Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004717 | The Newcastle Upon Tyne Hospitals NHS Foundation … | NHS in England | Closed | 28 Jan 2026 |
| P-004709 | Manchester University NHS Foundation Trust Miss X complains about the service provided to her father by an ambulance and two acute trusts prior to his … |
NHS in England | Partly upheld | 28 Jan 2026 |
| P-004705 | NHS England Mr E complaints about NHS England's independent review panel upheld the ICB's decision that his mother, Mrs A was not … |
NHS in England | Closed | 28 Jan 2026 |
| P-004716 | Somerset NHS Foundation Trust Mr X complains about the standard of care provided to his late father when he was an inpatient at the … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004714 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains while his father, Mr S, was in University Hospitals Birmingham NHS Foundation Trust (the Trust), he was … |
NHS in England | Closed | 28 Jan 2026 |
| P-004706 | Guy's and St Thomas' NHS Foundation Trust Miss U complains about the care and treatment her mother received at a Trust. |
NHS in England | Closed | 28 Jan 2026 |
| P-004707 | A practice in the Chesterfield area Mr L complains about aspects of care provided to him by a Practice in the Derbyshire area. He complains the … |
NHS in England | Closed | 28 Jan 2026 |
| P-004704 | University Hospitals of Leicester NHS Trust Ms A complains about the care and treatment she received for her long standing headaches at the Trust |
NHS in England | Closed | 28 Jan 2026 |
| P-004713 | University Hospitals Birmingham NHS Foundation Tr… Miss A complains about the following aspects of the care and treatment her son, O, received from the Trust when … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004718 | Tower Hamlets GP Care Group CIC Mrs K complained about the quality of care her daughter received from Tower Hamlets GP Care Group CIC on 3 … |
NHS in England | Closed | 28 Jan 2026 |
| P-004847 | An independent provider in the Chelmsford area Mr R complains that the provider failed to chase up on the second part of a bilateral hernia surgery. He … |
NHS in England | Closed | 28 Jan 2026 |
| P-004702 | Central and North West London NHS Foundation Trust Ms S complains about care and treatment provided by the Trust in 2022. She also complains staff breached her confidentiality … |
NHS in England | Closed | 28 Jan 2026 |
| P-004708 | The Dudley Group NHS Foundation Trust Mrs X complains about her husband's care and treatment between March and May 2024. She complains the Trust did not … |
NHS in England | Not upheld | 28 Jan 2026 |
| P-004700 | Independent Case Examiner Mr E complains DWP and ICE did not recommend sufficient financial remedy or service improvements after the DWP failed to … |
UK Government | Closed | 27 Jan 2026 |
| P-004690 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about the care and treatment her late mother, Mrs L, received from a hospital in Birmingham between … |
NHS in England | Closed | 27 Jan 2026 |
| P-004685 | A practice in the Chichester area Mrs A complains about a GP Practice and a Pharmacy in the West Sussex area. She says the Pharmacy issued … |
NHS in England | Closed | 27 Jan 2026 |
| P-004698 | A practice in the Canterbury area Mrs D says, at an appointment in April 2024, a GP at a practice in the Kent area did not … |
NHS in England | Closed | 27 Jan 2026 |
| P-004691 | Leeds Teaching Hospitals NHS Trust Mr A complains about the actions of Leeds Teaching Hospitals NHS Trust in relation to the handling of a subject … |
NHS in England | Closed | 27 Jan 2026 |
| P-004699 | A practice in the Wealden area Mrs K complains in November 2024 a Practice in East Sussex did not prescribe medication to help her mental health … |
NHS in England | Closed | 27 Jan 2026 |
| P-004693 | University Hospitals Dorset NHS Foundation Trust Mr Z complains about how University Hospitals Dorset NHS Foundation Trust diagnosed and cared for his father in January 2024. |
NHS in England | Closed | 27 Jan 2026 |
| P-004686 | Mid Yorkshire Teaching NHS Trust Mrs T complains about the care she received from the Trust, specifically how a venesection procedure was carried out. |
NHS in England | Closed | 27 Jan 2026 |
| P-004694 | Torbay and South Devon NHS Foundation Trust Mr N complains the Trust did not properly respond to his complaint following his wife's death. |
NHS in England | Closed | 27 Jan 2026 |
| P-004684 | An independent provider in the Newcastle-under-Ly… Mrs H complains about the Trust failed to remove her left ovary during a left oophorectomy. |
NHS in England | Closed | 27 Jan 2026 |
| P-004695 | The Dudley Group NHS Foundation Trust Miss H complains The Dudley Group NHS Foundation Trust (the Trust) should have marked her father, Mr H's, lung function … |
NHS in England | Closed | 27 Jan 2026 |
| P-004689 | A practice in the City of Leicester area | NHS in England | Closed | 27 Jan 2026 |