Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004664 | Children and Family Court Advisory and Support Se… Mr S complained a Section 7 report author was biased and Cafcass failed to replace the Family Court Adviser, despite … |
UK Government | Closed | 22 Jan 2026 |
| P-004666 | Hampshire Hospitals NHS Foundation Trust Mr R complained his mother developed unmonitored pressure sores due to poor care, and the family/district nurses were not informed … |
NHS in England | Closed | 22 Jan 2026 |
| P-004663 | Hampshire Hospitals NHS Foundation Trust Ms A complained the Trust failed to correctly assess her son for ASD and later refused a second assessment, causing … |
NHS in England | Not upheld | 22 Jan 2026 |
| P-004661 | HM Courts and Tribunals Service Mr M complained HMCTS failed to include judge's directions in a court order for 11 months, ignored his chases, and … |
UK Government | Closed | 22 Jan 2026 |
| P-004650 | Consumer Council for Water (CCW) The Consumer Council for Water (CCW) failed to thoroughly investigate his complaint about a Water Company regarding a burst pipe, … |
UK Government | Closed | 21 Jan 2026 |
| P-004658 | An independent provider in the Hammersmith and Fu… A Care Home failed to properly assess and manage a resident's known falls risk, leading to injuries, discomfort, and delayed … |
NHS in England | Closed | 21 Jan 2026 |
| P-004656 | Children and Family Court Advisory and Support Se… A Cafcass Family Court Adviser lied in reports to the court, and Cafcass was dishonest in its complaint responses. Additionally, … |
UK Government | Closed | 21 Jan 2026 |
| P-004654 | South Western Ambulance Service NHS Foundation Tr… The ambulance service delayed sending an ambulance, prevented a rapid response vehicle from attending, and failed to understand the seriousness … |
NHS in England | Partly upheld | 21 Jan 2026 |
| P-004651 | Coventry and Warwickshire Integrated Care Board The ICB failed to provide sufficient trained staff to meet her son's EHCP needs for epilepsy recognition and treatment, causing … |
NHS in England | Not upheld | 21 Jan 2026 |
| P-004655 | HM Revenue and Customs HMRC failed to properly respond to his requests for information regarding alleged tax credit overpayments, leading to debt collection threats … |
UK Government | Closed | 21 Jan 2026 |
| P-004653 | United Lincolnshire Teaching Hospitals NHS Trust The Trust failed to provide her father's lupus medication, unsafely discharged him, and delayed its complaint response due to lost … |
NHS in England | Partly upheld | 21 Jan 2026 |
| P-004652 | Wye Valley NHS Trust The Trust has not implemented the service improvements it promised after previous care failings for her mother, causing ongoing anxiety … |
NHS in England | Closed | 21 Jan 2026 |
| P-004657 | Department for Work and Pensions DWP ignored his journal entries about a job change and continued sending attendance requests despite a doctor's certificate, causing significant … |
UK Government | Closed | 21 Jan 2026 |
| P-004649 | Lancashire and South Cumbria Integrated Care Board The ICB failed to timely complete a Decision Support Tool, accurately assess needs, respond to concerns, and reassess her mother … |
NHS in England | Closed | 21 Jan 2026 |
| P-004647 | Leicestershire Partnership NHS Trust Mrs A complained her mother received insufficient therapy, was poorly managed during a transfer (no medication/food, left unattended), and communication … |
NHS in England | Upheld | 20 Jan 2026 |
| P-004643 | University Hospitals Sussex NHS Foundation Trust Mrs E complained she was not given informed consent for a shoulder operation change and that an incorrect size implant … |
NHS in England | Closed | 20 Jan 2026 |
| P-004644 | Royal Free London NHS Foundation Trust Miss A complained Moorfields failed to properly transfer her care and records to Royal Free, causing significant delays and affecting … |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004645 | The Royal Wolverhampton NHS Trust Ms H complained the Trust misdiagnosed her mother with constipation and failed to perform appropriate checks, potentially contributing to her … |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004646 | National Highways Mr O complained National Highways failed to notify residents of construction work, caused property damage through vibrations, and installed incorrectly … |
UK Government | Closed | 20 Jan 2026 |
| P-004648 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mr R complained the Trust incorrectly called the Police for a welfare check, leading to forced entry into his home, … |
NHS in England | Closed | 20 Jan 2026 |
| P-004638 | Great Ormond Street Hospital for Children NHS Fou… Mrs T complained the Trust refused her non-verbal son access to services without reasonable adjustments, attempted discharge/PEG referral, and delayed … |
NHS in England | Not upheld | 19 Jan 2026 |
| P-004630 | University Hospitals Birmingham NHS Foundation Tr… Ms R complained the Trust failed to give her mother accurate surgical risk information, didn't review medical records, and ignored … |
NHS in England | Partly upheld | 19 Jan 2026 |
| P-004639 | A practice in the Bexley area Mr X complained the Practice didn't prioritize his physical health, focused on mental health, and made an unnecessary safeguarding referral … |
NHS in England | Not upheld | 19 Jan 2026 |
| P-004633 | HM Courts and Tribunals Service Ms O complained HMCTS gave conflicting information, delayed responses, wrongly closed her case, didn't advise on fee help, ignored mediation, … |
UK Government | Closed | 19 Jan 2026 |
| P-004634 | Department for Work and Pensions Mr U complained the DWP wrongly advised him to claim Universal Credit in 2017, resulting in a loss of income … |
UK Government | Closed | 19 Jan 2026 |