Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004562 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss P complains about the treatment Northern Lincolnshire and Goole NHS Foundation Trust provided to her during labour in June … |
NHS in England | Closed | 5 Jan 2026 |
| P-004569 | Charity Commission Ms M complains the Commission failed to carry out a ‘fit and proper’ investigation into concerns she raised about a … |
UK Government | Closed | 5 Jan 2026 |
| P-004566 | A practice in the Reading area Mrs K complains that her GP surgery made a prescription error and didn't treat this a patient safety matter. She … |
NHS in England | Closed | 5 Jan 2026 |
| P-004561 | Milton Keynes University Hospital NHS Foundation … Mrs Y complains about the care and treatment her mother, Mrs D, received from Milton Keynes University Hospital NHS Foundation … |
NHS in England | Partly upheld | 2 Jan 2026 |
| P-004554 | A practice in the Wokingham area Mr L complains on behalf of his Father, Mr M about a GP practice in Reading regarding face-to-face appointments and … |
NHS in England | Closed | 31 Dec 2025 |
| P-004559 | Child Maintenance Service (CMS) Mrs A complains CMS failed to take enforcement action on outstanding arrears owed to her. She also complains CMS delayed … |
UK Government | Closed | 31 Dec 2025 |
| P-004560 | Lewisham and Greenwich NHS Trust Ms A complains about the care and treatment the Trust provided to her mother over a number of years. She … |
NHS in England | Partly upheld | 31 Dec 2025 |
| P-004558 | Manchester University NHS Foundation Trust Mr U complains on behalf of his wife, Mrs U, about Northern Care Alliance NHS Foundation Trust and Manchester University … |
NHS in England | Closed | 30 Dec 2025 |
| P-004557 | Dorset County Hospital NHS Foundation Trust Mrs S complains that Dorset County Hospital NHS Foundation Trust misdiagnosed her pelvic organ prolapse in February 2023. It said … |
NHS in England | Not upheld | 30 Dec 2025 |
| P-004556 | Sherwood Forest Hospitals NHS Foundation Trust Mrs T complains about her mother’s experience in the emergency department at Sherwood Forest Hospitals NHS Foundation Trust in December … |
NHS in England | Partly upheld | 30 Dec 2025 |
| P-004555 | A practice in the Bradford area | NHS in England | Partly upheld | 30 Dec 2025 |
| P-004552 | A practice in the Wandsworth area Mr G complains the Practice did not identify his spontaneous pneumothorax. |
NHS in England | Closed | 29 Dec 2025 |
| P-004551 | A practice in the Leeds area Ms J complains the Practice did not appropriately treat her perimenopause symptoms and disregarded her concerns based on normal blood … |
NHS in England | Closed | 29 Dec 2025 |
| P-004550 | University Hospitals Coventry and Warwickshire NH… Mr E complains about the treatment he received from the Trust between March 2023 and May 2025, in relation to … |
NHS in England | Closed | 24 Dec 2025 |
| P-004549 | University Hospitals of Leicester NHS Trust Miss A complains about the care provided to her father, Mr B, by University Hospitals of Leicester NHS Trust (the … |
NHS in England | Closed | 24 Dec 2025 |
| P-004548 | Office of Gas and Electricity Markets (Ofgem) Mr O complains that in May 2025, Office of Gas and Electricity Markets (Ofgem) revoked his access to the renewable … |
UK Government | Closed | 23 Dec 2025 |
| P-004546 | Liverpool Universities NHS Foundation Trust Ms C complains about the following aspects of the care and treatment provided to her mother, Ms A in 2023. … |
NHS in England | Not upheld | 23 Dec 2025 |
| P-004545 | A dental practice in the East Lindsey area Mrs B complains about aspects of her care and treatment at the Practice between June 2024 and May 2025. She … |
NHS in England | Closed | 23 Dec 2025 |
| P-004547 | University Hospitals Sussex NHS Foundation Trust Mr B complains University Hospitals Sussex NHS Foundation Trust failed to appropriately examine his mother when she attended the Emergency … |
NHS in England | Partly upheld | 23 Dec 2025 |
| P-004544 | The Dudley Group NHS Foundation Trust Ms A complains about the overseas visitor charges she received. |
NHS in England | Closed | 23 Dec 2025 |
| P-004543 | NHS Sussex | NHS in England | Not upheld | 23 Dec 2025 |
| P-004536 | NHS Cheshire and Merseyside Mrs Z and Mrs P complain Cheshire and Merseyside Integrated Care Board (ICB) denied them an opportunity to appeal the … |
NHS in England | Closed | 22 Dec 2025 |
| P-004534 | NHS Cheshire and Merseyside Mr and Mrs T complain about Cheshire and Merseyside Integrated Care Board (ICB) due to the additional fee’s they were … |
NHS in England | Closed | 22 Dec 2025 |
| P-004538 | A practice in the Norwich area Miss M complains about aspects of her care and treatment by the Practice between May 2022 and March 2025. She … |
NHS in England | Closed | 22 Dec 2025 |
| P-004540 | The Royal Wolverhampton NHS Trust Mrs U complains about the care and treatment her mother, Mrs O received at the Royal Wolverhampton NHS Trust between … |
NHS in England | Closed | 22 Dec 2025 |