Lewisham and Greenwich NHS Trust
AI-generated summary Mr. P complained about the Trust's management of his late wife's medication, testing, and response to her pain, leading to her death.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A practice in the Wakefield area
AI-generated summary Miss L complained about a lack of accessible communication at the Practice, a consultant not referring her for a CT scan, and the Trust failing to prescribe her medication.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr B complained about the care his wife received from the Trust following a liver biopsy, stating that complications arose and she was not monitored appropriately.
A practice in the Liverpool area
AI-generated summary Miss E complained about multiple referral errors by the Practice for her father's pacemaker, which she believes contributed to his death.
HM Courts and Tribunals Service
AI-generated summary Mr F complained about HMCTS's handling of his case, including incorrect filing of a judgement, incomplete evidence provided to judges, and delays in processing his fraud claim.
Student Loans Company (SLC)
AI-generated summary Ms. Y complained that Student Loans Company incorrectly awarded, then withdrew funding, and didn't properly consider the impact when asking for repayment.
Certification Office for Trade Unions and Employers' Associations
AI-generated summary Mr. O complained the Certification Office failed to provide a formal decision on his complaint about his trade union.
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
AI-generated summary Miss R complained the Trust didn't add her to the surgery wait list, failed to follow up after an injection, and didn't respond to appointment requests.
Hull University Teaching Hospitals NHS Trust
AI-generated summary Mrs. Z complained the hospital provider did not pick up Mr. Z’s stroke referral around the time of his stroke.
A practice in the Birmingham area
AI-generated summary Ms. R complained the Practice failed to inform her or take action after a June 2023 test result indicating type two diabetes.
An independent provider in the Bromley area
AI-generated summary Ms. R complained the Service failed to meet Miss X’s continence needs by stopping her nighttime continence products.
Home Office
AI-generated summary Complainants alleged UKVI failed to pay compensation for wrongly accusing them of cheating on an English test, leading to cancelled leave.
East Kent Hospitals University NHS Foundation Trust
AI-generated summary Mr. A complained the Trust refused him dental implants, failing to consider his dentist's view, medical history, and previous intolerance to dentures.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mrs. R complained doctors failed to give her husband aspirin promptly after TIAs and delayed contacting the thrombectomy service, leading to his stroke and death.
East Kent Hospitals University NHS Foundation Trust
AI-generated summary Mr. J complained the Trust mishandled his urgent suspected cancer referral and refused to compensate him for private treatment costs.
Department for Work and Pensions
AI-generated summary Mrs G complained the DWP failed to identify or act on her daughter's suicidal thoughts recorded in her PIP application, missing an opportunity to prevent her death.
Information Commissioner's Office
AI-generated summary Mr C complained the ICO failed to properly consider his concerns about multiple organisations, scrutinise their claims, acknowledge GDPR duties, or request further evidence of the impact on him.
An independent provider in the Basildon area
AI-generated summary Mr A complained his wife's UTI was not picked up, a safeguarding referral was wrongly made against him, and his wife was left to sleep in a chair overnight.
Barts Health NHS Trust
AI-generated summary Mr Y complained about inadequate surveillance after an angioplasty, delayed communication about a stent occlusion, and inappropriate monitoring, leading to a deterioration in his arteries and eventual amputation.
An independent provider in the City of Nottingham area
AI-generated summary Mrs H complained about a remote diagnosis of haemorrhoids and a skin tag, requiring two banding procedures instead of one, and a delayed notification that skin tag surgery was unavailable on the NHS.
South West London Integrated Care Board
AI-generated summary Mrs X complained about the ICB's decision her daughter was ineligible for CHC funding, a stopped care package, failure to respond to her complaint letter, and untimely responses to correspondence.
UK Visas and Immigration (UKVI)
AI-generated summary Mr A complained UKVI wrongly refused his EU settled status application, made a technical error preventing him proving his right to work, and offered insufficient compensation, causing him financial hardship and mental distress.
Pennine Care NHS Foundation Trust
AI-generated summary Mrs O complained Trust staff didn't escort her during a transfer to another Trust, delaying needed care and causing her agitation and stress.
Department for Transport
Mr S complains about how the ICC managed a complaint he made about HS2. He says the ICC did not review his complaint, or explain his remit.
University College London Hospitals NHS Foundation Trust
AI-generated summary Miss H complained about a failure to provide timely pain relief after her C-section and a failure to react promptly to her baby's health issues.