Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001658 | Department for Work and Pensions Mrs O complains about the way DWP managed aspects of the Access to Work (ATW) scheme when she and her … |
UK Government | Closed | 20 Dec 2022 |
| P-001405 | Department for Work & Pensions Mr N complains the Department for Work and Pensions gave him incorrect benefit advice and did not then fully investigate … |
UK Government | Closed | 26 May 2022 |
| P-001062 | Department for Work and Pensions Mr N complains that DWP did not properly act on his request that it pay him directly as the landlord … |
UK Government | Upheld | 7 Apr 2021 |
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