A practice in the Richmond upon Thames area
AI-generated summary Mr E complained a Practice incorrectly declined to investigate his complaint about a misleading safeguarding referral, causing parental blame and psychological distress.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Nottingham University Hospitals NHS Trust
AI-generated summary Miss B complained the Trust provided inadequate care to her father, Mr B, regarding infection treatment, nutritional support, skin management, and a skull crack, contributing to his death.
Northern Lincolnshire and Goole NHS Foundation Trust
AI-generated summary Mrs V complained the Trust left a surgical suture in her abdomen after a c-section, causing an infection, and staff gave conflicting advice on wound care during her readmission.
NHS Dorset
AI-generated summary Mr H complained NHS Dorset rescinded its offer to pay for digitisation and destruction of his daughter's PHB records, leaving him to cover an unaffordable cost and causing him stress.
A practice in the Kirklees area
AI-generated summary Mr B complained the Practice did not address Mr A's swollen legs, the Trust failed to manage his pain, and did not act on a radiologist's spleen scan report.
Lancashire Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs X complained her mother, Mrs P, did not receive salbutamol medication until two days before her death, which Mrs X believes resulted in her mother's death.
An independent provider in the Shropshire area
AI-generated summary Mrs E complained her mother, Mrs A, received insufficient pain relief and no in-person clinician attendance from the hospice in her final days, causing unnecessary suffering.
HM Revenue and Customs
AI-generated summary Mrs U complained HMRC incorrectly rejected her claim for Home Responsibility Protection Credits due to an erroneous Married Woman’s Reduced Rate Election on her NI record.
Manchester University NHS Foundation Trust
AI-generated summary Ms T complained about multiple failings in her daughter Ms A's care, including unsafe discharge, delayed diagnoses, medication errors, and poor communication, contributing to her death.
South London and Maudsley NHS Foundation Trust
AI-generated summary Mr K complained the Trust increased his lamotrigine dose inappropriately, failed to act on reported symptoms, delayed a medication review, and mishandled his subsequent complaint.
Driver and Vehicle Standards Agency
AI-generated summary Mr R complained the DVSA incorrectly removed his motorcycle approved training body authorisation for two months without a warning, and that the compensation offered was insufficient and discriminatory.
The Princess Alexandra Hospital NHS Trust
AI-generated summary Ms B complained her father, Mr C, received a morphine overdose in hospital due to an altered prescription and multiple nurses administering it, which she believes contributed to his death.
A practice in the East Riding of Yorkshire area
AI-generated summary Mrs L complained the Practice inadequately consulted her mother, Mrs N, by resisting a home visit, not performing a physical examination, and failing to submit a prescription, contributing to her death.
A practice in the South Oxfordshire area
AI-generated summary Mr A complained the Practice incorrectly diagnosed his mother's legs, failed to prescribe antibiotics, and wrongly referred her to social services, leading to her forced removal and death.
A practice in the Lincoln area
AI-generated summary Mr A complained the Practice failed to act on suicidal ideation disclosures, denied him recording consultations as a reasonable adjustment, mishandled his complaint, and treated him differently afterwards.
A practice in the West Suffolk area
AI-generated summary Miss A complained the Practice failed to diagnose or promptly refer her for endometriosis, causing her significant pain and distress.
Gloucestershire Hospitals NHS Foundation Trust
AI-generated summary Mr P alleged the Trust failed to perform necessary brain imaging and gave inappropriate discharge advice for his wife, leading to avoidable harm and her death.
An independent provider in the Cumberland area
AI-generated summary Mr A complained the Practice inadequately reviewed his conditions before prescribing ramipril, ignored evidence of harm, and dismissed symptoms, leading to chronic health issues.
County Durham and Darlington NHS Foundation Trust
AI-generated summary Mr Z complained the Trust failed to inform his family of his wife's critical condition, did not treat her for sepsis, delayed an MRCP scan, and took 18 months to respond to the complaint.
Manchester University NHS Foundation Trust
AI-generated summary Mrs N complained the Trust failed to diagnose and treat her father's symptoms, missing opportunities that could have affected his outcome.
HM Courts and Tribunals Service
AI-generated summary Mr I complained HMCTS failed to email a court order as agreed, resulting in delays, uncertainty, and unnecessary stress.
Sheffield Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs B complained about a lack of follow-up after hysterectomy, undisclosed infection, and dismissive staff regarding her pain.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Dr S complained the Trust failed to investigate critical heart symptoms, recorded reviews incorrectly, and dismissed clotting risks, leading to a decline in her health.
A practice in the South Holland area
AI-generated summary Mrs O complained the Practice failed to investigate infection symptoms and delayed blood test results, resulting in a sepsis diagnosis and prolonged suffering.
Dorset Healthcare University NHS Foundation Trust
AI-generated summary Mr T complained the Trust failed to discuss Mrs T's diagnosis, provide explanations, and inappropriately advised lowering her medication dosage.