Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004297 | University Hospitals Birmingham NHS Foundation Tr… Miss T complains the Trust failed to manage her mother's diabetes , did not meet her dietary needs, and was … |
NHS in England | Partly upheld | 19 Nov 2025 |
| P-004230 | University Hospitals Birmingham NHS Foundation Tr… Mrs H complains about the treatment she received from University Hospitals Birmingham NHS Foundation Trust (the Trust). She says in … |
NHS in England | Closed | 10 Nov 2025 |
| P-004215 | University Hospitals Birmingham NHS Foundation Tr… Miss S complains University Hospitals Birmingham NHS Foundation Trust failed to diagnose and treat Mr S for sepsis and recognise … |
NHS in England | Closed | 19 Oct 2025 |
| P-004204 | University Hospitals Birmingham NHS Foundation Tr… Mr H complains about the care and treatment he received from the University Hospitals Birmingham NHS Foundation Trust in 2021. … |
NHS in England | Upheld | 16 Oct 2025 |
| P-004176 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about the Trust's treatment of her mother during her admission in March 2021. She says the Trust … |
NHS in England | Upheld | 1 Oct 2025 |
| P-004006 | University Hospitals Birmingham NHS Foundation Tr… Mrs H complains about care provided by University Hospitals Birmingham NHS Foundation Trust (the Trust). She complains following her bone … |
NHS in England | Closed | 17 Sep 2025 |
| P-003814 | University Hospitals Birmingham NHS Foundation Tr… Mrs N complains in 2022 the Trust failed to investigate her husband, Mr N’s, white blood cell count, the functioning … |
NHS in England | Partly upheld | 27 Aug 2025 |
| P-003780 | University Hospitals Birmingham NHS Foundation Tr… Miss R complains the Trust discharged her mother in March 2022, considering she remained so unwell, and should have kept … |
NHS in England | Not upheld | 25 Aug 2025 |
| P-003766 | University Hospitals Birmingham NHS Foundation Tr… Ms R complains about aspects of care and treatment University Hospitals Birmingham NHS Foundation Trust provided to her mother between … |
NHS in England | Closed | 14 Aug 2025 |
| P-003623 | University Hospitals Birmingham NHS Foundation Tr… Mrs I complains about the care of her father between June 2020 and November 2021. She says it failed to … |
NHS in England | Upheld | 25 Jun 2025 |
| P-003459 | University Hospitals Birmingham NHS Foundation Tr… Mr X complains about the care the Trust gave to his mother in January 2023. He complains about her nutritional … |
NHS in England | Closed | 27 Mar 2025 |
| P-003798 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about her father's care in 2021. She says the Trust did not listen to their concerns or … |
NHS in England | Partly upheld | 17 Mar 2025 |
| P-003341 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains that during a ureteroscopy the Trust caused a tear or perforation on her kidney or ureter which … |
NHS in England | Closed | 28 Feb 2025 |
| P-003359 | University Hospitals Birmingham NHS Foundation Tr… Dr Y complains about the care and treatment University Hospitals Birmingham NHS Foundation Trust provided to her father after he … |
NHS in England | Closed | 28 Feb 2025 |
| P-003385 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about the care and treatment the Trust gave to her husband and about its communication. |
NHS in England | Closed | 28 Feb 2025 |
| P-003208 | University Hospitals Birmingham NHS Foundation Tr… Mr L complains the Trust did not provide take home potassium supplements for his mother when discharging her in October … |
NHS in England | Closed | 13 Dec 2024 |
| P-003107 | University Hospitals Birmingham NHS Foundation Tr… Mr H complains that the Trust left his partner alone while she was suffering from sepsis and she fell and … |
NHS in England | Partly upheld | 8 Nov 2024 |
| P-003014 | University Hospitals Birmingham NHS Foundation Tr… Mrs L says she has limb length discrepancy (LLD) because of the surgery the Trust performed on her right hip. … |
NHS in England | Closed | 31 Oct 2024 |
| P-002926 | University Hospitals Birmingham NHS Foundation Tr… Miss I complains about the care and treatment given to her father in 2021. Miss I complains her father was … |
NHS in England | Closed | 29 Sep 2024 |
| P-002912 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains that in March 2023 the Trust detained him without following the relevant guidelines and he it did … |
NHS in England | Closed | 25 Sep 2024 |
| P-002877 | University Hospitals Birmingham NHS Foundation Tr… Mrs T complains about the care and treatment provided by the Trust to her father between October and November 2021. |
NHS in England | Partly upheld | 22 Aug 2024 |
| P-002816 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains on behalf of her husband about the Trust's care and treatment of his heart condition between August … |
NHS in England | Partly upheld | 25 Jul 2024 |
| P-002824 | University Hospitals Birmingham NHS Foundation Tr… Mrs G complained about the care the Trust provided to her mother during her final admission. She was also unhappy … |
NHS in England | Closed | 4 Jul 2024 |
| P-002735 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains about the care and treatment the Trust gave to his wife in March and April 2018 after … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002590 | University Hospitals Birmingham NHS Foundation Tr… Mrs E says it took the Trust three years to diagnose her husband with throat cancer. She also says it … |
NHS in England | Closed | 15 May 2024 |