Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004906 | Northampton General Hospital NHS Trust Mrs B complained about her gynaecology appointment where she believes she gave birth, and staff were unhelpful and dismissive, causing … |
NHS in England | Closed | 25 Feb 2026 |
| P-004913 | Legal Aid Agency Mr A complained the Legal Aid Agency failed to make a direct referral, provide reasonable adjustments, and respond adequately to … |
UK Government | Closed | 25 Feb 2026 |
| P-004903 | South London and Maudsley NHS Foundation Trust Miss G complained about long waiting lists, refusal of EMDR therapy without group sessions, and inadequate complaint handling by the … |
NHS in England | Closed | 25 Feb 2026 |
| P-004942 | King's College Hospital NHS Foundation Trust Miss Y complained the Trust failed to offer non-surgical treatment for her loose teeth and gum disease, gave incorrect advice, … |
NHS in England | Closed | 25 Feb 2026 |
| P-004916 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complained that the Trusts failed to identify during pregnancy that his child only had one kidney, which was … |
NHS in England | Partly upheld | 25 Feb 2026 |
| P-004920 | Milton Keynes University Hospital NHS Foundation … Mr C complained his partner received chemotherapy when she was not well enough and was not referred to palliative care … |
NHS in England | Upheld | 25 Feb 2026 |
| P-004910 | HM Courts and Tribunals Service Mr A complained HMCTS' Cloud Video Platform failure prevented his hearing, causing financial loss and distress due to additional barrister … |
UK Government | Closed | 25 Feb 2026 |
| P-004914 | A practice in the Newcastle upon Tyne area Miss P complained the Practice issued her a warning letter and unfairly removed her from its patient list after she … |
NHS in England | Closed | 25 Feb 2026 |
| P-004911 | Office of Gas and Electricity Markets (Ofgem) Mrs X complained Ofgem revoked her DRHI accreditation because the heat pump she funded was installed at her daughter's property, … |
UK Government | Closed | 25 Feb 2026 |
| P-004888 | London Ambulance Service NHS Trust Mrs C complained the Trust incorrectly prioritised her father's 999 call, delayed dispatching an ambulance, gave inaccurate ETA information, and … |
NHS in England | Not upheld | 24 Feb 2026 |
| P-004895 | Brereton Surgery Mr L complained the Surgery didn't take his symptoms seriously, arrange referrals/tests, or believe him due to mental health issues. … |
NHS in England | Closed | 24 Feb 2026 |
| P-004889 | The Christie NHS Foundation Trust Ms R complains about the care and treatment her mother received at a Trust between 28 February and 5 March … |
NHS in England | Not upheld | 24 Feb 2026 |
| P-004896 | University Hospitals Birmingham NHS Foundation Tr… Mrs L complained that the Trust mistreated her father by forcing oral medication and rubbing his injured back hard, causing … |
NHS in England | Partly upheld | 24 Feb 2026 |
| P-004898 | Lancashire and South Cumbria Integrated Care Board Mrs G complained the ICB rejected her son's autism assessment, failed to inform the assessor, and delayed sharing a rejection … |
NHS in England | Closed | 24 Feb 2026 |
| P-004900 | United Lincolnshire Teaching Hospitals NHS Trust Mr A complained about inadequate pain relief, lack of informed consent, improper operation location, operating with uveitis, failure to refer … |
NHS in England | Closed | 24 Feb 2026 |
| P-004893 | Guy's and St Thomas' NHS Foundation Trust Ms P complained the Trust failed to identify endometriosis in a 2020 MRI, didn't investigate it properly between 2023, and … |
NHS in England | Closed | 24 Feb 2026 |
| P-004899 | East Suffolk and North Essex NHS Foundation Trust Mrs J complained the Trust failed to proactively manage her husband's pain in the stroke unit and didn't arrange a … |
NHS in England | Closed | 24 Feb 2026 |
| P-004887 | Sheffield Children's NHS Foundation Trust Ms A complained the Trust dismissed her daughter's symptoms, didn't provide stomach lining tablets with painkillers, kept her in without … |
NHS in England | Not upheld | 24 Feb 2026 |
| P-004894 | Department for Work and Pensions Mr K complained DWP failed to implement a March 2021 Tribunal decision, causing financial difficulties, homelessness, and impacting his health. |
UK Government | Closed | 24 Feb 2026 |
| P-004901 | Bradford Teaching Hospitals NHS Foundation Trust Mr N complained Trust A misdiagnosed constipation, delayed appendicectomy, didn't insert a mesh, and failed to diagnose a hernia, and … |
NHS in England | Closed | 24 Feb 2026 |
| P-005004 | Department for Work and Pensions Mr N complained DWP poorly handled his benefits, stopping payments during medical treatment, ignoring correspondence requests, recording incorrect information, and … |
UK Government | Closed | 24 Feb 2026 |
| P-004892 | HM Revenue and Customs Mr O complained HMRC demanded repayment of a 2004-2005 tax credit overpayment, despite previously stating it was repaid, causing him … |
UK Government | Closed | 24 Feb 2026 |
| P-004891 | University Hospitals Birmingham NHS Foundation Tr… Miss I complained the Trust didn't provide additional pain relief, consider her SPD, or explain ventouse/episiotomy risks during labour, causing … |
NHS in England | Upheld | 24 Feb 2026 |
| P-004897 | Mid Yorkshire Teaching NHS Trust Ms T complained her mother received inadequate oxygen, delayed nebulisers, insufficient fluid monitoring, and irregular antibiotic/medication administration, potentially contributing to … |
NHS in England | Closed | 24 Feb 2026 |
| P-004880 | A practice in the Brent area Miss E complained the practice failed to recognize her mother’s symptoms of sepsis and did not arrange a hospital admission. |
NHS in England | Closed | 23 Feb 2026 |