Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004630 | University Hospitals Birmingham NHS Foundation Tr… Ms R complains about aspects of care and treatment the Trust gave her mother, Mrs R, between November 2022 and … |
NHS in England | Partly upheld | 19 Jan 2026 |
| P-004641 | University Hospitals Coventry and Warwickshire NH… Mr B complains the Trust did not respond adequately to his father's deterioration in November 2022, or notify him of … |
NHS in England | Partly upheld | 19 Jan 2026 |
| P-004632 | Office of Gas and Electricity Markets (Ofgem) Mr O complains that boiler installers were not given sufficient notice of changes to the regulations of the Boiler Upgrade … |
UK Government | Closed | 19 Jan 2026 |
| P-004635 | Insolvency Service Mr H complains that the Insolvency Service did not correctly handle the complaint he made to it. Specifically, he is … |
UK Government | Closed | 19 Jan 2026 |
| P-004636 | A practice in the City of Derby area Mrs F complains about aspects of the care and treatment she received from the Practice between June and August 2024. … |
NHS in England | Closed | 19 Jan 2026 |
| P-004638 | Great Ormond Street Hospital for Children NHS Fou… Mrs T complains the Trust refused her son access to services, failed to make reasonable adjustments, delayed investigating his ARFID … |
NHS in England | Not upheld | 19 Jan 2026 |
| P-004640 | The Hillingdon Hospitals NHS Foundation Trust Miss B complains about the care and treatment The Hillingdon Hospitals NHS Foundation Trust provided to her mother, Ms J, … |
NHS in England | Upheld | 19 Jan 2026 |
| P-004639 | A practice in the Bexley area Mr X complains about the service provided by a GP Practice following his discharge from hospital in November 2024. He … |
NHS in England | Not upheld | 19 Jan 2026 |
| P-004634 | Department for Work and Pensions Mr U tells us the Department for Work and Pensions (DWP) wrongly advised him to claim Universal Credit (UC) in … |
UK Government | Closed | 19 Jan 2026 |
| P-004633 | HM Courts and Tribunals Service Ms O complains that HMCTS has given her conflicting information about costs she is required to pay, and failed to … |
UK Government | Closed | 19 Jan 2026 |
| P-004631 | NHS England - London (regional office) Mr Z complains about his mother, Mrs Z’s continuing healthcare (CHC) consideration by NHS England (NHSE). NHSE upheld the ICB's … |
NHS in England | Closed | 19 Jan 2026 |
| P-004637 | A practice in the City of Portsmouth area Mrs F complains about the care her late husband received at their GP Practice in 2023 - 2024. She complains … |
NHS in England | Closed | 19 Jan 2026 |
| P-004627 | University Hospitals Coventry and Warwickshire NH… Mrs L complains about aspects of monitoring, care, and treatment her father received from University Hospitals Coventry and Warwickshire NHS … |
NHS in England | Upheld | 16 Jan 2026 |
| P-004625 | Nottingham University Hospitals NHS Trust Mrs L complains the Trust failed to diagnose her mother, Mrs D’s myeloma and amyloidosis. |
NHS in England | Not upheld | 16 Jan 2026 |
| P-004626 | A practice in the Coventry area Dr T is unhappy with the care and treatment provided to his father from a GP surgery in the Coventry … |
NHS in England | Closed | 16 Jan 2026 |
| P-004628 | A practice in the Birmingham area Ms C complains the Practice failed to categorise her husband's test result, delayed referring him for cancer treatment and did … |
NHS in England | Closed | 16 Jan 2026 |
| P-004624 | University Hospitals of Derby and Burton NHS Foun… Mrs L complains about care and treatment the Trust provided to her mother, Mrs D. She says there was a … |
NHS in England | Partly upheld | 16 Jan 2026 |
| P-004623 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs S complains about the Trust's care and treatment of her mother , Mrs R. Specifically she says the Trust … |
NHS in England | Partly upheld | 16 Jan 2026 |
| P-004621 | Northern Care Alliance NHS Foundation Trust Mrs C complains about the care and treatment that her mother received at Northern Care Alliance NHS Foundation Trust during … |
NHS in England | Partly upheld | 15 Jan 2026 |
| P-004622 | HM Revenue and Customs Mrs B complains that HMRC failed to use the information she gave it to provide her with an accurate tax … |
UK Government | Closed | 15 Jan 2026 |
| P-004620 | HM Courts and Tribunals Service Mr U complains HM Courts & Tribunals Service (HMCTS) wrongly disclosed his email address to a small claims court claimant … |
UK Government | Closed | 15 Jan 2026 |
| P-004619 | Insolvency Service Mrs T complains on behalf of her son about the IS and its implementation of an income payment agreement |
UK Government | Closed | 14 Jan 2026 |
| P-004618 | HM Revenue and Customs Mr K complains that HMRC did not respond to his daughter's letter about being considered for an exception to register … |
UK Government | Closed | 14 Jan 2026 |
| P-004615 | An independent provider in the Stockport area | NHS in England | Closed | 14 Jan 2026 |
| P-004613 | Whittington Health NHS Trust Mr I complains the Trust rejected three referrals from his GP to have his toenails trimmed and during an appointment … |
NHS in England | Closed | 14 Jan 2026 |