Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004930 | Home Office Mrs A complained about the Home Office’s decision that she was not entitled to compensation under the Windrush Compensation Scheme … |
UK Government | Closed | 26 Feb 2026 |
| P-004933 | Portsmouth Hospitals University NHS Trust Mrs I complained about inadequate post-operative care for her father-in-law, including failure to provide high dependency unit care and accurately … |
NHS in England | Closed | 26 Feb 2026 |
| P-004938 | United Lincolnshire Teaching Hospitals NHS Trust Mrs O complained about rejected referrals, lack of consent for a scan, and poor complaint handling by the Trust. |
NHS in England | Closed | 26 Feb 2026 |
| P-004931 | University Hospitals Birmingham NHS Foundation Tr… Ms A complained the Trust failed to investigate and act on her brother's abdominal swelling after surgery, leading to a … |
NHS in England | Closed | 26 Feb 2026 |
| P-004927 | Maidstone and Tunbridge Wells NHS Trust Mrs B complained about failures to identify recurring cancer, refused home visits, and inappropriate discharge arrangements contributing to her mother's … |
NHS in England | Not upheld | 26 Feb 2026 |
| P-004926 | Salisbury NHS Foundation Trust Ms R complained about inadequate investigation of symptoms, lack of oversight, poor follow-up, mishandled blood tests, and poor communication regarding … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004923 | Chesterfield Royal Hospital NHS Foundation Trust Dr L complained about a lack of follow-up on high eye pressure and a pleural effusion, inappropriate eye drops, delayed … |
NHS in England | Closed | 26 Feb 2026 |
| P-004935 | Child Maintenance Service (CMS) Mr T complained CMS used incorrect earnings for his 2022 annual review, leading to overpayments, fees, financial difficulties, and the … |
UK Government | Closed | 26 Feb 2026 |
| P-004924 | Coventry and Warwickshire Integrated Care Board Mr M complained about delays in referrals, rejected funding requests, and lack of involvement in the triage process, leading to … |
NHS in England | Closed | 26 Feb 2026 |
| P-004937 | Northern Care Alliance NHS Foundation Trust Mrs C complained that Northern Care Alliance did not act on test results, and Tameside provided inadequate ED care and … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004936 | Croydon Health Services NHS Trust Miss Y alleged the Trust dismissed her concerns during premature labour, leading to her son's health issues and her own … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004939 | Companies House Mr P complained Companies House (CH) has not corrected incorrect information in his employer's accounts, preventing him from receiving owed … |
UK Government | Closed | 26 Feb 2026 |
| P-004932 | Northumbria Healthcare NHS Foundation Trust Mr E complained about a failure to investigate his mother's symptoms, a delay in providing a CT scan, and an … |
NHS in England | Closed | 26 Feb 2026 |
| P-004911 | Office of Gas and Electricity Markets (Ofgem) Mrs X complained Ofgem revoked her DRHI accreditation because the heat pump she funded was installed at her daughter's property, … |
UK Government | Closed | 25 Feb 2026 |
| P-004942 | King's College Hospital NHS Foundation Trust Miss Y complained the Trust failed to offer non-surgical treatment for her loose teeth and gum disease, gave incorrect advice, … |
NHS in England | Closed | 25 Feb 2026 |
| P-004913 | Legal Aid Agency Mr A complained the Legal Aid Agency failed to make a direct referral, provide reasonable adjustments, and respond adequately to … |
UK Government | Closed | 25 Feb 2026 |
| P-004920 | Milton Keynes University Hospital NHS Foundation … Mr C complained his partner received chemotherapy when she was not well enough and was not referred to palliative care … |
NHS in England | Upheld | 25 Feb 2026 |
| P-004919 | Barts Health NHS Trust Miss A complained the Trust repeatedly failed to provide her with safe, timely medication, causing risk of adrenal crisis and … |
NHS in England | Closed | 25 Feb 2026 |
| P-004921 | Northumbria Healthcare NHS Foundation Trust Ms B complained about failures in the care and treatment her partner received for leg wounds, including referral delays, inadequate … |
NHS in England | Closed | 25 Feb 2026 |
| P-004916 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complained that the Trusts failed to identify during pregnancy that his child only had one kidney, which was … |
NHS in England | Partly upheld | 25 Feb 2026 |
| P-004903 | South London and Maudsley NHS Foundation Trust Miss G complained about long waiting lists, refusal of EMDR therapy without group sessions, and inadequate complaint handling by the … |
NHS in England | Closed | 25 Feb 2026 |
| P-004915 | Department for Education Mrs G complained the Department for Education took too long to process her appeal regarding travel assistance for her daughter … |
UK Government | Partly upheld | 25 Feb 2026 |
| P-004910 | HM Courts and Tribunals Service Mr A complained HMCTS' Cloud Video Platform failure prevented his hearing, causing financial loss and distress due to additional barrister … |
UK Government | Closed | 25 Feb 2026 |
| P-004908 | North West Anglia NHS Foundation Trust Miss D complained the anaesthetist inappropriately administered a nerve block during her knee surgery without explaining the risks or obtaining … |
NHS in England | Closed | 25 Feb 2026 |
| P-004917 | University Hospitals Birmingham NHS Foundation Tr… Mrs. A complained about the Trust's failure to monitor her mother's nutrition/hydration, a missed call bell, lack of discharge discussion/care … |
NHS in England | Closed | 25 Feb 2026 |