NHS England - London (Local office)
AI-generated summary Mr P complained NHSE wrongly upheld his mother's ineligibility for NHS Continuing Healthcare, disagreeing with the Independent Review Panel's assessment of her needs.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary The Trust failed to document her family's questions about her mother's care, often denying they were asked, which caused avoidable pain and distress.
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
AI-generated summary The Trust failed to consider their mother’s mental wellbeing while she was isolated in a side room, which they believe contributed to her death.
Metropolitan Police Service
AI-generated summary Mr O complained the Metropolitan Police Service breached his Victim's Code rights by pausing a call about suicide and ignoring financial abuse concerns.
Metropolitan Police Service
AI-generated summary The Metropolitan Police Service failed to adhere to the Victim’s Code following a 2016 incident, impacting communication, evidence retention, and complaint handling.
Teaching Regulation Agency
AI-generated summary Mr A complained the TRA's professional conduct investigation was flawed, relied on false statements, and failed to address his evidence or procedural misconduct, causing reputational and financial harm.
A practice in the City of Brighton and Hove area
AI-generated summary Mr B complained his GP practice refused appropriate treatment/referral for his scalp, gave conflicting information, unfairly removed him from the register, and failed to discuss his complaint.
Office of Rail and Road
AI-generated summary The ORR failed to thoroughly and impartially investigate his concerns about a local level crossing, ignoring its statutory duty to enforce safety improvements.
HM Courts and Tribunals Service
AI-generated summary Mr D complained he missed a virtual court hearing due to technical difficulties and couldn't get court assistance, leading to a judgment in his absence and denying him a fair hearing.
Imperial College Healthcare NHS Trust
AI-generated summary Miss C complained her hysterectomy caused two incisional hernias and diastasis recti, requiring further surgery and causing emotional distress and physical limitations.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
AI-generated summary Ms D complained about inappropriate inpatient care including forced medication, denied antibiotics, unsuitable ward placement, disturbed sleep, and inaccurate GP reporting leading to driving licence restrictions.
A practice in the Cornwall area
AI-generated summary Complaint alleged inappropriate care and treatment for COPD/Asthma, including no health check, incorrect tests/inhaler, failed referral, and ignored symptoms between January 2023 and April 2024.
Mid Cheshire Hospitals NHS Foundation Trust
AI-generated summary Complaint about delayed omeprazole prescription, failure to renew open access, poor communication, and staff being dismissive/aggressive during a complaints meeting regarding his daughter’s care.
Calderdale and Huddersfield NHS Foundation Trust
AI-generated summary Complaint concerned substandard investigations, diagnosis, and treatment for an ear condition, and the Trust's failure to act appropriately after his discharge, leading to worsening symptoms.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Complaint alleged CAFCASS actions were not in his children's best interests, including not discussing a safeguarding report and influencing court proceedings regarding contact.
South East Coast Ambulance Service NHS Foundation Trust
AI-generated summary Complaint alleged the Trust failed to adequately assess, diagnose, and treat her daughter, which she believes led to her daughter's death.
An independent provider in the Wiltshire area
AI-generated summary Complaint alleged unnecessary second ADHD assessment for her son, an incorrect diagnosis, and a lack of explanation for the decision, causing delayed medication and private costs.
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
AI-generated summary Complaint alleged the Trust took too long to diagnose her friend with cancer and did not provide correct cancer treatment, potentially reducing his chance of survival.
Stockport NHS Foundation Trust
AI-generated summary Complaint alleged the Trust missed identifying fractures on two occasions after a fall and failed to complete an MRI scan, leading to extended pain and private imaging costs.
A practice in the County Durham area
AI-generated summary Complaint alleged the Trust discharged his mother without a care plan and the Practice failed to recognise sepsis, misdiagnosed rhinitis, and prescribed incorrect medication, contributing to her death.
A practice in the Buckinghamshire area
AI-generated summary Complaint alleged failure to inform her of her baby's eye swab results, failure to refer her for a painful lymph node investigation, and inappropriate prioritisation of appointments for them both.
King's College Hospital NHS Foundation Trust
AI-generated summary Mr and Miss F complained their mother's cancer diagnosis was delayed due to the Trust failing to arrange investigations/biopsy and act on a high NEWS score, and the Practice not seeing her face-to-face.
Kingston and Richmond NHS Foundation Trust
AI-generated summary Mr A complained about a six-year delay in his hernia repair, anaesthesia issues, failure to drain hydrocele fluid, unqualified surgeons, and rude PALS staff.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Ms D complained a doctor performed an episiotomy without consent, forcibly removed her placenta, and gave stitches without pain relief during childbirth. She also alleged incorrect medical records and poor complaint handling.
Office of the Children's Commissioner
AI-generated summary Miss S complained the Children's Commissioner failed to investigate safeguarding concerns she raised in 2021 and did not treat her disclosure as whistleblowing.