Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003548 | NHS England Mrs H complains NHS England did not recommend Lancashire and South Cumbria Integrated Care Board overturn its decision her mother … |
NHS in England | Closed | 29 May 2025 |
| P-003511 | NHS England Dr R complains that NHSE independent review panel (IRP) upheld the ICB’s decision that his mother was not eligible for … |
NHS in England | Closed | 1 Apr 2025 |
| P-003368 | NHS England Mrs Q complains NHS England’s independent review panel (IRP) wrongly upheld NHS Bristol, North Somerset and South Gloucestershire ICB’s decision … |
NHS in England | Closed | 26 Feb 2025 |
| P-003226 | NHS England - South - South East (Local office) Ms R complains about the IRP’s consideration of the ICB’s decision to not uphold her appeal for retrospective CHC funding … |
NHS in England | Closed | 31 Dec 2024 |
| P-003246 | NHS England Mr A complains NHS England’s independent review panel (IRP) upheld the ICB’s decision that his late mother was not eligible … |
NHS in England | Closed | 20 Dec 2024 |
| P-003250 | NHS England Miss O complains that NHS England failed to promptly allocate her son with a new orthodontist practice after his original … |
NHS in England | Closed | 20 Dec 2024 |
| P-003218 | NHS England Miss U complains NHS England upheld the ICB’s decision that her mother was not eligible for CHC funding. |
NHS in England | Closed | 19 Dec 2024 |
| P-003242 | NHS England Mrs I complains that NHS England’s independent review panel (IRP) upheld the ICB’s decision that her mother was not eligible … |
NHS in England | Closed | 16 Dec 2024 |
| P-003178 | NHS England Mr N complains NHS England’s independent review panel (IRP) upheld the decision that his late mother was not eligible for … |
NHS in England | Closed | 29 Nov 2024 |
| P-003170 | NHS England Mrs O complains about NHS England’s Independent Review Panel, which upheld South Yorkshire Integrated Care Board's decision that her daughter … |
NHS in England | Closed | 29 Nov 2024 |
| P-003013 | NHS England Miss D complains NHS England’s independent review panel (IRP) wrongly upheld NHS North East and North Cumbria ICB’s decision that … |
NHS in England | Closed | 30 Oct 2024 |
| P-003096 | NHS England Mrs H complains the NHS Pathways triage system used for all NHS 111 calls is flawed, as it fails to … |
NHS in England | Closed | 3 Oct 2024 |
| P-002939 | NHS England Mrs K complains NHS England’s independent review panel (IRP) upheld Northamptonshire ICB’s decision that her mother was not eligible for … |
NHS in England | Closed | 25 Sep 2024 |
| P-002943 | NHS England Mrs N complains about NHS England’s Independent Review Panel decision on 19 October 2023 that Miss O was not eligible … |
NHS in England | Closed | 3 Sep 2024 |
| P-002886 | Devon Partnership NHS Trust Ms I complains about the long waiting list to be seen at the gender identity clinic at Devon Partnership NHS … |
NHS in England | Closed | 8 Aug 2024 |
| P-002846 | NHS England Mrs A complains about her father’s continuing healthcare (CHC) consideration by NHS England (NHSE). NHSE upheld Lancashire & South Cumbria … |
NHS in England | Closed | 4 Aug 2024 |
| P-002754 | NHS England Mr P complains about NHS England’s IRP decision to uphold that Mrs P was not eligible for CHC funding. |
NHS in England | Closed | 29 Jul 2024 |
| P-002747 | NHS England Mrs C complains NHS England’s independent review panel upheld East Sussex ICB’s decision that her late mother, Mrs A, was … |
NHS in England | Closed | 29 Jul 2024 |
| P-002820 | MyDentist Miss A complains about the Practice's treatment and that it removed her as a patient without good reason. She complains … |
NHS in England | Closed | 2 Jul 2024 |
| P-002449 | NHS England Mr B complains that NHS England’s independent review panel upheld the CCG’s decision that his late mother was not eligible … |
NHS in England | Closed | 29 Feb 2024 |
| P-002486 | NHS England Mr L complains about how his mother's eligibility for continuing healthcare (CHC) funding was handled and about the decision that … |
NHS in England | Closed | 29 Feb 2024 |
| P-002416 | NHS England Mr I complains NHS England did not take his complaint about his dental practice seriously and delayed responding to him. |
NHS in England | Closed | 5 Jan 2024 |
| P-002366 | NHS England - South (regional office) Mrs J complains about NHS England's decision that her husband was not eligible for NHS continuing healthcare funding. |
NHS in England | Closed | 19 Dec 2023 |
| P-002368 | NHS England Mr E complains that NHS England’s Special Care Dental Service Guidance does not take into account the Equality Act and … |
NHS in England | Closed | 15 Dec 2023 |
| P-001999 | NHS England Mrs A complains about NHS England's IRP report and decision to uphold the CCG's decision that her late mother, Mrs … |
NHS in England | Closed | 31 May 2023 |