Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004735 | Information Commissioner's Office Mr I complained the ICO failed to uphold his daughter’s information rights regarding a subject access request (SAR) against a … |
UK Government | Closed | 29 Jan 2026 |
| P-004723 | Driver and Vehicle Licensing Agency Mr X complained the DVLA unlawfully disclosed his personal data to a car parking management company without reasonable cause, causing … |
UK Government | Closed | 29 Jan 2026 |
| P-004736 | Herefordshire and Worcestershire Health and Care … Mr H complained about significant delays in receiving treatment, the lack of 1:1 therapy, and the Trust's failure to re-refer … |
NHS in England | Closed | 29 Jan 2026 |
| P-004727 | An independent provider in the Redbridge area Ms N complained the Provider added another patient's notes to her medical records, leading to a referral for unnecessary surgery, … |
NHS in England | Closed | 29 Jan 2026 |
| P-004737 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs U complained the Trust did not properly complete her ADHD assessment, the report was inaccurate, and unprofessional comments were … |
NHS in England | Closed | 29 Jan 2026 |
| P-004732 | Health and Safety Executive Mr R complained the HSE did not properly investigate or act on concerns about his daughter getting sunburn on a … |
UK Government | Closed | 29 Jan 2026 |
| P-004739 | Department for Work and Pensions Mr J complained DWP failed to inform him of upcoming state pension changes in 2016 and inadequately publicized them, resulting … |
UK Government | Closed | 29 Jan 2026 |
| P-004731 | George Eliot Hospital NHS Trust Mrs A complained the Trust failed to manage her mother's pressure sores, made her nil by mouth, failed to perform … |
NHS in England | Closed | 29 Jan 2026 |
| P-004733 | A practice in the Lambeth area Mr S complained the Practice failed to provide updates on his funding request, caused delays, arranged unnecessary appointments, ignored medical … |
NHS in England | Closed | 29 Jan 2026 |
| P-004725 | A practice in the Dacorum area Miss U complained a GP failed to identify a bile duct stone from a CT scan, prescribe antibiotics despite an … |
NHS in England | Closed | 29 Jan 2026 |
| P-004722 | Wirral University Teaching Hospital NHS Foundatio… Mr F complained the Trust wrongly decided he was ineligible for an insulin pump, arguing he meets the criteria due … |
NHS in England | Closed | 29 Jan 2026 |
| P-004729 | Driver and Vehicle Licensing Agency Mr O complained the DVLA provided insufficient remedy for financial loss and loss of trust due to a timely failure … |
UK Government | Closed | 29 Jan 2026 |
| P-004730 | University Hospitals Birmingham NHS Foundation Tr… Miss E complained the Trust gave inadequate advice on kidney dialysis, discharged her without proper instructions or medication, was rude, … |
NHS in England | Closed | 29 Jan 2026 |
| P-004726 | Blackpool Teaching Hospitals NHS Foundation Trust Miss O complained about inadequate pain management after her hysterectomy, including insufficient pain relief, no morphine driver, and a lack … |
NHS in England | Partly upheld | 29 Jan 2026 |
| P-004738 | A practice in the Wandsworth area Mrs O complained the Practice failed to explore her daughter's symptoms, including a persistent cough and weight loss, despite a … |
NHS in England | Not upheld | 29 Jan 2026 |
| P-004724 | East and North Hertfordshire Teaching NHS Trust Mrs L complained about the care her mother received during hospital admission, believing it contributed to her mother's death and … |
NHS in England | Closed | 29 Jan 2026 |
| P-004734 | A dental practice in the Salford area Mr A complained the Practice failed to diagnose periodontal disease, extracted a healthy tooth without consent, and performed inadequate infection … |
NHS in England | Closed | 29 Jan 2026 |
| P-004728 | Home Office Mr A complained the Windrush Compensation Scheme applied rules too narrowly, not adequately reflecting his extended employment exclusion's impact on … |
UK Government | Closed | 29 Jan 2026 |
| P-004715 | County Durham and Darlington NHS Foundation Trust Ms U complained her father received inadequate assessment, leading to a preventable fall and injury, and cited delayed medication and … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004708 | The Dudley Group NHS Foundation Trust Mrs X complained her husband received improper care, including delayed diagnosis, misinterpreted symptoms, poor communication, inappropriate end-of-life care, and an … |
NHS in England | Not upheld | 28 Jan 2026 |
| P-004712 | Department for Work and Pensions Ms L complained the DWP delayed processing her ESA claim, leading to a loss of housing benefit, and that the … |
UK Government | Closed | 28 Jan 2026 |
| P-004847 | An independent provider in the Chelmsford area Mr R complained about a failure to follow up on the second part of a hernia surgery, and poor complaint … |
NHS in England | Closed | 28 Jan 2026 |
| P-004706 | Guy's and St Thomas' NHS Foundation Trust Miss U complained the Trust failed to inform her mother of cancer recurrence symptoms and inadequately monitored her, causing delayed … |
NHS in England | Closed | 28 Jan 2026 |
| P-004703 | UK Research and Innovation Dr J complained UKRI misdirected him about extending grant payment timescales, causing his company significant financial loss, operational difficulties, and … |
UK Government | Closed | 28 Jan 2026 |
| P-004702 | Central and North West London NHS Foundation Trust Ms S complained about a community nurse breaching confidentiality, delayed/missed medical reviews, false imprisonment, neglect, and defamation by Trust staff, … |
NHS in England | Closed | 28 Jan 2026 |