Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003775 | HM Revenue and Customs Mr N complains that HMRC has not allowed him to rectify a genuine mistake he made when he withdrew funds … |
UK Government | Closed | 27 Aug 2025 |
| P-003791 | HM Revenue and Customs Mrs A complains HM Revenue and Customs sent tax repayments to a third party company which she did not consent … |
UK Government | Closed | 17 Aug 2025 |
| P-003786 | HM Revenue and Customs Mr H complains that HMRC has not agreed to set aside tax underpayments caused by its own errors. |
UK Government | Closed | 12 Aug 2025 |
| P-003707 | HM Revenue and Customs Mr M complains that the information given to him by HMRC was misleading and led to him making a decision … |
UK Government | Closed | 17 Jul 2025 |
| P-003695 | HM Revenue and Customs Mr N complains that HMRC have not taken action to ensure a company working on its behalf as a debt … |
UK Government | Closed | 16 Jul 2025 |
| P-003658 | HM Revenue and Customs Mrs O complains that HMRC will not give up tax underpayments from 2020/21 and 2021/22 which were caused by HMRC’s … |
UK Government | Closed | 8 Jul 2025 |
| P-003584 | HM Revenue and Customs Miss K complains about a tax code error by HMRC which caused her to have underpaid tax. She explains HMRC … |
UK Government | Closed | 12 Jun 2025 |
| P-003532 | HM Revenue and Customs Mr A complains HM Revenue and Customs provided incorrect tax advice when he moved abroad in 2012. |
UK Government | Closed | 20 May 2025 |
| P-003520 | HM Revenue and Customs Mr A and Mrs A complain HM Revenue and Customs refunded money to a third-party company that made a fraudulent … |
UK Government | Closed | 7 Apr 2025 |
| P-003470 | HM Revenue and Customs Mr C complains about the information HMRC provided to him about his tax liability in 2002 in respect of his … |
UK Government | Closed | 6 Mar 2025 |
| P-003378 | HM Revenue and Customs Miss E complains about HMRC’s decision to reduce her entitlement to tax credits, despite providing evidence of childcare costs. Miss … |
UK Government | Closed | 25 Feb 2025 |
| P-003388 | HM Revenue and Customs Ms O complains that HMRC is charging her interest and late payment penalties for tax she did not know she … |
UK Government | Closed | 7 Feb 2025 |
| P-003230 | HM Revenue and Customs Mr L complains about HMRC’s handling of a cost reimbursement issue, resulting in the denial of reimbursement. |
UK Government | Closed | 17 Dec 2024 |
| P-002944 | HM Revenue and Customs Mr A complains that HMRC will not accept that he submitted his 2019-2020 tax return on 31 January 2021 rather … |
UK Government | Closed | 26 Sep 2024 |
| P-002914 | HM Revenue and Customs Mr L complains that HM Revenue and Customs delayed refunding his overpaid tax of £64,000. |
UK Government | Closed | 24 Sep 2024 |
| P-002978 | HM Revenue and Customs Miss L complains on behalf of Mrs T about HMRC’s decision to find her not eligible for the fourth and … |
UK Government | Closed | 17 Sep 2024 |
| P-002933 | HM Revenue and Customs Mr E complains about HMRC’s handling of his applications for the fourth and fifth Self-Employment Income Support Scheme (SEISS 4 … |
UK Government | Partly upheld | 17 Sep 2024 |
| P-002958 | HM Revenue and Customs Mr O complains that HMRC would not allow him to make an amendment to his tax self assessment because it … |
UK Government | Closed | 16 Sep 2024 |
| P-002875 | HM Revenue and Customs Mr U complains about HMRC’s handling of his claim for the Coronavirus Job Retention Scheme between December 2020 and December … |
UK Government | Closed | 28 Aug 2024 |
| P-002772 | HM Revenue and Customs Ms A complains to us about the actions of HMRC in charging interest on her 2020-2021 Corporation Tax. She says … |
UK Government | Closed | 15 Aug 2024 |
| P-002773 | HM Revenue and Customs Mrs B complains that when Mr B told HMRC that he believed his ex-partner had made a joint application for … |
UK Government | Closed | 18 Jul 2024 |
| P-002559 | Child Maintenance Service (CMS) Mr O complains that despite asking CMS more than once, it failed to consider another child when it calculated his … |
UK Government | Closed | 29 Apr 2024 |
| P-002531 | HM Revenue and Customs Miss I complains that HMRC are trying to recover a working tax credit overpayment for the 2022/23 tax year despite … |
UK Government | Closed | 15 Apr 2024 |
| P-002440 | HM Revenue and Customs Mr R complains that HMRC inappropriately handled his non-residency status and double taxation relief while he was living abroad. |
UK Government | Not upheld | 27 Feb 2024 |
| P-002343 | HM Revenue and Customs Miss I complains that in March 2022 HMRC incorrectly decided not to write off outstanding tax credit arrears that it … |
UK Government | Closed | 21 Dec 2023 |