Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004591 | Royal Cornwall Hospitals NHS Trust Mr E complains about a range of issues relating to the care and treatment two different hospital trusts gave to … |
NHS in England | Closed | 8 Jan 2026 |
| P-004587 | An independent provider in the Colchester area Mrs W complains about the autism spectrum disorder (ASD) assessment Provide carried out for her daughter, Miss W, in 2024. |
NHS in England | Closed | 8 Jan 2026 |
| P-004590 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs Y complains the Trust included the personal data of other patients on her brother's discharge paperwork in April and … |
NHS in England | Closed | 8 Jan 2026 |
| P-004588 | Suffolk and North East Essex Integrated Care Board Mrs O complains the ICB decided not to reimburse unpaid care provided during the period September 2018 to December 2019. |
NHS in England | Closed | 8 Jan 2026 |
| P-004586 | Leeds Teaching Hospitals NHS Trust Mrs K complains about aspects of care and treatment the Trust gave her daughter, Ms K, between February and December … |
NHS in England | Closed | 8 Jan 2026 |
| P-004584 | Nottingham University Hospitals NHS Trust Mrs E complains the Trust failed to operate on her colloid cyst. She also complains about the way the Trust … |
NHS in England | Upheld | 7 Jan 2026 |
| P-004582 | Lewisham and Greenwich NHS Trust Mr L complains that the Trust provided inadequate care to his partner Ms T. He also says it failed to … |
NHS in England | Closed | 7 Jan 2026 |
| P-004579 | A practice in the Broadland area Mr H complains about aspects of care and treatment a GP Practice in the Norfolk area (the Practice) provided between … |
NHS in England | Closed | 7 Jan 2026 |
| P-004585 | North Bristol NHS Trust Mrs A complains about the care and treatment her husband received at the Trust. She also complains about the lack … |
NHS in England | Closed | 7 Jan 2026 |
| P-004578 | HM Revenue and Customs Mrs T complains that HMRC failed to tell her in 2010 that the Home Responsibilities Protection (HRP) scheme which had … |
UK Government | Closed | 7 Jan 2026 |
| P-004580 | A practice in the Richmond upon Thames area Ms M complains about the care and treatment she received from her GP Practice for perimenopausal symptoms. |
NHS in England | Closed | 7 Jan 2026 |
| P-004577 | A practice in the Castle Point area Mr L complains that the Practice missed opportunities to refer his father sooner for tests which would have detected his … |
NHS in England | Closed | 7 Jan 2026 |
| P-004576 | Department for Work and Pensions Mrs Y complains that DWP has failed to appropriately consider the extent of the procedural failures, delays, and distress she … |
UK Government | Closed | 7 Jan 2026 |
| P-004583 | A practice in the Dorset area Miss K complains the practice should not have ended her prescription. |
NHS in England | Closed | 7 Jan 2026 |
| P-004571 | London North West University Healthcare NHS Trust Mrs A complains London North West University Healthcare NHS Trust (the Trust) incorrectly charged her husband, Mr A for treatment … |
NHS in England | Closed | 6 Jan 2026 |
| P-004573 | A practice in the Norwich area Mrs H complains about a GP Practice in Norwich that failed to support her husband Mr H mental health needs. |
NHS in England | Closed | 6 Jan 2026 |
| P-004570 | Sussex Partnership NHS Foundation Trust Miss O complains Sussex Partnership NHS Foundation Trust (the Trust) did not provide her with support or treatment since March … |
NHS in England | Closed | 6 Jan 2026 |
| P-004574 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs Y complains the Trust discharged her husband, Mr Y, in May 2023 without obtaining further investigations which would have … |
NHS in England | Partly upheld | 6 Jan 2026 |
| P-004575 | Dorset Healthcare University NHS Foundation Trust Mr I complains the Trust failed to return his voicemail, provided no ADHD care or treatment after his private diagnosis … |
NHS in England | Closed | 6 Jan 2026 |
| P-004572 | Chelsea and Westminster Hospital NHS Foundation T… Mrs P complains the Trust were not aware of her birth plan and history when she arrived for a planned … |
NHS in England | Closed | 6 Jan 2026 |
| P-004565 | Guy's and St Thomas' NHS Foundation Trust Miss U complains about the care and treatment received at two hospitals between April and June 2022. She complains the … |
NHS in England | Closed | 5 Jan 2026 |
| P-004569 | Charity Commission Ms M complains the Commission failed to carry out a ‘fit and proper’ investigation into concerns she raised about a … |
UK Government | Closed | 5 Jan 2026 |
| P-004566 | A practice in the Reading area Mrs K complains that her GP surgery made a prescription error and didn't treat this a patient safety matter. She … |
NHS in England | Closed | 5 Jan 2026 |
| P-004564 | Home Office Mr O complains about the Home Office's Windrush Compensation Scheme and that it did not fully consider his application when … |
UK Government | Closed | 5 Jan 2026 |
| P-004563 | Lancashire Teaching Hospitals NHS Foundation Trust Mr N complains that in June 2024, the Trust should have added him to the radiofrequency denervation procedure waiting list, … |
NHS in England | Closed | 5 Jan 2026 |