Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004533 | Central London Community Healthcare NHS Trust Mrs H complains about the care the Trust provided to her husband, Mr H on 24 July 2024. Specifically, she … |
NHS in England | Closed | 22 Dec 2025 |
| P-004540 | The Royal Wolverhampton NHS Trust Mrs U complains about the care and treatment her mother, Mrs O received at the Royal Wolverhampton NHS Trust between … |
NHS in England | Closed | 22 Dec 2025 |
| P-004537 | University Hospitals Birmingham NHS Foundation Tr… Miss L complains that during surgery the Trust failed to treat her gastrointestinal perforation and failed to provide appropriate aftercare … |
NHS in England | Closed | 22 Dec 2025 |
| P-004539 | Epsom and St Helier University Hospitals NHS Trust Ms C complains about aspects of the care and treatment provided by the Trust to her father during two admissions … |
NHS in England | Closed | 22 Dec 2025 |
| P-004528 | A practice in the Derbyshire Dales area Mr C complains the Practice shared his medical records, removed him from its list of patients, and failed to respond … |
NHS in England | Closed | 19 Dec 2025 |
| P-004524 | Prisons and Probation Ombudsman Mr D complains about the treatment he received whilst in prison from HM Prison and Probation Service staff. He also … |
UK Government | Closed | 19 Dec 2025 |
| P-004531 | South Warwickshire University NHS Foundation Trust Mr L complains during his stepfather's admission in October and November 2021, SWFT failed in various aspects of his stepfather's … |
NHS in England | Not upheld | 19 Dec 2025 |
| P-004529 | Croydon Health Services NHS Trust Ms N complains about the care and communication provided by the Dermatology department at Croydon Health Services NHS Trust in … |
NHS in England | Closed | 19 Dec 2025 |
| P-004526 | A practice in the Chelmsford area Miss R complains that the Centre did not diagnose her or her daughter with scabies soon enough. Miss R says … |
NHS in England | Closed | 19 Dec 2025 |
| P-004797 | HM Revenue and Customs Mrs Q complains about tax advice HM Revenue & Customs gave in 2014. |
UK Government | Closed | 19 Dec 2025 |
| P-004532 | East Suffolk and North Essex NHS Foundation Trust Mrs M complains about the care and treatment her husband received from in September 2020. She complains the Trust did … |
NHS in England | Partly upheld | 19 Dec 2025 |
| P-004525 | NHS Cheshire and Merseyside Mrs N complains an ICB failed to recognise her daughter was eligible for full continuing healthcare funding (CHC) from November … |
NHS in England | Closed | 19 Dec 2025 |
| P-004530 | University Hospitals Birmingham NHS Foundation Tr… Miss H complains about aspects of the care and treatment the Trust provided to her father, Mr H over three … |
NHS in England | Closed | 19 Dec 2025 |
| P-004523 | Home Office Mr A complains about the Windrush Compensation Scheme's compensation award to him as a close family member. He says the … |
UK Government | Closed | 19 Dec 2025 |
| P-004527 | Tameside and Glossop Integrated Care NHS Foundati… Mrs F complains about the Trust's decision to discharge her partner from hospital when he was not fit to do … |
NHS in England | Partly upheld | 19 Dec 2025 |
| P-004519 | A practice in the North Yorkshire area Ms C complains about the care and treatment she received from her GP Practice in the North Yorkshire Area during … |
NHS in England | Not upheld | 18 Dec 2025 |
| P-004513 | A dental practice in the Hounslow area Mr S complains about aspects of care and treatment he received from a dental practice in the London Borough of … |
NHS in England | Closed | 18 Dec 2025 |
| P-004522 | Charity Commission Mr O complains on 1 August 2024 the Charity Commission declined to investigate his concerns about a charity. |
UK Government | Closed | 18 Dec 2025 |
| P-004517 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs H is concerned about the Trust’s transparency surrounding events concerning her daughter’s death in October 2023. |
NHS in England | Closed | 18 Dec 2025 |
| P-004515 | Driver and Vehicle Licensing Agency Mr A complains about the level of financial remedy he has been awarded following his application to reclassify his vehicle, … |
UK Government | Closed | 18 Dec 2025 |
| P-004511 | North Tees and Hartlepool NHS Foundation Trust Miss L complains the Trust did an intimate examination after the birth of her child without properly explaining it or … |
NHS in England | Partly upheld | 18 Dec 2025 |
| P-004518 | NHS England - Midlands and East (regional office) Mr K complains that NHS England’s independent review panel upheld the local integrated care board’s decision that his wife was … |
NHS in England | Closed | 18 Dec 2025 |
| P-004520 | University Hospitals Birmingham NHS Foundation Tr… Miss E complains about the care and treatment the Trust gave to her late grandfather. She complains about the lack … |
NHS in England | Closed | 18 Dec 2025 |
| P-004508 | Child Maintenance Service (CMS) Mr C complains that the Child Maintenance Service (CMS) did not promptly review his maintenance liability after he told it … |
UK Government | Upheld | 18 Dec 2025 |
| P-004510 | A practice in the Leeds area Mr U is complaining the Practice wrongly told him he needed to inform the DVLA that he had suspected Obstructive … |
NHS in England | Closed | 18 Dec 2025 |