Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004794 | Midlands Partnership University NHS Foundation Tr… Mrs O complains about the community mental health care provided for her daughter by the Trust after she was discharged … |
NHS in England | Partly upheld | 9 Feb 2026 |
| P-004785 | A practice in the Torbay area Mr A complains a Practice in Paignton incorrectly completed his father’s death certificate, did not provide the amended certificate without … |
NHS in England | Closed | 5 Feb 2026 |
| P-004784 | A practice in the Oadby and Wigston area Ms A says the Practice placed her mother, Mrs X, nil by mouth on 14 November 2022 without a proper … |
NHS in England | Upheld | 5 Feb 2026 |
| P-004782 | Central and North West London NHS Foundation Trust Mr and Mrs R complain about their son's mental health assessment and the psychiatrist declining to prescribe bupropion medication. |
NHS in England | Partly upheld | 5 Feb 2026 |
| P-004783 | A dental practice in the Manchester area Mr C complains about aspects of care and treatment he received from the Dentist between February 2021 and October 2022. |
NHS in England | Closed | 5 Feb 2026 |
| P-004780 | Gloucestershire Hospitals NHS Foundation Trust Ms C complains that the Trust did not properly investigate her abdominal pain and adhesions between 2021 and 2023. |
NHS in England | Closed | 4 Feb 2026 |
| P-004778 | The Dudley Group NHS Foundation Trust Mrs E complains that the Trust stopped her routine podiatry treatment without prior notice and offered no alternative options or … |
NHS in England | Closed | 4 Feb 2026 |
| P-004779 | Epsom and St Helier University Hospitals NHS Trust Mr A complained to us that the Trust reduced his mother's oxygen supply against medical advice. He also complained the … |
NHS in England | Closed | 4 Feb 2026 |
| P-004777 | HM Courts and Tribunals Service Mr Y complains staff at HM Courts and Tribunals service wrongly noted how long his hearing was meant to last. … |
UK Government | Closed | 4 Feb 2026 |
| P-004781 | Barts Health NHS Trust Mr R complains about the care and treatment his father received for gallbladder issues from Dec 2023 to February 2024. |
NHS in England | Closed | 4 Feb 2026 |
| P-004774 | Isle of Wight NHS Trust Miss P complains the Trust delayed identifying then acting upon her father's sepsis and internal leak following surgery in 2023. |
NHS in England | Not upheld | 3 Feb 2026 |
| P-004772 | University Hospitals Coventry and Warwickshire NH… Mr A complains about aspects of his late father's care and treatment, and the Trust's complaint handling process. |
NHS in England | Closed | 3 Feb 2026 |
| P-004769 | Worcestershire Acute Hospitals NHS Trust Mr B complains the Trust prematurely discharged his father, Mr K, in January 2024. He also complains it did not … |
NHS in England | Closed | 3 Feb 2026 |
| P-004776 | Leicestershire Partnership NHS Trust Mrs E complains on behalf of her child, about Leicestershire Partnership NHS Trust (the Trust) in 2023. She says the … |
NHS in England | Closed | 3 Feb 2026 |
| P-004775 | Northampton General Hospital NHS Trust Miss O complains Trust A failed to correctly perform her nose surgery in March 2022 and failed to carry out … |
NHS in England | Closed | 3 Feb 2026 |
| P-004773 | A practice in the Newham area Mr D complains the Trust did not, correctly monitor his father, Mr J’s oxygen saturation levels, communicate effectively with each … |
NHS in England | Closed | 3 Feb 2026 |
| P-004771 | A practice in the Barnet area Miss P complains about aspects of the care and treatment her son, R, received from the Practice. She also complains … |
NHS in England | Closed | 3 Feb 2026 |
| P-004770 | Pennine Care NHS Foundation Trust Mr J complains about the care he received from the Trust in 2023. He says the Trust wrongly declined his … |
NHS in England | Closed | 3 Feb 2026 |
| P-004767 | Children and Family Court Advisory and Support Se… | UK Government | Closed | 2 Feb 2026 |
| P-004768 | A practice in the Stockton-on-Tees area Ms R complains about the care and treatment she received at the Practice in January 2025. Ms R was de-registered … |
NHS in England | Closed | 2 Feb 2026 |
| P-004766 | Student Loans Company (SLC) Mrs R complains SLC decided she was unfit for the childcare grant and declined her appeal. |
UK Government | Closed | 2 Feb 2026 |
| P-004745 | A practice in the North Yorkshire area Miss A complains about the approach the Practice took in relation to her urinary symptoms. She also complains about its … |
NHS in England | Closed | 30 Jan 2026 |
| P-004764 | A practice in the North Northamptonshire area | NHS in England | Closed | 30 Jan 2026 |
| P-004759 | Wirral University Teaching Hospital NHS Foundatio… Mrs L complains that the lens in her left eye inverted due to equipment failing during a lens replacement procedure. … |
NHS in England | Closed | 30 Jan 2026 |
| P-004760 | Tees, Esk and Wear Valleys NHS Foundation Trust | NHS in England | Closed | 30 Jan 2026 |