Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005509 | Department for Work and Pensions Mr E complained the DWP failed to inform him of State Pension changes, impacting his entitlement. He also alleged the … |
UK Government | Closed | 31 May 2026 |
| P-005510 | Kettering General Hospital NHS Foundation Trust Mrs R alleged the Trust failed to manage her mother's condition, delayed appropriate treatment, and did not communicate about her … |
NHS in England | Upheld | 31 May 2026 |
| P-005506 | Ashford and St Peter's Hospitals NHS Foundation T… Ms S complained the Trust did not inform them of pharyngitis risks during her father's surgery or that antibiotics caused … |
NHS in England | Closed | 31 May 2026 |
| P-005507 | An independent provider in the Buckinghamshire ar… Mr B complained the Unit did not inform him of a Xylocaine side effect or provide appropriate aftercare following his … |
NHS in England | Closed | 31 May 2026 |
| P-005508 | Dorset Healthcare University NHS Foundation Trust Mrs E complained the Trust failed to attend her husband during his end-of-life care despite concerns, leading to his prolonged … |
NHS in England | Closed | 31 May 2026 |
| P-005492 | The Royal Wolverhampton NHS Trust Mr R complained the Trust failed to explain TAVI surgery risks, including mortality, and did not discuss a DNAR with … |
NHS in England | Closed | 28 May 2026 |
| P-005501 | County Durham and Darlington NHS Foundation Trust Mrs Y complained about an unnecessarily long induction drip, being prescribed enoxaparin for only three months, and delayed referrals to … |
NHS in England | Partly upheld | 28 May 2026 |
| P-005494 | A dental practice in the Eastleigh area Ms A complained a dental practice failed to treat her son's damaged tooth and did not recognise an adjacent tooth … |
NHS in England | Closed | 28 May 2026 |
| P-005486 | NHS England Mr F complained NHS England's review panel wrongly upheld a decision that his mother was not eligible for continuing healthcare … |
NHS in England | Closed | 28 May 2026 |
| P-005503 | Maidstone and Tunbridge Wells NHS Trust Miss D alleged the Trust prevented her partner from going home, forced Oramorph, and inserted a catheter against his will, … |
NHS in England | Closed | 28 May 2026 |
| P-005487 | University Hospitals Coventry and Warwickshire NH… Mrs P complained about a long wait for a hysterectomy, inappropriate use of Prostap injections, and a delay in receiving … |
NHS in England | Closed | 28 May 2026 |
| P-005565 | Alder Hey Children's NHS Foundation Trust Miss O complains the Trust did not tell her she had scoliosis following an MRI scan in 2015 and later … |
NHS in England | Closed | 28 May 2026 |
| P-005485 | Department for Work and Pensions Mr A complained DWP incorrectly stated he received a £630 advance, making deductions, and then took too long to implement … |
UK Government | Closed | 28 May 2026 |
| P-005484 | An independent provider in the City of Derby area Mr A complained that 111 and EMAS failed to properly assess his father's fall, delayed ambulance dispatch, and sent an … |
NHS in England | Closed | 28 May 2026 |
| P-005491 | Kent and Medway Mental Health NHS Trust Miss K complained the Trust failed to adequately assess her mental health symptoms or provide an appropriate diagnosis, preventing access … |
NHS in England | Closed | 28 May 2026 |
| P-005495 | Manchester University NHS Foundation Trust Ms B complained about her mother's care, including delayed X-ray, inadequate pain relief, unnecessary laxatives, insufficient nutritional support, delayed antibiotics, … |
NHS in England | Partly upheld | 28 May 2026 |
| P-005490 | United Lincolnshire Teaching Hospitals NHS Trust Mrs C complained the Trust failed to act on her mother's raised D-dimer levels by not performing a CT scan … |
NHS in England | Closed | 28 May 2026 |
| P-005488 | Dorset Healthcare University NHS Foundation Trust Mrs L complained a doctor misinformed her about pregnancy viability and shouted at her, and that the Trust failed to … |
NHS in England | Closed | 28 May 2026 |
| P-005500 | Portsmouth Hospitals University NHS Trust Ms O alleged Portsmouth Hospitals University NHS Trust delayed her colon cancer treatment in July 2024, causing the tumour to … |
NHS in England | Not upheld | 28 May 2026 |
| P-005497 | A dental practice in the Kirklees area Miss Q complained a dentist failed to refer her for root canal treatment in March 2025 despite an X-ray showing … |
NHS in England | Closed | 28 May 2026 |
| P-005493 | Barking, Havering and Redbridge University Hospit… Mr A alleged a consultant surgeon performed hernia surgery improperly, leading to complications and disfigurement. He also complained about evasive … |
NHS in England | Closed | 28 May 2026 |
| P-005489 | Criminal Injuries Compensation Authority (CICA) Mr E complained CICA made a wrong decision on his claim without his medical diagnosis and took too long to … |
UK Government | Closed | 28 May 2026 |
| P-005496 | Imperial College Healthcare NHS Trust Miss L complained the Trust's eye clinic failed to recommend an ultrasound or complete a slit exam for her poor … |
NHS in England | Closed | 28 May 2026 |
| P-005502 | Alder Hey Children's NHS Foundation Trust Miss O complained the Trust failed to inform her of double scoliosis in 2015 and discharged her from mental health … |
NHS in England | Closed | 28 May 2026 |
| P-005498 | Oxleas NHS Foundation Trust Ms G complained about the Trust's assessment, planning, and delivery of her mental health care, communication, complaint handling, and medical … |
NHS in England | Closed | 28 May 2026 |