Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004667 | A practice in the North Yorkshire area Mr T complains about the care and treatment his wife, Mrs T received at a GP Practice. He complains the … |
NHS in England | Closed | 23 Jan 2026 |
| P-004661 | HM Courts and Tribunals Service Mr M complains HMCTS failed to provide him with court directions for 11 months and ignored his concerns about this … |
UK Government | Closed | 22 Jan 2026 |
| P-004666 | Hampshire Hospitals NHS Foundation Trust Mr R complains the Trust failed to treat and care for Mrs P's bed sores which she developed while under … |
NHS in England | Closed | 22 Jan 2026 |
| P-004663 | Hampshire Hospitals NHS Foundation Trust Ms A complains the Trust failed to correctly carry out an autism spectrum disorder (ASD) assessment for her son and … |
NHS in England | Not upheld | 22 Jan 2026 |
| P-004659 | Lancashire Teaching Hospitals NHS Foundation Trust Miss H complains the Trust delayed giving her father aspirin, gave inconsistent information about his stroke, carried out and documented … |
NHS in England | Closed | 22 Jan 2026 |
| P-004662 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs B complains about the advice the Trust’s Community Eating Disorders Service (CED team) gave to a different NHS Trust … |
NHS in England | Closed | 22 Jan 2026 |
| P-004660 | Office for Standards in Education, Children's Ser… Mr E complains about Office for Standards in Education (Ofsted) and the Department of Education’s (DfE) complaint handling regarding the … |
UK Government | Closed | 22 Jan 2026 |
| P-004665 | An independent provider in the City of Derby area The K's complain WMAS and 111 incorrectly categorised their mother's symptoms, 111 did not give an estimated time for ambulance … |
NHS in England | Closed | 22 Jan 2026 |
| P-004664 | Children and Family Court Advisory and Support Se… Mr S complains about a Section 7 report produced in December 2022, alleging the family court adviser (FCA) was biased. … |
UK Government | Closed | 22 Jan 2026 |
| P-004649 | Lancashire and South Cumbria Integrated Care Board Mrs R complains about aspects of how the ICB considered her mother, Mrs P, for NHS Continuing Healthcare (CHC) in … |
NHS in England | Closed | 21 Jan 2026 |
| P-004651 | Coventry and Warwickshire Integrated Care Board Mrs P complains that the ICB have not ensured that the healthcare provision as outlined in her son, Child A's … |
NHS in England | Not upheld | 21 Jan 2026 |
| P-004655 | HM Revenue and Customs Mr A complains HMRC has not properly responded to his requests for information in relation to its attempts to recover … |
UK Government | Closed | 21 Jan 2026 |
| P-004653 | United Lincolnshire Teaching Hospitals NHS Trust Mrs B complains about the care and treatment her father, Mr C, received by the Trust between April and May … |
NHS in England | Partly upheld | 21 Jan 2026 |
| P-004652 | Wye Valley NHS Trust Ms M complains the Trust did not make improvements as promised following a complaint she made about the care it … |
NHS in England | Closed | 21 Jan 2026 |
| P-004654 | South Western Ambulance Service NHS Foundation Tr… Mrs A complains that the Trust delayed sending an ambulance, did not understand the seriousness of the incident and prevented … |
NHS in England | Partly upheld | 21 Jan 2026 |
| P-004658 | An independent provider in the Hammersmith and Fu… Mrs H complains on behalf of her late uncle about the care he received whilst a resident at a Care … |
NHS in England | Closed | 21 Jan 2026 |
| P-004657 | Department for Work and Pensions Mr B complains that between April and May 2023, DWP ignored his journal entries relating to a job change resulting … |
UK Government | Closed | 21 Jan 2026 |
| P-004650 | Consumer Council for Water (CCW) Mr A complains about the Consumer Council for Water (CCW) and its decision not to thoroughly investigate a complaint he … |
UK Government | Closed | 21 Jan 2026 |
| P-004656 | Children and Family Court Advisory and Support Se… Mrs B complains about the content of a Section 7 Cafcass report, and about its handling of her information rights … |
UK Government | Closed | 21 Jan 2026 |
| P-004646 | National Highways Mr O complains that National Highways failed to notify him of construction work that was to take place close to … |
UK Government | Closed | 20 Jan 2026 |
| P-004643 | University Hospitals Sussex NHS Foundation Trust Mrs E complains about the information the Trust gave her prior to her surgery and that they installed the wrong … |
NHS in England | Closed | 20 Jan 2026 |
| P-004648 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mr R complains about service provided by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (the Trust). Mr R said … |
NHS in England | Closed | 20 Jan 2026 |
| P-004647 | Leicestershire Partnership NHS Trust Mrs A complains on behalf of her mother, Mrs B, that the Trust provided an insufficient number of therapy sessions … |
NHS in England | Upheld | 20 Jan 2026 |
| P-004644 | Royal Free London NHS Foundation Trust Miss A complains about how Moorfields Eye Hospital NHS Foundation Trust transferred her care from its oncology department to Royal … |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004645 | The Royal Wolverhampton NHS Trust Ms H says that the Trust did not provide the appropriate care and treatment for her mother in January 2022. |
NHS in England | Partly upheld | 20 Jan 2026 |