Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004962 | The Princess Alexandra Hospital NHS Trust Mrs. A complained about failures to treat Mr. B's infection/sepsis, inappropriate transfer from HDU, and inadequate care including repositioning, hydration, … |
NHS in England | Upheld | 28 Feb 2026 |
| P-004948 | A practice in the Wandsworth area Ms. A complained a practice failed to properly investigate infection symptoms, refer her to hospital, or recognize her pregnancy as … |
NHS in England | Not upheld | 27 Feb 2026 |
| P-004954 | A practice in the Tendring area Ms. A complained a practice failed to assess her rectal bleeding, document a test result, arrange a rectal exam/colonoscopy, or … |
NHS in England | Closed | 27 Feb 2026 |
| P-004946 | London North West University Healthcare NHS Trust Mr. T complained the Trust discharged him from a surgery waiting list after he requested rescheduling, causing delays, further knee … |
NHS in England | Closed | 27 Feb 2026 |
| P-004953 | NHS England Mrs. B complained NHS England upheld the ICB's decision that her late mother was ineligible for NHS continuing care after … |
NHS in England | Closed | 27 Feb 2026 |
| P-004955 | HM Revenue and Customs Mr A complained that HMRC failed to act on information, gave incorrect advice, and issued incorrect tax codes, causing him … |
UK Government | Closed | 27 Feb 2026 |
| P-004951 | A practice in the Cheshire East area Mr. A complained a practice misdiagnosed his back, lost a physiotherapy referral, made a wrong referral, and recommended inappropriate exercises. |
NHS in England | Closed | 27 Feb 2026 |
| P-004994 | A practice in the Isle of Wight area Mrs. K complained a medical centre failed to act on discharge notes, refer her to a specialist team, allow GP … |
NHS in England | Closed | 27 Feb 2026 |
| P-004960 | Northern Care Alliance NHS Foundation Trust Miss X complained that the Trust recorded an incorrect cause of death, did not carry out a postmortem, and delayed … |
NHS in England | Closed | 27 Feb 2026 |
| P-004984 | A practice in the Cornwall area Mr C complained about a lack of appropriate treatment, follow-up, and consideration of her mother's condition by the Practice, leading … |
NHS in England | Closed | 27 Feb 2026 |
| P-004945 | University Hospitals Dorset NHS Foundation Trust Mr. R complained the Trust failed to recognise his mother's severe heart condition in the ED, leading to her discharge … |
NHS in England | Closed | 27 Feb 2026 |
| P-004947 | Rural Payments Agency Miss O complained that the RPA unfairly refused Mr A's Countryside Stewardship Capital Grant application due to a technicality involving … |
UK Government | Closed | 27 Feb 2026 |
| P-004943 | South Warwickshire University NHS Foundation Trust Mr. P complained the Trust failed to monitor/remove a catheter after knee surgery, and delayed/failed to respond to his complaint. |
NHS in England | Upheld | 27 Feb 2026 |
| P-004944 | University Hospitals Dorset NHS Foundation Trust Mr. R complained the Trust discharged his father while he was still unwell with pneumonia, leading to his deterioration, readmission, … |
NHS in England | Closed | 27 Feb 2026 |
| P-004949 | NHS England - South - South East (Local office) Mr. A complained that NHS England's Independent Review Panel upheld the ICB's decision that his father was ineligible for NHS … |
NHS in England | Closed | 27 Feb 2026 |
| P-004952 | Herefordshire and Worcestershire Integrated Care … Mrs D complains Worcestershire and Herefordshire ICB took too long to respond to her complaint about her father's NHS funded … |
NHS in England | Upheld | 27 Feb 2026 |
| P-004958 | Leeds and York Partnership NHS Foundation Trust Ms. P complained about an incorrect diagnosis, ignored ADHD assessment requests, lack of appropriate support/medication, and unprofessional communication from the … |
NHS in England | Closed | 27 Feb 2026 |
| P-004956 | HM Revenue and Customs Mr D complained that HMRC failed to act on information regarding a tax assessment, causing unnecessary costs and stress, and … |
UK Government | Closed | 27 Feb 2026 |
| P-004957 | A practice in the Sandwell area Mrs. A complained a practice failed to recognize her mother's pneumonia during a telephone consultation, and the Trust poorly handled … |
NHS in England | Closed | 27 Feb 2026 |
| P-004950 | NHS England Mr. B complained that NHS England upheld the ICB's decision that his mother was not eligible for NHS continuing healthcare … |
NHS in England | Closed | 27 Feb 2026 |
| P-004925 | Royal Surrey NHS Foundation Trust Mrs F complained the Trust mismanaged diagnoses, cancelled a procedure, and inappropriately stopped steroid treatment, leading to health issues and … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004939 | Companies House Mr P complained Companies House (CH) has not corrected incorrect information in his employer's accounts, preventing him from receiving owed … |
UK Government | Closed | 26 Feb 2026 |
| P-004929 | Natural England Mr U complained about Natural England's inadequate enforcement of Great Crested Newt mitigation licenses, leading to habitat deprivation. |
UK Government | Closed | 26 Feb 2026 |
| P-004933 | Portsmouth Hospitals University NHS Trust Mrs I complained about inadequate post-operative care for her father-in-law, including failure to provide high dependency unit care and accurately … |
NHS in England | Closed | 26 Feb 2026 |
| P-004922 | Office of Gas and Electricity Markets (Ofgem) Mr C complained Ofgem refused his BUS funding application because his property had received a grant for a biomass boiler, … |
UK Government | Closed | 26 Feb 2026 |