Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005261 | Department for Work and Pensions Mr D tells us the Department for Work and Pensions (DWP) mishandled his benefits. He also complains both the DWP … |
UK Government | Closed | 21 Apr 2026 |
| P-005262 | A practice in the King's Lynn and West Norfolk ar… Ms R complains that the Practice declined to visit her mother, Ms L, in December 2022. |
NHS in England | Closed | 21 Apr 2026 |
| P-005264 | Legal Aid Agency Mr E complains about being pursued for a £3,586.50 debt by the LAA, despite applying for legal aid in early … |
UK Government | Closed | 21 Apr 2026 |
| P-005263 | East Lancashire Hospitals NHS Trust Mrs U is unhappy that she was diagnosed with chronic pancreatitis for several years, only to later learn from a … |
NHS in England | Closed | 21 Apr 2026 |
| P-005257 | South East Coast Ambulance Service NHS Foundation… Mr E complains that South East Coast Ambulance Service NHS Foundation Trust did not categorise his calls to the Trust … |
NHS in England | Closed | 20 Apr 2026 |
| P-005255 | An independent provider in the Merton area Ms G complains about complications following gender revision surgery, resulting in a hernia. |
NHS in England | Closed | 20 Apr 2026 |
| P-005253 | Barnsley Hospital NHS Foundation Trust Mrs A complains that Barnsley Hospital NHS Foundation Trust inappropriately disconnected her husband’s oxygen. |
NHS in England | Upheld | 20 Apr 2026 |
| P-005256 | Midlands Partnership University NHS Foundation Tr… Mrs Q complains that in November 2024 the Trust did not transfer Miss V to a different clinician in a … |
NHS in England | Closed | 20 Apr 2026 |
| P-005254 | Manchester University NHS Foundation Trust Mr F complains the NCA perforated his wife's oesophagus during a procedure in October 2023. He also complains MFT prematurely … |
NHS in England | Closed | 20 Apr 2026 |
| P-005252 | North Bristol NHS Trust Mr I complains about the overseas patient charges he and his wife, Mrs M received from North Bristol NHS Trust … |
NHS in England | Closed | 20 Apr 2026 |
| P-005251 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complains about the care provided by the Trust, including inadequate information about surgical risks, delays in follow-up, dismissal … |
NHS in England | Closed | 20 Apr 2026 |
| P-005240 | North West Anglia NHS Foundation Trust Mr O complains about aspects of care and treatment the Trust provided to his wife, Mrs O, between March and … |
NHS in England | Closed | 19 Apr 2026 |
| P-005242 | Department for Work and Pensions Ms B complains about how DWP used a Direct Earnings Attachment (DEA) to recover a debt it says she owed. … |
UK Government | Closed | 19 Apr 2026 |
| P-005241 | An independent provider in the Hillingdon area Ms Y complains Harrow Health CIC mismanaged an assessment for attention deficit hyperactivity disorder (ADHD) in February 2025. Specifically, Ms … |
NHS in England | Closed | 19 Apr 2026 |
| P-005249 | A practice in the Arun area Mr A complains about the care provided by an NHS GP Practice. He says it incorrectly prescribed medication and removed … |
NHS in England | Closed | 19 Apr 2026 |
| P-005239 | Avon and Wiltshire Mental Health Partnership NHS … Mrs E complains about the care her daughter, Ms C, received from the Trust in 2022 and 2023. She says … |
NHS in England | Closed | 19 Apr 2026 |
| P-005246 | Nottingham University Hospitals NHS Trust Mr E complains about the care and treatment the Trust provided to him between December 2023 and July 2024 following … |
NHS in England | Closed | 19 Apr 2026 |
| P-005250 | A practice in the Guildford area Mr N complains the Surgery’s nurse pursued referrals to the local authority’s Safeguarding Unit in March and May 2024 without … |
NHS in England | Closed | 19 Apr 2026 |
| P-005247 | University Hospitals Plymouth NHS Trust Ms U complains about her care at the Trust. Specifically she complains about a lack of, a follow-up CT scan, … |
NHS in England | Upheld | 19 Apr 2026 |
| P-005248 | Department for Work and Pensions Mr E complains about the service he received from the Department for Work and Pensions (DWP) between April 1997 and … |
UK Government | Closed | 19 Apr 2026 |
| P-005244 | South East Coast Ambulance Service NHS Foundation… In relation to the care and treatment given to her husband, Mrs N said the organisations did not warn of … |
NHS in England | Not upheld | 19 Apr 2026 |
| P-005243 | Calderdale and Huddersfield NHS Foundation Trust Mrs M complains that Calderdale and Huddersfield NHS Foundation Trust failed to recognise the severity of her daughter, Miss H’s … |
NHS in England | Partly upheld | 19 Apr 2026 |
| P-005235 | Barts Health NHS Trust Ms O complains about the maternity care she had from the Trust on 9 and 10 October 2023. |
NHS in England | Upheld | 16 Apr 2026 |
| P-005236 | Warrington and Halton Hospitals NHS Foundation Tr… Miss X complains about the postnatal care she received from the Trust following four miscarriages. |
NHS in England | Closed | 16 Apr 2026 |
| P-005237 | Sandwell and West Birmingham Hospitals NHS Trust Miss A complains about aspects of the care and treatment her fiancé, Mr B, received from the Trust during an … |
NHS in England | Closed | 16 Apr 2026 |