Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mr A complained HMCTS failed to issue his claim forms, provided incorrect information about fee remission, and mishandled his subsequent complaints, causing distress and potential invalid dismissals.
AI-generated summary Mr R complained HMCTS gave impossible deadlines, failed to provide fair processes or reasonable adjustments for his dyslexia, and dismissed parts of his complaint as judicial issues.
AI-generated summary Mr S complains Cornwall Trust did not disclose his partner's heart failure and DNACPR, or explain medication. He also complains Royal Cornwall Trust failed to communicate her Treatment Escalation Plan.
AI-generated summary Mr S complained Cornwall Trust did not disclose his partner's heart failure/DNACPR, explain medication, or give bed guidance. He also complained Royal Cornwall Trust didn't communicate her Treatment Escalation Plan.
AI-generated summary Mr B complained the Trust misused its Violence and Aggression Policy, put his son's care at risk after he complained, and lost his son's emergency medication.
AI-generated summary Mr R complained the Trust missed several opportunities to diagnose his heart condition in 2023, leading to two unnecessary heart attacks, significant pain, distress, and a PTSD diagnosis.
AI-generated summary Mr R complained that CMS's consolatory payment did not adequately reflect the severity, duration, and impact of its failings, which caused him distress and financial difficulties.
AI-generated summary Mr N complained the Trust failed to recognize signs of recurrent breast cancer in his wife after surgery, not performing a full body scan, which he believes shortened her life.
AI-generated summary Mr O complained the Trust failed to properly inform him of the risks and severe side effects of a stem cell transplant, invalidating his consent and accelerating his MS.
AI-generated summary Miss J complained three organisations failed to administer her mother's medications, treat diarrhoea, and promptly treat sepsis, alleging premature discharge and incorrect medication contributed to her mother's death.
AI-generated summary Mr A complained he was discharged without completing requested pulmonary tuberculosis (TB) testing or referral, which he attributed to racism and risked his family.
AI-generated summary Mr O complained about an unnecessary armpit drainage procedure performed without his consent, inappropriately by his bedside, and against previous medical advice.
AI-generated summary Mr C complained the Trust repeatedly rejected his mental health referral, causing delayed treatment and distress, until his MP intervened.
AI-generated summary Ms R complained the Trust failed to provide appropriate mental health care and support to her son, including during his transition to adult services and a psychosis episode.
AI-generated summary Mrs M complained about multiple care failures for her daughter, including treatment delays, a dirty room, a mistaken injection, poor communication, and staff conduct, causing distress and potential health risks.
AI-generated summary Miss A complained Cafcass disclosed her ADHD diagnosis without permission, incorrectly referenced mental health issues, did not follow its domestic abuse pathway, and failed to implement her reasonable adjustment needs.
AI-generated summary Mrs O complained about NHS England's decision to uphold the ICB's decision that her husband was not eligible for NHS Continuing Healthcare, causing him to pay for care costs.
AI-generated summary Mrs A complained about delays in diagnosing her skin cancer due to cancelled appointments, leading to distress, discomfort, more complicated surgery, and nerve damage.
AI-generated summary Mr I complained about delays in diagnosing and treating his wife's infections, leading to her death, and inadequate nursing care on her last day.
AI-generated summary Mr E complained Veterans UK handled his asthma claim poorly, with delays transferring it and incorrect handling, causing him stress and impacting his mental health.
AI-generated summary Mrs T complained the Trust lost her two gold rings due to incorrect procedures when recording and handling patient property, causing her stress.
AI-generated summary Miss L complained AJM Healthcare took too long to deliver a suitable wheelchair, failed to communicate, and did not collect the old one, impacting her health and finances; also the ICB did not investigate her complaint properly.
AI-generated summary Mrs B complained about delays in arranging an MRI scan and inadequate care at the ED for her husband, leading to his death and preventing end-of-life decisions.
AI-generated summary Miss B complained about the Trust's use of Oxevision without her consent or sufficient information, and staff relying on it instead of in-person observations, causing anxiety and a sense of vulnerability.
AI-generated summary Mr A disagreed with NHS England's independent review panel upholding the decision that his mother, Mrs B, was not eligible for NHS continuing healthcare funding.