Child Maintenance Service (CMS)
AI-generated summary Mr W complained about the CMS failing to follow the correct process for a DNA test, providing incorrect information, and mishandling his complaint, leading to stress and mental health issues.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
York and Scarborough Teaching Hospitals NHS Foundation Trust
AI-generated summary Miss B complained about inadequate pressure ulcer care, a missed MRI, delayed osteomyelitis treatment, inappropriate discharge, and misdiagnosed delirium for her mother.
NHS Cheshire and Merseyside
AI-generated summary Mr A disagreed with NHS England's independent review panel upholding the decision that his mother, Mrs B, was not eligible for NHS continuing healthcare funding.
Avon and Wiltshire Mental Health Partnership NHS Trust
AI-generated summary Mr M complained about his sister Ms M's three inappropriate discharges and inadequate follow-on care, which he says led to suicide attempts and impacted the family.
A practice in the Bedford area
AI-generated summary Miss D complained about uninvestigated low blood pressure, delayed aortic aneurysm screening referral, and miscommunicated blood test results leading to distress and health impact.
A dental practice in the Leeds area
AI-generated summary Mr K complained the bonding on his dental crown failed twice and he was not offered alternative treatment options, causing embarrassment and financial loss.
A practice in the North Yorkshire area
AI-generated summary Mr R complained the practice refused him an urgent GP consultation and failed to follow procedures for a mental health crisis, worsening his PTSD.
Essex Partnership University NHS Foundation Trust
AI-generated summary Miss B complained about the Trust's use of Oxevision without her consent or sufficient information, and staff relying on it instead of in-person observations, causing anxiety and a sense of vulnerability.
Manchester University NHS Foundation Trust
AI-generated summary Miss L and Miss N complained about inadequate supervision, inappropriate discharge, and lack of palliative care for their brother, leading to pain, distress, and impacting his death.
Child Maintenance Service (CMS)
AI-generated summary Mr A complained the CMS wrongly said he owed arrears, leading to stress, depression, job loss, and financial hardship, and that CMS took too long to provide a breakdown.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Miss A complained about restricted visits, catheterization without consent, lack of inhaler, and discharge with an unexplained wound, causing her mother distress.
Driver and Vehicle Licensing Agency
AI-generated summary Mr D complained the DVLA did not adhere to a recommendation to award his daughter £400 for failings in the relicensing process, and the sum was insufficient.
Mid Yorkshire Teaching NHS Trust
AI-generated summary Mr H complained about district nurses' catheter handling causing trauma and sepsis, nurses not calling an ambulance sooner, and hospital staff not explaining his wife's condition.
A practice in the Walsall area
AI-generated summary Mr B complained the Practice failed to appropriately identify and treat his groin pain between June 2023 and July 2024, delaying access to specialist advice.
Sheffield Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr I complained a consultant cardiologist failed to review his medication when he reported side effects, and ignored his research showing the drugs were unsuitable.
Sheffield Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs B complained about delays in assessments and treatment for her mother, failures to recognise sepsis, incorrect catheter insertion, and incorrect anaesthetic dosage.
An independent provider in the City of Brighton and Hove area
AI-generated summary Miss B complained that the Sussex MSK Partnership wrongly discharged her from spinal treatment, failed to properly assess her, and relied on NICE guidance instead of her needs.
University Hospitals of North Midlands NHS Trust
AI-generated summary Ms A complained about inadequate care for her daughter X, including inappropriate diet, over-medication, forced PEG feeding, TPN tube insertion, and failure to consider disabilities.
An independent provider in the City of Brighton and Hove area
AI-generated summary Miss B complained an independent provider wrongly discharged her from spinal treatment, failed to properly assess her needs, and refused further help by relying on NICE guidance over her individual clinical situation.
East and North Hertfordshire Teaching NHS Trust
AI-generated summary Mr O complained his father received inadequate care, including lack of encouragement to eat, delayed nutritionist referral, falls with unwound wounds, changing diagnoses and a long discharge process.
A practice in the Leeds area
AI-generated summary Miss A complained the Practice gave wrong advice for her son's ADHD referral, gave no updates, and lost confidential documents. A GP was also dismissive.
Home Office
AI-generated summary Mr B complained the Windrush Compensation Scheme (WCS) improperly assessed his claim, delayed sending his award letter, and omitted a period of detention from compensation.
Home Office
AI-generated summary Miss G complained the Windrush Compensation Scheme (WCS) failed to properly consider her evidence as a Close Family Member, leading to an unfair compensation decision.
Criminal Injuries Compensation Authority (CICA)
AI-generated summary Mr G complained the CICA failed to properly review evidence of his PTSD and did not offer access to a psychologist, leading to an incorrect compensation award.
HM Courts and Tribunals Service
AI-generated summary Mr X complained HMCTS did not respond to his email requesting his case be struck out, prolonging the proceedings and impacting his well-being.