Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004815 | West Midlands Ambulance Service University NHS Fo… | NHS in England | Closed | 11 Feb 2026 |
| P-004817 | Lancashire and South Cumbria NHS Foundation Trust Mr H complains the Trust acted inappropriately and unfairly by physically examining his son when parental consent had been withdrawn. … |
NHS in England | Closed | 11 Feb 2026 |
| P-004814 | A dental practice in the West Northamptonshire ar… | NHS in England | Upheld | 11 Feb 2026 |
| P-004805 | NHS South West London Integrated Care Board Ms N complains about the Assisted Conception Treatment (ACT) Policy at the NHS South West London Integrated Care Board and … |
NHS in England | Closed | 10 Feb 2026 |
| P-004809 | Children and Family Court Advisory and Support Se… | UK Government | Closed | 10 Feb 2026 |
| P-004798 | A practice in the Camden area | NHS in England | Closed | 10 Feb 2026 |
| P-004806 | HM Courts and Tribunals Service Mr X raises concerns regarding multiple delays and errors by HMCTS, during ongoing legal proceedings. |
UK Government | Closed | 10 Feb 2026 |
| P-004808 | A practice in the Blaby area Mrs N says a Physician Associate (PA) inappropriately prescribed a vaginal pessary tablet and cream to treat her five-year-old daughter’s … |
NHS in England | Upheld | 10 Feb 2026 |
| P-004800 | University Hospitals Plymouth NHS Trust | NHS in England | Closed | 10 Feb 2026 |
| P-004799 | A practice in the City of Westminster area Ms G complains a pharmacist at the Practice delayed her lithium prescription between July and September 2024. |
NHS in England | Closed | 10 Feb 2026 |
| P-004802 | A dental practice in the Slough area Mr A complains about the braces he was given in August 2021. He feels the treatment was poor. |
NHS in England | Closed | 10 Feb 2026 |
| P-004803 | The Princess Alexandra Hospital NHS Trust Mrs R complains the Trust failed to assess her husband's capacity and give him antibiotics. |
NHS in England | Closed | 10 Feb 2026 |
| P-004807 | Leeds Teaching Hospitals NHS Trust Mrs V complains the Trust did not identify or act on suspicious findings on a scan taken of her brother … |
NHS in England | Not upheld | 10 Feb 2026 |
| P-004801 | Kent and Medway Mental Health NHS Trust Mr D complains about the care and support provided by the Trust between January 2024 and April 2025. He raises … |
NHS in England | Closed | 10 Feb 2026 |
| P-004804 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss J complains the Trust caused a skull fracture and small bleed on her baby's brain when delivering them by … |
NHS in England | Closed | 10 Feb 2026 |
| P-004788 | Shrewsbury and Telford Hospital NHS Trust Ms X complains about the care and treatment the Trust provided to her mother following her admission in September 2022. |
NHS in England | Closed | 9 Feb 2026 |
| P-004786 | An independent provider in the Kirklees area | NHS in England | Closed | 9 Feb 2026 |
| P-004792 | East Lancashire Hospitals NHS Trust | NHS in England | Partly upheld | 9 Feb 2026 |
| P-004791 | Gateshead Health NHS Foundation Trust Mrs C complains about difficulties obtaining pain relief during her labour. She says the Trust delayed providing pain relief and … |
NHS in England | Closed | 9 Feb 2026 |
| P-004790 | A practice in the Camden area Mr L complains in November 2024, the Practice did not carry out appropriate investigations and tests on his father, Mr … |
NHS in England | Closed | 9 Feb 2026 |
| P-004794 | Midlands Partnership University NHS Foundation Tr… Mrs O complains about the community mental health care provided for her daughter by the Trust after she was discharged … |
NHS in England | Partly upheld | 9 Feb 2026 |
| P-004793 | United Lincolnshire Teaching Hospitals NHS Trust Ms A and Ms B complain the Trust delayed their brother’s cancer treatment and did not share his prognosis with … |
NHS in England | Partly upheld | 9 Feb 2026 |
| P-004789 | University Hospitals of North Midlands NHS Trust | NHS in England | Closed | 9 Feb 2026 |
| P-004787 | HM Courts and Tribunals Service Mrs L complains HMCTS has not offered her a suitable remedy after it lost documents she sent in July 2024. |
UK Government | Closed | 9 Feb 2026 |
| P-004796 | Bedfordshire Hospitals NHS Foundation Trust Mrs E complains the Trust failed to diagnose her father's angiosarcoma in time. |
NHS in England | Closed | 9 Feb 2026 |