Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005016 | An independent provider in the Blackpool area Ms N complained about the provider's inconsistent attendance, failure to ensure medication was taken, neglect of hygiene needs, and sending … |
NHS in England | Closed | 10 Mar 2026 |
| P-005015 | An independent provider in the City of Westminste… Miss A complained about inappropriate hormonal treatment, a dismissive comment about pregnancy, a lack of records at appointments, and limited … |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-005019 | Department for Work and Pensions Mr C complained that the DWP failed to provide documentation for his Universal Credit advance and that telephone agents failed … |
UK Government | Closed | 10 Mar 2026 |
| P-005010 | National Crime Agency Mr L complained the National Crime Agency (NCA) failed to provide his MP with a substantive response, causing him to … |
UK Government | Closed | 10 Mar 2026 |
| P-005011 | Seashell Trust Mrs A complained her son was placed with an unsuitable peer during respite, a safeguarding alert wasn't raised, respite was … |
NHS in England | Closed | 10 Mar 2026 |
| P-005018 | Suffolk and North East Essex Integrated Care Board Mr L complained the ICB advised his GP against a shared care agreement with his private gender specialist, denying him … |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-005013 | Royal Devon University Healthcare NHS Foundation … Mrs A complained the Trust did not properly assess her father and allowed him to eat solid food, leading to … |
NHS in England | Closed | 10 Mar 2026 |
| P-005005 | Prisons and Probation Ombudsman Mr D complained about the Prisons and Probation Ombudsman's (PPO) investigation of his lost property at HMP A in September … |
UK Government | Closed | 9 Mar 2026 |
| P-005006 | Child Maintenance Service (CMS) Mrs R complained that the CMS failed to secure consistent arrears payments, provided misleading information, and regularly changed its position … |
UK Government | Closed | 9 Mar 2026 |
| P-005007 | University College London Hospitals NHS Foundatio… Miss P complained about the Trust's care after deep brain stimulation surgery, citing failures in scans, DBS settings, symptom reporting, … |
NHS in England | Closed | 9 Mar 2026 |
| P-005009 | ADHDNET Miss H complained ADHDnet delayed her prescription, didn't schedule follow-ups, issued a private prescription without agreement, delayed a refund, and … |
NHS in England | Closed | 9 Mar 2026 |
| P-005008 | A practice in the Tower Hamlets area Mr P complained the Practice refused referrals for a fibro scan, endocrinologist, varicose veins, and weight loss injections, and denied … |
NHS in England | Closed | 9 Mar 2026 |
| P-004995 | Department for Work and Pensions Miss N complained the DWP incorrectly advised her about her State Pension entitlement in 2010 and failed to respond to … |
UK Government | Closed | 6 Mar 2026 |
| P-005001 | HM Revenue and Customs Mr A complained that HMRC failed to provide sufficient financial remedy to address the impacts on him of its delays … |
UK Government | Closed | 6 Mar 2026 |
| P-005002 | Child Maintenance Service (CMS) Miss B complained that the CMS closed her case without collecting outstanding arrears, leaving her without access to her records. |
UK Government | Closed | 6 Mar 2026 |
| P-004998 | An independent provider in the City of Bristol ar… Mrs E complained a paramedic failed to correctly interpret an ECG, provide information, or take her father to the hospital, … |
NHS in England | Partly upheld | 6 Mar 2026 |
| P-005000 | A practice in the Bromley area Mrs A complained a GP prescribed the wrong HRT dosage, causing painful breasts and back pain for years, and the … |
NHS in England | Closed | 6 Mar 2026 |
| P-005003 | The Robert Jones and Agnes Hunt Orthopaedic Hospi… Mrs T complained the Trust failed to assess her blood clot risk, give heparin after spinal surgery, and inappropriately discharged … |
NHS in England | Closed | 6 Mar 2026 |
| P-004996 | NHS England - North - Yorkshire and The Humber (L… Mrs X complained NHS England's IRP wrongly upheld the ICB's decision that her mother was ineligible for Continuing Healthcare funding. |
NHS in England | Closed | 6 Mar 2026 |
| P-004997 | HM Revenue and Customs Mr A complained that HMRC refunded his tax repayment to a third party without his consent, alleging fraud. |
UK Government | Closed | 6 Mar 2026 |
| P-004999 | Chesterfield Royal Hospital NHS Foundation Trust Ms E complained she suffered avoidable burns during breast cancer surgery and was unhappy with the Trust's investigation and communication. |
NHS in England | Closed | 6 Mar 2026 |
| P-004987 | Cambridge University Hospitals NHS Foundation Tru… Mr D complained the Practice and two NHS trusts have failed to diagnose him with botulism and provide treatment for … |
NHS in England | Closed | 5 Mar 2026 |
| P-004991 | Croydon Health Services NHS Trust Mr P complained about inappropriate advice, continued insulin, delayed diagnosis, and inadequate treatment for his wife at the Trust, leading … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004990 | Royal Surrey NHS Foundation Trust Ms M complained Trusts delayed diagnosing and operating on Mr N's cancer, leading to drastic surgery, spread of the cancer, … |
NHS in England | Closed | 5 Mar 2026 |
| P-004993 | A practice in the North Tyneside area Mr R complained about failures by the Trust to act on X-rays showing lung cancer signs and failures in pain … |
NHS in England | Not upheld | 5 Mar 2026 |