Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004858 | An independent provider in the Cornwall area Mrs X complained that her concerns were not heard during an ASD assessment and that the Trust incorrectly stated an … |
NHS in England | Not upheld | 18 Feb 2026 |
| P-004856 | London North West University Healthcare NHS Trust Mrs A complained about her husband's premature discharge, lack of support, missing discharge summary, inadequate pain relief, and dismissed concerns … |
NHS in England | Closed | 18 Feb 2026 |
| P-004855 | Derby and Derbyshire Integrated Care Board Mr A complained the ICB did not follow the National Framework by failing to carry out timely reviews of the … |
NHS in England | Closed | 18 Feb 2026 |
| P-004857 | A dental practice in the Havant area Miss H complained about a filling being too high and causing pain, requiring multiple adjustments, and damage to another tooth … |
NHS in England | Closed | 18 Feb 2026 |
| P-004851 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss W complained about restraint, medication without consent, lack of investigation into pain, inadequate nutrition/hydration, and inaccurate mental health diagnoses … |
NHS in England | Closed | 17 Feb 2026 |
| P-004848 | A practice in the Cumberland area Mrs I complained that she was initially unable to have a face-to-face appointment and the Practice did not refer her … |
NHS in England | Closed | 17 Feb 2026 |
| P-004850 | South West London and St George's Mental Health N… Mr A complained that the Trust did not provide an appropriate interpreter for Mr F, should have arranged a different … |
NHS in England | Closed | 17 Feb 2026 |
| P-004849 | Imperial College Healthcare NHS Trust Ms D complained about being removed from the septorhinoplasty waiting list and being required to undergo a psychology assessment. |
NHS in England | Closed | 17 Feb 2026 |
| P-004853 | Lewisham and Greenwich NHS Trust Mrs P complained about the Trust's management of Mr B's care for a suspected clot and his end-of-life care, alleging … |
NHS in England | Closed | 17 Feb 2026 |
| P-004852 | Calderdale and Huddersfield NHS Foundation Trust Mr N complained that the Trust misdiagnosed his 5-month-old son with fractured wrists and a fractured femur. |
NHS in England | Closed | 17 Feb 2026 |
| P-004839 | Forestry Commission Mr P complained that the Forestry Commission abandoned its duty of care by removing the only bin in the park … |
UK Government | Closed | 16 Feb 2026 |
| P-004845 | NHS England Mrs B complained that NHS England upheld the ICB’s decision that her late father was not eligible for NHS continuing … |
NHS in England | Closed | 16 Feb 2026 |
| P-004842 | A dental practice in the Wigan area Miss B complained that the Practice failed to include her UR second molar and UR wisdom tooth in her orthodontic … |
NHS in England | Closed | 16 Feb 2026 |
| P-004844 | Northern Care Alliance NHS Foundation Trust Ms A complained that the Trust failed to diagnose her mother's hip fracture in the emergency department and discharged her … |
NHS in England | Partly upheld | 16 Feb 2026 |
| P-004846 | Manchester University NHS Foundation Trust Mrs A complained about failures in the Trust's care of her daughter R regarding sepsis treatment, antibiotic administration, discharge guidelines, … |
NHS in England | Closed | 16 Feb 2026 |
| P-004841 | HM Revenue and Customs Mr A complained that HMRC sent his tax repayment to a third-party company without his authorization. |
UK Government | Closed | 16 Feb 2026 |
| P-004840 | Dorset County Hospital NHS Foundation Trust Mrs J complained about the Trust's failure to administer IV antibiotics, a double dose of chemotherapy, communication issues, and premature … |
NHS in England | Partly upheld | 16 Feb 2026 |
| P-004843 | Barnsley Hospital NHS Foundation Trust Mr L complained about the Trust's management of his Crohn's disease, alleging failure to promptly arrange alternative treatment and medication. |
NHS in England | Partly upheld | 16 Feb 2026 |
| P-004831 | A practice in the Thanet area Mrs R complained the Practice failed to follow her father's ReSPECT form instructions for end-of-life care at home. |
NHS in England | Closed | 13 Feb 2026 |
| P-004837 | Norfolk and Waveney Integrated Care Board Mrs E complained about the ICB's decision following a Continuing Healthcare Checklist, saying it affected her and her husband’s finances. |
NHS in England | Closed | 13 Feb 2026 |
| P-004830 | Nottingham University Hospitals NHS Trust Mrs H complained the Trust did not offer her husband immunotherapy or investigate his symptoms adequately, potentially affecting his chance … |
NHS in England | Closed | 13 Feb 2026 |
| P-004832 | University College London Hospitals NHS Foundatio… Miss V complained about failures by the Practice and the Trust in her father's care, including delayed scans, poor communication, … |
NHS in England | Closed | 13 Feb 2026 |
| P-004829 | Department for Work and Pensions Ms H complained that the DWP incorrectly advised her to claim ESA as a couple in 2017, causing financial hardship … |
UK Government | Closed | 13 Feb 2026 |
| P-004838 | University Hospitals of North Midlands NHS Trust Miss H complained about delays in her mother's hospital admission, inadequate observations, and inappropriate administration of a tranquilizer. |
NHS in England | Closed | 13 Feb 2026 |
| P-004835 | Bedfordshire Hospitals NHS Foundation Trust Mr. X complained the Trust discharged his wife when she was not medically fit, questioning if more could have been … |
NHS in England | Closed | 13 Feb 2026 |