Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004832 | University College London Hospitals NHS Foundatio… Miss V complained about failures by the Practice and the Trust in her father's care, including delayed scans, poor communication, … |
NHS in England | Closed | 13 Feb 2026 |
| P-004835 | Bedfordshire Hospitals NHS Foundation Trust Mr. X complained the Trust discharged his wife when she was not medically fit, questioning if more could have been … |
NHS in England | Closed | 13 Feb 2026 |
| P-004830 | Nottingham University Hospitals NHS Trust Mrs H complained the Trust did not offer her husband immunotherapy or investigate his symptoms adequately, potentially affecting his chance … |
NHS in England | Closed | 13 Feb 2026 |
| P-004819 | Oxford University Hospitals NHS Foundation Trust Miss B complained about the Trust changing her brother's next of kin information and not providing adequate support with his … |
NHS in England | Closed | 12 Feb 2026 |
| P-004822 | A dental practice in the Swale area Mrs M complained about incorrect advice, unnecessary treatments, and refusal of medication at the Clinic after her wisdom tooth removal. |
NHS in England | Closed | 12 Feb 2026 |
| P-004821 | North London NHS Foundation Trust Miss A complained the Trust did not carry out diagnostic testing for her schizophrenia between 2002 and 2021. |
NHS in England | Closed | 12 Feb 2026 |
| P-004826 | A practice in the Dorset area Mr J complained about an overly cautious sertraline titration, missed medication reviews, and lack of referral for an autism assessment … |
NHS in England | Closed | 12 Feb 2026 |
| P-004824 | Information Commissioner's Office Mr L complained the ICO did not challenge a Local Authority's £730.90 charge for a copy of his data requested … |
UK Government | Closed | 12 Feb 2026 |
| P-004820 | Tees, Esk and Wear Valleys NHS Foundation Trust Mr U complained about missed opportunities to identify his autism, failure to properly assess his needs and complaint handling by … |
NHS in England | Upheld | 12 Feb 2026 |
| P-004825 | South Tyneside and Sunderland NHS Foundation Trust Mrs N complained her mother was prematurely discharged without proper oxygen weaning, home oxygen, or a care package, leading to … |
NHS in England | Closed | 12 Feb 2026 |
| P-004823 | Essex Partnership University NHS Foundation Trust Ms B complained about failures in her mother's nutritional care, mental state monitoring, communication, and medication follow-up by the Trust. |
NHS in England | Partly upheld | 12 Feb 2026 |
| P-004814 | A dental practice in the West Northamptonshire ar… Mr O complained his dental check-ups were too short, X-rays were refused, and he was incorrectly removed from the practice … |
NHS in England | Upheld | 11 Feb 2026 |
| P-004811 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Ms L complained her son's fractured collarbone wasn't diagnosed promptly at the Trust, causing prolonged pain and distress. |
NHS in England | Closed | 11 Feb 2026 |
| P-004818 | Home Office Miss A complained the Windrush Compensation Scheme wrongly denied her compensation for injustices suffered after arriving in the UK. |
UK Government | Closed | 11 Feb 2026 |
| P-004816 | HM Revenue and Customs Ms H complained that HMRC pursued her for repayment of Self-Employed Income Support Scheme grants after initially stating they wouldn't. |
UK Government | Closed | 11 Feb 2026 |
| P-004817 | Lancashire and South Cumbria NHS Foundation Trust Mr H complained the Trust inappropriately examined his son after consent was withdrawn and made a misrepresentative safeguarding referral without … |
NHS in England | Closed | 11 Feb 2026 |
| P-004810 | North East London NHS Foundation Trust Mr K complained a Trust social worker contacted him despite requests not to, threatened sectioning, and obstructed his care plans. |
NHS in England | Closed | 11 Feb 2026 |
| P-004815 | West Midlands Ambulance Service University NHS Fo… Mrs O complained about delays in the ambulance crew entering her property, transporting her husband, providing oxygen, and responding when … |
NHS in England | Closed | 11 Feb 2026 |
| P-004812 | Home Office Mrs X complained the Home Office wrongly decided she was ineligible for Windrush compensation and disregarded her communication preferences. |
UK Government | Closed | 11 Feb 2026 |
| P-004813 | A practice in the Medway area Miss B complained her GP made errors on consultation notes, incorrectly stating she refused a sputum sample and describing her … |
NHS in England | Closed | 11 Feb 2026 |
| P-004807 | Leeds Teaching Hospitals NHS Trust Mrs V complained the Trust failed to diagnose her brother's cancer after multiple hospital visits, and didn't act on suspicious … |
NHS in England | Not upheld | 10 Feb 2026 |
| P-004804 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss J complained the Trust caused her baby's skull fracture during a c-section, and provided inconsistent explanations about the injury. |
NHS in England | Closed | 10 Feb 2026 |
| P-004798 | A practice in the Camden area Ms J complained about a painful cervical examination at the Practice, citing lack of consent and an unauthorised person present. |
NHS in England | Closed | 10 Feb 2026 |
| P-004805 | NHS South West London Integrated Care Board Ms N complained the ICB's Assisted Conception Treatment policy discriminates against same-sex couples regarding NHS-funded fertility treatment. |
NHS in England | Closed | 10 Feb 2026 |
| P-004799 | A practice in the City of Westminster area Ms G complained about a delayed lithium prescription, causing distress, uncertainty, and loss of trust in the Practice. |
NHS in England | Closed | 10 Feb 2026 |