Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004814 | A dental practice in the West Northamptonshire ar… Mr O complained his dental check-ups were too short, X-rays were refused, and he was incorrectly removed from the practice … |
NHS in England | Upheld | 11 Feb 2026 |
| P-004816 | HM Revenue and Customs Ms H complained that HMRC pursued her for repayment of Self-Employed Income Support Scheme grants after initially stating they wouldn't. |
UK Government | Closed | 11 Feb 2026 |
| P-004817 | Lancashire and South Cumbria NHS Foundation Trust Mr H complained the Trust inappropriately examined his son after consent was withdrawn and made a misrepresentative safeguarding referral without … |
NHS in England | Closed | 11 Feb 2026 |
| P-004810 | North East London NHS Foundation Trust Mr K complained a Trust social worker contacted him despite requests not to, threatened sectioning, and obstructed his care plans. |
NHS in England | Closed | 11 Feb 2026 |
| P-004813 | A practice in the Medway area Miss B complained her GP made errors on consultation notes, incorrectly stating she refused a sputum sample and describing her … |
NHS in England | Closed | 11 Feb 2026 |
| P-004799 | A practice in the City of Westminster area Ms G complained about a delayed lithium prescription, causing distress, uncertainty, and loss of trust in the Practice. |
NHS in England | Closed | 10 Feb 2026 |
| P-004803 | The Princess Alexandra Hospital NHS Trust Mrs R complained the Trust failed to perform a mental capacity assessment for Mr R and delayed antibiotics, leading to … |
NHS in England | Closed | 10 Feb 2026 |
| P-004805 | NHS South West London Integrated Care Board Ms N complained the ICB's Assisted Conception Treatment policy discriminates against same-sex couples regarding NHS-funded fertility treatment. |
NHS in England | Closed | 10 Feb 2026 |
| P-004802 | A dental practice in the Slough area Mr A complained about substandard orthodontic treatment, leading to pain, discomfort, diet issues, speech problems, and low self-esteem. |
NHS in England | Closed | 10 Feb 2026 |
| P-004806 | HM Courts and Tribunals Service Mr X complained about multiple delays and errors by HMCTS during legal proceedings, including lost documents and delayed responses. |
UK Government | Closed | 10 Feb 2026 |
| P-004800 | University Hospitals Plymouth NHS Trust Mrs A complained about failures in her father's care at the UTC, including a failure to diagnose septic arthritis promptly. |
NHS in England | Closed | 10 Feb 2026 |
| P-004798 | A practice in the Camden area Ms J complained about a painful cervical examination at the Practice, citing lack of consent and an unauthorised person present. |
NHS in England | Closed | 10 Feb 2026 |
| P-004804 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss J complained the Trust caused her baby's skull fracture during a c-section, and provided inconsistent explanations about the injury. |
NHS in England | Closed | 10 Feb 2026 |
| P-004808 | A practice in the Blaby area Mrs N complained her daughter was inappropriately prescribed a vaginal pessary and cream by a PA for potential thrush, without … |
NHS in England | Upheld | 10 Feb 2026 |
| P-004801 | Kent and Medway Mental Health NHS Trust Mr D complained about mental health service failings including communication refusal, inappropriate referral closures, and inadequate crisis response. |
NHS in England | Closed | 10 Feb 2026 |
| P-004809 | Children and Family Court Advisory and Support Se… Ms O complained that CAFCASS twice tried to withdraw from her case, causing delays. |
UK Government | Closed | 10 Feb 2026 |
| P-004807 | Leeds Teaching Hospitals NHS Trust Mrs V complained the Trust failed to diagnose her brother's cancer after multiple hospital visits, and didn't act on suspicious … |
NHS in England | Not upheld | 10 Feb 2026 |
| P-004790 | A practice in the Camden area Mr L complained that the Practice did not perform proper tests when his father presented with chest pain, leading to … |
NHS in England | Closed | 9 Feb 2026 |
| P-004788 | Shrewsbury and Telford Hospital NHS Trust Ms X complained about multiple failures in her mother's care including misdiagnosis, communication issues, medication errors, and lack of nutritional … |
NHS in England | Closed | 9 Feb 2026 |
| P-004787 | HM Courts and Tribunals Service Mrs L complained HMCTS did not offer a suitable remedy after losing her defence statement, which led to a CCJ … |
UK Government | Closed | 9 Feb 2026 |
| P-004796 | Bedfordshire Hospitals NHS Foundation Trust Mrs E complained about failures in her father's care, including delayed angiosarcoma diagnosis, failure to realise severity, referral delays, poor … |
NHS in England | Closed | 9 Feb 2026 |
| P-004791 | Gateshead Health NHS Foundation Trust Mrs C complained about difficulties obtaining pain relief during labour, including delays and failure to discuss all options with her. |
NHS in England | Closed | 9 Feb 2026 |
| P-004789 | University Hospitals of North Midlands NHS Trust Mrs O complained the Trust should have done further tests on Mr R to establish the cause of his symptoms, … |
NHS in England | Closed | 9 Feb 2026 |
| P-004792 | East Lancashire Hospitals NHS Trust Mrs O complained the Trust did not complete appropriate cancer checks for Mr L, failed to provide appropriate treatment, and … |
NHS in England | Partly upheld | 9 Feb 2026 |
| P-004793 | United Lincolnshire Teaching Hospitals NHS Trust Ms A and Ms B complained about delays in their brother's cancer treatment, failure to discuss his prognosis, and not … |
NHS in England | Partly upheld | 9 Feb 2026 |