Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002016 | University Hospitals Sussex NHS Foundation Trust Mrs R complains the Trust did not warn her son that he may have to pay for his treatment before … |
NHS in England | Closed | 15 Jun 2023 |
| P-001997 | University Hospitals Sussex NHS Foundation Trust Mrs R complains a two-day delay caused her to have open appendicitis surgery rather than keyhole surgery. She also complains … |
NHS in England | Closed | 31 May 2023 |
| P-001866 | University Hospitals Sussex NHS Foundation Trust Mr A complains about the Trust's dermatology care and says it did not update his records correctly. |
NHS in England | Closed | 15 Mar 2023 |
| P-001612 | University Hospitals Sussex NHS Foundation Trust Mrs M complains the Trust did not monitor or treat her husband’s constipation appropriately and did not keep him well … |
NHS in England | Partly upheld | 28 Nov 2022 |
| P-001485 | University Hospitals Sussex NHS Foundation Trust Mrs H complains the Trust did not follow the correct pathway when monitoring her pregnancy. She was not told her … |
NHS in England | Closed | 15 Aug 2022 |
| P-001223 | University Hospitals Sussex NHS Foundation Trust Mrs A complains about the University Hospitals Sussex NHS Foundation Trust (the Trust) on behalf of her husband Mr A. … |
NHS in England | Closed | 22 Dec 2021 |
| P-001190 | University Hospitals Sussex NHS Foundation Trust Mrs H complained about the care and treatment she received at the Trust between September 2013 and May 2014 in … |
NHS in England | Closed | 23 Nov 2021 |
| P-001196 | University Hospitals Sussex NHS Foundation Trust Mrs W complained the Trust discounted she had cauda equina (compressed nerves in the spinal chord) and failed to take … |
NHS in England | Closed | 13 Oct 2021 |
| P-001097 | University Hospitals Sussex NHS Foundation Trust Mrs U complains sedation was not used as planned for a joint injection procedure and she was not given the … |
NHS in England | Partly upheld | 13 Aug 2021 |
| P-001066 | University Hospitals Sussex NHS Foundation Trust Mrs E complains that Brighton and Sussex University Hospitals NHS Trust (the Trust) left her for 12 days without treatment. … |
NHS in England | Upheld | 10 May 2021 |
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