Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004739 | Department for Work and Pensions | UK Government | Closed | 29 Jan 2026 |
| P-004737 | Tees, Esk and Wear Valleys NHS Foundation Trust | NHS in England | Closed | 29 Jan 2026 |
| P-004721 | A practice in the Stratford-on-Avon area Mrs A complains that, over a number of years, GPs at the Practice failed to consider and refer her for … |
NHS in England | Closed | 29 Jan 2026 |
| P-004736 | Herefordshire and Worcestershire Health and Care … | NHS in England | Closed | 29 Jan 2026 |
| P-004729 | Driver and Vehicle Licensing Agency Mr O says the Driver and Vehicle and Licensing Agency (DVLA) have not paid him sufficient remedy for failing to … |
UK Government | Closed | 29 Jan 2026 |
| P-004732 | Health and Safety Executive | UK Government | Closed | 29 Jan 2026 |
| P-004727 | An independent provider in the Redbridge area Ms N complains that notes for another patient were added to her medical records following after an appointment at a … |
NHS in England | Closed | 29 Jan 2026 |
| P-004731 | George Eliot Hospital NHS Trust Mrs C complains about her mother's care and treatment during her admission from February 2024 to May 2024. She complains … |
NHS in England | Closed | 29 Jan 2026 |
| P-004730 | University Hospitals Birmingham NHS Foundation Tr… Miss E complains about the care and treatment provided to her after a hysterectomy and colostomy operation. she complains about … |
NHS in England | Closed | 29 Jan 2026 |
| P-004726 | Blackpool Teaching Hospitals NHS Foundation Trust Miss O complaint is about the lack of pain relief provided following a hysterectomy procedure. |
NHS in England | Partly upheld | 29 Jan 2026 |
| P-004725 | A practice in the Dacorum area | NHS in England | Closed | 29 Jan 2026 |
| P-004734 | A dental practice in the Salford area Mr A complains about aspects of dental treatment he received from his Practice. |
NHS in England | Closed | 29 Jan 2026 |
| P-004733 | A practice in the Lambeth area Mr S complains about his GP Practice's handling of an individual funding request and their communication with him regarding it. |
NHS in England | Closed | 29 Jan 2026 |
| P-004724 | East and North Hertfordshire Teaching NHS Trust Mrs L complains about the care her mother received from the Trust, and believes it contributed to her death. |
NHS in England | Closed | 29 Jan 2026 |
| P-004722 | Wirral University Teaching Hospital NHS Foundatio… Mr F complains that in January 2025 the Trust wrongly decided he is ineligible for an insulin pump. |
NHS in England | Closed | 29 Jan 2026 |
| P-004738 | A practice in the Wandsworth area | NHS in England | Not upheld | 29 Jan 2026 |
| P-004728 | Home Office | UK Government | Closed | 29 Jan 2026 |
| P-004718 | Tower Hamlets GP Care Group CIC Mrs K complained about the quality of care her daughter received from Tower Hamlets GP Care Group CIC on 3 … |
NHS in England | Closed | 28 Jan 2026 |
| P-004712 | Department for Work and Pensions Ms L complains the DWP delayed reviewing her claim for employment support allowance. |
UK Government | Closed | 28 Jan 2026 |
| P-004713 | University Hospitals Birmingham NHS Foundation Tr… Miss A complains about the following aspects of the care and treatment her son, O, received from the Trust when … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004711 | Mersey and West Lancashire Teaching Hospitals NHS… Mr A complains about the service he has received from the Trust to manage stage four arthritis in his hip. … |
NHS in England | Closed | 28 Jan 2026 |
| P-004710 | University Hospitals of North Midlands NHS Trust Mrs B complains about the care and treatment her husband received from University Hospitals of North Midlands NHS Trust in … |
NHS in England | Closed | 28 Jan 2026 |
| P-004708 | The Dudley Group NHS Foundation Trust Mrs X complains about her husband's care and treatment between March and May 2024. She complains the Trust did not … |
NHS in England | Not upheld | 28 Jan 2026 |
| P-004709 | Manchester University NHS Foundation Trust Miss X complains about the service provided to her father by an ambulance and two acute trusts prior to his … |
NHS in England | Partly upheld | 28 Jan 2026 |
| P-004707 | A practice in the Chesterfield area Mr L complains about aspects of care provided to him by a Practice in the Derbyshire area. He complains the … |
NHS in England | Closed | 28 Jan 2026 |