Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002466 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about the care and treatment the Trust gave to her grandmother in March and April 2022, in … |
NHS in England | Upheld | 28 Feb 2024 |
| P-002483 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complains the Trust did not take care with her husband's oxygen mask and it did not think about … |
NHS in England | Closed | 23 Feb 2024 |
| P-002293 | University Hospitals Birmingham NHS Foundation Tr… Mrs H says the Trust did not do the right tests and investigations on Miss C in November 2021 after … |
NHS in England | Not upheld | 28 Nov 2023 |
| P-002333 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complains about the Trust's care of her sister. She says it gave her medication that was not right … |
NHS in England | Closed | 28 Nov 2023 |
| P-002256 | University Hospitals Birmingham NHS Foundation Tr… Mr R complains about how the Trust cared for his father. He says it did not give him support, provide … |
NHS in England | Closed | 27 Oct 2023 |
| P-002265 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about the Trust's care and treatment of her husband which she believes caused his death. |
NHS in England | Closed | 9 Oct 2023 |
| P-003878 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about her father's care and treatment. She says the poor care led to his deterioration and death. |
NHS in England | Closed | 28 Sep 2023 |
| P-003284 | University Hospitals Birmingham NHS Foundation Tr… Miss O complains about the treatment her sister received in June 2021. Miss O complains the Trust failed to get … |
NHS in England | Upheld | 3 Sep 2023 |
| P-002017 | University Hospitals Birmingham NHS Foundation Tr… Mrs K complains the Trust did not do enough when she fell and fractured her wrist. She says it chose … |
NHS in England | Partly upheld | 29 Jun 2023 |
| P-002002 | University Hospitals Birmingham NHS Foundation Tr… Mr Y complains about the care the Trust gave to his mother. He complains Mrs Y got a second infection … |
NHS in England | Closed | 26 May 2023 |
| P-001976 | University Hospitals Birmingham NHS Foundation Tr… Mrs N complains the Trust mismanaged her mother's condition and medication and that its communication was poor. |
NHS in England | Closed | 24 Apr 2023 |
| P-001903 | University Hospitals Birmingham NHS Foundation Tr… Miss O complains the Trust did not admit her although she had signs of a stroke, the neurologist made an … |
NHS in England | Closed | 22 Mar 2023 |
| P-001701 | University Hospitals Birmingham NHS Foundation Tr… Mr P complains the Trust discharged his wife too soon after she collapsed suddenly at home. He says it was … |
NHS in England | Closed | 31 Jan 2023 |
| P-001700 | University Hospitals Birmingham NHS Foundation Tr… Miss I complains the Trust did not take her endometriosis seriously. She also complains she had to chase the Trust … |
NHS in England | Closed | 30 Jan 2023 |
| P-001719 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains the Trust failed to identify and treat an abscess and it did not give her appropriate pain … |
NHS in England | Closed | 5 Jan 2023 |
| P-001545 | University Hospitals Birmingham NHS Foundation Tr… Mr E complains about the Trust's treatment of his mother when she was admitted in September 2020. |
NHS in England | Closed | 30 Sep 2022 |
| P-001484 | University Hospitals Birmingham NHS Foundation Tr… Mrs D is unhappy with the Trust’s response to her complaint, when she raised concerns that her late husband’s internal … |
NHS in England | Closed | 30 Aug 2022 |
| P-001365 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complained about the care University Hospitals Birmingham NHS Foundation Trust provided to her husband, Mr O, when he … |
NHS in England | Upheld | 28 Apr 2022 |
| P-001316 | University Hospitals Birmingham NHS Foundation Tr… Ms X complained about the care and treatment her mother received from the Trust between January and April 2019. She … |
NHS in England | Partly upheld | 10 Feb 2022 |
| P-001229 | University Hospitals Birmingham NHS Foundation Tr… Mr L complains about the way doctors discharged his father from hospital in February 2020. He also says the discharge … |
NHS in England | Closed | 1 Dec 2021 |
| P-001183 | University Hospitals Birmingham NHS Foundation Tr… Mrs E complained that University Hospitals Birmingham gave her the wrong type of plaster after surgery on her foot, meaning … |
NHS in England | Partly upheld | 10 Nov 2021 |
| P-001219 | University Hospitals Birmingham NHS Foundation Tr… Ms P complained about the urology care provided by the Trust to her late husband, Mr E, in 2016. She … |
NHS in England | Closed | 18 Oct 2021 |
| P-001129 | University Hospitals Birmingham NHS Foundation Tr… Mr E complained on behalf of his mother, that University Hospitals Birmingham NHS Foundation Trust quoted a charge of £900 … |
NHS in England | Closed | 14 Oct 2021 |
| P-001095 | University Hospitals Birmingham NHS Foundation Tr… Mr I complains about the treatment he received from the Trust following an injury to his left index finger. He … |
NHS in England | Upheld | 27 Aug 2021 |
| P-001092 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about various aspects of the care and treatment her father received when he was admitted to hospital … |
NHS in England | Closed | 23 Aug 2021 |
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