Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002375 | HM Revenue and Customs Mr C complains the financial compensation HMRC paid him was too low and it did not equal the impact of … |
UK Government | Closed | 19 Dec 2023 |
| P-002357 | HM Revenue and Customs Mr K complains that HMRC is recovering a tax credit overpayment from the 2013 to 2014 tax year. |
UK Government | Closed | 12 Dec 2023 |
| P-002376 | HM Revenue and Customs Mr R complains that HMRC will not give up a tax underpayment from 2017/18 and 2019/20 although it was his … |
UK Government | Closed | 6 Dec 2023 |
| P-002271 | HM Revenue and Customs Mrs A complains HMRC transferred her tax credit debt to DWP for collection even though it had cancelled her direct … |
UK Government | Closed | 31 Oct 2023 |
| P-003820 | HM Revenue and Customs Mr N complains that on 6 October 2021 HMRC wrongly advised his agent it would refund £675 in loss relief … |
UK Government | Closed | 18 Sep 2023 |
| P-003843 | HM Revenue and Customs Mr F complains that HMRC declined his application for the Self-Employment Income Support Scheme (SEISS) in April 2020. |
UK Government | Closed | 11 Sep 2023 |
| P-003847 | HM Revenue and Customs Mr A complains HMRC unfairly declined access to the Self-Employment Income Support Scheme (SEISS) because he did not submit a … |
UK Government | Closed | 6 Jul 2023 |
| P-002036 | HM Revenue and Customs Mr Y complains that HMRC wrongly decided he had underpaid income tax for the 2015/16 and 2016/17 tax years and … |
UK Government | Closed | 29 Jun 2023 |
| P-002020 | HM Revenue and Customs Ms I complains on behalf of her son about HMRC's decision that he was not eligible for a grant under … |
UK Government | Closed | 26 Jun 2023 |
| P-001998 | HM Revenue and Customs Mr A complains HMRC gave him incorrect information during a telephone call and as a result he spent £8,000 on … |
UK Government | Closed | 18 May 2023 |
| P-001944 | HM Revenue and Customs Mrs U complains about HMRC's handling of an overpayment of working tax credits. |
UK Government | Closed | 26 Apr 2023 |
| P-001959 | HM Revenue and Customs Dr N complains HMRC treated her like a criminal when it asked her to pay back underpaid tax. |
UK Government | Closed | 14 Apr 2023 |
| P-001919 | HM Revenue and Customs Mr A complains HMRC is asking him to repay a tax credit overpayment which he believes comes from a fraudulent … |
UK Government | Closed | 27 Mar 2023 |
| P-001920 | HM Revenue and Customs Mrs R complains HMRC failed to act on information she gave it in 2008 about a change to her income, … |
UK Government | Closed | 22 Mar 2023 |
| P-001911 | HM Revenue and Customs Mr H complains about HMRC's tax credits compliance check into his company’s claim. He complains about the time it took … |
UK Government | Closed | 13 Mar 2023 |
| P-001909 | HM Revenue and Customs Mr A complains HMRC failed to investigate his report of child benefit fraud. |
UK Government | Closed | 3 Mar 2023 |
| P-001784 | HM Revenue and Customs Ms N complains HMRC wrongly decided she was not entitled to the tax credits she had been getting. She also … |
UK Government | Closed | 10 Feb 2023 |
| P-001808 | HM Revenue and Customs Mr M complains HM Revenue and Customs started to tax him on his Invalidity Benefit in 2019 although it wrote … |
UK Government | Closed | 8 Feb 2023 |
| P-001776 | HM Revenue and Customs Mr X complains HMRC declined his claim for tax relief for the 2017-18 tax year, despite HMRC not sending the … |
UK Government | Closed | 2 Feb 2023 |
| P-001721 | HM Revenue and Customs Mr and Mrs H complain that HMRC wrongly started an investigation into their tax affairs as it suspected fraud. They … |
UK Government | Not upheld | 31 Jan 2023 |
| P-001749 | HM Revenue and Customs Ms I complains that HMRC refused to consider evidence she provided in January 2020 that proved her children were living … |
UK Government | Closed | 30 Jan 2023 |
| P-001743 | HM Revenue and Customs Mr M complains HMRC told him he had received an overpayment in the 2009-10 tax year despite him being entitled … |
UK Government | Closed | 13 Jan 2023 |
| P-001755 | HM Revenue and Customs Mr D complains HMRC wrongly decided to recover underpayments of tax for the tax years 2018-2019, 2019-2020 and 2020-2021. |
UK Government | Closed | 11 Jan 2023 |
| P-001702 | HM Revenue and Customs Mr O complains HMRC incorrectly offset VAT repayments in 2018/19 to his outstanding liabilities from 2013/14. He says these liabilities … |
UK Government | Closed | 3 Jan 2023 |
| P-001661 | HM Revenue and Customs Mrs L complains that HMRC processed her child benefit claim form but did not update her bank details and therefore … |
UK Government | Closed | 14 Dec 2022 |