Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004879 | Central London Community Healthcare NHS Trust Mr Y complained nurses did not follow the agreed injection schedule, use wipes, or cover the injection site, and did … |
NHS in England | Closed | 23 Feb 2026 |
| P-004882 | HM Courts and Tribunals Service Mr A complained about HMCTS delays in handling his probate application, exceeding the target time, and poor communication regarding required … |
UK Government | Closed | 23 Feb 2026 |
| P-004877 | South London and Maudsley NHS Foundation Trust Ms F complained that SLaM failed to thoroughly investigate her complaints in line with policy, prolonged the investigation, and did … |
NHS in England | Closed | 23 Feb 2026 |
| P-004875 | NHS England Ms T complained NHS England failed to facilitate treatment plans for her broken tooth and mishandled her complaint, causing eating … |
NHS in England | Upheld | 23 Feb 2026 |
| P-004880 | A practice in the Brent area Miss E complained the practice failed to recognize her mother’s symptoms of sepsis and did not arrange a hospital admission. |
NHS in England | Closed | 23 Feb 2026 |
| P-004874 | Mid and South Essex NHS Foundation Trust Ms A complained her mother was discharged without all necessary medication and lacked nursing support at home, causing pain and … |
NHS in England | Not upheld | 23 Feb 2026 |
| P-004871 | Bolton NHS Foundation Trust Mrs F complained that the Trust improperly performed her mother's hernia repair, failed to consult a specialist, used the wrong … |
NHS in England | Closed | 23 Feb 2026 |
| P-004878 | A practice in the Haringey area Mrs U complained that the Practice failed to consider her husband's symptoms, assess/investigate appropriately, review his history, send him to … |
NHS in England | Closed | 23 Feb 2026 |
| P-004883 | A practice in the Malvern Hills area Mr A complained the surgery failed to identify his mother had sepsis and inform them how unwell she was or … |
NHS in England | Closed | 23 Feb 2026 |
| P-004886 | Home Office Miss A complained that the Home Office's Windrush Compensation Scheme award was too low compared to her husband's, arguing they … |
UK Government | Closed | 23 Feb 2026 |
| P-004884 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs K complained she was sent home prematurely while in labour, leading to a home birth and property damage, causing … |
NHS in England | Closed | 23 Feb 2026 |
| P-004885 | The Dudley Group NHS Foundation Trust Ms C complained the Trust failed to review records promptly, listen to family concerns, consider all symptoms, and provide a … |
NHS in England | Closed | 23 Feb 2026 |
| P-004881 | East and North Hertfordshire Teaching NHS Trust Mr B complained about several aspects of his grandmother's care, including incorrect medication, failed NG tube attempts, delayed gallbladder drainage, … |
NHS in England | Closed | 23 Feb 2026 |
| P-004873 | Shrewsbury and Telford Hospital NHS Trust Mr A complained that his mother was left unsupervised and fell, had inadequate physiotherapy assessments, and was prematurely discharged, leading … |
NHS in England | Not upheld | 23 Feb 2026 |
| P-004876 | Epsom and St Helier University Hospitals NHS Trust Mr Z complained the Trust refused dialysis, had security remove him from the unit, lost bodycam footage, refused to respond … |
NHS in England | Closed | 23 Feb 2026 |
| P-004867 | HM Revenue and Customs Mr. E complained about HMRC's handling of his concerns about his employer not paying NMW, including closing the investigation and … |
UK Government | Not upheld | 20 Feb 2026 |
| P-004865 | East and North Hertfordshire Teaching NHS Trust Mrs H complained about insufficient information for informed consent, lack of well-being consideration during surgery, and inadequate post-operative care, leaving … |
NHS in England | Closed | 20 Feb 2026 |
| P-004868 | Sheffield Teaching Hospitals NHS Foundation Trust Dr. D complained that the Trust shared her complaint information, inappropriately referred to it in a letter, and refused to … |
NHS in England | Not upheld | 20 Feb 2026 |
| P-004866 | University Hospitals Dorset NHS Foundation Trust Mr H complained about a pressure sore, catheter care, and lack of rehabilitation for his father at two Trusts, leading … |
NHS in England | Partly upheld | 20 Feb 2026 |
| P-004870 | An independent provider in the Cornwall area Ms R complained about a clinician's conduct during her ADHD assessment, the assessment's outcome, and the provider's failure to offer … |
NHS in England | Closed | 19 Feb 2026 |
| P-004861 | Office for Standards in Education, Children's Ser… Mr O complained that Ofsted refused to address his safeguarding and equality complaint about a school, causing harm to his … |
UK Government | Closed | 19 Feb 2026 |
| P-004859 | A practice in the Barnet area Mr B complained about delayed referrals, unprofessional reception staff, and poor complaint handling by the Practice, worsening his medical conditions. |
NHS in England | Closed | 19 Feb 2026 |
| P-004862 | Lewisham and Greenwich NHS Trust Mr D complained about his brother Mr E's falls, inadequate Alzheimer's care, inappropriate restraint, and inaccurate records, also citing mistreatment … |
NHS in England | Closed | 19 Feb 2026 |
| P-004860 | HM Passport Office Mr X complained that HMPO rejected him as a referee for a passport application without explaining why, causing him worry … |
UK Government | Closed | 19 Feb 2026 |
| P-004858 | An independent provider in the Cornwall area Mrs X complained that her concerns were not heard during an ASD assessment and that the Trust incorrectly stated an … |
NHS in England | Not upheld | 18 Feb 2026 |