Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Miss A complained the Trust failed to treat her fiancé Mr B with IV fluids/antibiotics, recognise clotting/sepsis symptoms, or perform an emergency scan quickly enough, which she believes contributed to his death.
AI-generated summary Miss X complained the Trust failed to address her high thyroid levels after a stillbirth, potentially causing two subsequent losses. She also alleged poor communication about causes of death and inappropriate assumptions about her mental health.
AI-generated summary Mr C complained about insufficient speech and language therapy and assessment delays for his son, Master C, which negatively impacted his son's behavioural and speech abilities.
AI-generated summary Ms O complained the Trust failed to provide emotional support and privacy during a foeticide procedure. She also alleged failings in birth options, medication, monitoring, and pain relief, causing severe distress and injury.
AI-generated summary Mr A complained a loose crown was recemented incorrectly, using the wrong procedure, which left exposed dental cement and sharp edges, causing him pain.
AI-generated summary Mrs L complained the Practice failed to triage, treat, and diagnose her daughter's ear infection, recorded symptoms incorrectly, and handled her complaint poorly, causing distress.
AI-generated summary Miss R complained the Trust failed to provide her father Mr R with adequate hydration and mouth care, improperly managed his pain medication, and reinserted a catheter without family consultation.
AI-generated summary Mr B complained the Trust failed to tell him his father was end-of-life and refused his overnight stay, leading to lost time and mental health impact. He also mentioned lack of information on lymph nodes.
AI-generated summary Mrs K complained about delays in her father Mr L being seen and treated for sepsis in the ED, which she believed reduced his chance of survival. She also cited a failure to assess his heart murmur.
AI-generated summary Mr O complained the Practice failed to inform him of an abnormal ECG in 2015 and delayed investigations, leading to a late diagnosis and treatment of left ventricular hypertrophy.
AI-generated summary Miss P complained the Centre wrongly refused an ECG for her ADHD treatment and offered no alternatives. She also found the Centre Manager's complaint response cold and dismissive, causing significant distress.
AI-generated summary Mr S complained about the Trust's lack of care for his father, Mr H, resulting in an avoidable fall with severe injuries that contributed to his death.
AI-generated summary Mrs B complained the DfE failed to take appropriate action regarding safeguarding concerns at her children's school, causing distress and educational disruption.
AI-generated summary Mr B complained about experiencing sexual, intimidation, and physical abuse during his section on the Trust's mental health units.
AI-generated summary Mr G complained the OPG delayed responding to his complaints and provided insufficient compensation for poor service, causing him significant stress and anxiety.
AI-generated summary Mrs C complained a Practice and Trust failed to adequately assess her mother's worsening symptoms, delaying a lymphoma diagnosis and potential treatment.
AI-generated summary Miss X complained the Trust provided poor care to her grandmother, including insulin mismanagement, inadequate monitoring, hygiene, fall prevention, medication handling, and communication.
AI-generated summary Ms A complained the Trust's inappropriate monitoring of her brother's ICD led to his preventable death.
AI-generated summary Mrs P complained the Trust failed to identify her husband's cancer, provided poor inpatient care, and confusingly communicated his diagnosis and treatment.
AI-generated summary Miss S complained the Practice incorrectly referred her daughter, who has ADHD and autism, to an adult audiology service and performed unnecessary ear mould procedures.
AI-generated summary Miss M complained the Trust mismanaged her spinal referral and discharged her without treatment, leading to a delayed diagnosis of severe spine stenosis and prolonged pain.
AI-generated summary Mrs N complained HMCTS failed to record a hearing, improperly withheld and delayed transcripts, and handled her complaint dishonestly, causing significant stress and costs.
Ms E complains about the Humber and North Yorkshire Integrated Care Board, did not provide appropriate aftercare following her surgery. She says she cannot access the therabite on prescription that she needs for physiotherapy during July 2025.
AI-generated summary Mrs L complained the Trust mismanaged her husband's insulin, provided undignified care, misdiagnosed him, and wrongly placed him on end-of-life care, leading to his avoidable death.
AI-generated summary Miss D complained about the care and treatment her mother received from the Trust in early 2022, believing it contributed to her mother's death.