Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004685 | A practice in the Chichester area Mrs A complains about a GP Practice and a Pharmacy in the West Sussex area. She says the Pharmacy issued … |
NHS in England | Closed | 27 Jan 2026 |
| P-004694 | Torbay and South Devon NHS Foundation Trust Mr N complains the Trust did not properly respond to his complaint following his wife's death. |
NHS in England | Closed | 27 Jan 2026 |
| P-004700 | Independent Case Examiner Mr E complains DWP and ICE did not recommend sufficient financial remedy or service improvements after the DWP failed to … |
UK Government | Closed | 27 Jan 2026 |
| P-004686 | Mid Yorkshire Teaching NHS Trust Mrs T complains about the care she received from the Trust, specifically how a venesection procedure was carried out. |
NHS in England | Closed | 27 Jan 2026 |
| P-004827 | A practice in the Canterbury area Mrs D says, at an appointment in April 2024, a GP at the Practice did not fully investigate her mother, … |
NHS in England | Closed | 27 Jan 2026 |
| P-004697 | Oxford Health NHS Foundation Trust Ms O complains about the conduct and attitude of members of the Trust's crisis team, and that they acted unprofessionally … |
NHS in England | Closed | 27 Jan 2026 |
| P-004688 | York and Scarborough Teaching Hospitals NHS Found… Miss Q complains about how York and Scarborough Teaching Hospitals NHS Foundation Trust diagnosed her mother and its decision to … |
NHS in England | Partly upheld | 27 Jan 2026 |
| P-004695 | The Dudley Group NHS Foundation Trust Miss H complains The Dudley Group NHS Foundation Trust (the Trust) should have marked her father, Mr H's, lung function … |
NHS in England | Closed | 27 Jan 2026 |
| P-004696 | A practice in the Hinckley and Bosworth area Mrs O complains about her late husband's care and treatment from the Practice from 21 July 2024 up to his … |
NHS in England | Closed | 27 Jan 2026 |
| P-004684 | An independent provider in the Newcastle-under-Ly… Mrs H complains about the Trust failed to remove her left ovary during a left oophorectomy. |
NHS in England | Closed | 27 Jan 2026 |
| P-004693 | University Hospitals Dorset NHS Foundation Trust Mr Z complains about how University Hospitals Dorset NHS Foundation Trust diagnosed and cared for his father in January 2024. |
NHS in England | Closed | 27 Jan 2026 |
| P-004689 | A practice in the City of Leicester area | NHS in England | Closed | 27 Jan 2026 |
| P-004680 | Department for Work and Pensions Mr A complains about the service he received from DWP in relation to a training course that it had provided … |
UK Government | Closed | 26 Jan 2026 |
| P-004681 | Teaching Regulation Agency Mr H complains about the length of time the TRA took to reach a decision for a Professional Conduct Panel … |
UK Government | Closed | 26 Jan 2026 |
| P-004679 | Health and Safety Executive Mr N complains that the Health and Safety Executive (HSE) rejected his complaint about an Authorised Inspector. He also complained … |
UK Government | Closed | 26 Jan 2026 |
| P-004678 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs G complains about a failure to record and act upon symptoms which she says could have reasonably led to … |
NHS in England | Not upheld | 26 Jan 2026 |
| P-004683 | Royal Devon University Healthcare NHS Foundation … Mrs S states a senior spinal fellow (SSF) at Royal Devon University Healthcare NHS Foundation Trust did not consider all … |
NHS in England | Closed | 26 Jan 2026 |
| P-004682 | A practice in the Leeds area Mrs A complains about the care and treatment provided to her father, Mr R, by the Practice on 13 August … |
NHS in England | Closed | 26 Jan 2026 |
| P-004667 | A practice in the North Yorkshire area Mr T complains about the care and treatment his wife, Mrs T received at a GP Practice. He complains the … |
NHS in England | Closed | 23 Jan 2026 |
| P-004670 | West Suffolk NHS Foundation Trust Mrs J complains about the care her son, K, received from the Trust. She says the Trust did not arrange … |
NHS in England | Closed | 23 Jan 2026 |
| P-004674 | East and North Hertfordshire Teaching NHS Trust Mrs D complains that the Trust did not provide her husband, Mr D, with the required treatment for his liver … |
NHS in England | Closed | 23 Jan 2026 |
| P-004673 | A dental practice in the Barnet area Mr H complains between April and September 2024, the Practice used different price bandings for differing periods of care and … |
NHS in England | Closed | 23 Jan 2026 |
| P-004672 | West Hertfordshire Teaching Hospitals NHS Trust Mrs E complains that the Trust failed to treat her father Mr A’s cardiac condition with the urgency required, it … |
NHS in England | Closed | 23 Jan 2026 |
| P-004669 | NHS England Mrs L complains NHS England's independent review panel upheld the ICB's decision that her husband, Mr E was not eligible … |
NHS in England | Closed | 23 Jan 2026 |
| P-004668 | Kingston and Richmond NHS Foundation Trust Mr A complains about the care and treatment he received from the Trust following three consultations from the end of … |
NHS in England | Closed | 23 Jan 2026 |