A practice in the Bradford area
AI-generated summary Mr R complained his practice failed to urgently respond to his stroke symptoms, making him wait and travel to hospital himself. He also cited a lack of compassion.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Frimley Health NHS Foundation Trust
AI-generated summary Mr A complained about delays in his father receiving care and monitoring for stroke risk at Frimley Health NHS Foundation Trust. He also criticised the complaint response.
Charity Commission
AI-generated summary Mr P complained the Charity Commission failed to investigate his allegations of a charity's financial misconduct, improper trustee appointments, and trustees' personal gain.
HM Passport Office
AI-generated summary Mr B complained HM Passport Office refused to accept his name change document copy or in-person submission, causing passport delays. He also cited an inadequate complaint response.
Medway NHS Foundation Trust
AI-generated summary Miss O complained the Trust failed to promptly test for COVID-19, meet nutritional needs, provide appropriate end-of-life care, and communicate effectively with her mother's family.
Department for Work and Pensions
AI-generated summary Mr and Mrs H complained DWP's error meant they missed 47 months of housing costs on Universal Credit, and slow rectification caused financial hardship and distress.
Mid Yorkshire Teaching NHS Trust
AI-generated summary Mrs C complained the Trust failed to properly triage her husband, missed sepsis signs, delayed investigations, and unsafely discharged him, causing his death.
A dental practice in the Stevenage area
AI-generated summary Mr I complained a dental practice misled him about a tooth extraction and denture plan, leaving him without teeth for months, and provided inconsistent information.
Ministry of Justice (MoJ)
AI-generated summary Mr A complained the MoJ delayed processing his right of access request and then delayed responding to his subsequent complaint about that initial delay.
Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board
AI-generated summary Mr E complained the Surgery failed to support his brother's mental impairment diagnosis, unfairly deregistered them, and the ICB did not properly address his deregistration appeal.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr D complained a doctor dismissed his concerns and overlooked pain management, alleging previous scans failed to diagnose his underlying chest-wall condition over a decade.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mr T complained the Trust failed to provide psychological screening and tailored support after his coeliac disease diagnosis, and its complaint investigation was inadequate.
A practice in the Cambridge area
AI-generated summary Miss B complained the Practice shared untrue IVF information without consent, prescribed an incorrect medication dosage, and failed to inform her of medication effects on her son.
North West Ambulance Service NHS Trust
AI-generated summary Miss P complained NWAS inappropriately referred her to an Urgent Care Centre instead of A&E, delaying treatment for a near-ruptured bowel and causing anxiety.
South Yorkshire Integrated Care Board
AI-generated summary Ms A complained a CHC manager failed to thoroughly investigate safeguarding concerns for her son, causing her significant stress and worry.
North East London NHS Foundation Trust
AI-generated summary Mr P complained the Trust's community catheter care deviated from the plan, leading to repeated re-catheterisations, pain, and infections for Mrs Q, causing sepsis.
An independent provider in the Wealden area
AI-generated summary Mr B complained AJM Healthcare delayed providing a new wheelchair and performed faulty repairs, causing him falls, unsafety, and distress.
AJM Healthcare
AI-generated summary Ms D complained AJM Healthcare took ten months to provide a new wheelchair and communicated poorly, forcing her to use an unsafe old one, causing injury.
East of England Ambulance Service NHS Trust
AI-generated summary Mr O complained an ambulance crew inappropriately made him walk after a serious neck injury, fearing it exacerbated his spinal damage and caused long-term issues.
North London NHS Foundation Trust
AI-generated summary Ms T complained the Trust failed to investigate her psychological abuse allegation, didn't inform her of her detention section, and improperly recorded her Section 17 leave details.
North East Ambulance Service NHS Foundation Trust
AI-generated summary Mrs P complained the Trust delayed sending an ambulance for her husband, who was very unwell and deteriorating, which she believes led to sepsis and his death.
Black Country Healthcare NHS Foundation Trust
AI-generated summary Mr L complained the Trust negligently prescribed lorazepam instead of diazepam for too long without review, causing withdrawal symptoms, physical and mental distress, and addiction.
Chesterfield Royal Hospital NHS Foundation Trust
AI-generated summary Ms A complained that Trust failings directly caused her mother's fatal infection, disagreeing with the Trust's assessment that her mother died due to illness severity.
Lewisham and Greenwich NHS Trust
AI-generated summary Miss P complained the Trust failed to refer her for an angiogram, didn't review prescribed medications, and gave her GP incorrect information, causing anxiety about her heart failure.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss R complained the Trust failed to properly investigate her partner's swallowing problems, wrongly assuming alcohol was the cause and delaying throat cancer diagnosis.