Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003875 | HM Courts and Tribunals Service Mr U complains that when HMCTS interviewed a debtor, it did not ask them to show bank statements as evidence … |
UK Government | Closed | 5 Sep 2023 |
| P-002003 | HM Courts and Tribunals Service Mrs G complains about the HMCTS decision to subsidise Mr D’s fees for a court hearing through its 'Help With … |
UK Government | Closed | 31 May 2023 |
| P-002000 | HM Courts and Tribunals Service Mr R complains HMCTS gave him incorrect advice about how to file and amend his small claims application, it did … |
UK Government | Closed | 30 May 2023 |
| P-002007 | HM Courts and Tribunals Service Ms E complains HM Courts and Tribunals Service set a hearing date for a time she had told it she … |
UK Government | Closed | 28 Apr 2023 |
| P-001807 | HM Courts and Tribunals Service Miss A complains about how HMCTS handled her court case. She says it took two and a half years to … |
UK Government | Closed | 24 Feb 2023 |
| P-001799 | HM Courts & Tribunals Service Mr A complains HM Courts and Tribunals Service were wrong to enforce a maintenance order that was started in another … |
UK Government | Partly upheld | 9 Feb 2023 |
| P-001679 | HM Courts and Tribunals Service Mr L complains HMCTS could not locate a form, which led to a default judgement being issued and caused a … |
UK Government | Closed | 22 Dec 2022 |
| P-001521 | HM Courts and Tribunals Service Mr E complains about the length of time HMCTS took to process his C100 application which led to a delay … |
UK Government | Closed | 21 Sep 2022 |
| P-001537 | HM Courts and Tribunals Service Mr M complains HMCTS issued a grant for probate while a legal document was still in place that should have … |
UK Government | Closed | 12 Sep 2022 |
| P-001180 | HM Courts & Tribunals Service Mr I complains about the service he received from HM Courts and Tribunals Service relating to a court case to … |
UK Government | Upheld | 17 Nov 2021 |
‹ Prev
Page 3 of 3