Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001856 | NHS England Mrs L complains NHS England's Independent Review Panel (IRP) upheld the CCG's decision that her mother, Mrs G, was not … |
NHS in England | Closed | 28 Mar 2023 |
| P-001888 | NHS England Mr B complains about how NHS England looked at his continuing healthcare (CHC) claim for his late father, Mr P. |
NHS in England | Closed | 23 Mar 2023 |
| P-001802 | NHS England Mr I complains NHS England’s Independent Review Panel (IRP) meeting went ahead without him and NHS England did not record … |
NHS in England | Closed | 28 Feb 2023 |
| P-001850 | NHS England Mrs U complains NHS England's Independent Review Panel upheld the decision that her late mother, Mrs E, was not eligible … |
NHS in England | Closed | 17 Feb 2023 |
| P-001813 | NHS England Mrs O complains about the decision made by NHS England's Independent Review Panel (IRP) that her mother was not eligible … |
NHS in England | Closed | 10 Feb 2023 |
| P-001714 | NHS England Mrs A complains about NHSE’s Independent Review Panel (IRP). On 30 June 2020, the IRP upheld the CCG’s decision that … |
NHS in England | Closed | 31 Jan 2023 |
| P-001773 | NHS England Rev R complains about NHS England upholding the decision that his mother was not eligible for Continuing Healthcare (CHC) funding. |
NHS in England | Closed | 31 Jan 2023 |
| P-001712 | NHS England Mrs A complains about the decision NHS England reached when considering her late mother's eligibility for NHS continuing healthcare (CHC) … |
NHS in England | Closed | 27 Jan 2023 |
| P-001711 | NHS England Mrs A complains about NHS England's decision not to hold an Independent Review Panel (IRP) to consider eligibility to Continuing … |
NHS in England | Closed | 24 Jan 2023 |
| P-001740 | NHS England Mrs H complains NHS England’s Independent Review Panel (IRP) did not find her mother, Mrs T, eligible for NHS funded … |
NHS in England | Closed | 13 Jan 2023 |
| P-001744 | NHS England Ms L complains about an NHS England decision regarding NHS continuing healthcare for her mother. |
NHS in England | Closed | 9 Jan 2023 |
| P-001681 | NHS England Midlands and East Mrs N complains about NHS England’s decision not to hold an Independent Review Panel (IRP) when considering whether her mother … |
NHS in England | Closed | 30 Dec 2022 |
| P-001696 | NHS England Ms O complains about NHS England's Independent Review Panel (IRP) decision that her mother-in-law was not eligible for continuing healthcare … |
NHS in England | Closed | 29 Dec 2022 |
| P-001834 | NHS England Dr U complains on behalf of his father, Mr U, about NHS England’s Independent Review Panel's decision that Mr U … |
NHS in England | Closed | 15 Nov 2022 |
| P-001691 | NHS England Mrs O complains about NHS England’s Independent Review Panel (IRP). On 9 March 2021, the IRP upheld the Integrated Care … |
NHS in England | Closed | 14 Nov 2022 |
| P-001835 | NHS England Mrs L complains NHS England’s Independent Review Panel (IRP) upheld the decision that her husband, Mr L, was not eligible … |
NHS in England | Closed | 8 Nov 2022 |
| P-001573 | NHS England Mr U complains NHS England’s Independent Review Panel (IRP) did not find his mother, Mrs U, eligible for NHS funded … |
NHS in England | Closed | 31 Oct 2022 |
| P-001690 | NHS England Mr W complains about NHS England's independent review panel decision to uphold his late father's ineligibility for continuing healthcare funding … |
NHS in England | Closed | 31 Oct 2022 |
| P-001540 | NHS England Mr I complains that NHS England upheld the decision that his late grandmother was not eligible for continuing healthcare funding. |
NHS in England | Closed | 8 Sep 2022 |
| P-001513 | NHS England Mrs L complains that NHS England’s Independent Review Panel upheld Lancashire and South Cumbria Integrated Care Board’s decision that her … |
NHS in England | Closed | 10 Aug 2022 |
| P-001458 | Cambridgeshire and Peterborough Integrated Care B… Mrs O complains NHS England incorrectly reviewed the processes the Integrated Care Board followed when it decided her father was … |
NHS in England | Closed | 29 Jul 2022 |
| P-001519 | NHS England Mr O complains about NHS England’s decision to uphold the continuing healthcare eligibility decision for his father following its independent … |
NHS in England | Closed | 21 Jul 2022 |
| P-001420 | North West London Integrated Care Board Mrs N complains that NHS England’s independent review panel upheld North West London Integrated Care Board's decision that her husband … |
NHS in England | Closed | 23 Jun 2022 |
| P-001558 | NHS England Mrs V complains on behalf of her mother, Mrs E, about NHS England’s decision not to hold an Independent Review … |
NHS in England | Closed | 21 Jun 2022 |
| P-001423 | NHS England - South (South East) Mr A complains about NHS England's decision to accept the recommendation of the Independent Review Panel (IRP) held on 25 … |
NHS in England | Closed | 9 Jun 2022 |