Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004693 | University Hospitals Dorset NHS Foundation Trust Mr Z complained the Trust misdiagnosed fluid accumulation, wrongly stopped diuretic therapy, poorly monitored his father's weight, and failed to … |
NHS in England | Closed | 27 Jan 2026 |
| P-004696 | A practice in the Hinckley and Bosworth area Mrs O complained the Practice did not treat her late husband appropriately from July 21-25, 2024, leading to his death … |
NHS in England | Closed | 27 Jan 2026 |
| P-004700 | Independent Case Examiner Mr E complained DWP and ICE did not recommend sufficient financial remedy or service improvements after DWP failed to follow … |
UK Government | Closed | 27 Jan 2026 |
| P-004698 | A practice in the Canterbury area Mrs D complained a GP did not fully investigate her mother's symptoms, provide correct treatment, or urgently refer her for … |
NHS in England | Closed | 27 Jan 2026 |
| P-004827 | A practice in the Canterbury area Mrs D complained that a GP failed to fully investigate her mother's symptoms, provide the right treatment, or urgently refer … |
NHS in England | Closed | 27 Jan 2026 |
| P-004694 | Torbay and South Devon NHS Foundation Trust Mr N complained the Trust had not fully addressed his questions regarding his wife's patient safety review, specifically about the … |
NHS in England | Closed | 27 Jan 2026 |
| P-004697 | Oxford Health NHS Foundation Trust Ms O complained about the conduct of the mental health crisis team and the Trust's refusal to formally investigate her … |
NHS in England | Closed | 27 Jan 2026 |
| P-004678 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs G complained the Trust failed to diagnose the spread of her husband's thoracic cancer to his brain and did … |
NHS in England | Not upheld | 26 Jan 2026 |
| P-004679 | Health and Safety Executive Mr N complained the HSE wrongly rejected his complaint about an inspector and the BSR failed to address his concerns. … |
UK Government | Closed | 26 Jan 2026 |
| P-004681 | Teaching Regulation Agency Mr H complained the TRA took too long (over 5 years) to conduct a disciplinary hearing and notify him about … |
UK Government | Closed | 26 Jan 2026 |
| P-004682 | A practice in the Leeds area Mrs A complained her father, Mr R, received inadequate care from the Practice and Trust, including a lack of face-to-face … |
NHS in England | Closed | 26 Jan 2026 |
| P-004680 | Department for Work and Pensions Mr A complained DWP failed to provide him with an appropriate carpentry course for employment and delayed communicating its decision … |
UK Government | Closed | 26 Jan 2026 |
| P-004683 | Royal Devon University Healthcare NHS Foundation … Mrs S complained the Trust incorrectly discharged her from spinal care, provided insufficient discharge information, gave vague explanations, and failed … |
NHS in England | Closed | 26 Jan 2026 |
| P-004672 | West Hertfordshire Teaching Hospitals NHS Trust Mrs E complained the Trust delayed treating her father's cardiac condition in the ED, failed to involve a cardiologist promptly, … |
NHS in England | Closed | 23 Jan 2026 |
| P-004673 | A dental practice in the Barnet area Mr H complained his dental practice used inconsistent price bands, failed to explain fees, overcharged him, and referred the alleged … |
NHS in England | Closed | 23 Jan 2026 |
| P-004669 | NHS England Mrs L complained NHS England's independent review panel incorrectly upheld the decision that her husband was ineligible for NHS continuing … |
NHS in England | Closed | 23 Jan 2026 |
| P-004667 | A practice in the North Yorkshire area Mr T complained a practice dismissed his wife's symptoms and failed to investigate her tongue/jaw issues, leading to a private … |
NHS in England | Closed | 23 Jan 2026 |
| P-004670 | West Suffolk NHS Foundation Trust Mrs J complained the Trust incorrectly arranged her son K's autism assessment, failed to refer him for a second opinion, … |
NHS in England | Closed | 23 Jan 2026 |
| P-004674 | East and North Hertfordshire Teaching NHS Trust Mrs D complained the Trust did not offer her late husband, Mr D, essential liver treatment during his admission, restricted … |
NHS in England | Closed | 23 Jan 2026 |
| P-004671 | Lancashire and South Cumbria Integrated Care Board Mr Q complained the ICB refused a retrospective review of his late mother's care, used an incorrect document for her … |
NHS in England | Closed | 23 Jan 2026 |
| P-004668 | Kingston and Richmond NHS Foundation Trust Mr A complained the Trust dismissed his symptoms, pressured him into a psychiatric diagnosis and medication, ignored evidence, and linked … |
NHS in England | Closed | 23 Jan 2026 |
| P-004664 | Children and Family Court Advisory and Support Se… Mr S complained a Section 7 report author was biased and Cafcass failed to replace the Family Court Adviser, despite … |
UK Government | Closed | 22 Jan 2026 |
| P-004659 | Lancashire Teaching Hospitals NHS Foundation Trust Miss H complained about her father's stroke treatment, including delayed aspirin, inconsistent information, early induced coma exit, and conflicting complaint … |
NHS in England | Closed | 22 Jan 2026 |
| P-004660 | Office for Standards in Education, Children's Ser… Mr E complained Ofsted and DfE delayed investigating his safeguarding concerns about a school and failed to escalate them appropriately, … |
UK Government | Closed | 22 Jan 2026 |
| P-004665 | An independent provider in the City of Derby area The K's complained 111 and WMAS incorrectly categorised their mother's symptoms, delayed ambulance arrival, and provided incorrect complaint responses, causing … |
NHS in England | Closed | 22 Jan 2026 |