Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003072 | Manchester University NHS Foundation Trust Mrs A complains about the Trust’s care and treatment of her father between April and August 2022. |
NHS in England | Closed | 10 Oct 2024 |
| P-002945 | Manchester University NHS Foundation Trust Miss U complains about the care and treatment when she was sectioned under the Mental Health Act. She said staff … |
NHS in England | Closed | 26 Sep 2024 |
| P-002908 | Manchester University NHS Foundation Trust Mrs H complains about how doctors and nurses at a hospital cared for and treated her son in the last … |
NHS in England | Not upheld | 23 Sep 2024 |
| P-002811 | Manchester University NHS Foundation Trust Miss S complains the Trust performed incorrect surgery on her left eye on 17 April 2023, without her consent. She … |
NHS in England | Closed | 17 Jul 2024 |
| P-002740 | Manchester University NHS Foundation Trust Mr I complains that Manchester University NHS Foundation Trust should not have discharged his father after an admission for COVID-19 … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002646 | Manchester University NHS Foundation Trust Mrs G complains the Trust did not contact her when her father had a fall and another time it left … |
NHS in England | Upheld | 30 May 2024 |
| P-002534 | Manchester University NHS Foundation Trust Mrs U complains about the care and treatment in February 2022 when the Trust did investigations to rule out malignant … |
NHS in England | Closed | 3 Apr 2024 |
| P-002479 | Manchester University NHS Foundation Trust Miss R complains about the care given to her father before his sudden death in December 2022. |
NHS in England | Closed | 20 Feb 2024 |
| P-002482 | Manchester University NHS Foundation Trust Miss L complained that the Trust discharged her mother, Ms J, from hospital when she was not well enough and … |
NHS in England | Closed | 12 Feb 2024 |
| P-002410 | Manchester University NHS Foundation Trust Mrs C complains about the Trust's poor communication with her during her husband's hospital admission. |
NHS in England | Closed | 18 Jan 2024 |
| P-002421 | Manchester University NHS Foundation Trust Mrs U complains about the way the Trust managed her CT scans and that it failed to take any action … |
NHS in England | Closed | 16 Jan 2024 |
| P-002350 | Manchester University NHS Foundation Trust Ms A complains the Trust failed to diagnose her with fungal pneumonia, it did not treat her or manage her … |
NHS in England | Closed | 28 Dec 2023 |
| P-002322 | Manchester University NHS Foundation Trust Ms R complains the Trust added an incorrect clinical code to her records after a hospital admission in 2013 and … |
NHS in England | Closed | 30 Nov 2023 |
| P-002480 | Manchester University NHS Foundation Trust Mr C complains that in January 2022 the Trust prescribed steroids for an eye condition but did not tell him … |
NHS in England | Upheld | 21 Nov 2023 |
| P-001988 | Manchester University NHS Foundation Trust Mrs U complains the Trust did not do the right tests at the right time. She says it did not … |
NHS in England | Closed | 19 May 2023 |
| P-001896 | Manchester University NHS Foundation Trust Miss B and Mrs B complain the Trust's Child and Adolescent Mental Health Service (CAMHS) delayed making a diagnosis. |
NHS in England | Upheld | 31 Mar 2023 |
| P-001894 | Manchester University NHS Foundation Trust Ms R complains the Trust failed to manage her mother’s pain medication in the days leading up to her death. … |
NHS in England | Closed | 20 Mar 2023 |
| P-001871 | Manchester University NHS Foundation Trust Ms G complains about the nursing care the Trust gave to her son in 2020. |
NHS in England | Closed | 8 Mar 2023 |
| P-001868 | Manchester University NHS Foundation Trust Mrs R complains about her treatment from the Trust's rehabilitation unit after she broke her ribs and femur. She also … |
NHS in England | Closed | 6 Mar 2023 |
| P-001663 | Manchester University NHS Foundation Trust Mrs R complains the rheumatology team failed to monitor her medication and did not offer any support for managing the … |
NHS in England | Closed | 22 Dec 2022 |
| P-001677 | Manchester University NHS Foundation Trust Mrs U complains the Trust did not get proper consent for a procedure on her eye and did not do … |
NHS in England | Closed | 19 Dec 2022 |
| P-001535 | Manchester University NHS Foundation Trust Ms D, who suffers from joint hypermobility, complains about the care and treatment she received from the Trust between January … |
NHS in England | Not upheld | 27 Sep 2022 |
| P-001638 | Manchester University NHS Foundation Trust Mr R complains that the Trust should not have performed an angiogram on his father as he died from a … |
NHS in England | Partly upheld | 20 Sep 2022 |
| P-001433 | Manchester University NHS Foundation Trust Ms N complained about care her mother, Mrs A, received from Manchester University NHS Foundation Trust between 2 and 18 … |
NHS in England | Closed | 28 Jun 2022 |
| P-001272 | Manchester University NHS Foundation Trust Mrs E complained about the care and treatment her mother, Mrs P, received at Manchester University NHS Foundation Trust, including … |
NHS in England | Partly upheld | 21 Jan 2022 |