Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005039 | An independent provider in the Basildon area Mr A complained his wife's UTI was not picked up, a safeguarding referral was wrongly made against him, and his … |
NHS in England | Closed | 17 Mar 2026 |
| P-005045 | Barts Health NHS Trust Mr Y complained about inadequate surveillance after an angioplasty, delayed communication about a stent occlusion, and inappropriate monitoring, leading to … |
NHS in England | Partly upheld | 17 Mar 2026 |
| P-005044 | Department for Work and Pensions Mrs G complained the DWP failed to identify or act on her daughter's suicidal thoughts recorded in her PIP application, … |
UK Government | Closed | 17 Mar 2026 |
| P-005034 | Department for Transport Mr S complains about how the ICC managed a complaint he made about HS2. He says the ICC did not … |
UK Government | Closed | 16 Mar 2026 |
| P-005037 | Pennine Care NHS Foundation Trust Mrs O complained Trust staff didn't escort her during a transfer to another Trust, delaying needed care and causing her … |
NHS in England | Not upheld | 16 Mar 2026 |
| P-005036 | Northampton General Hospital NHS Trust Mr O complained about a lack of clear communication regarding his kidney cyst surveillance, failure to identify that it was … |
NHS in England | Closed | 16 Mar 2026 |
| P-005035 | University College London Hospitals NHS Foundatio… Miss H complained about a failure to provide timely pain relief after her C-section and a failure to react promptly … |
NHS in England | Closed | 16 Mar 2026 |
| P-005038 | A practice in the Isle of Wight area Ms B complained a GP practice did not adequately assess her son for inclusion on the Learning Disability Register or … |
NHS in England | Closed | 16 Mar 2026 |
| P-005032 | The Royal Wolverhampton NHS Trust Mrs Q complained about an unnecessary biopsy on her dying mother, lack of communication about end-of-life care, and failure to … |
NHS in England | Closed | 16 Mar 2026 |
| P-005033 | East Midlands Ambulance Service NHS Trust Mrs I complained the ambulance service didn't refer her husband for further treatment after a fall, delaying correct treatment and … |
NHS in England | Closed | 16 Mar 2026 |
| P-005031 | Calderdale and Huddersfield NHS Foundation Trust Mr A complained about delayed surgery, inappropriate discharge without a support plan, inadequate pain management, and failure to diagnose/refer his … |
NHS in England | Upheld | 13 Mar 2026 |
| P-005030 | A practice in the Exeter area Mr B complained the practice refused a penicillin test, delayed X-ray results, issued late sick notes and prescriptions, and mishandled … |
NHS in England | Closed | 13 Mar 2026 |
| P-005025 | George Eliot Hospital NHS Trust Mr B complained about delays in investigating his mother's seizures, inadequate supervision, and wrongly removing a gallbladder drain. He also … |
NHS in England | Closed | 12 Mar 2026 |
| P-005029 | Insolvency Service Mr U complained that the Insolvency Service (IS) did not offer a suitable remedy for errors in handling his case, … |
UK Government | Closed | 12 Mar 2026 |
| P-005026 | Ashford and St Peter's Hospitals NHS Foundation T… Mr W complained about delays in his father's AAA scan recall, inadequate assessment in the ED, and insufficient pain relief … |
NHS in England | Partly upheld | 12 Mar 2026 |
| P-005028 | An independent provider in the Liverpool area Mr B complained the provider failed to provide HIV medication in December 2023 and April 2024, and about poor complaint … |
NHS in England | Partly upheld | 12 Mar 2026 |
| P-005027 | A practice in the Hounslow area Mr H complained his son wasn't referred to hospital for bowel issues, delaying his cancer diagnosis and limiting treatment, leading … |
NHS in England | Upheld | 12 Mar 2026 |
| P-005022 | A practice in the Chichester area Mr R complained that a GP failed to appropriately investigate and treat his wife's leg pain, which led to her … |
NHS in England | Closed | 11 Mar 2026 |
| P-005024 | A practice in the Southend-on-Sea area Mrs B complained the practice did not properly consider her husband's history, symptoms and test results and should have sent … |
NHS in England | Closed | 11 Mar 2026 |
| P-005021 | Croydon Health Services NHS Trust Mr U complained about the lack of a secretion management plan for his mother, failure to re-refer her to physiotherapy, … |
NHS in England | Closed | 11 Mar 2026 |
| P-005023 | University Hospitals Sussex NHS Foundation Trust Mr R complained staff did not prevent his grandmother's fall, attend to her hygiene, support her podiatry or mental health, … |
NHS in England | Partly upheld | 11 Mar 2026 |
| P-005020 | Royal Free London NHS Foundation Trust Mr L complained the Trust did not provide safe earplugs during an MRI scan, exacerbating his tinnitus, and about the … |
NHS in England | Closed | 11 Mar 2026 |
| P-005015 | An independent provider in the City of Westminste… Miss A complained about inappropriate hormonal treatment, a dismissive comment about pregnancy, a lack of records at appointments, and limited … |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-005012 | HM Revenue and Customs Mr Q complained HMRC failed to provide an appropriate remedy for delays processing a Corporation Tax return, causing financial loss … |
UK Government | Closed | 10 Mar 2026 |
| P-005018 | Suffolk and North East Essex Integrated Care Board Mr L complained the ICB advised his GP against a shared care agreement with his private gender specialist, denying him … |
NHS in England | Partly upheld | 10 Mar 2026 |