University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss R complained the Trust failed to properly investigate her partner's swallowing problems, wrongly assuming alcohol was the cause and delaying throat cancer diagnosis.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Walsall Healthcare NHS Trust
AI-generated summary Miss C complained the Trust failed to promptly inform social services about her pregnancy and included inaccurate information, causing distress and allegedly influencing her child's removal.
South Western Ambulance Service NHS Foundation Trust
AI-generated summary Mr D complained paramedics wrongly decided not to take his mother to hospital following a 999 call, which delayed her care for gall bladder failure and led to her death.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs E complained a GP misdiagnosed her mother's cancer, a hospital failed to scan, and another hospital provided poor communication and discharge care, causing distress.
Home Office
AI-generated summary Mr X complained his belongings were given to another resident at a Home Office IRC and the offered £250 compensation was inadequate for his lost property.
University College London Hospitals NHS Foundation Trust
AI-generated summary Miss A complained about prolonged delays in urology treatment since 2020, inconsistent appointments, poor communication, and the Trust not taking her mental health concerns seriously.
Royal United Hospitals Bath NHS Foundation Trust
AI-generated summary Mrs C alleged the Trust misdiagnosed her stroke as a migraine and discharged her without life-saving medication, causing permanent disability and medical retirement.
Bolton NHS Foundation Trust
AI-generated summary Mrs A complained about delayed sepsis treatment, inadequate pain relief, and rude staff at MUT. She also questioned BFT's decision not to amputate her husband's leg and a DNAR order.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr W complained the Trust significantly delayed placing him on a spinal surgery waiting list for three years, causing prolonged pain and distress, affecting his life.
South East Coast Ambulance Service NHS Foundation Trust
AI-generated summary Mr S complained the ambulance service failed to send appropriate responders and consider his mother's medical history, resulting in her death.
Greater Manchester Integrated Care Partnership
AI-generated summary Mr R complained the ICB denied NHS-funded weight loss medication and the Practice refused to refer or prescribe it, causing significant health and financial impact.
Tees, Esk and Wear Valleys NHS Foundation Trust
AI-generated summary Mrs Q complained about severe delays in her son's ADHD assessment and the lack of reasonable adjustments, leading to a misdiagnosis and prolonged suffering.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
AI-generated summary Miss O and Mrs M complained their mother received inadequate care and treatment from the Trust, causing her unnecessary pain and suffering before her death.
Taunton and Somerset NHS Foundation Trust
AI-generated summary Mr U complained the Trust wrongly discharged his mother, failed to recognize her deterioration, and poorly communicated, leading to her preventable death and his ongoing distress.
NHS England
AI-generated summary Mr U disputed NHS England upholding his wife's ineligibility for NHS Continuing Healthcare, claiming care costs should have been covered by the NHS.
A dental practice in the Wyre Forest area
AI-generated summary Miss D complained about multiple aspects of dental treatment from 2019-2025, including unneeded fillings, poor root canal, tooth loss, and incorrect hospital information.
Barking, Havering and Redbridge University Hospitals NHS Trust
AI-generated summary Miss R complained the Trust failed to inform her of a fetal growth restriction diagnosis and provide crucial information, and her midwife did not monitor her pregnancy, leading to her daughter's stillbirth.
Frimley Health NHS Foundation Trust
AI-generated summary Miss B complained the Trust failed to promptly identify a positive GAS test, missed antibiotic treatment opportunities, and did not inform her of risks, leading to preterm labor and her baby's illness.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
AI-generated summary Miss B complained the Trust did not monitor her mental health/eating disorder, failed to assess her capacity, and shared information inappropriately with family, leading to hospitalisation.
James Paget University Hospitals NHS Foundation Trust
AI-generated summary Mrs O complained the Trust did not fulfill contracted respite hours for her son, abruptly removed his care, removed documents, and improperly documented a fall.
Wirral University Teaching Hospital NHS Foundation Trust
AI-generated summary Mr X complained the Trust misdiagnosed his neck injury as a sprain, failed to take his epilepsy seriously after a fall, and prescribed incorrect exercises, leading to pain and distress.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Ms F complained about delays in diagnosis and treatment for bilateral frontal hyperostosis, lack of reasonable adjustments, and fragmented care, leading to health deterioration and inability to work.
A practice in the Islington area
AI-generated summary Ms P complained about administrative errors causing delays to her ADHD assessment referral, inability to access medication, and incorrect information from the Practice.
North Bristol NHS Trust
AI-generated summary Mr D complained the Trust delayed chemotherapy, failed to act on scan guidance, and improperly moved him by hoist, resulting in reduced life expectancy and an inoperable fistula.
University Hospitals of North Midlands NHS Trust
AI-generated summary Ms C complained her father remained under suspected cancer categorization despite clinical certainty, leading to delays in palliative care, inadequate pain management, and lack of dignity.