWP failed to advise her of all her options when her initial entitlement to Employment and … |
UK Government | Closed | 27 Nov 2025 |
| P-004389 | A practice in the Milton Keynes area Ms K complains about how the organisations managed the symptoms she presented with. She complains the organisations did not carry … |
NHS in England | Closed | 27 Nov 2025 |
| P-004403 | Chelsea and Westminster Hospital NHS Foundation T… Ms E complains that in October 2024, the Trust declined to provide access to fertility treatment due to her BMI … |
NHS in England | Closed | 27 Nov 2025 |
| P-004365 | A practice in the Camden area Mr R complains the Practice dismissed his mental health concerns and left him supported. He also complains about how the … |
NHS in England | Closed | 27 Nov 2025 |
| P-004353 | Royal Devon University Healthcare NHS Foundation … Ms H complains about the treatment she received from staff at Royal Devon University Healthcare NHS Foundation Trust (the Trust) … |
NHS in England | Closed | 27 Nov 2025 |
| P-004425 | University Hospitals Birmingham NHS Foundation Tr… Mr C complains about care and treatment given to his late mother before her death. He complains about the Trust's … |
NHS in England | Upheld | 27 Nov 2025 |
| P-004361 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains the Trust removed him from the waiting list for an ENT (Ear, Nose and Throat) appointment in … |
NHS in England | Closed | 27 Nov 2025 |
| P-004363 | An independent provider in the Wychavon area Claimed failings: Mr F complains between 13 June 24 to 24 June 24 he was refused access to healthcare as … |
NHS in England | Closed | 27 Nov 2025 |
| P-004360 | Charity Commission Mr P complains the Charity Commission did not act on his evidence concerning a Charity's 2022-2023 accounts or his removal … |
UK Government | Closed | 27 Nov 2025 |
| P-004336 | A practice in the Dudley area Mrs Q complains about the care provided by the Surgery, Trust and Centre to her son, Mr P, between 25 … |
NHS in England | Not upheld | 26 Nov 2025 |
| P-004342 | Black Country Integrated Care Board Mr A says his GP Practice refused to grant him a medical exemption certificate for free prescriptions. |
NHS in England | Closed | 26 Nov 2025 |
| P-004426 | South West Yorkshire Partnership NHS Foundation T… Mrs Whyman complains about care and treatment from the Trust in relation to her outpatient mental health care. We understand … |
NHS in England | Closed | 26 Nov 2025 |