Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005091 | North East London Integrated Care Board Miss A complained her son was wrongly denied a full children and young person’s continuing care (CYPCC) assessment and the … |
NHS in England | Closed | 24 Mar 2026 |
| P-005095 | Lewisham and Greenwich NHS Trust Mrs. A complained about a lack of communication regarding her sepsis diagnosis and a lack of follow-up appointments after discharge … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005089 | The Princess Alexandra Hospital NHS Trust Mr. A complained that his mother was left unaccompanied in a radiology recovery room, where she suffered a cardiac arrest, … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005093 | University Hospitals Dorset NHS Foundation Trust Mrs. O complained that the Trust did not discuss surgical options, provide post-operative information, or offer support after her haemorrhoidal … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005075 | Cambridge University Hospitals NHS Foundation Tru… Miss Y complained the Trust failed to recognise her grandmother's deterioration, inform her of this, and relax visiting restrictions before … |
NHS in England | Upheld | 23 Mar 2026 |
| P-005072 | HM Courts and Tribunals Service Mr B complained about delays in receiving court orders and lack of communication from HMCTS, leading to extra expenses. |
UK Government | Closed | 23 Mar 2026 |
| P-005079 | UK Visas and Immigration (UKVI) Mr A complained UKVI delayed returning his passport, causing delays to a fresh application, preventing him from entering the UK … |
UK Government | Closed | 23 Mar 2026 |
| P-005073 | Mid and South Essex NHS Foundation Trust Miss O complained her father's death was caused by negligent care after a fall and surgery while he had pneumonia. |
NHS in England | Closed | 23 Mar 2026 |
| P-005080 | Insolvency Service Mr. H complained that the Insolvency Service failed to provide him with redundancy payments from the National Insurance Fund. |
UK Government | Closed | 23 Mar 2026 |
| P-005084 | Norfolk and Suffolk NHS Foundation Trust Mr U complained the Trust failed to provide his care plan promptly, delayed bereavement support, offered inadequate support, and did … |
NHS in England | Closed | 23 Mar 2026 |
| P-005081 | Cambridge University Hospitals NHS Foundation Tru… Ms F complained about numerous care failures for her late father, Mr F, including unreplaced cannula, CPAP mask issues, ignored … |
NHS in England | Partly upheld | 23 Mar 2026 |
| P-005082 | Mid and South Essex NHS Foundation Trust Mr A complained about rough handling of his mother, Mrs C, leading to spinal fractures, incorrect safeguarding attempts, a nurse … |
NHS in England | Not upheld | 23 Mar 2026 |
| P-005077 | A practice in the City of Peterborough area Mrs A complained the Practice failed to arrange mental health support, follow up on blood test results, act on referral … |
NHS in England | Closed | 23 Mar 2026 |
| P-005086 | A practice in the Preston area Mrs I complained the practice inappropriately decided on a 'do not resuscitate' order for her father without family consultation. |
NHS in England | Closed | 23 Mar 2026 |
| P-005074 | County Durham and Darlington NHS Foundation Trust Miss A complained about delays in treatment for her lower back pain from multiple Trusts since 2012, including a failure … |
NHS in England | Closed | 23 Mar 2026 |
| P-005087 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs. R complained about a lack of communication, failure to explore treatment options, a delayed echocardiogram, and no face-to-face asthma … |
NHS in England | Partly upheld | 23 Mar 2026 |
| P-005078 | York and Scarborough Teaching Hospitals NHS Found… Mr O complained the Trust failed to act on his wife Mrs O's CT scan results and delayed ward admission, … |
NHS in England | Closed | 23 Mar 2026 |
| P-005085 | East of England Ambulance Service NHS Trust Mrs O complained the Trust incorrectly categorised her emergency call for her son E's seizure, causing anxiety and a loss … |
NHS in England | Closed | 23 Mar 2026 |
| P-005076 | University Hospitals Sussex NHS Foundation Trust Miss E complained that the Trust discharged her from the ED when she felt unsafe and performed an inappropriate internal … |
NHS in England | Closed | 23 Mar 2026 |
| P-005083 | A practice in the South Oxfordshire area Mr A complained about a GP Practice delaying and providing incorrect information regarding autism referral, blood tests, long-COVID service referral, … |
NHS in England | Closed | 23 Mar 2026 |
| P-005070 | Tees, Esk and Wear Valleys NHS Foundation Trust Mr Y complained the community mental health team failed to provide consistent, appropriate, and timely support, including a safety plan … |
NHS in England | Closed | 20 Mar 2026 |
| P-005071 | Lewisham and Greenwich NHS Trust Mrs L complained about inadequate aftercare advice and lack of antibiotics after gallbladder surgery, poor communication about risks, and a … |
NHS in England | Not upheld | 20 Mar 2026 |
| P-005067 | University Hospital Southampton NHS Foundation Tr… Miss A complained about a three-year delay for spinal cord stimulation surgery, poor communication, and failure to consider her desire … |
NHS in England | Closed | 20 Mar 2026 |
| P-005068 | A practice in the Dudley area Miss A complained of a failure to diagnose psoriatic arthritis, delayed HRT prescription, inadequate B12 dosage, and poor complaint handling … |
NHS in England | Closed | 20 Mar 2026 |
| P-005069 | Gloucestershire Hospitals NHS Foundation Trust Mr H complained about delays in reviewing his test results and inaccurate/delayed responses to his complaint, causing him to suffer … |
NHS in England | Closed | 20 Mar 2026 |