Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004413 | A practice in the West Suffolk area Mr M complains that the surgery's early diagnoses and failure to refer his wife for an X-ray meant there was … |
NHS in England | Closed | 5 Dec 2025 |
| P-004416 | North Bristol NHS Trust Mrs H complains the Trust lacked urgency between it receiving a referral for her son and completing a biopsy, which … |
NHS in England | Partly upheld | 5 Dec 2025 |
| P-004422 | Calderdale and Huddersfield NHS Foundation Trust 2. Mrs P has raised a number of concerns about her husband’s care and treatment which include: concerns about his … |
NHS in England | Closed | 5 Dec 2025 |
| P-004408 | Tees, Esk and Wear Valleys NHS Foundation Trust Miss L complains the Trust failed to accurately assess her son for ADHD between June 2021 and March 2024. She … |
NHS in England | Closed | 5 Dec 2025 |
| P-004406 | York and Scarborough Teaching Hospitals NHS Found… Mrs A complains about the care and treatment provided to her husband, Mr A, by York and Scarborough Teaching Hospitals … |
NHS in England | Closed | 5 Dec 2025 |
| P-004427 | Chesterfield Royal Hospital NHS Foundation Trust Mr X complains the Trust failed to provide his mother, Mrs X, with an anti coagulant. He also says they … |
NHS in England | Closed | 5 Dec 2025 |
| P-004415 | University Hospitals Plymouth NHS Trust Mrs E complains the Trust incorrectly diagnosed her father with colorectal cancer and cancelled his flexible sigmoidoscopy procedure in error. |
NHS in England | Partly upheld | 5 Dec 2025 |
| P-004414 | University College London Hospitals NHS Foundatio… Miss F complains about the care and communication she received from the urology team at University College London Hospitals NHS … |
NHS in England | Closed | 5 Dec 2025 |
| P-004400 | Mersey and West Lancashire Teaching Hospitals NHS… Mr C complains about the treatment and care provided to his father by the Trust between October and December 2023 … |
NHS in England | Closed | 4 Dec 2025 |
| P-004394 | South London and Maudsley NHS Foundation Trust Ms J complains the Trust did not adhere to her reasonable adjustment requests during her psychological assessment process and produced … |
NHS in England | Closed | 4 Dec 2025 |
| P-004399 | East Suffolk and North Essex NHS Foundation Trust Mr R complains that East Suffolk and North Essex NHS Foundation Trust failed to detect abnormalities on his chest X-ray … |
NHS in England | Closed | 4 Dec 2025 |
| P-004404 | Warrington and Halton Hospitals NHS Foundation Tr… Dr D complains the Trust ignored her father's pain levels, denied him appropriate pain management and did not make a … |
NHS in England | Closed | 4 Dec 2025 |
| P-004448 | A practice in the Gravesham area Mrs L contacted us regarding her daughter's care and treatment by the Practice. Specifically, the Practice took two years to … |
NHS in England | Closed | 4 Dec 2025 |
| P-004401 | East Suffolk and North Essex NHS Foundation Trust Mrs D says the Trust did not test her husband Mr D for flu when he was admitted to the … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004395 | University Hospitals of Derby and Burton NHS Foun… Mr B complains about the treatment he has received at the Trust following complications after surgery in May 2022. He … |
NHS in England | Not upheld | 4 Dec 2025 |
| P-004397 | United Lincolnshire Teaching Hospitals NHS Trust Ms R complains United Lincolnshire Hospitals NHS Trust did not see her soon enough after her GP referred her to … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004402 | Bolton NHS Foundation Trust Miss Y complains about the care and treatment she received from the Trust during labour in 1999. She complains her … |
NHS in England | Closed | 4 Dec 2025 |
| P-004390 | Leeds Teaching Hospitals NHS Trust Ms E complains about the care and treatment her mother Ms H received from the Trust. Ms E complains the … |
NHS in England | Closed | 3 Dec 2025 |
| P-004392 | A practice in the Mansfield area Mr R complains the Surgery were dismissive of his health concerns, provided him with inadequate advice, and did not resolve … |
NHS in England | Closed | 3 Dec 2025 |
| P-004393 | A practice in the City of Leicester area Miss Y complains the Practice shared her data without her consent. |
NHS in England | Closed | 3 Dec 2025 |
| P-004418 | Hampshire and Isle of Wight Healthcare NHS Founda… Miss A complains about the standard of care her daughter; Miss B, received from the Trust's mental health team from … |
NHS in England | Upheld | 3 Dec 2025 |
| P-004412 | Royal Devon University Healthcare NHS Foundation … Mrs A complains about a Trust in the Devon area (the Trust). She says the Trust incorrectly charged her mother … |
NHS in England | Closed | 3 Dec 2025 |
| P-004391 | A practice in the Dorset area Ms R complains about the triage and assessment of her mother when she contacted the Practice with chest infection. She … |
NHS in England | Closed | 3 Dec 2025 |
| P-004381 | Buckinghamshire, Oxfordshire and Berkshire West I… Ms P complains about the BSL interpreting service provided by the ICB. She complains the ICB failed to commission an … |
NHS in England | Closed | 1 Dec 2025 |
| P-004598 | Department for Education Mrs X complains that her request for the Early Career payment was declined by the Department for Education (DfE) for … |
UK Government | Closed | 1 Dec 2025 |