Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004387 | County Durham and Darlington NHS Foundation Trust Mrs O complains about the lack of care and treatment provided to her mother at home by County Durham and … |
NHS in England | Closed | 1 Dec 2025 |
| P-004388 | Gloucestershire Health and Care NHS Foundation Tr… Mr C complains the Trust's Child and Adolescent Mental Health Service (CAMHS) delayed prescribing him medication which was recommended in … |
NHS in England | Closed | 1 Dec 2025 |
| P-004380 | Office of Gas and Electricity Markets (Ofgem) Mr L complains that Ofgem wrongly rejected his application for a Boiler Upgrade Scheme voucher. |
UK Government | Closed | 1 Dec 2025 |
| P-004598 | Department for Education Mrs X complains that her request for the Early Career payment was declined by the Department for Education (DfE) for … |
UK Government | Closed | 1 Dec 2025 |
| P-004386 | Devon Partnership NHS Trust Miss E complains about her recovery coordinator’s involvement in her care while she was in hospital and in the months … |
NHS in England | Closed | 1 Dec 2025 |
| P-004383 | An independent provider in the Colchester area Mrs O complains about the care and treatment her son received from the community paediatrics service for ADHD. |
NHS in England | Closed | 1 Dec 2025 |
| P-004407 | Shrewsbury and Telford Hospital NHS Trust Miss X complains about the care and treatment she received by the Trust. She says she was not given any … |
NHS in England | Closed | 28 Nov 2025 |
| P-004376 | An independent provider in the City of Kingston u… Mrs P complains about aspects of her care and treatment from the Provider from January 2024 to January 2025. These … |
NHS in England | Closed | 28 Nov 2025 |
| P-004436 | Lancashire and South Cumbria NHS Foundation Trust Mr A complains about the standard of care and treatment his mother received from the Trust from November - December … |
NHS in England | Upheld | 28 Nov 2025 |
| P-004419 | Greater Manchester Mental Health NHS Foundation T… Mrs A complains about the discharge process and the lack of medication reviews prior to discharge. |
NHS in England | Closed | 28 Nov 2025 |
| P-004377 | Harrogate and District NHS Foundation Trust Mr Y complains on behalf of his son about Harrogate and District NHS Foundation Trust. He said the Trust incorrectly … |
NHS in England | Closed | 28 Nov 2025 |
| P-004410 | Royal Surrey NHS Foundation Trust Mrs L complains about complications and failings in care following a procedure the Trust carried out on her in April … |
NHS in England | Not upheld | 28 Nov 2025 |
| P-004370 | Bristol, North Somerset and South Gloucestershire… Mr N complains the ICB did not put an appropriate continuing healthcare care plan in place for his son, Mr … |
NHS in England | Closed | 28 Nov 2025 |
| P-004405 | Barking, Havering and Redbridge University Hospit… Mrs O complains about delays in the Trust completing an MRI scan, reviewing the MRI scan, and treating her husband … |
NHS in England | Closed | 28 Nov 2025 |
| P-004371 | Lewisham and Greenwich NHS Trust Mrs E complains about the care the Trust provided her father between March and April 2022. She says it delayed … |
NHS in England | Closed | 28 Nov 2025 |
| P-004369 | Norfolk and Suffolk NHS Foundation Trust Mrs I complains the Trust refused to reassess her son for ADHD despite his school’s request, did not refer him … |
NHS in England | Partly upheld | 28 Nov 2025 |
| P-004437 | University Hospitals Bristol and Weston NHS Found… Miss A complains about the care and treatment her aunt received towards end of life, at the end of April … |
NHS in England | Closed | 28 Nov 2025 |
| P-004368 | East Suffolk and North Essex NHS Foundation Trust Mrs R complains about the Trust's care and treatment of her mother, Mrs L. She also complains the Trust did … |
NHS in England | Closed | 28 Nov 2025 |
| P-004367 | Sandwell and West Birmingham Hospitals NHS Trust Mrs D complains whilst she was giving birth, the obstetrician continued despite struggling to use forceps, then failed to properly … |
NHS in England | Closed | 28 Nov 2025 |
| P-004379 | UK Health Security Agency Mr R complained UK Health Security Agency marked him as non-compliant when he was too unwell to provide contact tracing … |
UK Government | Not upheld | 28 Nov 2025 |
| P-004374 | University Hospitals of Leicester NHS Trust Mr S complains University Hospitals Leicester NHS Trust has charged him for a planned heart surgery on his newborn son, … |
NHS in England | Closed | 28 Nov 2025 |
| P-004372 | South East Coast Ambulance Service NHS Foundation… Miss E complains the Trust did not categorise her fathers 999 call correctly |
NHS in England | Closed | 28 Nov 2025 |
| P-004432 | Gateshead Health NHS Foundation Trust Mrs T complains about her husband's care and says diagnosing his cardiological condition was delayed. She also complains there was … |
NHS in England | Upheld | 28 Nov 2025 |
| P-004375 | Hampshire and Isle of Wight Healthcare NHS Founda… Mr E complains about the service Buckinghamshire Healthcare NHS Trust provided to him and his daughter while she was detained … |
NHS in England | Upheld | 28 Nov 2025 |
| P-004373 | NHS England Mr A complains NHS England upheld the local ICB’s decision that his late mother, Mrs B, was not eligible for … |
NHS in England | Closed | 28 Nov 2025 |