HM Courts and Tribunals Service
AI-generated summary HMCTS took seven months to grant probate due to delays in contacting a will witness and provided poor communication, causing frustration.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Lewisham and Greenwich NHS Trust
AI-generated summary The Trust failed to identify or treat the conditions that directly caused his mother's death, leading him to believe her death was avoidable.
Barking, Havering and Redbridge University Hospitals NHS Trust
AI-generated summary The Trust dismissed her daughter's UTI symptoms, relied solely on urine culture results, and provided untimely advice on Movicol maintenance levels, leading to hospital admission.
A practice in the Buckinghamshire area
AI-generated summary The Practice wrongly prescribed ciprofloxacin, an antibiotic with MHRA warnings, causing Mr B anxiety, a Crohn’s flare-up, and ongoing stress.
Child Maintenance Service (CMS)
AI-generated summary CMS seized student loan funds with a Lump Sum Deduction Order without providing appeal options, failing to grant agreed-upon time for evidence and delaying complaint resolution.
A dental practice in the West Northamptonshire area
AI-generated summary The Practice failed to quickly and correctly identify or treat his son’s unerupted tooth, potentially leading to the need for surgery.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary The Trust failed to review/treat a fractured toe, flush the wound, surgically debride, or provide antibiotics for an agricultural foot injury, causing infection and prolonged recovery.
A dental practice in the Stroud area
AI-generated summary The Practice questioned her medical accounts, contacted a hospital without consent, failed to communicate effectively, and wrongly removed her from the patient list.
Cornwall Partnership NHS Foundation Trust
AI-generated summary Ms P complained the Trust failed to provide a suitable wheelchair that met her needs, preventing her from self-propelling.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary The Trust missed opportunities to diagnose her mother's cancer and handled the subsequent complaint poorly, causing significant distress and prolonged grief for the family.
A practice in the Hinckley and Bosworth area
AI-generated summary Mrs E complained the Practice failed to prescribe HRT, a GP was unprofessional, and there was a nine-week delay in responding to her complaint.
North East Ambulance Service NHS Foundation Trust
AI-generated summary Mrs I complained staff missed opportunities to manage her mother's pain and keep her comfortable, contributing to her death.
A practice in the Shropshire area
AI-generated summary Mrs A alleged the Trust failed to assess her mother before oxygen therapy, disregarded a high NEWS2 score, and did not follow a pressure sore treatment plan. She also claimed inconsistencies in the Trust's response.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary The Trust failed to diagnose her mother's cancer despite obvious signs, unreasonably delayed finding a specialist bed, and poorly communicated test results and illness seriousness.
Harrogate and District NHS Foundation Trust
AI-generated summary The Trust wrongly swapped her mother's rollator for a zimmer frame and did not involve the family in the decision for surgery, leading to a fall, hip fracture, and premature death.
Home Office
AI-generated summary Mr A complained the Windrush Compensation Scheme failed to properly consider his deceased father's "Impact on life" claim, ignoring critical facts.
Epsom and St Helier University Hospitals NHS Trust
AI-generated summary Mrs K complained the Trust mismanaged her steroid treatment, had poor staff communication during her visit, and gave inadequate prescription collection advice.
Office of the Public Guardian
AI-generated summary Mr X complained the OPG had no justification for investigating his mother's capacity or conducting a financial investigation after a dispute resolution hearing.
A practice in the Wiltshire area
AI-generated summary Ms O complained the Practice failed to provide adequate pain relief to her partner before his death, causing him unbearable suffering.
Student Loans Company (SLC)
AI-generated summary Mr E complained the Student Loans Company incorrectly calculated his repayments, failing to account for his salary sacrifice scheme.
North Cumbria Integrated Care NHS Foundation Trust
AI-generated summary Mr I complained the Trust performed surgery on the wrong testicle, causing an avoidable emergency re-operation and complications.
An independent provider in the City of Derby area
AI-generated summary Mr O complained NHS 111 inappropriately referred him to a pharmacy and an out-of-hours GP failed to advise on his psychiatric medication.
Metropolitan Police Service
AI-generated summary Mr O complained the Metropolitan Police Service breached the Victim's Code through lack of contact from officers and a "no further action" outcome.
Information Commissioner's Office
AI-generated summary Mr H complained the ICO mishandled his data breach complaint against the council, defending it despite acknowledged GDPR breaches and not taking enforcement action.
Metropolitan Police Service
AI-generated summary Mr O complained the Metropolitan Police Service breached his Victim's Code rights by pausing a call about suicide and ignoring financial abuse concerns.