Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004839 | Forestry Commission Mr P complains that the Forestry Commission has abandoned its duty of care for the upkeep of a park in … |
UK Government | Closed | 16 Feb 2026 |
| P-004833 | University College London Hospitals NHS Foundatio… | NHS in England | Closed | 13 Feb 2026 |
| P-004838 | University Hospitals of North Midlands NHS Trust | NHS in England | Closed | 13 Feb 2026 |
| P-004837 | Norfolk and Waveney Integrated Care Board | NHS in England | Closed | 13 Feb 2026 |
| P-004831 | A practice in the Thanet area Mrs R complains the Practice did not arrange appropriate end of life care at home for her father, Mr N. … |
NHS in England | Closed | 13 Feb 2026 |
| P-004832 | University College London Hospitals NHS Foundatio… Miss V complains about delays and poor communication in her father’s care from the Practice and the Trust. She says … |
NHS in England | Closed | 13 Feb 2026 |
| P-004829 | Department for Work and Pensions | UK Government | Closed | 13 Feb 2026 |
| P-004830 | Nottingham University Hospitals NHS Trust Mrs H complains about aspects of care and treatment the Trust provided to her late husband, Mr H, relating to … |
NHS in England | Closed | 13 Feb 2026 |
| P-004834 | A practice in the Liverpool area Mr R complains the Practice incorrectly told him he had chronic obstructive pulmonary disease (COPD) and emphysema in April 2021. … |
NHS in England | Closed | 13 Feb 2026 |
| P-004836 | A practice in the City of Leicester area | NHS in England | Closed | 13 Feb 2026 |
| P-004835 | Bedfordshire Hospitals NHS Foundation Trust | NHS in England | Closed | 13 Feb 2026 |
| P-004824 | Information Commissioner's Office | UK Government | Closed | 12 Feb 2026 |
| P-004820 | Tees, Esk and Wear Valleys NHS Foundation Trust Mr U complains the Trust missed earlier opportunities to diagnose his Autism Spectrum Condition, and when it did, failed to … |
NHS in England | Upheld | 12 Feb 2026 |
| P-004822 | A dental practice in the Swale area | NHS in England | Closed | 12 Feb 2026 |
| P-004821 | North London NHS Foundation Trust | NHS in England | Closed | 12 Feb 2026 |
| P-004823 | Essex Partnership University NHS Foundation Trust Ms B complains about the care provided to her mother, Mrs P, by the Trust between September 2023 and May … |
NHS in England | Partly upheld | 12 Feb 2026 |
| P-004826 | A practice in the Dorset area | NHS in England | Closed | 12 Feb 2026 |
| P-004819 | Oxford University Hospitals NHS Foundation Trust | NHS in England | Closed | 12 Feb 2026 |
| P-004825 | South Tyneside and Sunderland NHS Foundation Trust | NHS in England | Closed | 12 Feb 2026 |
| P-004816 | HM Revenue and Customs Ms H explains HMRC told her in September 2022 it would not pursue repayment of Self-Employed Income Support Scheme (SEISS) … |
UK Government | Closed | 11 Feb 2026 |
| P-004818 | Home Office | UK Government | Closed | 11 Feb 2026 |
| P-004812 | Home Office Mrs X complains the Home Office was wrong to decide she did not meet the eligibility criteria to apply for … |
UK Government | Closed | 11 Feb 2026 |
| P-004814 | A dental practice in the West Northamptonshire ar… | NHS in England | Upheld | 11 Feb 2026 |
| P-004810 | North East London NHS Foundation Trust Mr K complains about the actions of a social worker at the Trust |
NHS in England | Closed | 11 Feb 2026 |
| P-004813 | A practice in the Medway area Miss B complains the GP’s consultation notes contain errors, wrongly stating she refused to provide a sputum sample when she … |
NHS in England | Closed | 11 Feb 2026 |