Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005538 | Royal Devon University Healthcare NHS Foundation … Ms D complained the Trust refused to re-examine a new breast lump found after a mammogram, causing her mental distress … |
NHS in England | Closed | 7 Jun 2026 |
| P-005541 | Northumbria Healthcare NHS Foundation Trust Miss N complained the Trust did not treat all her gynaecological symptoms, offered no anaesthesia for a procedure, and failed … |
NHS in England | Closed | 7 Jun 2026 |
| P-005531 | Derbyshire Healthcare NHS Foundation Trust Miss R complains about unclear, last-minute communication regarding her reassessment appointment and the abrupt cessation of her long-term methadone prescription. |
NHS in England | Closed | 4 Jun 2026 |
| P-005530 | Lewisham and Greenwich NHS Trust Mrs W complains about poor maternity care, including refusal of transfer, false reassurance for a procedure, membrane rupture, inappropriate post-procedure … |
NHS in England | Closed | 4 Jun 2026 |
| P-005533 | Department for Work and Pensions Mr K complains the DWP failed to inform him about "Unacceptable Customer Behaviour" and "Potentially Violent" markers added to his … |
UK Government | Closed | 4 Jun 2026 |
| P-005564 | South West Yorkshire Partnership NHS Foundation T… Miss K complained that a Charity provider in the Kirklees area and SW Yorkshire Trust did not appropriately assess, refer … |
NHS in England | Partly upheld | 4 Jun 2026 |
| P-005532 | Leeds Teaching Hospitals NHS Trust Mrs C complains the Trust injured her father's leg, misdiagnosed it as gout, failed to investigate or treat it, and … |
NHS in England | Closed | 4 Jun 2026 |
| P-005534 | A practice in the East Staffordshire area Mr L complains the Practice improperly assessed his son and prescribed wrong medication, and delayed responding to his complaint, including … |
NHS in England | Closed | 4 Jun 2026 |
| P-005529 | Foreign, Commonwealth and Development Office Mr I complains the FCDO misclassified his assault abroad as a civil dispute and misinterpreted his request for support, causing … |
UK Government | Closed | 4 Jun 2026 |
| P-005526 | A practice in the Kirklees area Mr F complained about being removed from the patient register after a verbal altercation and the Practice's failure to safeguard … |
NHS in England | Closed | 3 Jun 2026 |
| P-005523 | A practice in the Cumberland area Mr P complained the Centre failed to provide sufficient information in a referral, prescribe pain relief for hip pain, or … |
NHS in England | Closed | 3 Jun 2026 |
| P-005524 | Guy's and St Thomas' NHS Foundation Trust Mr K complained the Trust failed to timely action his wife's GP referral for a heart condition, which he believes … |
NHS in England | Closed | 3 Jun 2026 |
| P-005525 | County Durham and Darlington NHS Foundation Trust Mrs I complained the Trust failed to properly administer paracetamol, conduct appropriate observations, and neglected her, causing increased risk and … |
NHS in England | Closed | 3 Jun 2026 |
| P-005522 | A practice in the Uttlesford area Miss L complained the Practice failed to follow agreed contact methods, a pharmacist wrongly refused diazepam, and the ICB mishandled … |
NHS in England | Closed | 3 Jun 2026 |
| P-005518 | Royal Cornwall Hospitals NHS Trust Mrs K complained the Trust failed to communicate CT scan results and a referral recommendation to her mother or her … |
NHS in England | Closed | 2 Jun 2026 |
| P-005516 | The Walton Centre NHS Foundation Trust Mr A complained about a lack of contact from MS nurses, insufficient consultant appointments, poor explanation of an MRI scan, … |
NHS in England | Closed | 2 Jun 2026 |
| P-005517 | South Central Ambulance Service NHS Foundation Tr… Miss G complained that an ambulance crew's care and treatment decisions prevented her father from going to hospital, leading to … |
NHS in England | Closed | 2 Jun 2026 |
| P-005520 | Northern Care Alliance NHS Foundation Trust Miss R complained district nursing failed to monitor her sister's foot and leg ulcers for infection and did not accurately … |
NHS in England | Partly upheld | 2 Jun 2026 |
| P-005515 | Department for Education Mrs O complained that the Department for Education failed to robustly investigate her complaint regarding an academy's handling of a … |
UK Government | Closed | 2 Jun 2026 |
| P-005519 | University Hospitals of North Midlands NHS Trust Mrs E complained about delays in her father's cancer investigation and treatment, premature discharge, delayed recognition of perforated bowel, and … |
NHS in England | Not upheld | 2 Jun 2026 |
| P-005521 | A practice in the Croydon area Mr T complained that his mother's stomach pain and malnourishment were not treated urgently, she was discharged prematurely, and rapid … |
NHS in England | Not upheld | 2 Jun 2026 |
| P-005512 | Medway NHS Foundation Trust Mrs H complained about delays in her mother's diagnosis, treatment, catheter insertion, delirium investigation, and oxygen provision, causing unnecessary pain … |
NHS in England | Partly upheld | 1 Jun 2026 |
| P-005511 | Norfolk and Suffolk NHS Foundation Trust Mr L complained about inadequate mental health care, including failure to refer to specialist services, lack of a care coordinator, … |
NHS in England | Closed | 1 Jun 2026 |
| P-005513 | Calderdale and Huddersfield NHS Foundation Trust Ms O complained about various care failings for her mother, including medication errors, pressure sore development, premature discharge, unmonitored medication, … |
NHS in England | Closed | 1 Jun 2026 |
| P-005514 | North West Ambulance Service NHS Trust Miss C complains that she did not receive the appropriate care and treatment from the Trust in February 2025. |
NHS in England | Closed | 1 Jun 2026 |