Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004472 | An independent provider in the Cornwall area We consider there have been failings with the way in which Psychiatry UK (PUK) conducted Miss T’s autism assessment. This … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004475 | A practice in the South Gloucestershire area Miss X complains about the care and treatment her three-year-old daughter received from the Practice in November 2024. She says … |
NHS in England | Not upheld | 16 Dec 2025 |
| P-004479 | A dental practice in the Salford area Miss Y is complaining about the care and treatment she received from a Dental Practice in Greater Manchester between January … |
NHS in England | Closed | 16 Dec 2025 |
| P-004482 | Norfolk and Suffolk NHS Foundation Trust Mr L complains about the care and treatment the Trust gave when discharging him from mental health services. He complains … |
NHS in England | Closed | 16 Dec 2025 |
| P-004484 | Lincolnshire Partnership NHS Foundation Trust Mr A and Mrs B complaint about the care and treatment he received from the Trust while an inpatient on … |
NHS in England | Not upheld | 16 Dec 2025 |
| P-004473 | University Hospitals Birmingham NHS Foundation Tr… Mrs U complains about the following aspects of the care and treatment her sister, Ms A received from the Trust. … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004474 | South West Yorkshire Partnership NHS Foundation T… Miss A complains about her care and treatment by the Trust between 2019 and 2021. She says the Trust did … |
NHS in England | Not upheld | 16 Dec 2025 |
| P-004476 | West London NHS Trust Miss X complains about the care and treatment she received from the Trust in October 2022. |
NHS in England | Upheld | 16 Dec 2025 |
| P-004485 | Department for Work and Pensions Mr V complains about DWP’s decision to request refund of a Universal Credit (UC) Advance payment. He explains he needed … |
UK Government | Closed | 16 Dec 2025 |
| P-004478 | University Hospitals of Leicester NHS Trust Mrs B complains that doctors at the Trust did not investigate her late husband's worsening heart failure until it was … |
NHS in England | Closed | 16 Dec 2025 |
| P-004487 | University Hospitals Sussex NHS Foundation Trust Mr Y has concerns that his mother experienced a fall at the Trust and subsequently died. Mr Y was also … |
NHS in England | Closed | 16 Dec 2025 |
| P-004483 | Worcestershire Acute Hospitals NHS Trust Mr N complains about the Trust’s record keeping of his medical records around how he obtained his HIV infection. |
NHS in England | Closed | 16 Dec 2025 |
| P-004465 | HM Courts and Tribunals Service Mrs X complains that the automated email she received from HMCTS after submitting her divorce application was misleading. Mrs X … |
UK Government | Closed | 15 Dec 2025 |
| P-004470 | Surrey and Borders Partnership NHS Foundation Tru… Mr C complained about the treatment the Trust gave his sister in 2020 with regard to inappropriate medication, inadequate risk … |
NHS in England | Partly upheld | 15 Dec 2025 |
| P-004469 | An independent provider in the Cotswold area Mr E complains that the Practice did not refer him to an NHS specialist dentist for his root canal treatment … |
NHS in England | Closed | 15 Dec 2025 |
| P-004466 | Guy's and St Thomas' NHS Foundation Trust Mr W complains about aspects of how the Trust dealt with the discharge of his wife, Mrs W, following a … |
NHS in England | Closed | 15 Dec 2025 |
| P-004467 | A practice in the Newcastle upon Tyne area Mr F complains about the treatment to him by his local GP Practice in June 2023. He complains a procedure … |
NHS in England | Closed | 15 Dec 2025 |
| P-004468 | University Hospitals of Liverpool Group Mrs E complains about aspects of care and treatment her sister, Miss A received from The Trust. She says the … |
NHS in England | Closed | 15 Dec 2025 |
| P-004471 | Salisbury NHS Foundation Trust Dr D attended the ED with concerns about his heart. He was not admitted and paid privately for treatment. |
NHS in England | Closed | 15 Dec 2025 |
| P-004463 | Barts Health NHS Trust Mrs O says the Trust did not treat her correctly following a breast cancer diagnosis. |
NHS in England | Closed | 12 Dec 2025 |
| P-004464 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complains about aspects of care provided to her father, Mr E, by the Trust during his admission from … |
NHS in England | Closed | 12 Dec 2025 |
| P-004459 | Northern Care Alliance NHS Foundation Trust Mrs B complains the Trust failed to provide appropriate care to her husband in November 2019. She says it cancelled … |
NHS in England | Closed | 11 Dec 2025 |
| P-004458 | Birmingham Women's and Children's NHS Foundation … Mr B complains about the care and treatment provided to his son P, who had ADHD and autism, in 2021. … |
NHS in England | Closed | 11 Dec 2025 |
| P-004457 | Leeds Community Healthcare NHS Trust complaint is that the musculoskeletal department failed to provide correct tests, treatment advice or diagnosis, causing him unnecessary pain and … |
NHS in England | Partly upheld | 11 Dec 2025 |
| P-004460 | NHS Cheshire and Merseyside Mrs X complains about how NHS Cheshire and Merseyside Integrated Care Board has considered her mother's redress payments. |
NHS in England | Closed | 11 Dec 2025 |