Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mrs I complained the Trust failed to monitor her anti-D levels during her second pregnancy and did not explain the implications of her Rh D negative blood type until her third pregnancy.
AI-generated summary Ms M complained about multiple failings in her mother's care, including improper RIG tube management, unsafe feeding, inaccurate records, wrong fluid volumes, and poor communication from carers.
AI-generated summary Mr M complained the Trust failed to inform his wife about a cancerous tumour removed in 2014 until 2022, preventing timely treatment and potentially shortening her life.
AI-generated summary Mr K complained about delays in his father's Emergency Department assessment, X-ray, and antibiotic administration, believing earlier treatment could have prevented his father's death.
AI-generated summary Mr S complained about the Practice's processes, medication management, follow-ups, record provision, lack of privacy, and unjustified special allocation pathway placement.
AI-generated summary Mr T complained his dentist performed an extraction on an infected tooth without prior scans or prescribing antibiotics, leading to severe post-procedure complications.
AI-generated summary Ms S complained the Surgery incorrectly made a safeguarding referral for her daughter K, alleging they failed to contact K's father after receiving DWP information.
AI-generated summary Mrs A complained the DfE incorrectly signposted her to Ofsted regarding a college issue and then mishandled her complaint, providing a poor, quick, and informal response.
AI-generated summary Mr A, on behalf of Mr B, complained the Windrush Compensation Scheme made factual and legal errors in assessing Mr B's 'Impact on Life' claim, potentially leading to incorrect compensation.
AI-generated summary Mr P complained staff failed to monitor his urine output post-surgery, leading to premature discharge and delayed treatment for urinary retention. He also complained about an inappropriate cheese sandwich.
AI-generated summary Mr L complained HMRC wrongly imposed Failure to Notify penalties for High Income Child Benefit Charge and is still pursuing recovery for amounts he believes were paid.
AI-generated summary Ms V complained two GP practices removed her from their lists without notice, made false allegations, refused treatment, and stopped essential medications, causing distress and health issues.
AI-generated summary Dr N complained about unnecessary hospital admission as an overseas visitor, leading to charges, and the Trust's failure to communicate his admission to his family.
AI-generated summary Miss B complained the district nursing team failed to remove sutures within 10 days and did not carry out appropriate wound assessments, leading to infection and extended recovery.
AI-generated summary Mr P complained about a posterior capsular tear during cataract surgery, lack of informed consent, improper treatment of the tear, and subsequent eye damage and poor post-operative advice from the Trust.
AI-generated summary Mrs R complained about the Trust's failure to explain medication risks, inadequate care planning, inability to track side effects, withholding records, and poor complaint handling regarding her brother-in-law's death.
AI-generated summary Mrs I complained the Trust incorrectly categorised her ambulance call for her daughter, who later died, believing an earlier category one response could have prevented her death.
AI-generated summary Mr R complained about HMCTS delays in bailiffs executing a warrant of possession, causing him to be homeless, distressed, and suffer financial hardship due to unpaid rent.
AI-generated summary Miss A complained the Practice refused a shared care agreement for her son's ADHD medication and lacked support for NHS care, causing private costs.
AI-generated summary Complained about being discharged too soon, despite family and care coordinator concerns, leading to escalated psychosis, property loss, and subsequent re-admission.
AI-generated summary Alleged inadequate 1:1 care for her grandmother with dementia and fall risk, delays in CT scans after falls, and failure to investigate symptoms, which she believes contributed to her death.
AI-generated summary Mrs A complained about delays in the emergency department, a missed spinal fracture, delayed pneumonia diagnosis, incorrect isolation, poor observation, and missed COPD medication for her mother.
AI-generated summary The Trust dismissed her daughter's UTI symptoms, relied solely on urine culture results, and provided untimely advice on Movicol maintenance levels, leading to hospital admission.
AI-generated summary HMCTS took seven months to grant probate due to delays in contacting a will witness and provided poor communication, causing frustration.
AI-generated summary Errors were made during heart surgery, he experienced sexual assault during ICU stay, staff attitude was inappropriate, and the discharge summary was inaccurate.