Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004641 | University Hospitals Coventry and Warwickshire NH… Mr B complained the Trust provided inappropriate treatment, caused care delays, discharged his father unsafely twice, and failed to communicate … |
NHS in England | Partly upheld | 19 Jan 2026 |
| P-004639 | A practice in the Bexley area Mr X complained the Practice didn't prioritize his physical health, focused on mental health, and made an unnecessary safeguarding referral … |
NHS in England | Not upheld | 19 Jan 2026 |
| P-004633 | HM Courts and Tribunals Service Ms O complained HMCTS gave conflicting information, delayed responses, wrongly closed her case, didn't advise on fee help, ignored mediation, … |
UK Government | Closed | 19 Jan 2026 |
| P-004637 | A practice in the City of Portsmouth area Mrs F complained a GP stated her husband was dying without knowing, discussed his condition without consent, forced morphine, and … |
NHS in England | Closed | 19 Jan 2026 |
| P-004640 | The Hillingdon Hospitals NHS Foundation Trust Miss B complained about inadequate care for her mother, an unwitnessed fall, poor nursing, delayed escalation, and poor communication during … |
NHS in England | Upheld | 19 Jan 2026 |
| P-004631 | NHS England - London (regional office) Mr Z complained NHS England unfairly assessed his mother's continuing healthcare needs, overlooked evidence, and failed to comment on family … |
NHS in England | Closed | 19 Jan 2026 |
| P-004635 | Insolvency Service Mr H complained the Insolvency Service inconsistently handled his complaint, lacked rationale for decisions, didn't explain confidentiality, and provided unclear/untimely … |
UK Government | Closed | 19 Jan 2026 |
| P-004626 | A practice in the Coventry area Dr T complained the Practice failed to make appropriate referrals for his father's brain tumour, conduct a home visit, manage … |
NHS in England | Closed | 16 Jan 2026 |
| P-004625 | Nottingham University Hospitals NHS Trust Ms L complained the Trust failed to diagnose her mother's myeloma and amyloidosis from April 2020 to September 2022, potentially … |
NHS in England | Not upheld | 16 Jan 2026 |
| P-004627 | University Hospitals Coventry and Warwickshire NH… Mrs L complained the Trust failed to provide physiotherapy, safely discharge, test for COVID-19, notify of transfers/deterioration, monitor adequately, or … |
NHS in England | Upheld | 16 Jan 2026 |
| P-004624 | University Hospitals of Derby and Burton NHS Foun… Ms L complained the Trust delayed providing an MRI report and arranging a cardiology appointment, causing a delay in her … |
NHS in England | Partly upheld | 16 Jan 2026 |
| P-004623 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs S alleged the Trust failed to implement a care plan, medically assess medication changes, complete mental capacity assessments, and … |
NHS in England | Partly upheld | 16 Jan 2026 |
| P-004628 | A practice in the Birmingham area Ms C complained the Practice failed to categorize an abnormal test result, refer for a cancer diagnosis, and escalate concerns, … |
NHS in England | Closed | 16 Jan 2026 |
| P-004620 | HM Courts and Tribunals Service Mr U complained HMCTS wrongly disclosed his email address to a claimant, leading to harassment and severe impact on his … |
UK Government | Closed | 15 Jan 2026 |
| P-004622 | HM Revenue and Customs Mrs B complained HMRC failed to use her income information for an accurate tax credit award and she didn't receive … |
UK Government | Closed | 15 Jan 2026 |
| P-004621 | Northern Care Alliance NHS Foundation Trust Miss X complained her mother suffered falls, was incorrectly assessed for DOLS, given incorrect medication, overdosed, lacked an end-of-life plan, … |
NHS in England | Partly upheld | 15 Jan 2026 |
| P-004614 | A practice in the Wakefield area A GP wrongly deemed him unfit to drive, attempted to reduce medication, made inaccurate medical records, and shared his medical … |
NHS in England | Closed | 14 Jan 2026 |
| P-004613 | Whittington Health NHS Trust A trust's podiatry services repeatedly rejected referrals and failed to assess his need for toenail trimming, causing him pain, mobility … |
NHS in England | Closed | 14 Jan 2026 |
| P-004615 | An independent provider in the Stockport area Multiple providers allegedly failed to prescribe appropriate medication, missed referrals, administered an overdose, and showed dismissive behaviour, contributing to his … |
NHS in England | Closed | 14 Jan 2026 |
| P-004619 | Insolvency Service The Insolvency Service allegedly failed to fully inform her son about an income payments agreement (IPA) and didn't consider his … |
UK Government | Closed | 14 Jan 2026 |
| P-004617 | North Tees and Hartlepool NHS Foundation Trust A trust failed to provide adequate pain relief and physical examinations during his wife's birth, and a midwife made racial … |
NHS in England | Not upheld | 14 Jan 2026 |
| P-004629 | University Hospitals of Liverpool Group Miss K complained the Trust failed to diagnose her mother with heart failure, misdiagnosing leg swelling as a PICC line … |
NHS in England | Closed | 14 Jan 2026 |
| P-004828 | An independent provider in the Stockport area Mr A complained about failures to prescribe Clopidogrel, a Risperidone overdose, a flippant GP, premature stopping of cancer medication, and … |
NHS in England | Closed | 14 Jan 2026 |
| P-004616 | University Hospitals of North Midlands NHS Trust A trust inappropriately discharged her husband from the emergency department while he was still short of breath, contributing to his … |
NHS in England | Closed | 14 Jan 2026 |
| P-004618 | HM Revenue and Customs HMRC failed to respond to requests for a VAT registration exception, causing his daughter a delay in registration and leading … |
UK Government | Closed | 14 Jan 2026 |