Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005287 | A dental practice in the Telford and Wrekin area Miss T complains that the Practice delayed putting in a referral for her to have her wisdom tooth extracted by … |
NHS in England | Closed | 26 Apr 2026 |
| P-005286 | University Hospitals of North Midlands NHS Trust Miss U complains about aspects of the care and treatment her mother, Mrs A, received from the Trust between December … |
NHS in England | Closed | 26 Apr 2026 |
| P-005283 | East London NHS Foundation Trust Ms O complains about East London NHS Foundation Trust's mental health support spanning the last 10 years. She complains about … |
NHS in England | Closed | 26 Apr 2026 |
| P-005292 | Department for Work and Pensions Mr O complains about DWP's management of his universal credit claim over several years. |
UK Government | Upheld | 26 Apr 2026 |
| P-005288 | Home Office Mr A complains about WCS' handling of his WCS claim, under the 'Homelessness' category. He also complains about its failure … |
UK Government | Closed | 26 Apr 2026 |
| P-005290 | Children and Family Court Advisory and Support Se… Mr R complains about the conduct of the Family Court Advisor (FCA), specifically in relation to them producing a biased … |
UK Government | Closed | 26 Apr 2026 |
| P-005285 | A practice in the Islington area Ms M is unhappy with the care and service which she received when attending her GP Practice in London for … |
NHS in England | Closed | 26 Apr 2026 |
| P-005280 | Barking, Havering and Redbridge University Hospit… Mrs O complains about Barking, Havering and Redbridge University Hospitals NHS Trust. She says the length of time she waited … |
NHS in England | Closed | 23 Apr 2026 |
| P-005274 | Charity Commission Mr K complains the Charity Commission did not properly investigate his concerns about a charity. |
UK Government | Closed | 23 Apr 2026 |
| P-005282 | A practice in the Worthing area Ms E complains about the care and treatment the Practice provided her mother. She said the Practice failed to provide … |
NHS in England | Not upheld | 23 Apr 2026 |
| P-005275 | North West Anglia NHS Foundation Trust Mr H complains that the Trust delayed conducting necessary tests to determine if his wife, Mrs H, had primary or … |
NHS in England | Closed | 23 Apr 2026 |
| P-005276 | East Kent Hospitals University NHS Foundation Tru… Mr C complains a Practice and Trust did not take the right action after his prostate-specific antigen tests or arrange … |
NHS in England | Partly upheld | 23 Apr 2026 |
| P-005279 | Kent Community Health NHS Foundation Trust Mrs R complains about aspects of the care and treatment provided for her mother by the Trust in January 2024. |
NHS in England | Closed | 23 Apr 2026 |
| P-005277 | East Sussex Healthcare NHS Trust Mrs O complains about aspects of care provided to her husband, Mr O, by East Sussex Healthcare NHS Trust (the … |
NHS in England | Closed | 23 Apr 2026 |
| P-005272 | An independent provider in the North Tyneside area Mrs P complains about the care, treatment, and advice the Service provided to her husband, Mr P, on 12 September … |
NHS in England | Closed | 22 Apr 2026 |
| P-005269 | Whittington Health NHS Trust Mrs M complains about a delay in the Trust diagnosing she had a fractured wrist after it refused to X-ray … |
NHS in England | Closed | 22 Apr 2026 |
| P-005268 | Maidstone and Tunbridge Wells NHS Trust Mr H complains that the Trust took longer than it should have done to perform surgery on his knee. He … |
NHS in England | Closed | 22 Apr 2026 |
| P-005267 | Home Office Mr A complains that his application for the Windrush Compensation Scheme was not accepted for review because he could not … |
UK Government | Closed | 22 Apr 2026 |
| P-005273 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mr A complains about care provided to his wife, Mrs B, by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust … |
NHS in England | Partly upheld | 22 Apr 2026 |
| P-005270 | Berkshire Healthcare NHS Foundation Trust Mrs M complains about the care provided by two Trusts to her husband who was suffering in the end stages … |
NHS in England | Closed | 22 Apr 2026 |
| P-005271 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs E complains about the care clinicians in a mental health unit gave to her son in the last two … |
NHS in England | Partly upheld | 22 Apr 2026 |
| P-005265 | HM Courts and Tribunals Service Mr I says he sent HMCTS a Help with Fees application (EX160) along with an application fee on 27 October … |
UK Government | Closed | 21 Apr 2026 |
| P-005258 | A practice in the Sheffield area Mr H complains the Practice have been denying him proxy assess to his daughter’s medical records and have refused his … |
NHS in England | Closed | 21 Apr 2026 |
| P-005263 | East Lancashire Hospitals NHS Trust Mrs U is unhappy that she was diagnosed with chronic pancreatitis for several years, only to later learn from a … |
NHS in England | Closed | 21 Apr 2026 |
| P-005262 | A practice in the King's Lynn and West Norfolk ar… Ms R complains that the Practice declined to visit her mother, Ms L, in December 2022. |
NHS in England | Closed | 21 Apr 2026 |