Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004791 | Gateshead Health NHS Foundation Trust Mrs C complained about difficulties obtaining pain relief during labour, including delays and failure to discuss all options with her. |
NHS in England | Closed | 9 Feb 2026 |
| P-004787 | HM Courts and Tribunals Service Mrs L complained HMCTS did not offer a suitable remedy after losing her defence statement, which led to a CCJ … |
UK Government | Closed | 9 Feb 2026 |
| P-004789 | University Hospitals of North Midlands NHS Trust Mrs O complained the Trust should have done further tests on Mr R to establish the cause of his symptoms, … |
NHS in England | Closed | 9 Feb 2026 |
| P-004782 | Central and North West London NHS Foundation Trust Mr and Mrs R complained their son's psychiatrist didn't fully consider his history, incorrectly concluded he wasn't depressed, and inappropriately … |
NHS in England | Partly upheld | 5 Feb 2026 |
| P-004785 | A practice in the Torbay area Mr A complained the practice incorrectly completed his father’s death certificate, didn't provide an amended certificate without cost, and mishandled … |
NHS in England | Closed | 5 Feb 2026 |
| P-004783 | A dental practice in the Manchester area Mr C complained the practice didn't meet its duty of care regarding his dental implant request and failed to follow … |
NHS in England | Closed | 5 Feb 2026 |
| P-004784 | A practice in the Oadby and Wigston area Ms A complained the practice decided her mother should be nil by mouth without a proper assessment, and about the … |
NHS in England | Upheld | 5 Feb 2026 |
| P-004779 | Epsom and St Helier University Hospitals NHS Trust Mr A complained the Trust reduced his mother's oxygen and removed life support without consent, against medical advice and her … |
NHS in England | Closed | 4 Feb 2026 |
| P-004780 | Gloucestershire Hospitals NHS Foundation Trust Ms C complained the Trust failed to properly investigate and treat the cause of her abdominal pain, fainting, high blood … |
NHS in England | Closed | 4 Feb 2026 |
| P-004778 | The Dudley Group NHS Foundation Trust Mrs E complained the Trust stopped her podiatry treatment, offered no alternatives, and this caused pain, reduced mobility, and decline … |
NHS in England | Closed | 4 Feb 2026 |
| P-004781 | Barts Health NHS Trust Mr K complained about the care and treatment provided by the Trust to Mr K during hospital admissions from November … |
NHS in England | Closed | 4 Feb 2026 |
| P-004777 | HM Courts and Tribunals Service Mr Y complained HMCTS administrative staff wrongly noted his hearing duration, leading to a vacated hearing, delays, and financial stress. |
UK Government | Closed | 4 Feb 2026 |
| P-004771 | A practice in the Barnet area Miss P complained the Practice refused tests for her son, wrongly reported her to social services, asked about past referrals, … |
NHS in England | Closed | 3 Feb 2026 |
| P-004776 | Leicestershire Partnership NHS Trust Mrs E complained the Trust failed to provide her child with trauma therapy, a lead professional, risk assessment, and care … |
NHS in England | Closed | 3 Feb 2026 |
| P-004769 | Worcestershire Acute Hospitals NHS Trust Mr B complained the Trust prematurely discharged his father and didn't give the family necessary information before they withdrew treatment. |
NHS in England | Closed | 3 Feb 2026 |
| P-004775 | Northampton General Hospital NHS Trust Miss O complained Trust A failed to correctly perform her nose surgery and Trust B declined to perform a further … |
NHS in England | Closed | 3 Feb 2026 |
| P-004774 | Isle of Wight NHS Trust Miss P complained the Trust delayed identifying and acting on her father's sepsis and anastomotic leak, leading to his death … |
NHS in England | Not upheld | 3 Feb 2026 |
| P-004772 | University Hospitals Coventry and Warwickshire NH… Mr A complained the Trust gave contradictory information about his father's treatment, failed to keep records, refused a statement, and … |
NHS in England | Closed | 3 Feb 2026 |
| P-004770 | Pennine Care NHS Foundation Trust Mr J complained the Trust wrongly declined his CMHT referral, didn't properly communicate the decision, and mishandled his complaint. |
NHS in England | Closed | 3 Feb 2026 |
| P-004773 | A practice in the Newham area Mr D complained the Practice didn't consider his father's symptoms of non-Hodgkin's lymphoma and the Trust didn't correctly monitor his … |
NHS in England | Closed | 3 Feb 2026 |
| P-004766 | Student Loans Company (SLC) Mrs R complained SLC wrongly reviewed her childcare payment evidence, leading to tuition fees, financial hardship, and distress, preventing her … |
UK Government | Closed | 2 Feb 2026 |
| P-004768 | A practice in the Stockton-on-Tees area Ms R complained the Practice failed to deliver clinical care, wrongfully removed her from the practice, and the ICB wrongfully … |
NHS in England | Closed | 2 Feb 2026 |
| P-004767 | Children and Family Court Advisory and Support Se… Mr R complained a Cafcass safeguarding letter was wrongly shared, biased, and the Section 7 report ignored his evidence and … |
UK Government | Closed | 2 Feb 2026 |
| P-004762 | Avon and Wiltshire Mental Health Partnership NHS … Mr Q complained the Trust did not explore more treatment options for his anxiety, worsening his condition. |
NHS in England | Closed | 30 Jan 2026 |
| P-004758 | North Middlesex University Hospital NHS Trust Miss O complained about incorrect administration of induction hormones, a cannula left in too long, an incorrectly administered epidural, and … |
NHS in England | Closed | 30 Jan 2026 |