Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004985 | Department for Work and Pensions Miss M complained the DWP failed to provide information and assistance when her health meant she could not work; she … |
UK Government | Closed | 5 Mar 2026 |
| P-004992 | Northern Care Alliance NHS Foundation Trust Ms L complained the Trust did not appropriately manage her father’s foot care, skin/wounds, and that the urology department refused … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004991 | Croydon Health Services NHS Trust Mr P complained about inappropriate advice, continued insulin, delayed diagnosis, and inadequate treatment for his wife at the Trust, leading … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004987 | Cambridge University Hospitals NHS Foundation Tru… Mr D complained the Practice and two NHS trusts have failed to diagnose him with botulism and provide treatment for … |
NHS in England | Closed | 5 Mar 2026 |
| P-004989 | A dental practice in the City of Portsmouth area Mr O complained the Practice didn't accurately assess his tooth and carried out unnecessary treatment, resulting in complications, emergency appointments, … |
NHS in England | Closed | 5 Mar 2026 |
| P-004982 | Bradford Teaching Hospitals NHS Foundation Trust Mr X complained his mother was placed on a spinal board/neck brace for too long, causing breathing difficulties and a … |
NHS in England | Partly upheld | 4 Mar 2026 |
| P-004980 | Student Loans Company (SLC) Miss Y complained about the length of time it took the Student Loans Company (SLC) to process her Disabled Student … |
UK Government | Closed | 4 Mar 2026 |
| P-004973 | Home Office Mr I complained that the Home Office rejected his Windrush Compensation Scheme application and did not acknowledge his experiences of … |
UK Government | Closed | 4 Mar 2026 |
| P-004978 | Chelsea and Westminster Hospital NHS Foundation T… Dr T complained about delayed/inappropriate treatment for a burn, leading to scarring, side effects, and private treatment. She also complained … |
NHS in England | Closed | 4 Mar 2026 |
| P-004977 | Nimbuscare Limited Miss L complained Practices A and B misdiagnosed her, leading to a pulmonary embolism, pleural effusion, pneumonia, hospitalisation, and mental … |
NHS in England | Closed | 4 Mar 2026 |
| P-004979 | Department for Work and Pensions Ms G complained that the DWP's Universal Credit policy required her to use a flat rate system for expenses as … |
UK Government | Closed | 4 Mar 2026 |
| P-004975 | UK Health Security Agency Mr C complained about UKHSA's approach to rolling out the shingles vaccination program, deeming it unfair. |
UK Government | Closed | 4 Mar 2026 |
| P-004976 | Frimley Health NHS Foundation Trust Mrs G complained the Trust didn't provide treatment for COVID-19 and a chest infection, nor inform her daughter of this … |
NHS in England | Closed | 4 Mar 2026 |
| P-004981 | North Bristol NHS Trust Mrs H complained about the care and treatment her father, Mr D, received from the Trust, which she believes resulted … |
NHS in England | Closed | 4 Mar 2026 |
| P-004974 | Guy's and St Thomas' NHS Foundation Trust Mr A complained the Trust failed to adequately involve him regarding his child's autism assessment, incorrectly decided to conduct it … |
NHS in England | Closed | 4 Mar 2026 |
| P-004970 | Wirral University Teaching Hospital NHS Foundatio… Mr P complained about delays in diagnosing his mother's endometrial cancer, leading to unnecessary surgery, undue worry, and a lost … |
NHS in England | Upheld | 3 Mar 2026 |
| P-004968 | Kent and Medway Mental Health NHS Trust Mr N complained about a lack of appropriate community care/crisis support, dismissive comments, poor medication support, unsuitable discharge, and inadequate … |
NHS in England | Upheld | 3 Mar 2026 |
| P-004971 | Sandwell and West Birmingham Hospitals NHS Trust Mrs A complained that during childbirth, midwives removed her placenta to hide evidence of a deceased twin, used COVID restrictions … |
NHS in England | Closed | 3 Mar 2026 |
| P-004969 | Hull University Teaching Hospitals NHS Trust Mr C complained about the care his mother received, believing she should have stayed in the hospital for surgery during … |
NHS in England | Not upheld | 3 Mar 2026 |
| P-005210 | Sandwell and West Birmingham Hospitals NHS Trust Mrs X complained midwives removed her placenta to hide a deceased twin during her son's birth in 2021, using COVID … |
NHS in England | Closed | 3 Mar 2026 |
| P-004972 | Royal Free London NHS Foundation Trust Mr A complained the Trust did not action a referral for an ultrasound-guided aspiration and steroid injection in his knee, … |
NHS in England | Closed | 3 Mar 2026 |
| P-004966 | A practice in the Kingston upon Thames area Mrs A complained the Practice didn't send her for an MRI to identify her condition and minimised the findings of … |
NHS in England | Closed | 2 Mar 2026 |
| P-004967 | Office for Standards in Education, Children's Ser… Mrs R complained that an Ofsted inspector was dismissive of staff well-being during a nursery inspection, and that Ofsted handled … |
UK Government | Closed | 2 Mar 2026 |
| P-004964 | A practice in the Sheffield area Mrs. U complained a practice failed to provide supportive mental health interventions and delayed an antihistamine prescription, worsening her mental … |
NHS in England | Closed | 2 Mar 2026 |
| P-004963 | A practice in the Redbridge area Mr K complained the Practice failed to act on his wife's worsening condition, prescribing unsuitable medication and failing to follow … |
NHS in England | Not upheld | 2 Mar 2026 |