HM Courts and Tribunals Service
AI-generated summary Mr I complained HMCTS failed to email a court order as agreed, resulting in delays, uncertainty, and unnecessary stress.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mr Q complained the Trust mishandled his wife's medication, kept her in hospital too long, and overdosed her, causing pain and a stroke.
HM Courts and Tribunals Service
AI-generated summary Ms D complained HMCTS failed to process her mother's 2017 appeal against the removal of Ms D as financial attorney, preventing the court from considering her mother's wishes.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Miss C complained the Trust failed to inform her mother of a heart attack, provide urgent treatment, or administer medications, leading to her premature death.
South Tyneside and Sunderland NHS Foundation Trust
AI-generated summary Mr Q complained about delays in his wife's vascular surgery, conflicting priority assessments, and the ultimate decision not to perform elective interventions.
North West Ambulance Service NHS Trust
AI-generated summary Mrs B alleged the Trust failed to treat her daughter and take her to hospital, which she believes directly led to her daughter's death.
South Warwickshire University NHS Foundation Trust
AI-generated summary Mrs A complained the Trust lost her father's hearing aid and refused responsibility, causing him distress, communication issues, and financial loss.
University Hospitals of North Midlands NHS Trust
AI-generated summary Ms B complained that the Trust's identified care failings caused her newborn's condition to worsen and contributed to the baby's death.
Northamptonshire Healthcare NHS Foundation Trust
AI-generated summary Mr S complained the Trust imposed contact restrictions without following policies, failing to review or explain them, which negatively impacted his neurodivergent communication needs.
An independent provider in the Wakefield area
AI-generated summary Miss A complained the Hospice failed to conduct a medication review, provided inappropriate care, and wrongly placed her mother on an end-of-life pathway, resulting in her death.
A practice in the Torridge area
AI-generated summary Mrs M complained about her late husband's poor care and monitoring over many years, and the Practice's significant delay in responding to her complaint queries.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Dr E complained that a court advisor was biased, providing advice only to the opposing party and lying in court, which negatively impacted the court's decision regarding his child.
Countess of Chester Hospital NHS Foundation Trust
AI-generated summary Mrs G complained about a nine-month delay in informing them about a BRAF mutation in her husband's cancer, believing it denied treatment options and led to his death.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Miss X complained the Trust failed to inform her of surgical risks, underdosed medication, delayed pressure sore treatment, had failed cannulation attempts, and that nursing staff were rude.
Worcestershire Acute Hospitals NHS Trust
AI-generated summary Miss G complained the Trust missed opportunities to diagnose her father's UTI and lost his valuable gold rings, impacting his health outcome.
NHS South West London Integrated Care Board
AI-generated summary Ms E complained the ICB improperly constituted an MDT meeting, inappropriately reduced her care hours, and ignored urgent review requests.
HM Revenue and Customs
AI-generated summary Mr B complained HMRC disconnected calls, assigned an incorrect tax code, mishandled his BBSI information, and improperly taxed his pension contributions.
University Hospitals of North Midlands NHS Trust
AI-generated summary Ms T alleged her father received poor care, including delayed endoscopy, inadequate bedsore, medication and hygiene management, and insensitive complaint handling, contributing to his early discharge.
North West Anglia NHS Foundation Trust
AI-generated summary Mr R complained the Trust missed several opportunities to diagnose his heart condition in 2023, leading to two unnecessary heart attacks, significant pain, distress, and a PTSD diagnosis.
A practice in the North East Lincolnshire area
AI-generated summary Mr L complained a GP Practice failed to refer him for ear wax removal in December 2024, causing pain, hearing loss for weeks, and forcing him to pay privately.
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Miss J complained three organisations failed to administer her mother's medications, treat diarrhoea, and promptly treat sepsis, alleging premature discharge and incorrect medication contributed to her mother's death.
Tameside and Glossop Integrated Care NHS Foundation Trust
AI-generated summary Ms W complained her father, Mr O, received poor care, including neglected dementia needs, painful repositioning, inadequate hydration/nutrition, ineffective pain management, and poor pressure sore care.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Miss A complained Cafcass disclosed her ADHD diagnosis without permission, incorrectly referenced mental health issues, did not follow its domestic abuse pathway, and failed to implement her reasonable adjustment needs.
Cornwall Partnership NHS Foundation Trust
AI-generated summary Mr S complained Cornwall Trust did not disclose his partner's heart failure/DNACPR, explain medication, or give bed guidance. He also complained Royal Cornwall Trust didn't communicate her Treatment Escalation Plan.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs M complained about multiple care failures for her daughter, including treatment delays, a dirty room, a mistaken injection, poor communication, and staff conduct, causing distress and potential health risks.