Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004744 | NHS England - South - South West (Local office) Miss B complained NHS England's independent review panel (IRP) wrongly upheld a decision that she was not eligible for Continuing … |
NHS in England | Closed | 30 Jan 2026 |
| P-004747 | Calderdale and Huddersfield NHS Foundation Trust Mrs B complained the Practice failed to consider Mr A had cancer or refer him, and the Trust inappropriately discharged … |
NHS in England | Closed | 30 Jan 2026 |
| P-004764 | A practice in the North Northamptonshire area Mr B complained the Practice didn't offer a face-to-face appointment or suitable pain relief for his wife's rib pain, and … |
NHS in England | Closed | 30 Jan 2026 |
| P-004760 | Tees, Esk and Wear Valleys NHS Foundation Trust Mr U complained the child and adolescent mental health service delayed prescribing ADHD medication for his son due to staffing … |
NHS in England | Closed | 30 Jan 2026 |
| P-004743 | Norfolk and Norwich University Hospitals NHS Foun… Miss H complained the Trust's cardiology department failed to determine the cause of Mr H's AF, conduct tests, or consult … |
NHS in England | Closed | 30 Jan 2026 |
| P-004758 | North Middlesex University Hospital NHS Trust Miss O complained about incorrect administration of induction hormones, a cannula left in too long, an incorrectly administered epidural, and … |
NHS in England | Closed | 30 Jan 2026 |
| P-004869 | Child Maintenance Service (CMS) Mr A complained CMS wrongly said it could arrange DNA testing, then retracted, causing distress to his children and damaging … |
UK Government | Closed | 30 Jan 2026 |
| P-004753 | Guy's and St Thomas' NHS Foundation Trust Mrs O complained about her brother's discharge, including being discharged before he was fit, lack of assessments/referrals, and a delayed … |
NHS in England | Closed | 30 Jan 2026 |
| P-004765 | A dental practice in the Hounslow area Miss A complained about pre-crown work done without adequate pain relief and with a poor attitude, resulting in a cut … |
NHS in England | Closed | 30 Jan 2026 |
| P-004762 | Avon and Wiltshire Mental Health Partnership NHS … Mr Q complained the Trust did not explore more treatment options for his anxiety, worsening his condition. |
NHS in England | Closed | 30 Jan 2026 |
| P-004749 | Guy's and St Thomas' NHS Foundation Trust Mr A complained his wife was not informed about dry mouth/mucus build-up risks with her NIV or given a humidifier … |
NHS in England | Not upheld | 30 Jan 2026 |
| P-004756 | A practice in the St. Helens area Miss A complained that the medical centre incorrectly stated she could only be referred to the local NHS ADHD assessment … |
NHS in England | Closed | 30 Jan 2026 |
| P-004742 | Stockport NHS Foundation Trust Mr P complained an orthopaedic surgeon performed an inappropriate fasciotomy for Dupuytren’s disease and incorrectly documented that he requested the … |
NHS in England | Closed | 30 Jan 2026 |
| P-004757 | A practice in the Birmingham area Miss A complained the Trust refused an MRI and the Practice lied about a referral, verbally abused her, and wrongfully … |
NHS in England | Closed | 30 Jan 2026 |
| P-004752 | Barnsley Hospital NHS Foundation Trust Mrs U complained about her husband's immunotherapy treatment, communication about side effects and COPD, and inadequate care from Trust A. … |
NHS in England | Closed | 30 Jan 2026 |
| P-004751 | South West Yorkshire Partnership NHS Foundation T… Mr C complained that the Trust prescribed him quetiapine which caused side effects and did not listen to his concerns. … |
NHS in England | Not upheld | 30 Jan 2026 |
| P-004748 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs E complained about delays in diagnosing her son with autism, and the lack of follow up care, impacting his … |
NHS in England | Closed | 30 Jan 2026 |
| P-004763 | HM Revenue and Customs Mr N complained HMRC did not correctly apply its Admin Law Manual (ADML1300) to his case, resulting in financial hardship … |
UK Government | Closed | 30 Jan 2026 |
| P-004750 | HM Courts and Tribunals Service Mr R complained HMCTS allowed undisclosed and late evidence during hearings, leading to unfair proceedings and a denial of justice. … |
UK Government | Closed | 30 Jan 2026 |
| P-004761 | HM Revenue and Customs Mr D complained HMRC erroneously set his tax rate and estimated income, causing a large income tax underpayment, financial hardship, … |
UK Government | Closed | 30 Jan 2026 |
| P-004759 | Wirral University Teaching Hospital NHS Foundatio… Mrs L complained about equipment failure, staff discussions during her eye surgery, and poor communication from the ophthalmology service, leading … |
NHS in England | Closed | 30 Jan 2026 |
| P-004754 | Sherwood Forest Hospitals NHS Foundation Trust Mr G, represented by his wife, complained about multiple discharges when not medically ready, proximity to unsafe patients, and delays … |
NHS in England | Closed | 30 Jan 2026 |
| P-004745 | A practice in the North Yorkshire area Miss A complained the Practice failed to provide appointments, take symptoms seriously, misdiagnosed a UTI, didn't inform her of negative … |
NHS in England | Closed | 30 Jan 2026 |
| P-004726 | Blackpool Teaching Hospitals NHS Foundation Trust Miss O complained about inadequate pain management after her hysterectomy, including insufficient pain relief, no morphine driver, and a lack … |
NHS in England | Partly upheld | 29 Jan 2026 |
| P-004725 | A practice in the Dacorum area Miss U complained a GP failed to identify a bile duct stone from a CT scan, prescribe antibiotics despite an … |
NHS in England | Closed | 29 Jan 2026 |