Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004743 | Norfolk and Norwich University Hospitals NHS Foun… Miss H complained about the care the Trust provided to her later brother, Mr H, after presenting with a heart … |
NHS in England | Closed | 30 Jan 2026 |
| P-004762 | Avon and Wiltshire Mental Health Partnership NHS … Mr Q complains about care and treatment options offered for his anxiety disorder. |
NHS in England | Closed | 30 Jan 2026 |
| P-004741 | Essex Partnership University NHS Foundation Trust | NHS in England | Closed | 30 Jan 2026 |
| P-004752 | Barnsley Hospital NHS Foundation Trust Mrs Sutherland complains about the care and treatment provided to her husband when he presented with breathing difficulties. |
NHS in England | Closed | 30 Jan 2026 |
| P-004748 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs E complains the Trust did not not diagnose her son with autism or provide any follow up care. |
NHS in England | Closed | 30 Jan 2026 |
| P-004753 | Guy's and St Thomas' NHS Foundation Trust An NHS Trust discharged a patient before they were medically fit, failed to carry out an occupational health assessment, did … |
NHS in England | Closed | 30 Jan 2026 |
| P-004765 | A dental practice in the Hounslow area Miss A complains the Practice carried out dental work without adequate pain relief and cut her mouth. |
NHS in England | Closed | 30 Jan 2026 |
| P-004744 | NHS England - South - South West (Local office) | NHS in England | Closed | 30 Jan 2026 |
| P-004755 | Lancashire and South Cumbria NHS Foundation Trust Mr H complains the Trust incorrectly maintained his diagnosis of emotionally unstable personality disorder (EUPD), overlooked his complex needs and … |
NHS in England | Closed | 30 Jan 2026 |
| P-004750 | HM Courts and Tribunals Service Mr R complains about HM Courts and Tribunals Service (HMCTS), raising concerns about the disclosure of evidence and the way … |
UK Government | Closed | 30 Jan 2026 |
| P-004763 | HM Revenue and Customs Mr N complains that HMRC has not correctly applied part 1300 of its Admin Law Manual (ADML1300) to his case. … |
UK Government | Closed | 30 Jan 2026 |
| P-004751 | South West Yorkshire Partnership NHS Foundation T… Mr C complains that the Trust prescribed medication causing severe side effects and told him to take another medication to … |
NHS in England | Not upheld | 30 Jan 2026 |
| P-004749 | Guy's and St Thomas' NHS Foundation Trust Mr A complains about the care provided to his wife, Mrs B, by Guy’s and St Thomas’ NHS Foundation Trust … |
NHS in England | Not upheld | 30 Jan 2026 |
| P-004761 | HM Revenue and Customs Mr D complained about HMRC collection of an income tax underpayment and interest charged for late repayment. |
UK Government | Closed | 30 Jan 2026 |
| P-004747 | Calderdale and Huddersfield NHS Foundation Trust Mrs B complained the Trust did not provide treatment and should not have discharged her father, Mr A when he … |
NHS in England | Closed | 30 Jan 2026 |
| P-004754 | Sherwood Forest Hospitals NHS Foundation Trust | NHS in England | Closed | 30 Jan 2026 |
| P-004756 | A practice in the St. Helens area Miss A complains about the care she received from her GP Practice, they did not refer her for an ADHD … |
NHS in England | Closed | 30 Jan 2026 |
| P-004757 | A practice in the Birmingham area | NHS in England | Closed | 30 Jan 2026 |
| P-004746 | Royal Cornwall Hospitals NHS Trust Mrs R complains about aspects of maternity care provided by the Trust to her between 2 December and 9 December … |
NHS in England | Upheld | 30 Jan 2026 |
| P-004758 | North Middlesex University Hospital NHS Trust Miss O complains about aspects of care and treatment she received from the Trust during the birth of her child. |
NHS in England | Closed | 30 Jan 2026 |
| P-004745 | A practice in the North Yorkshire area Miss A complains about the approach the Practice took in relation to her urinary symptoms. She also complains about its … |
NHS in England | Closed | 30 Jan 2026 |
| P-004760 | Tees, Esk and Wear Valleys NHS Foundation Trust | NHS in England | Closed | 30 Jan 2026 |
| P-004732 | Health and Safety Executive | UK Government | Closed | 29 Jan 2026 |
| P-004728 | Home Office | UK Government | Closed | 29 Jan 2026 |
| P-004735 | Information Commissioner's Office | UK Government | Closed | 29 Jan 2026 |