Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005060 | HM Courts and Tribunals Service Mr F complained about HMCTS's handling of his case, including incorrect filing of a judgement, incomplete evidence provided to judges, … |
UK Government | Closed | 19 Mar 2026 |
| P-005063 | Tameside and Glossop Integrated Care NHS Foundati… Mrs K complained about incorrect risk information regarding breech birth, withdrawal of homebirth support, failures during hospital transfer and labour, … |
NHS in England | Closed | 19 Mar 2026 |
| P-005061 | A dental practice in the North Somerset area Miss E complained about the root canal treatment she received. She said the practice did not drill far enough, did … |
NHS in England | Upheld | 19 Mar 2026 |
| P-005058 | Birmingham Women's and Children's NHS Foundation … Mrs Q complained about her son B's wound not being properly closed and being kept in recovery too long after … |
NHS in England | Closed | 19 Mar 2026 |
| P-005056 | A practice in the Croydon area Mr R complained the Practice did not adequately review his sister’s medication and reported side effects, nor manage her suicide … |
NHS in England | Closed | 19 Mar 2026 |
| P-005057 | A practice in the Wakefield area Miss L complained about a lack of accessible communication at the Practice, a consultant not referring her for a CT … |
NHS in England | Closed | 19 Mar 2026 |
| P-005066 | A practice in the St. Albans area Mrs R complained the Surgery removed her family from its patient register in June 2024, leaving them without access to … |
NHS in England | Closed | 19 Mar 2026 |
| P-005064 | Lewisham and Greenwich NHS Trust Mr. P complained about the Trust's management of his late wife's medication, testing, and response to her pain, leading to … |
NHS in England | Upheld | 19 Mar 2026 |
| P-005065 | University Hospitals Birmingham NHS Foundation Tr… Mr B complained about the care his wife received from the Trust following a liver biopsy, stating that complications arose … |
NHS in England | Closed | 19 Mar 2026 |
| P-005062 | A practice in the Warrington area Ms H complained the Practice failed to carry out appropriate blood pressure and blood test checks before stopping her partner's … |
NHS in England | Closed | 19 Mar 2026 |
| P-005059 | A practice in the Liverpool area Miss E complained about multiple referral errors by the Practice for her father's pacemaker, which she believes contributed to his … |
NHS in England | Closed | 19 Mar 2026 |
| P-005048 | East Kent Hospitals University NHS Foundation Tru… Mr. J complained the Trust mishandled his urgent suspected cancer referral and refused to compensate him for private treatment costs. |
NHS in England | Closed | 18 Mar 2026 |
| P-005053 | Student Loans Company (SLC) Ms. Y complained that Student Loans Company incorrectly awarded, then withdrew funding, and didn't properly consider the impact when asking … |
UK Government | Upheld | 18 Mar 2026 |
| P-005047 | University Hospitals Dorset NHS Foundation Trust Mrs. R complained doctors failed to give her husband aspirin promptly after TIAs and delayed contacting the thrombectomy service, leading … |
NHS in England | Not upheld | 18 Mar 2026 |
| P-005046 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss R complained the Trust didn't add her to the surgery wait list, failed to follow up after an injection, … |
NHS in England | Not upheld | 18 Mar 2026 |
| P-005054 | Home Office Complainants alleged UKVI failed to pay compensation for wrongly accusing them of cheating on an English test, leading to cancelled … |
UK Government | Not upheld | 18 Mar 2026 |
| P-005055 | A practice in the Birmingham area Ms. R complained the Practice failed to inform her or take action after a June 2023 test result indicating type … |
NHS in England | Closed | 18 Mar 2026 |
| P-005051 | Certification Office for Trade Unions and Employe… Mr. O complained the Certification Office failed to provide a formal decision on his complaint about his trade union. |
UK Government | Closed | 18 Mar 2026 |
| P-005050 | East Kent Hospitals University NHS Foundation Tru… Mr. A complained the Trust refused him dental implants, failing to consider his dentist's view, medical history, and previous intolerance … |
NHS in England | Closed | 18 Mar 2026 |
| P-005052 | Hull University Teaching Hospitals NHS Trust Mrs. Z complained the hospital provider did not pick up Mr. Z’s stroke referral around the time of his stroke. |
NHS in England | Closed | 18 Mar 2026 |
| P-005049 | An independent provider in the Bromley area Ms. R complained the Service failed to meet Miss X’s continence needs by stopping her nighttime continence products. |
NHS in England | Closed | 18 Mar 2026 |
| P-005044 | Department for Work and Pensions Mrs G complained the DWP failed to identify or act on her daughter's suicidal thoughts recorded in her PIP application, … |
UK Government | Closed | 17 Mar 2026 |
| P-005040 | South West London Integrated Care Board Mrs X complained about the ICB's decision her daughter was ineligible for CHC funding, a stopped care package, failure to … |
NHS in England | Closed | 17 Mar 2026 |
| P-005043 | An independent provider in the City of Nottingham… Mrs H complained about a remote diagnosis of haemorrhoids and a skin tag, requiring two banding procedures instead of one, … |
NHS in England | Closed | 17 Mar 2026 |
| P-005039 | An independent provider in the Basildon area Mr A complained his wife's UTI was not picked up, a safeguarding referral was wrongly made against him, and his … |
NHS in England | Closed | 17 Mar 2026 |