Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004616 | University Hospitals of North Midlands NHS Trust Mrs G complained the Trust should not have discharged her husband, Mr G as he was experiencing breathlessness and had … |
NHS in England | Closed | 14 Jan 2026 |
| P-004619 | Insolvency Service Mrs T complains on behalf of her son about the IS and its implementation of an income payment agreement |
UK Government | Closed | 14 Jan 2026 |
| P-004828 | An independent provider in the Stockport area Mr A complains the Trusts and GP practices failed to treat and prescribe the right medication for his father’s vascular … |
NHS in England | Closed | 14 Jan 2026 |
| P-004614 | A practice in the Wakefield area Mr S complains about the care he received from the Practice. Specifically, deeming him unfit to drive and its attempt … |
NHS in England | Closed | 14 Jan 2026 |
| P-004613 | Whittington Health NHS Trust Mr I complains the Trust rejected three referrals from his GP to have his toenails trimmed and during an appointment … |
NHS in England | Closed | 14 Jan 2026 |
| P-004612 | A practice in the Hounslow area Mrs B complains about the way the Practice handled a referral for her father's COVID-19 and flu vaccination. She complains … |
NHS in England | Closed | 13 Jan 2026 |
| P-004607 | Portsmouth Hospitals University NHS Trust Mr D complains about the care and treatment his wife received during her hospital admission a the Trust. He is … |
NHS in England | Closed | 13 Jan 2026 |
| P-004610 | Countess of Chester Hospital NHS Foundation Trust Miss W complains about the care she received from the Trust between October 2022 and May 2023. Miss W complains … |
NHS in England | Closed | 13 Jan 2026 |
| P-004609 | Veterans UK Mr O complains about the service he received from Veterans UK following a claim made through the Armed Forces Compensation … |
UK Government | Not upheld | 13 Jan 2026 |
| P-004608 | Guy's and St Thomas' NHS Foundation Trust Mrs S is complaining that she should have received laser treatment. |
NHS in England | Closed | 13 Jan 2026 |
| P-004604 | A practice in the Colchester area Mr X complains the Practice and Independent Clinical Commissioning Board will not agree to enter a shared care agreement to … |
NHS in England | Closed | 13 Jan 2026 |
| P-004606 | A practice in the Sandwell area Miss L complains the Trust and Practice misdiagnosed her for seven months. She complains she was prescribed unnecessary medications due … |
NHS in England | Upheld | 13 Jan 2026 |
| P-004603 | A practice in the Test Valley area Mr O complains the Practice delayed in referring his wife on a suspected cancer pathway from November 2022 to January … |
NHS in England | Partly upheld | 13 Jan 2026 |
| P-004611 | Walsall Healthcare NHS Trust Miss K complained the Trust did not admit her grandmother, Mrs L, to intensive care, delayed inserting a cannula, and … |
NHS in England | Not upheld | 13 Jan 2026 |
| P-004602 | HM Courts and Tribunals Service | UK Government | Closed | 12 Jan 2026 |
| P-004599 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mr L complains about the combination of medication the Trust prescribed for his mental health and the side effects he … |
NHS in England | Closed | 12 Jan 2026 |
| P-004600 | Stockport NHS Foundation Trust Mr N complains about the care and treatment he received during a microsuction procedure at the audiology department at Stockport … |
NHS in England | Closed | 12 Jan 2026 |
| P-004601 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Miss X complains about failings in the care and treatment by the Trust during her pregnancy in late 2022 and … |
NHS in England | Closed | 12 Jan 2026 |
| P-004595 | South East London Integrated Care Board Mr I complains, on behalf of his mother Mrs I, about the ICB. He complains the ICB incorrectly returned a … |
NHS in England | Closed | 9 Jan 2026 |
| P-004596 | Worcestershire Acute Hospitals NHS Trust Mr O is unhappy with the care and treatment received by the Trust which led to him being discharged from … |
NHS in England | Closed | 9 Jan 2026 |
| P-004592 | University Hospitals Bristol and Weston NHS Found… Mrs V complains about the care and treatment provided to her husband by the Trust in April 2024. She says … |
NHS in England | Closed | 9 Jan 2026 |
| P-004593 | University College London Hospitals NHS Foundatio… Mrs R complains about aspects of the medical treatment clinicians gave to her father in hospital during the last few … |
NHS in England | Not upheld | 9 Jan 2026 |
| P-004597 | A dental practice in the Birmingham area Mr D is unhappy with the care and treatment provided by a Dental Practice in the Birmingham area |
NHS in England | Closed | 9 Jan 2026 |
| P-004594 | Dorset Healthcare University NHS Foundation Trust Mr U complains that the Dorset Healthcare University NHS Foundation Trust refused to remove what he believes to be inaccurate … |
NHS in England | Closed | 9 Jan 2026 |
| P-004591 | Royal Cornwall Hospitals NHS Trust Mr E complains about a range of issues relating to the care and treatment two different hospital trusts gave to … |
NHS in England | Closed | 8 Jan 2026 |