Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004517 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs H is concerned about the Trust’s transparency surrounding events concerning her daughter’s death in October 2023. |
NHS in England | Closed | 18 Dec 2025 |
| P-004522 | Charity Commission Mr O complains on 1 August 2024 the Charity Commission declined to investigate his concerns about a charity. |
UK Government | Closed | 18 Dec 2025 |
| P-004514 | A practice in the Gateshead area Mrs G complains in April 2024, a medical practice in the Gateshead area did not reissue her medication at the … |
NHS in England | Closed | 18 Dec 2025 |
| P-004521 | A practice in the Croydon area Miss K complains that the Practice did not approve the prescription exemption form that she submitted to it in a … |
NHS in England | Closed | 18 Dec 2025 |
| P-004504 | Chesterfield Royal Hospital NHS Foundation Trust Mrs L complains that the Trust refused to reimburse her for the cost of replacement hearing aids, despite telling her … |
NHS in England | Closed | 17 Dec 2025 |
| P-004494 | A practice in the Braintree area Mrs L complains about aspects of the care the Practice provided her husband, Mr L, prior to his death in … |
NHS in England | Closed | 17 Dec 2025 |
| P-004542 | South East Coast Ambulance Service NHS Foundation… Mrs F complains paramedics from South East Coast Ambulance Service NHS Foundation Trust failed to take her to hospital for … |
NHS in England | Closed | 17 Dec 2025 |
| P-004503 | Bedfordshire Hospitals NHS Foundation Trust Mrs F complains that the Trust did not give her husband, Mr F six-monthly liver follow-ups and did not manage … |
NHS in England | Partly upheld | 17 Dec 2025 |
| P-004491 | North Tees and Hartlepool NHS Foundation Trust Mrs H complains about aspects of care and treatment her mother, Mrs K received from the Trust. she says there … |
NHS in England | Closed | 17 Dec 2025 |
| P-004498 | Bedfordshire Hospitals NHS Foundation Trust Mrs P complains that Bedfordshire Hospitals NHS Foundation Trust's colorectal team did not complete any further investigations or make any … |
NHS in England | Closed | 17 Dec 2025 |
| P-004541 | HM Revenue and Customs Mr A complains that HMRC mishandled his tax affairs relating to his travelling expenses claims. Mr A also complains that … |
UK Government | Closed | 17 Dec 2025 |
| P-004490 | A practice in the Teignbridge area Miss F complains the Practice sent her a behaviour warning letter. She also complains the Practice resolved her complaint without … |
NHS in England | Closed | 17 Dec 2025 |
| P-004492 | Oxford University Hospitals NHS Foundation Trust Mrs N complains about a Hospital Trust as she says it did not pick up on her diverticular disease sooner, … |
NHS in England | Closed | 17 Dec 2025 |
| P-004493 | Child Maintenance Service (CMS) Mr H complains about the Child Maintenance Service's management of payment arrangements for his child maintenance case |
UK Government | Closed | 17 Dec 2025 |
| P-004502 | Lewisham and Greenwich NHS Trust Mr E and Miss G have complained that the Trust misdiagnosed their son, S, due to lack of investigations and … |
NHS in England | Closed | 17 Dec 2025 |
| P-004505 | Children and Family Court Advisory and Support Se… Miss A complains about the professional conduct of a Cafcass Guardian and the manner in which they have communicated with … |
UK Government | Closed | 17 Dec 2025 |
| P-004496 | Frimley Health NHS Foundation Trust Ms T complained about aspects of her father's care and the invoice he later received. She asked the Trust to … |
NHS in England | Closed | 17 Dec 2025 |
| P-004495 | University Hospitals Sussex NHS Foundation Trust We do not see any indications of maladministration or service failure for all of Mr Harris' complainant components. There are … |
NHS in England | Closed | 17 Dec 2025 |
| P-004501 | Stockport NHS Foundation Trust Ms C complains about the care and treatment that her mother, Mrs K received as an inpatient in April 2021 … |
NHS in England | Partly upheld | 17 Dec 2025 |
| P-004497 | A practice in the Somerset area Dr O says her GP Practice did not treat her appropriately after she was diagnosed with shingles. |
NHS in England | Closed | 17 Dec 2025 |
| P-004489 | HM Courts and Tribunals Service Mr X complains that he was not informed that the claim he submitted had been struck out, until he contacted … |
UK Government | Closed | 17 Dec 2025 |
| P-004488 | A practice in the Wigan area Ms E complains about the care and treatment she received when she attended her GP surgery on 7 and 10 … |
NHS in England | Closed | 17 Dec 2025 |
| P-004481 | Nottingham University Hospitals NHS Trust Mr X brings his complaint to us regarding his partner's care and treatment outside our time limit. |
NHS in England | Closed | 16 Dec 2025 |
| P-004486 | Buckinghamshire, Oxfordshire and Berkshire West I… Miss P complains that the ICB’s policy to not routinely fund female sterilisation is not based on relevant evidence, guidelines, … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004483 | Worcestershire Acute Hospitals NHS Trust Mr N complains about the Trust’s record keeping of his medical records around how he obtained his HIV infection. |
NHS in England | Closed | 16 Dec 2025 |