The Walton Centre NHS Foundation Trust
AI-generated summary The Walton Centre allegedly failed to provide a rehabilitation program or organise an individual funding request for private neuro physiotherapy, leading to Mr X's loss of independence.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Blackpool Teaching Hospitals NHS Foundation Trust
AI-generated summary The Trust failed to appropriately treat Mr C's mental health. His GP Practice also allegedly failed to provide mental health support, review him, or monitor his blood pressure.
St George's University Hospitals NHS Foundation Trust
AI-generated summary The Trust allegedly started Mrs A on a yearly treatment plan without fully informing her of all risks or offering alternatives, leading to severe dental complications and distress.
Moorfields Eye Hospital NHS Foundation Trust
AI-generated summary Miss Y complained the Trust incorrectly prescribed eye drops containing preservatives she was allergic to, causing ongoing pain, burning, and vision deterioration.
Taunton and Somerset NHS Foundation Trust
AI-generated summary Ms B complained Taunton and Somerset NHS Foundation Trust mismanaged her groin abscess treatment, including lack of consent, failed drainage, early wound packing removal, and delayed complaint response.
Salisbury NHS Foundation Trust
AI-generated summary Staff allegedly failed to diagnose Mr S with a pulmonary embolism, denying treatment choice. End-of-life drugs were administered without consent, which Miss S believes hastened his death.
UK Visas and Immigration (UKVI)
AI-generated summary UKVI refused Captain A's wife's visa applications based on legally flawed arguments, failing to consider their exceptional circumstances and the devastating impact on his mental health.
HM Courts and Tribunals Service
AI-generated summary HMCTS allegedly twice rejected Mrs U's claim incorrectly, gave wrong instructions, discriminated against her, failed to acknowledge errors, and sent someone else's claim form, causing delays and financial loss.
Department for Work and Pensions
AI-generated summary DWP provided poor communication and delays regarding Mr X's state pension information. The £175 redress payment offered by DWP was deemed insufficient for the distress caused.
HM Courts and Tribunals Service
AI-generated summary The court refused Ms E's request to postpone or hold a hearing remotely with inconsistent reasons, allegedly breaching the Equality Act by not considering her disability, and delayed responses.
South Devon Healthcare NHS Foundation Trust
AI-generated summary Mr M complained the Trust declined a full continuing healthcare assessment for his late mother from June 2019 to June 2021, believing her needs were significant enough.
UK Research and Innovation
AI-generated summary UKRI allegedly rejected a funding application due to age discrimination and accessed Mr A's private YouTube videos without authorisation, impacting his mental health and finances.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Ms X complained the Trust failed to recognise her sister was at end-of-life, discharged her unsafely without community care, and lacked sensitive communication before her death.
A practice in the Fareham area
AI-generated summary Ms S complained that a Practice failed to diagnose her son's middle ear infection on two occasions, leading to a burst eardrum and facial palsy.
Wirral University Teaching Hospital NHS Foundation Trust
AI-generated summary Ms A complained the Trust prematurely discharged her partner, Mr E, while he had poor mobility, aspiration pneumonia, and could not eat or drink, contributing to his death.
HM Courts and Tribunals Service
AI-generated summary Mr E complained that HM Courts and Tribunals Service failed to acknowledge or respond to his applications sent in January, March, and April 2025, causing him frustration.
Environment Agency
AI-generated summary Mr O complained the Environment Agency incorrectly charged him £1,344 for an investigation after water from a fire on his land ran into a watercourse.
Rural Payments Agency
AI-generated summary The Rural Payments Agency provided incorrect advice about Mr B's funding application, causing him to miss out on a significant amount of funding.
Home Office
AI-generated summary Mr B complained the Home Office's Windrush Compensation Scheme wrongly denied his 'Homelessness' claim, failing to consider his 1960s experience or link it to his legal status.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Mr R complained that a CAFCASS Family Court Advisor produced a biased Section 7 report, failed to consider evidence, and that CAFCASS handled his complaint poorly.
Child Maintenance Service (CMS)
AI-generated summary Mr O complained the CMS failed to act from May 2019 when informed his child was no longer living with his ex-partner, resulting in incorrect payments.
Department for Work and Pensions
AI-generated summary Mr O complained about DWP's repeated delays and incorrect application of Universal Credit components, leading to financial hardship, distress, and mental health deterioration.
Derby and Derbyshire Integrated Care Board
AI-generated summary Complaint alleged the Practice failed to diagnose her father before he died by not referring him urgently and mismanaging his FIT sample, impacting his palliative care.
A practice in the Islington area
AI-generated summary Ms M complained about an unsanitised consultation room, a clinician not washing hands, a virtual meeting during her cervix exam, and a staff member entering the room during the exam.
A practice in the Trafford area
AI-generated summary Miss D complained the GP Practice inappropriately prescribed her codeine despite her liver disease, which she believes caused psychosis and led to her hospital admission.